MADE BY: HAROON RAFIZADAEMPLOYMENT DEVELOPMENT

COUNSELOR

Professional Character and Ethics

Outlines

Professional Character• Appearance• Reliability• Competence• Maintaining the poise • Accountability

Ethics• Honesty • Confidentiality • Respectfulness • Loyalty

What is Professional Character ?

High integrity the primary attributesNormally dress appropriately Exhibit an optimistic attitudeReliableAccountableOrganized poised

Aspects of Character

Appearance ReliabilityCompetence Maintaining Your PoisePhone and Written correspondenceAccountability

Appearance

Neat and Clean appearance As per company’s dressing codeDressing for meetings Good posture and gesture for presentationCultural diversity

What do you see ?

Reliability

You should be counted on Responding promptly Getting jobs done on timeFulfilling promises Building up trust

Competence

Becoming experts Unique among colleaguesTaking extra courses Setting high educational profile Attending professional workshops Working on skills

Maintaining the Poise

When: Face difficult situation Rude behavior Load of work Many clients Bundles of tasks

Is it a store room ?

Phone and written correspondence

Introducing with full name, company name and title.

Listen carefully Speak as much as required Keep emails concise Polite and formal toneRespond as soon as possible

Accountability

Be accountable for your action Accept your mistakesFix up the made mistake Do not blameBe cooperative Be participative in resolving problems

What you understand ?

What is professional Ethics ?

Professional ethics encompass the personal, organizational and corporate

standards of behavior expected of professionals.

Components

Honesty ConfidentialityRespectfulness Loyalty

Honesty

Absence of lying No cheating No theftBeing trustworthy SincerityIntegrity

Confidentiality

Protection of personal information Clients’ personal data Know what you need to know Confidential files include:

Family contact Name, age and address Bank details Reports

Personal Plans Financial Records

Confidential matters never to ask

Respectfulness

• Deep feeling of admiration • Inspiration • Earned not by force • Personal qualities • Good nature and behavior • Give and get law • Respect to all colleagues

Loyalty

Devotion Professionalism, Loyalty and MoneyDoing tasks with loyaltyLoyalty with seniors Loyalty to your job