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This is a slide deck for a set of Cisco Finesse gadgets developed by 2Ring. The solution focuses on creating a truly unified workspace for the agents and supervisors in Cisco Contact Centers. It allows customers to integrate all the tools that the agents use - a CRM (Salesforce and other web-based system), automate repetitive tasks, connect agents to back office and remote experts, and much more. 2Ring GADGETS are available for Cisco Unified Contact Center (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE). Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/Finesse.
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2Ring GADGETSFor Cisco Finesse ..Essential Power Pack Presented by Michal.Grebac@2Ring.com
Founded in 2001 ..
Cisco Preferred Solution Partner ..
Indirect Sales Strategy ..
Agile Development ..
EMEAR Headquarters
Slovakia EU
North American Headquarters
Sacramento CA
Cisco Finesse
» Available on all Cisco Contact Centers platforms> Express, Enterprise, Packaged UCCE, and Hosted
» Integrates traditional contact center functions into a thin-client desktop, a 100% browser-based desktop implemented through a web 2.0 interface
» No client-side installations required
» Comes with open web 2.0 APIs that enable development and integration of value-add applications, such as 2Ring COMPACT AGENT
» A next-generation agent and supervisor desktop
8 direct answers to
?
?Why should we use 2Ring GADGETS
1For Cisco Unified Contact Center Express 10+ and also for UCC Enterprise 9+ (incl. Packaged)
2Configuration-based integration of Cisco Finesse with multiple CRM, Service Desk, and other types of systems
INTEGRATION
WITHOUT CODING(and AUTOMATION)
3Boosting Collaboration within Contact Centers
4(Possibly) replacing attendant console software
Connecting the rest of the organization to agents via AD / LDAP search
5Tod Famous .. Director of Product Management at Cisco
Extending Cisco Platform, No Overlaps
2Ring is doing a tremendous job extending the Cisco Contact Center platform. The 2Ring GADGETS for Cisco Finesse are a great way to enhance automation and improve collaboration among contact center agents as well as to enable collaboration with subject matter experts via the use of Cisco Jabber. If you are already using Cisco Contact Center Enterprise (or Express), you should definitely see what 2Ring has to offer.
6CUSTOMIZABLE
Open & well-documented configuration files full of examples. We want and depend on customer feedback for new features and functionality.
No custom development needed (but possible)
7Less expensive than our competitors
AFFORDABLE
824x7
Software Assurance for a piece of mind for the GADGETS to work with future releases of Cisco Contact Centers
Support
2Ring GADGETS for Cisco Finesse ..Product Overview & Live Demo
1 Unified Interface for Supervisors & Agents
BROWSER Gadget
ORCHESTRATOR (Workflows)
ORCHESTRATOR (Workflows)
» 2Ring infoPANEL» 2Ring BROWSER» 2Ring TEAM» 2Ring ORCHESTRATOR» 2Ring COMPACT AGENT
GADGETS Licensing
» 2Ring SCRIPTS&FORMS» 2Ring DASHBOARDS&WALLBOARDS» 2Ring PRECISION SKILLING (UCCE
and Packaged UCCE Only)
Licensing is based on the max number of concurrent @CiscoCC agents / supervisors (agent / supervisor seats)
» ENHANCED Bundle adds» STANDARD Bundle
2Ring COMPACT AGENT ..
» A clean & touch screen friendly UI» Supports browsers that Finesse doesn’t
(Chrome, Safari, IE8, ..)» Available for mobile devices
> Macs, iPads and iPhones> Android tablets and phones > Cisco Jabber for Windows > Cisco DX 650> Windows desktops, phones, tablets
» Connect experts / back office to @CiscoCC
When to use
Cisco Finesse + 2Ring GADGETS ..
» Configuration-based integration of Cisco Finesse with multiple CRM (and other types of) systems
» Boosting collaboration in @CiscoCC» Connecting the rest of the organization to
agents via AD/LDAP search» Replacing attendant console software
2Ring.com Links to Remember
2Ring.com/GADGETS ..
2Ring.com/COMPACT ..
2Ring.com/DW ..
2Ring.com/SystemRequirements ..
2Ring.com/Support ..
2Ring.com/SalesTerms ..
2Ring.com/WebEx ..
Product site for 2Ring GADGETS for Cisco Finesse
Product site for 2Ring COMPACT AGENT
Product site for 2Ring DASHBOARDS&WALLBOARDS
The latest System Requirements for 2Ring solutions
The current Support Terms
The current Sales Terms
To schedule a live demo of 2Ring solutions
2Ring ..
2Ring ..
2Ring ..
2Ring ..
Connect with Us
Questions
Americas & APAC
Europe
OFFICEMOBILEEMAIL
Michal GrebáčStrategic Sales & Marketing Director+1 (916) 282-9514+1 (916) 514-3355mgrebac@2Ring.com
Tom McCainDirector of North American Sales+1 (916) 426-3790+1 (480) 255-7500tmccain@2Ring.com
ADDRESS
PHONEEMAILWWW
8880 Cal Center Drive, Suite 400Sacramento, CA, 95826, USA+ 1 (916) 426-3790Info-na@2Ring.com www.2Ring.com
ADDRESS
PHONEEMAILWWW
Galvaniho 15/C821 04, Bratislava, Slovak Republic+421 (2) 5822-4550info@2Ring.com www.2Ring.com
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