Programme Exit Survey (PES) DIS 2013 Session (DKA)

Programme Exit Survey (PES) Report

Diploma in Civil Engineering DKADecember 2013 Session

Politeknik Kota Kinabalu (PKK)Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NONAMEPOSITION

1Wan Mohamad Nasir bin Wan Abdul RahmanDirector

2Zaidi Bin ZakariaDeputy Director (Academic)

3Aminuddin bin IbrahimHead of Department (JKA)

Research Fellow (Polytechnic)

NONAME

1Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)

2Azman B Talib

3Farah Asyikin Abd Rahman

4Shalizan B. Kadir

5Mohd Mayuzie Yusof

6Fadlilhisham B Ahmad

Research Fellow in Diploma in Civil Engineering

NONAME

1Subir bin Musta (Head of Program)

2Saiting Ahip Dionnysius

3Renny Joseph

ABSTRACT

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions of various aspects of programmes and services offered and to identify areas where improvements may be needed in the Department of Civil Engineering (JKA), Politeknik Kota Kinabalu (PKK). This PES was conducted on 85 final semester students, graduating from Diploma in Civil Engineering (DKA). They were the third Cohort whose intake was in June 2011. The survey questionnaire had five main sections: respondents profile; assessment of overall quality; assessment of skills and knowledge; assessment of Lecturers and Academic Advisor; and assessment of academic resources and facilities. All the data were analysed using the Statistical Product and Service Solutions (SPSS) software version IBM SPSS Statistics 19.0. For the assessment of the overall quality, attribute for teaching and learning experience was rated 98% with excellent, very good and good. Skills and knowledge section was evaluated by relating the statements with nine items as stated in the Programme Learning Outcomes (PLO). All the PLOs were marked at least good by 98% of the students. Assessment on lecturers and academic advisor were rated 40.8% as excellent, 47.7% as very good and 9.2% as good. In terms of academic resources and facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent whereby 8.2% rated the item as weak and 21.2% as average. Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic resources and facilities

1. INTRODUCTION

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the perspective of graduating students upon the completion of their diploma programme. This report refers to an indirect measurement method by way of self-evaluation based on individual perception for the assessment of PLO. PLOs are the specific statements of graduates knowledge, skills and attitudes acquired at the end of the programme as evidence for the programme objectives achievements. This PES was conducted to assess the graduate students satisfaction and perceptions about various aspects of their academic experiences. 100% of the final semester students from the DKA programme had participated in the survey. The main objectives of this PES are to:1) Determine the students perception in their attainment on the overall quality of learning and teaching in PKK;2) Determine the students self-assessment of knowledge, skills and soft skills achievement after going through the PLOs of the programme;3) Evaluate the students opinion towards contributions of Lecturer and Academic Advisor system implemented based on Outcome Based Education (OBE) approach;4) Evaluate the students opinion towards academic resources and facilities provided in PKK.

1.2 Programme Learning Outcomes (PLO)

OBE is an educational philosophy that believed that educational assessment should recognise and reflect progress made by individual students. PLOs are statements that describe what graduates are expected to know or be able to do on graduation. In the curriculum for DKA programme it has been specified that there are nine (9) PLOs to be acquired by the graduates upon graduation. The nine PLOs are as follows:i. Apply knowledge of mathematics, science and electronic fundamentals to well defined civil engineering theories and procedures.ii. Use necessary skills and technique to conduct experiment and civil engineering practices.iii. Communicate effectively both in written and spoken form with other colleagues and community.iv. Provide effective solution to civil engineering problems.v. Develop social responsibilities and humanistic values.vi. Recognise the need and to engage in, lifelong learning and professional development.vii. Apply entrepreneurship skill for career development.viii. Adhere to professional codes of ethics to adapt in working environmentix. Demonstrate effective leadership skills and team work responsibilities.

2. METHODOLOGY

This survey involved 85 DKA students from December 2013 semester. Students were asked to fill up the PES questionnaires which were posted online and 100% of them responded. The respondents were required to evaluate and rate themselves based on 5-Likert Scale indicated below:1 = Weak2 = Average3 = Good4 = Very Good5 = ExcellentStudents satisfaction and acceptance level was determined from the scale. Excellent, Very Good and Good indication rate shows the students are satisfied with the item. While Average and Weak indication rate shows the item need some improvements and correction for the program. This online survey was conducted between Marchs until May 2014. The survey questionnaires were divided into five sections as follows: i. Section A: General Information ii. Section B: Overall Quality of Teaching and Learning iii. Section C: Skills and Knowledgeiv. Section D: Contributions of Lecturers and Academic Advisorsv. Section E: Academic Resources and FacilitiesThe data collected in this survey was processed through Statistical Product and Service Solutions (SPSS) software version IBM SPSS Statistics 19.0. The questionnaires were based on students perception on teaching and learning in PKK, students response on skills and knowledge related to PLOs, students attainment on the soft skills, students rating for lecturers and academic advisors contribution, students opinion towards academic resources, overall services and facilities in PKK. This assessment strategy was aligned with the Curriculum Development Cycle - develop-implement-review as required by the MQA in order to improve the quality of programme.

