Supporting a Total Learning Ecosystem! Bob Mosher Chief Learning Evangelist

Supporting a Total Learning Ecosystem!

Bob Mosher Chief Learning Evangelist

www.ontuitive.com

Seymour Papert, MIT

"You can't teach people everything they need to know…The best you can do is position them where they can find what they need to know when they need to know it."

2 Copyright Ontuitive 2012

Leaving this to chance extends

“Time to Competency”

T I M E

Concept &Task Mastery

On-the-JobCompetence

T R A I N T R A N S F E R S U S T A I N

Continuous Improvement

Realize the TRUEValue of Training!

58%

33%12%

C O M P E T E N C Y

Performance Support (PS)

How well are we sustaining competency in an ever-changing work environment?

Copyright Ontuitive 20123

T I M E T O C O M P E T E N C Y

T R A I N T R A N S F E R S U S T A I N M E N T

Performance Support (PS) Infrastructure


Reference and critical skills Training

(Average 50% reduction in Time to Competency)

4

Concept &Task Mastery

On-the-JobCompetence

ContinuousImprovement

Performance Support sustains competence in an ever-changing work environment

How “Total” are your current Offerings?:The 5 Moments of Need ™

1.When Learning for the First Time

2.When Wanting to Learn More

3.When Trying to Apply and/or Remember

4.When Something Goes Wrong

5.When Something Changes

PerformanceSupport

(Application)

FormalInstruction(Acquisition)


Blended Learning?Blended Training!Blended Learning!

An Embedded Performance Support Solution (EPSS)provides immediate, intuitive, tailored aid to a person at his or her moment of need to ensure the most effective performance.”


Examples:

7

The 7 FUNDAMENTAL PS Principles1. Aligned to deliver business impact.

2. Embedded in the workflow (2 clicks in 10 seconds).

3. Contextual access by process, roles and circumstances.

4. Just Enough information to get the job done.

5. Unified across IT/Non-IT PS projects in an overarching workflow.

6. Integrated with formal learning.

7. Trusted across all learning and PS solutions.


• Percentage of course completions• Pass/fail rate• Number of student days • Student/instructor ratio • Dollars charged back to

departments using training • Utilization of facilities • Cost per student-day • Average "satisfaction" scores on our

"smile sheet" evaluations • On-time completion and on-cost

development of new courses • Actual vs. planned operational

budget expenditures.

• Successful performance of business critical skills

• Reduced time to proficiency• Reduced time to changed performance• Lower support costs• Increased user adoption• Optimized business processes• Customer/employee loyalty and/or retention• Usage of business critical assets (policies,

business rules)• Reduced implementation costs (for a

system, product, new process, etc.) • Reduced handoffs of work, calls, problems

to others

1. Aligned to deliver business impact.

The 7 FUNDAMENTAL PS Principles


9

2. Embedded in the workflow (2 clicks in 10 seconds).



Close DistantP R O X I M I T Y

Instant

Lengthy

IM

ME

DI

AC

Y

• Embedded help • Web-delivered• Mobile-delivered• Print-delivered

“2-Clicks < 10 Seconds”

10


2-clicks & 10-seconds

Workflow






Job Role





Circumstance


Is this a “Strategy”?• Job Aids• CoP’s

• Wiki, Blog, Forums• Learning Portal• Reference Materials• FAQ’s• Help Desk• Simulations

• Pod Casts• Coaching• SharePoint• Lectures• Recorded Lectures• Instant Messenger


15Resources and Social Learning

Practice

Details

Total Learning and Support Framework

Training Objectives

Practice

Details

Steps

Components:

TEACH

Moments1 & 2

DO

Moments3-5

Steps

ProcessTraining Objectives

Practice

Details

Steps

Moment of Need

4. Just Enough information to get the job done.


The 7 FUNDAMENTAL PS PrinciplesIn

crea

sin

g L

evel

s o

f S

up

po

rt

16

5. Unified across IT/Non-IT PS projects in an overarching workflow.



17

True Learning: What the classroom needs to become...

“A person who carries a cat by the tail learns something about cats they can learn in no other way….”

Mark Twain


6. Integrated with formal learning



InformalLearning

Inst

ruct

or

Aid

ed L

earn

ing

Instructional Time

Sel

f-D

irec

ted

Lea

rnin

g

Peers

EmbeddedPerformance Support

Solution

19

20

7. Trusted across all learning and PS solutions.



20

A Checklist for Building a Performer Support Solution

Pick a Project “Don’t Boil the Ocean!!” – IT is the best place to start!

Choose Software

that facilitates the design of scalable PS

Proof the Concept

to show what it can be and do. Seeing is believing!!!

Get a Budget so you can see it through. Commitment follows dollars

Check your Methodology

to optimize development of true blended learning


Standing Still is NOT an Option“Change is difficult. It's hard, and people avoid it when we can, but change eventually happens when the consequences of standing still look worse than the consequences of taking a chance on change… It's time for all of us to change – standing still is not an option, and we can only imagine the disruptions ahead.”

Denis Pombriant22 Copyright Ontuitive 2012

Thank you for participating AND please join me in the journey!!

• [email protected]


Documents

Supporting a Total Learning Ecosystem! Bob Mosher Chief Learning Evangelist