MailCom 2015 Rock Star Management

MAILCOM ‘15 Atlanta - March 15-18, 2015

CRS#: LD303

Title: Rock Star Management

Day/Date: Monday, March 16, 2015Round/Time: Round Four, (2:15 – 3:15 pm)

Presented By: Marlene O’Hare, CMDSM, MDPLinde North America, Inc.

James P. Mullan, CMDSM, EMCM, MDC, MDP, CSSGB Consultant @ JPM Consultants

Please be courteous to others and turn Please be courteous to others and turn all communication devices to silent modeall communication devices to silent mode


Rock Star Management

We learned attention to detail and evolved a unique ability to interact with egos;

Here are a few of our favorite artists we have have worked with:




Rock Star Management• Every day we feel like I we are producing a concert. Just

dealing with “stars” & issues: Executives and “Admins.” It is now over twenty-eight years.

• We think Iwe know what to plan for, set goals to accomplish and know many curve balls may be thrown in too. Where, how, what? Anticipate the unknown, not normal.

• How do you prepare for day, week. How does your staff figure in (are they your secret weapon)?

• How do you organize: calendar, software, pad…what really works for you and why?



• We all have goals and issues dealing with mail, services, warehousing, procurement, AP, and all of the now many operations we manage, correct?

• What do we know to expect?• What might happen, we may know from experience?• What might happen we do not expect?– You are asking for what, when???


Rock Star Management• Networking: the exchange of information or services among individuals,

groups, or institutions; specifically : the cultivation of productive relationships for employment or business.1

• Networking: is not an event, it’s a lifestyle. Everyone is important, everyone has something to give, willing to exchange, are in need of. Answer: networking. The art of networking: give first, share first, ask second. Be remembered for caring and sharing. The most important thing to do is to “be” authentic, be yourself! Many treat a networking event like a Halloween party – they put a “costume” on, go door to door and ask for something from strangers, Yikes! Throw away the costume, take off the mask and be real, authentic and relax.

• 1/ http://www.merriam-webster.com/dictionary/networking

http://www.merriam-webster.com/dictionary/networking

http://www.merriam-webster.com/dictionary/networking



How can you assist others, you will reap what you sow here: an endless sea of referrals and contacts. Condition yourself to give first. Make it a habit. Be the reason people show up at the next networking event, be the resource, be resourceful. Be the person who dares to care and share.


Rock Star Management How to prepare for anything:– True preparation• Experience• Networking• Education• Delegating, encouraging, motivating, pushing• Instinct

– Think of every possibility, even the odd ones.– How do you think out of the box?– Plan, plan, plan and then revamp from the one thing you did

not plan for or anticipate.



If you combine experience with the ability to think out of the box, anticipate options, prepare for the unexpected, obtain answers from your networking bible, expand your education, delegate to your staff constantly and combine all of these into one person:

presto: a rock star is born!

Combine you and your team; you’ll have rock stars; no one can take down.


Rock Star Management• Marlene H. O’Hare, CMDSM, MDP• Supervisor Office Services, Linde North America, Inc.• Facilities, Mail Center, In-Plant Print Shop, work with locations

across the Americas. • Member Metro NJ - NY MSMA Chapter, past president• Member Greater NJ PCC, former VP Communications• Secretary, Linde Employee Association Board of Directors• Graduated Kean University• Former junior high school teacher• Wife, mother, grandmother• Butterbox Baby


Rock Star ManagementJAMES P MULLAN, CMDSM, EMCM, MDC, MDP, CSSGB• Noted mentor adept at employee training and development, managing cross-functional teams

across multiple business segments.• Results-oriented analyst with business acumen vital to communicating complex ideas to a variety

of audiences. • The ability to build high performance teams that value cross-functional working relationships. • Managing teams from 5 – 60 • Certified Six Sigma Green Belt • Project Management Experience • Customer Service / Community Relations • Managing a P&L / Budget / Operations Lean Six Sigma• GNJPCC, Industry Co-Chair• Postal Customer Council Advisory Committee• Metro NJ-NY MSMA, past president• MSMA National Board (ran out of room)


Rock Star ManagementJames P. Mullan, CMDSM, EMCM, MDC, MDP, CSSGBConsultant @ JPM Consultants746 County AvenueSecaucus, NJ 07094Cell 201-325-1961

Marlene H. O’Hare, CMDSM, MDP Linde North America, Inc 575 Mountain Avenue Murray Hill NJ 07974 908-771-1275 marlene.o’[email protected]

Leadership & Management

MailCom 2015 Rock Star Management