3. RESULTS

The response from the students were analysed based on the following four criteria:i. Students response towards the Overall Qualityii. Students response on Skills and Knowledge iii. Students ratings for Lecturer and Academic Advisor contributions iv. Students opinion towards Academic Resources and Facilities In Section C: (Skills and Knowledge) the statements have been classified under a particular PLO so that the data analysis can be done appropriately for accreditation purposes. The results can be used an indicator to show how well the students have acquired their skills and knowledge as required in the PLOs of the programme.

3.1 SECTION A: PROFILE

Table 1: Students Gender

GENDER

MaleFemale

Qty4045

(%)47.152.9

3.1.1 STUDENTS GENDER

Table 1 shows that 45 (53%) of the respondent were female and the other 40 (47%) were male.3.1.2 STUDENTS RACE

Table 2: Students RaceRACE

MelayuCinaIndiaBumiputera SabahBumiputera SarawakOthers

Qty156051112

(%)17.67.10.060.01.214.1

From (Table 2 ), Students Race, majority of the respondents were Bumiputera Sabah with 51 (60%) followed by Melayu 15 (17.6%). Meanwhile respondent from Others, Cina and Bumiputera Sarawak show 12 (14.1%), 6 (7.1%) and 1(1.2%) respectively.

3.2 SECTION B: OVERALL QUALITY

Overall Quality was evaluated by relating the students experience with the teaching and learning environment in PKK. Two survey statements were given and the results were as follows:a) What is your impression on the overall quality of curriculum; and teaching and learning at PKK?b) To what extent has the quality of teaching and learning in PKK improved since you were here?

Table 3: Overall Quality ratingOVERALL QUALITY

WeakAverageGoodVery GoodExcellent

What is your impression on the overall quality of curriculum; and teaching and learning at PKK?01164325

(%)0.01.218.850.629.4

To what extent has the quality of teaching and learning in PKK improved since you were here?02203924

(%)0.02.423.545.928.2

For statement (a) (Table 3), 16 of the respondents (19%) agreed and categorized as good for the impression on the overall quality of curriculum and teaching and learning at PKK. The other 43 (51%) responded very good while 25 (29%) expressed as excellent. 1(1%) respondent rated for average and no respondent rated weak indication.While for statement (b), 20 (24%) of the respondents agreed that item to what extent has the quality of teaching and learning in Politeknik Kota Kinabalu improved since you were here the scale given was good. The other 39 (46%) responded very good while 24 (28%) expressed excellent. There are only 2 (2%) respondent rated for average and no respondent rated weak indication.From the analysis on overall quality, 98% of DKA students were satisfied with the overall quality for this programme during their study in PKK based on the experience with the teaching and learning environment.

3.3 SECTION C: SKILLS AND KNOWLEDGE

In assessing the skills and knowledge of the students, the statements had been classified into nine PLOs as follows:

3.3.1 PLO 1 (Knowledge)

For PLO 1 (Knowledge), four statements were given and the results were as follows:a) I am able to apply knowledge of core discipline courses in my programme.b) I am able to apply knowledge of specialized courses in my programme.c) I am able to apply knowledge of elective courses in my programme.d) I am able to understand the technological applications relevant to my programme of study.

For statement (a) (Table 4), I am able to apply knowledge of core discipline courses in my programme, 10 of the respondents (12%) agreed and categorized as good. There are 46 (54%) respondent rated very good while 26 (31%) express excellent. Only 3 (3%) respondent rated for average and no respondent rated weak indication. Meanwhile for statement (b) I am able to apply knowledge of specialized courses in my programme, A total of 14 (16%) respondents rated good. The other 44 (52%) respondent selected good while 26 (31%) responded excellent. Only 1 (1%) respondent rated average and no respondent rated weak indication.

Table 4: PLO 1 Knowledge ratingSKILLS AND KNOWLEDGE

PLO 1 (Knowledge)

WeakAverageGoodVery GoodExcellent

I am able to apply knowledge of core discipline courses in my programme03104626

(%)0.03.511.854.130.6

I am able to apply knowledge of specialized courses in my programme01144426

(%)0.01.216.551.830.6

I am able to apply knowledge of elective courses in my programme02144524

(%)0.02.416.552.928.2

I am able to understand the technological applications relevant to my programme of study12144127

(%)1.22.416.548.231.8

For the third statement (c) I am able to apply knowledge of elective courses in my programme, a total number of 45 (53%) respondents rated very good and 24 (28%) respondents express express while 14 (17%) rated as good. Moving to the fourth statement (d) I am able to understand the technological applications relevant to my programme of study, the highest score was for very good with 41 (48%) respondents while 27 (32%) respondents rated excellent and 14 (17%) responded for good. Only 2 (2%) and 1 (1%) respondent rated for average and weak respectively. From the analysis obtained we can conclude that, 97% of DKA students were satisfied with the knowledge they gained and agreed that they had understood the relevancy of the technological application during their studies in PKK.

