Is Your Learning Ecosystem Effective?

IS YOUR LEARNING ECOSYSTEM EFFECTIVE?

September 2017

TODD TAUBER | VP Product Marketing@toddtauber @degreed

HELLO.WE’RE DEGREEDDegreed is the career-long learning platform. We help you build, share and measure the skills you need for the future you want. However you learn.

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WELCOME TO THEEXPERTISE ECONOMY

September 28, 2017Museum of Science

and Industry Chicago

LEARN MOREVISIT: get.degreed.com/lenschicagoUSE: discount code LENSXHCI

SPEAKERS FROM:AirbnbCaterpillarDeloitteGeneral MillsImperativeHarley DavidsonOppenheimerFundsMastercardThe MuseXilinxAnd more…

Let’s stop talking about the future of work.It’s already here.Let’s get ready. Join us.

LET’STALKABOUT…

TODAY’S AGENDA

The learning culture you (really) want.

What’s your (learning culture) problem?

The tools of the (continuous learning) trade.

Q&A

123

Modern workplace learning means doing things differently anddoing different things.

CENTRE FOR LEARNING AND PERFORMANCE TECHNOLOGIES

FOUNDER, JANE HART

“

Source: C4LPT, What does it mean to transform workplace learning?, 3/2017

THE LEARNING CULTURE YOU (REALLY) WANT

Working backwards from customer needs often demands that we acquire new competencies and exercise new muscles.

AMAZON FOUNDER & CEO, JEFF BEZOS

“

Source: Amazon, 2008 Letter to Shareholders

WHAT KIND OF LEARNING CULTURE DOYOU WANT?

Occasional Continuous

Enforced Rewarded

Complying Innovating

Just-in-case Just-in-time

Formal Informal(Choose all that apply)

40+ THINGS CAN DRIVE(OR DERAIL) LEARNING CULTURE

Source: Bersin by Deloitte, High-Impact Learning Culture: 40 Best Practices, 6/2010; ATD, Building a Culture of Learning, 2/2016

Only 31% of organizations have a well-developed learning culture

JUST ENOUGHMore is not always better

Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014

11% of workers’ time is wasted on unproductive learning. That’s worth up to $5m in lost productivity each year for every 1,000 employees.

11%

JUST IN TIMEContinuously improving

Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014

61% of L&D professionals think workers should connect with learning at least once-a-week to be effective at their jobs. 24% say every day.

61%

JUST FOR MEWorkers take responsibility

Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016

85% of executives in “digitally mature” firms say individuals are primarily responsible for acquiring new skills and knowledge. Only 12% say HR is.

85%

VODAFONEThe benefits of getting a little bit better every day

Source: Steve Dineen, 6 ReasonsWhy Learning Experiences willReplace the Course, 4/2017

+14%transactionalNPS scores

+13%revenue per

sales rep

THETAKE-AWAY

Learning culture is complex. It doesn’t just happen.

Step #1 in shaping yours is to define a purpose and priorities.

WHAT’S YOUR (LEARNING CULTURE)PROBLEM?

No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it.

AMAZON FOUNDER & CEO, JEFF BEZOS

“

Source: Amazon, 2017 Letter to Shareholders

WHY DO/DON’T YOU HAVE THE CULTURE YOU WANT?(Choose all that apply)

• Lack of guidance or direction

• Boring or irrelevant content• Clunky technology• Weak support from leaders• No reason to / no reward

from managers

SMOOTH OUT THE FRICTIONWorkers’ top 5 obstacles to learning at work

Source: Degreed, How the Workforce Learns in 2016, 1/2016

Worker

Notenough

time

Notenough

guidance

Notenoughreward

Notengagingenough

Toohard

to find

TIMEDo less, more frequently

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+52% NPS

Worker

Time

Notenough

guidance

Notenoughreward

Notengagingenough

Toohard

to find

GUIDANCEShow people what’s next

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+100% NPS

Worker

Notenough

time

Guidance

Notenoughreward

Notengagingenough

Toohard

to find

REWARDCelebrate the small wins

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+129% NPS

Worker

Notenough

time

Notenough

guidance

Reward

Notengagingenough

Toohard

to find

BANK OF AMERICASimplifying and diversifying is shifting “have to” to “want to”

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

+700%

2015 2016

Voluntary professional andcareer development(% of total L&D activity)

THETAKE-AWAY

Culture is a system of values and behaviors.

And systems can be designed and engineered with carrots and sticks …and tools and grease.

THE TOOLS OF THE (CONTINUOUS LEARNING) TRADE

Amazon.com uses 300+ technology products. And the company tracks performance against ~500 metrics (80% of them related to customers).

Source: Siftery; Forbes, Inside Amazon's Idea Machine: How Bezos Decodes Customers, 4/2012

HOW MANYSOURCES DO YOU USE TO LEARN?(Choose only one)

• 1 to 5• 6 to 10• 11 to 20• 21 to 50• 51 or more

546 Articles

35 Videos

16 Podcasts

10 Events

2 Books

2 Courses

632 Topics

377 Sources

3 Devices

I’LL BETIT’S A LOT MORE THAN YOU THINKHere’s how I learned over the last year…

Source: Degreed data, 4/2016 to 3/2017

THE OLD WAY: CREATING CONTENTOccasional, event-driven and standardized

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

ANALYZE

DESIGN

EVALUATE

1 2 5

DEVELOP

3

IMPLEMENT

4

THE NEW WAY: CREATING CONDITIONSContinuous, career-long and personalized

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

UNDERSTAND

BUILD

MANAGE

CONNECT

ENGAGEMEASURE

ENABLE1

23

4

6

7

<

5

<

THE TOOLS YOU NEED What’s in your learning ecosystem?

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

UNDERSTANDUnderstand organizationaland individual skills gaps

BUILDDevelop, buy or curate learning content and experiences

MANAGEManage and deliver live events and digital content

CONNECTConnect people to their peers, mentors or managers

ENGAGEAggregate, integrate and target L&D resources

MEASUREReport, assess and analyze L&D activity

ENABLEInform career, talent and business decisions

PERFORMANCE

POTENTIAL

INTENT

CREATE

BUY

CURATE

EVENTS

DIGITAL

COLLABORATE

COACH

AGGREGATE

INTEGRATE

PERSONALIZE

REPORT

ANALYZE

INDIVIDUALS

ORGANIZATIONS

ASSESS

CATERPILLARRe-wiring the dealer learning experience

Source: Caterpillar, Global DealerLearning Ecosystem, 5/2017

LEARNER

www

DEALER LMS

CREATION

EXPERIENCE

CURATION

INSIGHTS

THETAKE-AWAY

The traditional tools of the L&D trade were designed for creating the content for learning.

To do things the new way, you also need some new tools for creating the conditions for learning.

What got you herewon’t get you there.

LEADERSHIP COACH, MARSHALL GOLDSMITH

“

Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007

QUESTIONS?

VISITget.degreed.com

EMAILtodd@degreed.com

SHARE@toddtauber@degreed