2. Explaining Vertigo One night multiple casesof Vertigo Patient
perception = Imdying Doctor perception = Itsjust vertigo My
engagement tools: Verbal (like Charlie brownadults) Bed sheets (bad
artist) D/C papers There has to be a betterway to engage patients
3. Seriously Patients Dont Get It 4. Laura in Real Life Laura
HomeCare visit toCOPD patient 3 previous hospital admissions 9
previous caregivers Laura shows Inhaler video Thats not how I use
myinhaler Life changing impact on patient Video education engages!!
Concise & understandable Brief (< 3 minutes) &repeatable
Incendant makes Laura a PERockstar! 5. Patty is in deep Patty
Director OutpatientServices has a big problem 12% no show rate
(endoscopy) 16% failure rate forcolonoscopies Patty deploys
IncendantDesigned Patient Interactions 89% reduction in no shows 5%
increased success rate 94% of patients wouldrecommend facility
Incendant makes Patty aPatient Activation rock star!! 6. Maggies
joint venture Maggie Joint CenterDirector wants JointCommission
certification Minimal patient preparation Long hospital stays Poor
post op dispositions Implemented UICarePath Emails reach 80% of
patients LOS is reduced 12 a day Patients go home NOTSNF/HC
Incendant got Maggie JCcertification and made her arock star!! 7.
Bills Excellent Adventure CFO Bill is nervous aboutCMS penalties
High hospital readmissions Low patient satisfaction Bill outsources
patientfollow up to ICE Readmissions are reduced Patient
satisfactionimproves Incendant makes CFO Billa rock star!! 8. DPI
MonitorIncendants Instruments forPatient Engagement Rock
StarsPersonal
HealthRecordEssentialChoicesEngagePatientSurveysDiseaseMonitoringPatientSelf
SupportDesigned Patient InteractionsPatient Interaction
DesignerIncendant Center for Engagement (ICE)AppsPlatformOps 9.
Real World Patient Engagement