3.3.2 PLO 2 (Technical & Practical Skills)

For PLO 2 (Technical & Practical Skills), three statements were given and the results were as follows:a) I am able to apply information technology in my programme.b) I am able to demonstrate my practical skills effectively.c) I am able to use computing technology for applications in my programme.

Table 5: PLO 2 Technical & Practical Skills ratingSKILLS AND KNOWLEDGE

PLO 2 (Technical & Practical Skills)

WeakAverageGoodVery GoodExcellent

I am able to apply information technology in my programme03105121

(%)0.03.511.860.024.7

I am able to demonstrate my practical skills effectively02114428

(%)0.02.412.951.832.9

I am able to use computing technology for applications in my programme02183530

(%)0.02.421.241.235.3

For statement (a) (Table 5), I am able to apply information technology in my programme 51 (60%) respondents rated very good. The other 10 (12%) responded good while 21 (25%) expressed excellent. There are 3 (3%) respondents rated average and no respondent rated for weak.Moving to statement (b) I am able to demonstrate my practical skills effectively, the highest rated is for very good indicator with 44 (52%) respondent while 11 (13%) respondents rated good and 28 (33%) responded excellent rating. Only 2 (2%) responded for average and no respondent rated poor.While for statement (c) I am able to use computing technology for applications in my programme, the highest rated was for very good indicator with 35 (41%) respondents followed by excellent indicator which scored 30 (35%). Meanwhile 18 (21%) respondents rated good and only 2 (2%) responded weak rating.As a conclusion, average 97% of DKA students were satisfied and were able to make use of technical & practical skills they gained during their studies in PKK.

3.3.3 PLO 3 (Communication Skills)

For PLO 3 (Communication Skills), three statements were provided and the results were as follows:a) I am able to communicate effectively orally/visually (informal / formal / conversational / presentation).b) I am able to communicate effectively in writing (writing reports and expressing ideas and opinions clearly and concisely).c) I am able to use computing technology in communications.

Table 6: PLO 3 Communication Skills ratingSKILLS AND KNOWLEDGE

PLO 3 (Communication Skills)

WeakAverageGoodVery GoodExcellent

I am able to communicate effectively orally/visually (informal / formal / conversational / presentation)01153732

(%)0.01.217.643.537.6

I am able to communicate effectively in writing (writing reports and expressing ideas and opinions clearly and concisely)03164521

(%)0.03.518.852.924.7

I am able to use computing technology in communications01213627

(%)0.01.224.742.431.8

For statement (a) (Table 6), 32 (38%) respondents rated excellent for I am able to communicate effectively orally/visually (informal / formal / conversational / presentation). The other 37 (44%) responded very good while 15 (18%) responded good.Statement (b), shows that 45 (53%) respondents rated very good. The other rated for excellent with 21 (25%) respondent and 16 (19%) for good respectively. In fact, all the DKA students were getting familiar with reports writing since their first semester in PKK.Further, for statement (c), 36 (42%) respondents rated very good. The other 27 (32%) responded excellent while 21 (25%) responded good. Only 1 (1%) respondent rated average and no respondent rated for poor indication for all statements under PLO 3.We can conclude that, 98% of DKA students were satisfied and were able to communicate effectively after finish their studies in PKK.

3.3.4 PLO 4 (Critical Thinking & Problem Solving Skills)

For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the results were as follows:a) I am able to solve problems using methods, tools and skills related to my programme.b) I am able to think critically and logically.c) I am able to plan, organize and complete a task.

Table 7: PLO 4 Critical Thinking & Problem Solving Skills ratingSKILLS AND KNOWLEDGE

PLO 4 (Critical Thinking & Problem Solving Skills)

WeakAverageGoodVery GoodExcellent

I am able to solve problems using methods, tools and skills related to my programme01234219

(%)0.01.227.149.422.4

I am able to think critically and logically02183629

(%)0.02.421.242.434.1

I am able to plan, organize and complete a task01203826

(%)0.01.223.544.730.6

Under PLO 4 (Table 7), Critical Thinking & Problem Solving Skills, for statement (a) a majority of 42 (49%) respondents rated very good. The other 23 (27%) responded good while 19 (22%) responded excellent rating.Moving to statement (b) I am able to think critically and logically, the highest rated was for very good indicator with 36 (42%) respondents while 23 (27%) respondents rated good followed by indicator for excellent with 19 (22%) and only 1(1%) responded rated weak rating.Finally for statement (c), a total of 38 (45%) respondents rated very good. The other 26 (31%) responded excellent while another 20 (24%) responded expressed good. There is only 1(1%) respondent rated for average.As a conclusion on this sections analysis, that is, 98% of DKA students were equipped with critical thinking & problem solving skills which they gained during their studies in PKK.

