Influence of ethical values in business management through ... of ethical values in business management through organizational and transcultural behavior and effective communication

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  • Influence of ethical values in business management through organizational and transcultural behavior

    and effective communication.

    Vctor Mercader, Ed.D

    CETYS Universidad Campus Tijuana, Baja California

    Mexico

    Cross-Cultural Business Conference 2014 University of Applied Sciences Upper Austria

    School of Management, Steyr May 14th, 2014

  • Abstract This study interrelates communication in business management and organizational and transcultural behavior taking into consideration the influence of ethical values.

    The causes of ineffective communication and an inadequate organizational and transcultural behavior are analyzed, and the

    research study offers feasible solutions for their improvement.

    Cross-Cultural Business Conference 2014 - Steyr

    vctor.mercader@cetys.mx CETYS Universidad

    mailto:vctor.mercader@cetys.mx

  • Cross-Cultural Business Conference 2014

    Justification Companies looking and working for goals with the vision on success in all concepts depend on human activity. Hence, the purpose of this research has focused on: the needs, causes, and feasible solutions applicable to the business and societys organizational behavior and communication.

  • Cross-Cultural Business Conference 2014

    Business and social dimensions will help employers and employees, leaders, and people

    on the professional and personal perspective to understand reality and to find better solutions.

    Data

    The data supporting the study comes from two independent studies conducted by the author with data samples taken from management professionals working in the northern industrial

    region of Mexico in the State of Baja California.

  • Cross-Cultural Business Conference 2014

    Opening reality and perspectives The application of ethical values in business and society turn out to be the root and nutrient of organizational behavior which requires demonstration as proof reflecting individual, teamwork and companys work.

    Organizational and transcultural behavior is an essential part of management and requires the integration of employees

    and their comprehension, behavior, and attitude concerning to their own personal, social, and

    labor responsibilities to the organization, as individuals and as part of the organization.

  • Cross-Cultural Business Conference 2014

    The human quality of the organization is consolidated by the ethical values implemented within it,

    creating a prosperous climate of organizational and transcultural behavior

    and making employee motivated and involved.

    Their spirit of belonging will be alive and trust will become the norm in the organization;

    empathy and synergy will increase internally and externally among personnel,

    conveying positive and transparent behavior.

  • Cross-Cultural Business Conference 2014

    The professional practice depends on ethical business conduct;

    therefore, education based on integrity is essential in and out of the working environment.

    Sarramona et al. (2005) emphasize that being competent goes beyond being proficient or expert, their ability to be effective requires responsible behavior both in the workplace and in the social environment, which will impact their present and future in a positive way.

  • Cross-Cultural Business Conference 2014

    Attitude impact on ethical response to organizational and transcultural behavior

    Dailey (2003) defines how behaviors and attitudes contribute to the improvement of the effectiveness of an organization.

    It is necessary to consider: the person, the group, and the organization

    And to identify aspects such as: Personality, Differences, Motivations, Trends, Behavior, Perspectives of employees

    Structure, Organizational environment, Culture, Policies, Changes in the organization.

  • Cross-Cultural Business Conference 2014

    There is a tendency to focus with more emphasis on the human factor. (Rodriguez and Aguilera, 2005).

    Effects of Corporate communication linkage with values and responsibility

    Vitell and Hidalgo (2006) conclude that good organizational and transcultural behavior and the success of the organization depends on the congruence of corporate values with the individual ethical values of its employees as well as their commitment to performance at the team level adhering to the criterion of social responsibility.

    These factors are key in the selection of strategies and decisions that

    help to strengthen the organizational ethical culture . (Briceno et. al, 2010)

  • Cross-Cultural Business Conference 2014

    Methodology and Data Analysis

    The data obtained in this research comes from two studies Influence of communication and ethical values in

    business, family, and society (Mercader, 2012) Influence of the organizational behavior and ethical

    values in business and society: (Mercader, 2013)

    each with its own questionnaire aimed at professionals working in the area of the state of Baja California, Mxico.

    This state, bordering the state of California, USA, is a developing industrial center of the first order

    on the northern border of Mxico.

  • Cross-Cultural Business Conference 2014

    Dimensions Sample Gender Gender

    Male Female

    Communication 120 56 64

    46.70% 53.30%

    Organizational Behavior 295 118 176 *

    40.10% 59.90%

    TABLE 1. Dimensions, sample and gender of participants.

  • Cross-Cultural Business Conference 2014

    Business Business Society Society

    Responses Percentage

    s Number of participants

    Percentages Number of participants

    a) A lot 82.50% 99 65.50% 78

    b) Quite a bit 15.80% 19 27.70% 33

    c) More or less 1.70% 2 5.90% 7

    d) Somewhat 0.00% 0 0.80% 1

    e) Little 0.00% 0 0.00% 0

    Given responses 100% 120 99.16% 119

    TABLE 2. Need of communication.

