Total Quality Management -Quality Circle

Group member:

STEPARIES MARTINZITA DEWI

FARIDAH ABIKZAITON MAMAT

Quality CircleVoluntary group of employee and

supervisor8-10 members QC works on the basic of a

continuous & on going process in an organization.

In 1960s first quality circle develop. Developed in Japan, it spread to

more than 50 countries.

‘’ Wherever they are, human beings are human being’’. Ishikawa wrote this book in a 1980 preface to the English translation of the Koryo.

Middle and upper management the parent-teacher

conceptbased upon recognition of the value

of the worker as a human being, as someone who willingly activities on his job, his wisdom, intelligence, experience, attitude & feelings.

3 major quality concept

Quality circle is a form of participant management.

Quality circle is a human resource development technique.

Quality circle is a problem solving technique.

Objective

Change in Attitude Self DevelopmentDevelopment of Team SpiritImproved Organizational Culture

Benefits of Forming Quality Circles

Benefits of Forming Quality Circles

Increased in quality consciousness of employees development

The benefit of QCsPromote individual self-developmentPromote team work and fellowshipImprove overall company performance and corporate image

Organization Structure

Appropriate organization structure for its effective & efficient performance.

Varies from industry to industry, organization to organization.

Element of quality circle

A steering committee Coordinator FacilitatorCircle leader Circle members

Quiz time

Launching of quality circle step• Expose middle level executives to the

concept.• Explain the concept to the employees

& invite them to volunteer as members of Quality Circle.

• Nominate senior officers as facilitators.

• Form a steering committee.

Launching Quality Circle

Arrange training of coordinators, facilitators in basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members.

A meeting should be fixed preferably one hour a week for the quality circle to meet.

Formally inaugurate the quality circle.Arrange the necessary facilities for the

quality circle meeting & its operation.

Training Appropriate training- need to be importedSuch training comprises of:Brief orientation program for top management.

Program for middle level executivesTraining of facilitatorsTraining for circle leaders and members

Process of operationProblem identification

Identify a number of problems

Problems AnalysisClarified and analyzed

Generate alternative solutionsIdentify and evaluate causes and generate number of possible alternative solutions.

Select most appropriate solutionIdentify & clarify causesGenerate possible alternative solution

Prepare plan for actionConvert solution to reality

Present solution to managementFore approval

Implementation of solutionEvaluated recommended solution

Success is a journey

How to use the concept 3 main part

Identifying Free to brainstorm – no bad ideas List & analyzed each problem

Analyzing Focus on one problem Create an appropriate solution Involves opinion from member and

researcherAnalysis :

Prepare to solve the problem Explain in;

How it works What solution result should be

Result- shown to the managers and group

Basic quality problem solving

Basic seven QC toolsAnalyze data & present result

Check sheets, pareto chart, ishikawa diagram, flow diagram, histogram, scatter plot, control chart

Pareto chartDetermine priority for quality improvement activities

Provide tool for visualizing the pareto principle

Determine which problem should be solve first

Provide a before-and-after comparison

Pareto Chart

Pareto Chart

Pareto Chart

Ishikawa DiagramReferred to as cause-and effective diagram,

tree diagram, or fishbone diagram

Display the factor that effect a particular quality characteristic, outcome or problem.

Typically result of a brainstorming

The main goal represented by the trunk of the diagram, and primary factor represented as branches.

Ishikawa diagram

Applicability in Government Organizations;The concept of QC was launched in

the Public Works Department of Govt. of Maharashtra on 18.11.1997,

Some problem solved are; Eliminating delay in issuing

observation memos after insepection of site.

preventing accidents on highways, reducing electricity bill in office,

avoiding duplication of work, removal of encroachment from Govt.land,speeding up pot-hole filling on roads

during monsoon, Upkeeping of service records of

employees, maintaining Govt. offices clean, stream-lining reservation system of Govt.

rest house, improvement in maintenance of Govt. rest

house.

Some of Problems and the solution by QC in P.W.D of Maharastra;

i) Delay in issue of observation Memos;

- Divided into 6 regions which headed by Chief Engineer and assisted by a Superintending Engineer, Vigilance & QC,- used various tools and methodology, identified root causes problem then solved with requisite foolproofing.

- Benefit employees by providing.- a systematic education.- freedom to modify their work habits. - opportunity to use their brain for

development of Department.- opportunity to work as team. Also,

motivate to improve work culture, self improvement recognition and creativity in work.

ii. Preventing Accidents on Highway-Circles members collect data from police station to select causes of accident by using the Pareto Chart.

-And segregated the causes under Man, Machine, Material & Method.

-They found out the solutions and the problems such as closing of central verge at all locations except junction, frequent lane marking, installation of Caution boards, providing lay-byes for buses and etc.