3.3.5 PLO 5 (Social Skills and Responsibilities)

For PLO 5 (Social Skills and Responsibilities), three statements were given as follows:a) I am able to understand the role of my work in relation to social or cultural issues.b) I am aware of the value of considering diversity and differences in cultures in my work.c) I am aware of the impact of my work in a social context.From the three statements given, the results were as follows:

Table 8: PLO 5 Social Skills and Responsibilities ratingSKILLS AND KNOWLEDGE

PLO 5 (Social Skills and Responsibilities)

WeakAverageGoodVery GoodExcellent

I am able to understand the role of my work in relation to social or cultural issues01154524

(%)0.01.217.652.928.2

I am aware of the value of considering diversity and differences in cultures in my work01114033

(%)0.01.212.947.138.8

I am aware of the impact of my work in a social context01114231

(%)0.01.212.949.436.5

For PLO 5 Social Skills and Responsibilities rating, statement (a) I am able to understand the role of my work in relation to social or cultural issues were rated by 24 (28.2%) respondents as Excellent. Statement (b) was answered by a total of 33 (38.8%) rated as Excellent while statement (c) was by 31 (36.5%) rated as Excellent.From Table 8, statement (a) I am able to understand the role of my work in relation to social or cultural issues were rated by 45 (52.9%) respondents as very good. Statement (b) was answered by a total of 40 (47.1%) rated as very good while statement (c) was by 42 (49.4%) rated as very good.Statement (a) I am able to understand the role of my work in relation to social or cultural issues was rated by 15 (17.6%) respondents as good. For statement (b) I am aware of the value of considering diversity and differences in cultures in my work was 11 (12.9%) rated as good while statement (c) is by 11 (12.9%) rated as good.A total of 1 (1.2%) respondents rated as Average for all statement .No respondent rated for weak indication for all statements under PLO 5.Thus under PLO 5 we can conclude that, 98.8% of DKA students were aware of their responsibilities in social context and able to associate with community effectively which they gain during their studies in PKK.

3.3.6 PLO 6 (Continuous Learning & Information Management Skills)

For PLO 6 (Continuous Learning & Information Management Skills), four statements were provided as follows:a) I am able to continuously learn new skills and knowledge.b) I am able to engage in continuous learning beyond the classroom.c) I am able to learn and apply new concepts.d) I am able to use information resources (databases, libraries, internet etc).

Table 9: PLO 6 Continuous Learning & Information Management Skills ratingSKILLS AND KNOWLEDGE

PLO 6 (Continuous Learning & Information Management Skills)

WeakAverageGoodVery GoodExcellent

I am able to continuously learn new skills and knowledge0233644

(%)0.02.43.542.451.8

I am able to engage in continuous learning beyond the classroom0264136

(%)0.02.47.148.242.4

I am able to learn and apply new concepts02134129

(%)0.02.415.348.234.1

I am able to use information resources (databases, libraries, internet etc)03124426

(%)0.03.514.151.830.6

For PLO 6 assessments, statement (a) (Table 9), I am able to continuously learn new skills and knowledge 44 (51.8%) respondents rated Excellent. A total of 36 (42.4%) responded Very Good while 3 (3.5%) responded Good. 2 (2.4%) responded for Average for this statement.Moving to statement (b), the highest rated was for very good indicator with 41 (48.2%) respondents while 36 (42.4%) respondents rated excellent, 6 (7.1%) rated good and 2 (2.4%) responded average rating.For statement (c) 29 (34.1%) respondents rated excellent for I am able to learn and apply new concepts. The other 41 (48.2%) responded very good while 13 (15.3%) responded good and lastly 2 (2.4%) responded average.Finally for statement (d) I am able to use information resources (databases, libraries, internet etc), 26 (30.6%) respondents rated excellent. Majority of 44 (51.8%) responded very good while 12 (14.1%) responded good. The other 3 (3.5%) responded average. No respondent rated for weak indication for all statements under PLO 6.So under PLO 6 we can summarize that, 97.5% of DKA students were able to learn new skills and knowledge and able to use information resources effectively after their study in PKK.

3.3.7 PLO 7 (Management & Entrepreneurial Skills)For PLO 7 (Management & Entrepreneurial Skills), two statements were provided as follows:a) I am able to build/develop my career upon completion of my studies.b) I am able to develop time management skills.

Table 10: PLO 7 Management & Entrepreneurial Skills ratingSKILLS AND KNOWLEDGE

PLO 7 (Management & Entrepreneurial Skills)

WeakAverageGoodVery GoodExcellent

I am able to build/develop my career upon completion of my studies01153633

(%)0.01.217.642.438.8

I am able to develop time management skills01124527

(%)0.01.214.152.931.8

Table 10 shows the rating result for PLO 7. For statement (a) I am able to build/develop my career upon completion of my studies. 33 (38.8%) respondents rated it as excellent. 36 (42.4%) of them responded very good while 15 (17.6%) responded good and the rest 1 (1.2%) responded average.As for statement (b), the highest rating is for very good indicator with 45 (52.9%) respondents while 27 (31.8%) respondents rated excellent and 12 (14.1%) others responded good rating. 1 (1.2%) respondents rated average and no respondent rated for weak indication for all statements under PLO 7.We can conclude that, 98.8% of the respondents feel satisfied and believed that their management & entrepreneurial skills were developed in PKK.

