Embed Size (px)
Citation preview
IS YOUR LEARNING ECOSYSTEM EFFECTIVE?
September 2017
TODD TAUBER | VP Product Marketing@toddtauber @degreed
HELLO.WE’RE DEGREEDDegreed is the career-long learning platform. We help you build, share and measure the skills you need for the future you want. However you learn.
INTERNAL L&D SYSTEMS+
EXTERNAL TRAINING+
OPEN LEARNING RESOURCES
LMSInstructor-led classes
Videos
Webinars
CustomPortals
OnlineCourses
MOOCs
BooksArticles
Live Events
WELCOME TO THEEXPERTISE ECONOMY
September 28, 2017Museum of Science
and Industry Chicago
LEARN MOREVISIT: get.degreed.com/lenschicagoUSE: discount code LENSXHCI
SPEAKERS FROM:AirbnbCaterpillarDeloitteGeneral MillsImperativeHarley DavidsonOppenheimerFundsMastercardThe MuseXilinxAnd more…
Let’s stop talking about the future of work.It’s already here.Let’s get ready. Join us.
LET’STALKABOUT…
TODAY’S AGENDA
The learning culture you (really) want.
What’s your (learning culture) problem?
The tools of the (continuous learning) trade.
Q&A
123
Modern workplace learning means doing things differently anddoing different things.
CENTRE FOR LEARNING AND PERFORMANCE TECHNOLOGIES
FOUNDER, JANE HART
“
Source: C4LPT, What does it mean to transform workplace learning?, 3/2017
THE LEARNING CULTURE YOU (REALLY) WANT
Working backwards from customer needs often demands that we acquire new competencies and exercise new muscles.
AMAZON FOUNDER & CEO, JEFF BEZOS
“
Source: Amazon, 2008 Letter to Shareholders
WHAT KIND OF LEARNING CULTURE DOYOU WANT?
Occasional Continuous
Enforced Rewarded
Complying Innovating
Just-in-case Just-in-time
Formal Informal(Choose all that apply)
40+ THINGS CAN DRIVE(OR DERAIL) LEARNING CULTURE
Source: Bersin by Deloitte, High-Impact Learning Culture: 40 Best Practices, 6/2010; ATD, Building a Culture of Learning, 2/2016
Only 31% of organizations have a well-developed learning culture
JUST ENOUGHMore is not always better
Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014
11% of workers’ time is wasted on unproductive learning. That’s worth up to $5m in lost productivity each year for every 1,000 employees.
11%
JUST IN TIMEContinuously improving
Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014
61% of L&D professionals think workers should connect with learning at least once-a-week to be effective at their jobs. 24% say every day.
61%
JUST FOR MEWorkers take responsibility
Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016
85% of executives in “digitally mature” firms say individuals are primarily responsible for acquiring new skills and knowledge. Only 12% say HR is.
85%
VODAFONEThe benefits of getting a little bit better every day
Source: Steve Dineen, 6 ReasonsWhy Learning Experiences willReplace the Course, 4/2017
+14%transactionalNPS scores
+13%revenue per
sales rep
THETAKE-AWAY
Learning culture is complex. It doesn’t just happen.
Step #1 in shaping yours is to define a purpose and priorities.
WHAT’S YOUR (LEARNING CULTURE)PROBLEM?
No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it.
AMAZON FOUNDER & CEO, JEFF BEZOS
“
Source: Amazon, 2017 Letter to Shareholders
WHY DO/DON’T YOU HAVE THE CULTURE YOU WANT?(Choose all that apply)
• Lack of guidance or direction
• Boring or irrelevant content• Clunky technology• Weak support from leaders• No reason to / no reward
from managers
SMOOTH OUT THE FRICTIONWorkers’ top 5 obstacles to learning at work
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Notenough
time
Notenough
guidance
Notenoughreward
Notengagingenough
Toohard
to find
TIMEDo less, more frequently
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+52% NPS
Worker
Time
Notenough
guidance
Notenoughreward
Notengagingenough
Toohard
to find
GUIDANCEShow people what’s next
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+100% NPS
Worker
Notenough
time
Guidance
Notenoughreward
Notengagingenough
Toohard
to find
REWARDCelebrate the small wins
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+129% NPS
Worker
Notenough
time
Notenough
guidance
Reward
Notengagingenough
Toohard
to find
BANK OF AMERICASimplifying and diversifying is shifting “have to” to “want to”
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
+700%
2015 2016
Voluntary professional andcareer development(% of total L&D activity)
THETAKE-AWAY
Culture is a system of values and behaviors.
And systems can be designed and engineered with carrots and sticks …and tools and grease.
THE TOOLS OF THE (CONTINUOUS LEARNING) TRADE
Amazon.com uses 300+ technology products. And the company tracks performance against ~500 metrics (80% of them related to customers).
Source: Siftery; Forbes, Inside Amazon's Idea Machine: How Bezos Decodes Customers, 4/2012
HOW MANYSOURCES DO YOU USE TO LEARN?(Choose only one)
• 1 to 5• 6 to 10• 11 to 20• 21 to 50• 51 or more
546 Articles
35 Videos
16 Podcasts
10 Events
2 Books
2 Courses
632 Topics
377 Sources
3 Devices
I’LL BETIT’S A LOT MORE THAN YOU THINKHere’s how I learned over the last year…
Source: Degreed data, 4/2016 to 3/2017
THE OLD WAY: CREATING CONTENTOccasional, event-driven and standardized
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
ANALYZE
DESIGN
EVALUATE
1 2 5
DEVELOP
3
IMPLEMENT
4
THE NEW WAY: CREATING CONDITIONSContinuous, career-long and personalized
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
UNDERSTAND
BUILD
MANAGE
CONNECT
ENGAGEMEASURE
ENABLE1
23
4
6
7
<
5
<
THE TOOLS YOU NEED What’s in your learning ecosystem?
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
UNDERSTANDUnderstand organizationaland individual skills gaps
BUILDDevelop, buy or curate learning content and experiences
MANAGEManage and deliver live events and digital content
CONNECTConnect people to their peers, mentors or managers
ENGAGEAggregate, integrate and target L&D resources
MEASUREReport, assess and analyze L&D activity
ENABLEInform career, talent and business decisions
PERFORMANCE
POTENTIAL
INTENT
CREATE
BUY
CURATE
EVENTS
DIGITAL
COLLABORATE
COACH
AGGREGATE
INTEGRATE
PERSONALIZE
REPORT
ANALYZE
INDIVIDUALS
ORGANIZATIONS
ASSESS
CATERPILLARRe-wiring the dealer learning experience
Source: Caterpillar, Global DealerLearning Ecosystem, 5/2017
LEARNER
www
DEALER LMS
CREATION
EXPERIENCE
CURATION
INSIGHTS
THETAKE-AWAY
The traditional tools of the L&D trade were designed for creating the content for learning.
To do things the new way, you also need some new tools for creating the conditions for learning.
What got you herewon’t get you there.
LEADERSHIP COACH, MARSHALL GOLDSMITH
“
Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007