  • Cross-Cultural Business Conference 2014

    TABLA 3. Need of Ethical Values in Organizational Behavior. (Number of participants and percentages)

    Response Options

    a) A lot

    b) Quite a bit

    c) More or less

    d) Somewhat

    e) Little Number of Responses

    a) Business 246 42 6 0 0 294

    a) Business 83.68 14.28 2.04 0 0 100%

    b) Society 231 51 7 1 2 292

    b) Society 79.11 17.47 2.4 0.34 0.68 100%

  • Cross-Cultural Business Conference 2014

    Communication Business Business Society Society

    CATEGORIZATIONS Number of Responses

    Perc.(%) Number of Responses

    Perc.(%)

    1 Values 45 22.613 45 25.714

    2 Channels and/or ways of information

    14 7.035 2 1.143

    3 Leadership 38 19.095 13 7.429

    4 Education 13 6.533 12 6.857

    5 Own and/or different interests 28 14.070 48 27.429

    6 Attention and/or importance 20 10.050 0.000

    7 Methodology 21 10.553

    8 Culture and Costumes 5 2.513 19 10.857

    9 Opening and/or limitations 14 7.035 17 9.714

    10 External factors and inconveniences

    ---

    11 Distractors --- 12 6.857 12 Various 1 0.503 7 4.000

    Totals 199 100% 175 100%

    TABLA 4. Causes for inadequate and/or ineffective communication

  • Cross-Cultural Business Conference 2014

    Organizational Behavior Business

    Business Organizational Behavior Society Society

    CATEGORIZATIONS Number

    Resp. Perc. (%)

    CATEGORIZATIONS Number

    Resp. Perc.(%)

    1 LACK OF VALUES 245 33.38% 1 ANTI-VALUES / LACK OF VALUES

    313 46.99%

    2 LACK OF COMMUNICATION 66 8.99% 2 LACK / FAULTY COMUNICATION

    27 4.06%

    3 LEADERSHIP 134 18.26% 3 LEADERSHIP 34 5.11% 4 EDUCATION 31 4.22% 4 EDUCATION 90 13.51%

    5 LACK OF COMMON OBJECTIVES 90 12.26% 5 LACK OF COMMON INTERESTS

    83 12.46%

    6 LACK OF MOTIVATION / INCENTIVES

    60 8.17% 6 LACK OF MOTIVATION / INCENTIVES

    4 0.60%

    7 OPENING 13 1.77% 7 ECONOMIC FACTORS 16 2.40%

    8 ORGANIZATIONAL PERFORMANCE 43 5.86% 8 LACK OF ORGANIZATION AND/OR AUTHORITY

    47 7.06%

    9 OTHER 52 7.09% 9 OTHER 45 6.76%

    10 PENALTIES AND PREVENTIVE MEASURES

    7 1.05%

    TOTAL 734 100% TOTAL 666 100%

    TABLA 5.- Causes for inadequate and/or ineffective organizational behavior.

  • Cross-Cultural Business Conference 2014

    Communication For business and

    society For business and

    society

    CATEGORIZATIONS Number of Responses

    Perc.(%)

    PROMOTION OF ETHICAL VALUES 78 24.76

    WAYS AND SOURCES OF INFORMATION

    46 14.6

    LEADERSHIP 33 10.48

    EDUCATIN 27 8.57

    OPENING AND PROACTIVITY 39 12.38

    INTEGRATIN 62 19.68

    VARIOUS 30 9.53 TOTAL 315 100%

    TABLA 6.- Solutions for an adequate and/or effective communication.

  • Cross-Cultural Business Conference 2014

    Organizational behavior Business

    Business Organizational behavior

    Society Society

    CATEGORIZATIONS Number of Resp.

    Perc. (%)

    CATEGORIZATIONS Number of Resp.

    Perc. (%)

    1 ETHICAL VALUES 197 25.75% 1 ETHICAL VALUES 252 35.10% 2 COMMUNICATIN 86 11.24% 2 COMMUNICATIN 59 8.22% 3 LEADERSHIP 103 13.46% 3 LEADERSHIP 62 8.64% 4 EDUCATIN 95 12.42% 4 EDUCATIN 122 16.99%

    5 MOTIVATIN / INCENTIVES 116 15.16% 5 MOTIVATIN/ INCENTIVES 35 4.87%

    6 COMMON INTERESTS 50 6.54% 6 COMMON INTERESTS 104 14.4