3.3.8 PLO 8 (Professionalism, Ethics & Moral)For PLO 8 (Professionalism, Ethics & Moral), two statements were provided as follows:a) I am able to understand the professional and ethical responsibilities related to my work.b) I am aware of the importance of safety issues related to my work.

Table 11: PLO 8 Professionalism, Ethics & Moral ratingSKILLS AND KNOWLEDGE

PLO 8 (Professionalism, Ethics & Moral)

WeakAverageGoodVery GoodExcellent

I am able to understand the professional and ethical responsibilities related to my work01133833

(%)0.01.215.344.738.8

I am aware of the importance of safety issues related to my work0253840

(%)0.02.45.944.747.1

Under PLO 8, for excellent rating (Table 11), statement (a) I am able to understand the professional and ethical responsibilities related to my work rated by 33 (38.8%) respondents while statement (b) I am aware of the importance of safety issues related to my work. rated by a number of 40 (47.1%) respondents.While for very good rating, statement (a) was rated by 38 (44.7%) respondents for both statements. For good rating, statement (a) was rated by 13 (15.3%) respondents and 5 (5.9%) responded for statement (b).Finally for average rating, total of 1 (1.2%) rated for statement (a) while 2 (2.4%) rated for statement (b). No respondent rated for weak indication for all statements under PLO 8.So we can conclude that, 98.2% of DKA students understood the professional and ethical responsibilities and were aware of the importance of safety issues related to their work during their studies in PKK.

3.3.9 PLO 9 (Leadership & Teamwork Skills)

For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were provided as follows:a) I am able to work with individuals from different backgrounds.b) I am able to work successfully as a member of a team.c) I am able to work successfully as a leader of a team.d) I am able to function in multidisciplinary teams.

Table 12: PLO 9 Leadership & Teamwork Skills ratingSKILLS AND KNOWLEDGE

PLO 9 (Leadership & Teamwork Skills)

WeakAverageGoodVery GoodExcellent

I am able to work with individuals from different backgrounds02103439

(%)0.02.411.840.045.9

I am able to work successfully as a member of a team02123635

(%)0.02.414.142.441.2

I am able to work successfully as a leader of a team03243325

(%)0.03.528.238.829.4

I am able to function in multidisciplinary teams02183629

(%)0.02.421.242.434.1

For excellent rating (Table 12), statement (a) I am able to work with individuals from different backgrounds rated by 39 (45.9%) respondents while statement (b) was rated by a number of 35 (41.2%) respondents, statement (c) I am able to work successfully as a leader of a team by 25(29.4%) respondents and statement (d) I am able to function in multidisciplinary teams rated by 29 (34.1%) respondents.On the other hand, statement (a) was rated by 34 (40%) as very good, statement (b) was 36 (42.4%), statement (c) received 33 (38.8%) and statement (d) was 36 (42.4%) respondents.Next for good rating, 10 (11.8%) rated for statement (a), 12 (14.1%) rated for statement (b), statement (c) by 24(28.2%) while statement (d) rated by 18 (21.2%) respondents. There was 2 (2.4%) respondent who rated for average for statement (a), statement (b) and statement (d), while 3 (3.5%) respondents rated for statement (c). No respondent rated for weak indication for all statements under PLO 9.So under PLO 9 we can summarize that, 97.5% of DKA students were able to work in a team successfully and capable of being a leader after finishing their studies in PKK.

3.4 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are summarized below. Graduates were asked to offer insights of encouragement given into the programme delivery process. Six attributes of encouragement were offered and they are given as follows:To what extent did your lecturer/academic advisor encourage you to:a) Set high expectations for learning?b) Be an actively involved learner?c) Show concern for student learning?d) Provide feedback frequently and promptly?e) Effectively communicate critical concepts and ideas?f) Incorporate teamwork as part of the learning process?

