How to manage and moderate a Social Learning Community

Julian Stodd

www.julianstodd.wordpress.com

@julianstodd

Copyright Julian Stodd 2013

Creating the spaces to share

How does your organisation use knowledge?

• To inform

• To control

• To do things

• To create transparency

• To build tribal capability

• To be effective?

How do you control knowledge

• Through technology - does mobile provide faster access?

• Through elders - how do we connect knowledge to wisdom?

• Through physical constraints - how can you use mobile to overcome these?

• Through geography - can you bypass this barrier in a meaningful way?

• Through mindset - do you have a mindset for mobile?

• Through formal hierarchy - how does mobile impact on hierarchy?

The OAR Model of Moderation

• Know when to just OBSERVE

• Be ready to ATTEND to issues

• Have clarity when you need to REFER

Stories and Communities• How does your organisation use formal stories?

• Where are the spaces to share those stories?

• Who owns the story?

• Do you permit the co-creation of stories?

• Who owns the stories of dissent?

• How do you build your individual, co-created and organisational story over time?

3 steps to success

• 1. Understand what drives engagement: clarity, permission, spaces

• 2. Actively form the community and Guide with a light touch

• 3. Be prepared to change

Copyright Julian Stodd 2013

STAY IN TOUCH

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• All materials © Julian Stodd under a Creative Commons license