Comparative Study of Highlander hotel & resort and 24/7 inn Services

By:Daniel Pindog and Jocelyn C. Rufino BSHRM -2B

COMPERATIVE STUDY DIAGRAM:SERVICES OF HIGHLANDER HOTEL & RESORT AND 24/7 INNHotel Facilities Non-Airconditioned Rooms Junior Executive Suite Senior Executive Suite Hot & Cold Shower Coffee Shop

Outdoor Pool Garden SPA

ROOM TYPE: ROOM RATES:

Standard Room Php 700.00 Standard Room Php 750.00 Drive-in Rooms Php 500.00 (3 HOURS)Drive-in Rooms Php 700.00 (5 HOURS)Drive-in Rooms) Php 900.00(12 HOURS) Extension of stay Php 100 .00per hour

SportsBasketball ring (aqua basketball)

With the development of tourism industry and growth o* social economy o* the nation o* that have 7,107 islands has big attracting travelers over the world. This time, the hotels of both sides play an important role. The fierce competition of hotel services and diverse requirements of guest make the two core hotels o* Nueva Vizcaya. The Highlander hotel & resort and 24/7 inn facing new challenges in servicing the guest *or them to provide the service quality and value that guest expect and to create moment o* truth to their valued guest , hoping they can make full use of services advantage to improve customers' satisfaction and loyalty, then promote competitive capability. The object of this comparative study is to analyze the difference of services and figure out main factors that result in service differentiation between Highlander hotel & resort and 24/7 inn(re*er to the diagram above.The Highlander Hotel and Resort of Solano, Nueva Vizcaya is the biggest and most luxurious hotel in Cagayan Valley, Philippines. Upon entering the lobby of the hotel you will see its grandiose two- storey foyer, painted in yellow and baby blue stripes paintings on the walls from floor to ceiling. The decor is a strange mish-mash of French, Chinese and Venetian style .The rooms, like the foyer, are also two-storey as well with large. Highlander Hotel & Resort - Solano classifies itself as a 3 star hotel. They combines warm hospitality with a lovely ambiance to create the guest a reason to come and to come back. The 24/7 inn is located at Solano-Bayombong Boundary, Solano, Nueva Vizcaya. Their passion, for excellence endeavors not only to satisfy, but also to surpass all the needs of our guests.

In room rates, it is normal to a hotel to have un*air amount o* a room. It depends on the room type. We notice, 24/7 offer several standard rooms and drive-in rooms inn.Highlander Hotel & Resort and 24/7 are the popular choice amongst travelers in Solano and Bayombong, whether exploring or just passing through. Both hotels offer a high standard of services and amenities to suit the individual needs of all traveler/guests. All the necessary facilities, including car park, public transit, laundry service, air conditioned rooms, videoke, cable TV ,restaurant and bar, *unction hall, Wi-Fi in public areas, 24-H *ront desk and nipa hut, are at hand. The Highlander hotel have their *amily room, meeting *acilities and boutique while Non-Airconditioned Rooms , Junior Executive Suite, Senior Executive Suite, hot & cold shower 24l7 inn have. Both hotels offer various sports and recreational opportunities, outdoor pool, garden and SPA .The only di**erence is, guest who are *un o* playing billiards can take their time at Highlander and in 24/7 *or those *un o* aqua basketball.

In the Principle o* Management, Hospitality Organization must take to be an e** ective in achieving their service mission. It is very important also to be e**ective sta**, the Hospitality Industry depends almost completely upon its personnel to deliver the high-quality guest experience that distinguishes the excellent Hospitality organization rom merely good. The best Hospitality sta** in the world cannot succeed without an e**ective array o* systems to back them up in delivering the service that the guest comes *or. An impressive mission statement and a big server smile cant make-up or a dirty room, unpredictable room service, or a broken air conditioner.

Car Park Public Transit Laundry Service Air conditioned Rooms Videoke Cable TV Restaurant and Bar Function hall Wi-Fi in Public Areas 24-Hour *ront desk Nipa Hut

RATES TYPES: ROOM RATES: (Per night)

Presidential Suite Php. 10,000.00Deluxe(2 double beds) Php. 3,000.00Deluxe(1 double bed) Php. 2,500.00Adjoining Room Php. 2,500.00Superior(Triple bed) Php. 2,500.00Superior(Twin beds) Php. 1,500.00Superior(Double bed) Php. 1,500.00

Sports and Recreation Billiards

Hotel Facilities

Family Room Meeting Facilities Boutique

With the development of tourism industry and growth of social economy of the nation of that have 7,107 islands has big attracting travelers over the world. This time, the hotels of both sides play an important role. The fierce competition of hotel services and diverse requirements of guest make the two core hotels of Nueva Vizcaya. The Highlander hotel & resort and 24/7 inn facing new challenges in servicing the guest for them to provide the service quality and value that guest expect and to create moment of truth to their valued guest , hoping they can make full use of services advantage to improve customers' satisfaction and loyalty, then promote competitive capability. The object of this comparative study is to analyze the difference of services and figure out main factors that result in service differentiation between Highlander hotel & resort and 24/7 inn (refer to the diagram)The Highlander Hotel and Resort of Solano, Nueva Vizcaya is the biggest and most luxurious hotel in Cagayan Valley, Philippines. Upon entering the lobby of the hotel you will see its grandiose two- storey foyer, painted in yellow and baby blue stripes paintings on the walls from floor to ceiling. The decor is a strange mish-mash of French, Chinese and Venetian style.The rooms, like the foyer, are also two-storey as well with large. Highlander Hotel & Resort - Solano classifies itself as a 3 star hotel. They combines warm hospitality with a lovely ambiance to create the guest a reason to come and to come back. The 24/7 inn is located at Solano-Bayombong Boundary, Solano, Nueva Vizcaya. Their passion, for excellence endeavors not only to satisfy, but also to surpass all the needs of our guests.

In room rates, it is normal to a hotel to have unfair amount of a room. It depends on the room type. We notice, 24/7 offer several standard rooms and drive-in rooms inn.Highlander Hotel & Resort and 24/7 are the popular choice amongst travelers in Solano and Bayombong, whether exploring or just passing through. Both hotels offer a high standard of services and amenities to suit the individual needs of all traveler/guests. All the necessary facilities, including car park, public transit, laundry service, air conditioned rooms, videoke, cable TV ,restaurant and bar, function hall, Wi-Fi in public areas, 24-H front desk and nipa hut, are at hand. The Highlander hotel have their family room, meeting facilities and boutique while Non-Airconditioned Rooms , Junior Executive Suite, Senior Executive Suite, hot & cold shower 24l7 inn have. Both hotels offer various sports and recreational opportunities, outdoor pool, garden and SPA .The only difference is, guest who are fun of playing billiards can take their time at Highlander and in 24/7 for those fun of aqua basketball.

In the Principle of Management, Hospitality Organization must take to be an eff ective in achieving their service mission. It is very important also to be effective staff; the Hospitality Industry depends almost completely upon its personnel to deliver the high-quality guest experience that distinguishes the excellent Hospitality organization rom merely good. The best Hospitality staff in the world cannot succeed without an effective array of systems to back them up in delivering the service that the guest comes for. An impressive mission statement and a big server smile cant make-up or a dirty room, unpredictable room service, or a broken air conditioner.