Table 13: Contributions of Lecturers and Academic Advisors ratingCONTRIBUTIONS

Contributions of Lecturers and Academic Advisors

To what extent did your lecturer/academic advisor encourage you to:WeakAverageGoodVery GoodExcellent

Set high expectations for learning?0283936

(%)0.02.49.445.942.4

Be an actively involved learner?0294232

(%)0.02.410.649.437.6

Show concern for student learning?0284035

(%)0.02.49.447.141.2

Provide feedback frequently and promptly?02104033

(%)0.02.411.847.138.8

Show concern for student learning?02104132

(%)0.02.411.848.237.6

Provide feedback frequently and promptly?0224140

(%)0.02.42.448.247.1

From Table 13 for the attribute of statement (a), 36 (42.4%) of the respondents said that it was an excellent while 39 (45.9%) disclosed that it was very good. 8 (9.4%) respondent rated good and 2(2.4%) rated average and no respondent rated poor.For statement (b), 32 (37.6%) respondents rated it as an excellent. While 42 (49.4%) rated that it was very good and 9 (10.6%) rated it as good. There is 2 (2.4%) respondent claim average. For statement (c), 35 (41.2%) of the respondents rated as excellent and 40(47.1%) respondents rated that it was very good and rest 10 (11.8%) respondents rated it as good while 2(2.4%) respondent rated average. For statement (d), 35(38.8%) of the respondents rated the feedback as excellent, while 40 (47.1%) stated that it was very good, 10 (11.8%) rated as good and 2(2.4%) rated average. For statement (e), 32 (37.6%) of the respondents rated it as an excellent while 41 (48.2%) rated it as very good and 10 (11.8%) rated it as good. 2(2.4%) respondent rated average.Finally for statement (f) 40 (47.1%) of the respondents rated it as an excellent and 41(48.2%) Very good, respectively, 2 (2.4%) rated as good and average. No respondent rated for weak indication for all six statements under this section. So 97.6% of DKA students were satisfied with the contributions of lecturers and academic advisors during their studies in PKK.

3.5 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of educational hardware. The teaching and learning process would be greatly enhanced provided that there were sufficient resources/facilities for students to thrive academically. Table 4 shows the percentage of respondents ratings towards the sufficiency of resources/facilities at the PKK. Eleven statements of resources/facilities were given as follows:To what extent did Politeknik Kota Kinabalu provide you with the following resources/facilities?a) Operation hours of the libraryb) Access to databases and collections both physically and online in the libraryc) Easy and responsive services of the HEP staffd) Easy and responsive services of the counselling staffe) Easy and responsive services of the library stafff) Easy and responsive services of the administration staffg) Access to Wi-Fi interneth) Quality of computer labsi) Quality of laboratories / workshops / kitchensj) Quality of classroomsk) Quality of sports and recreational facilities

Table 14: Academic Resources/Facilities ratingACADEMIC RESOURCES/FACILITIES

To what extent did Politeknik Kota Kinabalu provide you with the following resources/facilities?WeakAverageGoodVery GoodExcellent

Operation hours of the library01233526

(%)0.01.227.141.230.6

Access to databases and collections both physically and online in the library21323416

(%)2.41.237.640.018.8

Easy and responsive services of the HEP staff11224219

(%)1.21.225.949.422.4

Easy and responsive services of the counselling staff00263524

(%)0.00.030.641.228.2

Easy and responsive services of the library staff02224318

(%)0.02.425.950.621.2

Easy and responsive services of the administration staff10303618

(%)1.20.035.342.421.2

Access to Wi-Fi internet71828266

(%)8.221.232.930.67.1

Quality of computer labs07412710

(%)0.08.248.231.811.8

Quality of laboratories / workshops / kitchens04303813

(%)0.04.735.344.715.3

Quality of classrooms16422511

(%)1.27.149.429.412.9

Quality of sports and recreational facilities23372815

(%)2.43.543.532.917.6

From Table 14 for the statement (a), 26 (30.6%) of the respondents said that the operation hours of the library was excellent and 35(41.2%) respondent claimed very good rating. 23(27.1%) respondent rated good and next only 1 (1.2%) respondents rated average. No respondent rated for weak indication.For statement (b) 16(18.8%) of the respondents rated it as excellent for the library collection, while 34 (40.0%) stated that it was very good and 32 (37.6%) rated as good. 1(1.2%) rated for average and 2(2.4%) respondent rated for weak.Statement (c), 19 (22.4%) of the respondents rated the services of the HEP staff excellent and 42 (49.4%) stated that it was very good and 22 (25.9%) as good. 1 (1.2%) rated as marginal and weak.Moving to statement (d), 24 (28.2%) of the respondents rated the counselling services as excellent. While 35 (41.2%) rated that it was very good and 26 (30.6%) rated as good. No respondent rated for average and weak indication.Next for statement (e), 18 (21.2%) of the respondents rated the services of the library staff as excellent and 43 (50.6%) of respondent rated very good. 22(25.9%) respondent rated as good and 2(2.4%) respondent rated average. No respondent rated for weak indication.For statement (f), 18 (21.2%) of the respondents rated the services of the administration staff as excellent on the other hand 36 (42.4%) rated it as very good. 30 (35.3%) rated it as good and 1 (2.0%) rated it as weak and no respondent rated average indication.Statement (g), 7 (8.2%) respondents rated it as weak for the Wi-Fi internet services in PKK. While 18 (21.2%) rated that it was average and 28 (32.9%) rated as good, and 26 (30.6%) respondent rated very good respectively and only 6 (7.1%) respondent says excellent.Next for statement (h), a total of 10(11.8%) respondents rated excellent on the quality of computer labs. While 27 (31.8%) rated it as very good and 41 (48.2%) rated it as good. 7 (8.2%) rated for average and no respondent rated weak indication.For statement (i) 13(15.3%) of the respondents rated the quality of laboratories / workshops / kitchens as excellent and 38 (44.7%) as very good and 30 (35.3%) rated as good. On the other hand for average was 4 (4.7%) respondent. No rated for weak. Moving to statement (j), most of the respondents rated the quality of classrooms as good which is 42 (49.4%). While 11 (12.9%) rated it as excellent and 25 (29.4%) rated as very good. 6 (7.1%) respondent rated average and there was 1 (1.2%) respondent rated weak.Finally for statement (k), 15 (17.6%) respondents rated the quality of sports and recreational facilities in PKK as excellent and 28 (32.9%) rated it as very good. 37 (43.5%) rated for good and 3 (3.5%) rated for average. Only 2 (2.4%) respondents rated for weak.Concluding this sections analysis, 93.8% of DKA students were satisfied with the academic resources/facilities provided during their study in PKK.

4. CONCLUSION

The results of the survey indicated high considerable for Overall Quality of teaching and learning since 98% students rated as excellent, very good and good measures of achievement for all the statements. Thus students were satisfied with the overall quality of teaching and learning in PKK.Over 97% of graduates agreed that they had achieved the PLOs of the programme. The data showed majority of students responded excellent, very good and good scale in this Skills and Knowledge assessment. The rest of the graduates perceived and rated at least average scale for all PLOs (soft-skills and knowledge-skills) acquired by the graduates.Evaluation of the graduates opinions towards contributions of lecturers and academic advisors system implemented also showed that graduates were satisfied with the lecturers. Result showed that 98% of graduates rated excellent, very good and good scale. This also supports the implementation of OBE in PKK which emphasized for student-centred learning.Finally 94.7% graduates were satisfied with the academic resources and facilities provided. The most significant item that graduates were not satisfied with was the Wi-Fi internet access in PKK where 29.4% of them rated for average and weak. Insufficient Wi-Fi coverage around PKK was due to lack of Access Point (AP) installed.This exit survey was found to be an essential tool to help identify the areas needs to be improved in the quality of education as a whole in PKK especially for Diploma in Civil Engineering (DKA).

5. SUGGESTED IMPROVEMENTS FROM STUDENTS

1. Penggunaan wifi sangat penting untuk membuat kerja kursus atau kerja-kerja yang lainoleh itu saya mencadangkan perbaiki capaian wifi kepada semua pelajar di seluruh kawasan Politeknik Kota Kinabalu.2. Ok.3. Lebihkan kemudahan sukan dan internet bagi keselesaan dan kemudahan kesukanan pelajar.4. Baik.5. Bilik kuliah perlu diperbaiki.i. Dari segi kemudahan pelajar..ii. Keselamataniii. Keselesaan

6. Masalah dari segi system peperiksaan yang selalunya bermasalahkesilapan keputusan peperiksaan..menyebabkan plajr yg sptutnya lulus jd gagal..7. Teruskan perbaiki setiap kekurangan dan kelemahan ikut kemampuan8. PENAMBAHBAIKAN KHUSUSNYA BILIK KULIAH SUPAYA IANYA KELIHATAN LEBIH CERIA DAN SESUAI DENGAN TARAF DIPLOMA DI POLITEKNIK.9. Memperbaiki / menggantikan kemudahan seperti kerusi dan meja di dalam bilik kuliah dengan yang lebih selesa dan mencukupi supaya pelajar dapat belajar dengan lebih selesa.10. Sistem pembelajaran harus di perkukuhkan.11. JIKA PELAJAR INGIN BERMAIN FUTSAL,BOLA SEPAK, HOKI PASTIKAN PERALATAN YANG MEREKA INGINKAN DI BAGI PINJAM DAN MEMBERI KEPERCAYAAN KEPADA MEREKA KERANA TANPA ADANYA AKTIVITI SEHARIAN PELAJAR AKAN MERASA BOSAN DAN AKAN MENGHABISKAN MASA SEHARIAN DENGAN LAPTOP ATAU TIDUR..12. Sistem pembelajaran bagi pelajar harus di pertingkatkan.13. Meningkatkan mutu alat bantuan pembelajaran.14. Memperbaiki peralatan-peralatan di bengkel bagi pelajar kejuruteraan supaya lebih mengetahui pengendalian sesuatu alat dengan lebih baik serta akan lebih bersedia di alam pekerjaan nanti.15. Tenaga pengajar perlu menghabiskan silibus pembelajaran supaya pelajar bukan sekadar lulus peperiksaan tetapi dapat mengaplikasikan pengetahuan tersebut di dalam pekerjaan nanti.16. Semua pelajar program diploma disarankan menjalani latihan industri pada semester 6 supaya dapat mengaplikasikan segala pengetahuan yang dipelajari semasa berada di politeknik.17. SETIAP JABATAN KALAU BOLEH MEMPUNYAI BILIK KULIAH YANG MENCUKUPI.18. Kuatkan lagi wifi19. Cara pembelajarn yg Mahu sama smua bagi setiap pnsyarah.. saya Harap ble d tambh baik dri segi itu..20. Menambah baik keselesaan bilik kuliah dan apa yang kurang21. Pada pendapat saya, pencarian maklumat dan data di perpustakaan harus lebih diperbaiki untuk memudahkan pelajar mendapatkan maklumat dan data yang dikehendaki dengan lebih cepat.22. BILIK KULIAH MEMERLUKAN KERUSI YANG TIDAK ROSAK DAN MEJA AGAR PELAJAR SENANG MELAKUKAN TUGASAN23. keep it up24. PERBAIKI KEMUDAHAN INTERNET YANG DISEDIAKAN DI PERPUSTAKAAN DAN STUDENT PLAZA UNTUK TUJUAN KEMUDAHAN KEPADA PELAJAR. TERIMA KASIH. :)25. PERBAIKI KEADAAN KELAS.KERANAA KURANG SELESA AKIBAT KEKURANGAN MEJA DAN KERUSI TERUTAMA DI JABATAN KEJURUTERAAN AWAM.26. NEED TO IMPROVE ON CLASSROOM QUALITIES AND STRENGTHEN WIFI AREA COVERAGE. ALSO, MINIMISE THE PRISE ON FOOD ESPECIALLY KOPERASI POLITEKNIK KOTA KINABALU. THANK YOU27. Perlu tempat belajar yang selesa28. I suggest that all of the student should be assigned for Physical Education class , where they get to exercise and have a healthier body. Honestly, when I was at PKK, almost all the time at night is free for me. therefore, why don't you organize an exercising activity at night? ^^29. Selamat Maju Jaya Politeknik Kota Kinabalu30. saya harap pengurusan hal ehwal pelajar dan juga unit latihan industri dapat dipertingkatkan lagi dari segi komunikasi melalui faks dan juga email. selain itu, persekitaran bilik kuliah juga haruslah ada penambahbaikkan agar sesi pembelajaran dalam keadaan selesa dan ini akan meningkatkan lagi kualiti pengajaran dan pembelajaran di dalam bilik kuliah.31. berharap pihak PKK sentiasa mengemas kini sistem PNP dengan lebih baik dan berkesan untuk sesi yang seterusnya.32. Semoga menjadi institusi yang terbaik sepanjang masa.33. Provide a more facilities.34. TUKAR MEJA DAN KERUSI DI KELAS. TIDAK SELESA UNTUK KEGUNAAN PELAJAR. TERIMA KASIH.35. Di harap Politeknik dapat melahirkan ramai graduan peneraju masa depan negara :)36. Segala kemudahan haruslah dipertingkatkan lagi.37. HIDUP POLITEKNIK KOTA KINABALU38. Perlu kerap pembelajaran di luar bilik kuliah supaya pelajar dapat memahami bukan sahaja dari segi teori tapi secara langsung dari segi praktikal. sesuai dengan nama politeknik iaitu teknikal.39. Diharapkan wifi disediakan di kawasan yang kerap pelajar berkunjung untuk membuat kerja.. tempat untuk pelajar boleh kerja lebih masa pada waktu malam.40. SAYA MENCADANGKAN AGAR PIHAK POLITEKNIK KOTA KINABALU LEBIH PRIHATIN TERHADAP KESELESAAN TEMPAT PEMBELAJARAN.41. Penambaikan terhadap proses pembelajaran yang lebih berkesan dan penambaikan terhadap kelengkapan pemelajaran yang lebih baik pada masa akan datang

REFERENCES

[1] Sani, M.S.M. (2009) Exit Surveys Assessment of Bachelor Mechanical Engineering Programs at Universiti Malaysia Pahang. Proceedings of MUCEET 2009.[2] Mohamed, A. (2012) Graduate Students Perspectives on Study Environment Based on Exit Survey. Asian Social Science Vol. 8(16), 200-208.[3] Zainulabidin, M.H. (2012) Indirect Program Learning Outcomes (PLO) Attainment for the Bachelor of Mechanical Engineering with Honours (BDD) Degree Program. FKMP OBE Committee Report 2012.[4] COPPA. (2008) Code of Practice for Programme Accreditation. Malaysian Qualification Agency.[5] Adler, K. (2012) School Exit Surveys What you should know before you start. Michigan State University.[6] UNLV. (2011) Graduating Senior Exit Survey Report. University of Nevada Las Vegas Office of Academic Assessment. [7] Quality Support Unit. (2011) Exit Survey 2010. University of Limerick.

11PKK Program Exit Survey Report December 2013 Session (DKA)