Unified Communications & Collaboration: Connecting people and information

Unified Communications& CollaborationConnecting people and information

Introduction

IP Communications

Visual Collaboration

Corporate Collaboration

Corporate Mail

Unified Communications & CollaborationContents

Embrace, Enrich, Empower

• • • UNIFIED COMMUNICATIONS & COLLABORATION • • • 4

It’s ubiquitous. It’s empowering. It's growing. Communication impacts every interaction, every process, every decision in every organisation and workplace.

Thanks to technological advances, communication and collaboration have broken free from physical and geographical boundaries to become perpetual and pervasive. We read emails while waiting at a restaurant; participate in web conferences when working from home; share information via team workspaces from the train; and participate in video conferences with colleagues while on holiday abroad.

With the choice and flexibility of user touch points on the increase, workplace communication and collaboration can quickly spiral out of control to become a complex and costly activity that encumbers rather than empowers.

By taking a unified approach to communications and collaboration, organisations will not only be able to reduce the associated capital and operational spend but also improve the end user experience.

Cohesive and cost-effective The concept of Unified Communications and Collaboration (UCC) has been on the corporate radar for a number of years, but only now is it becoming a technical reality – and a business priority.

UCC brings together traditional and emerging technologies to provide a cost-effective and cohesive framework for today’s contemporary workplace. With these foundations in place, organisations will be able to find smarter, faster and more economical ways of working.

To realise these benefits, organisations need to implement the right platforms and processes – and ensure they complement rather than constrain the adoption of the full UCC portfolio.

Whether your journey starts with IP telephony, email, visual or corporate collaboration, a joined-up approach based on

Computacenter: a proven and pragmatic partner

• WetakeausercentricconsultativeapproachtoUCC to ensure human end user outcomes are realised via the introduction of a technology based UCC solution

• Wehavemorethan30yearsexperienceofimplementing and managing workplace and networking technologies

• Computacenterwilldefinethebest-fit,best-valuesolutions for leveraging the benefits of integrated communications and collaboration

• Ourteamhasanumberofvendorandindustrycertifications and brings together a wealth of expertise across voice, video, messaging and data

• Computacenterisvendorandplatformagnosticand offers flexible commercials

• OuruniqueCustomerExperienceCentreenablesorganisations to prototype and prove best-of-breed UCC solutions from the likes of Cisco, Microsoft, Avaya and Polycom, before they make a purchasing decision

“In five years, we expect the user environment to be substantially different for mainstream business users. UCC will essentially change the way users work on a routine basis.” Gartner1

Increase productivity in the workplace with Unified Communications and Collaboration

Enabling organisations to be more productive, drive growth and bring products faster to market by connecting people and information in disparate locations.


the needs of the business and its users will be paramount to success. Without such integration, organisations will soon find they are duplicating effort, technologies and costs.

A seamless user experience As an experienced UCC provider, Computacenter will help right-size your investment and solution to deliver the best business outcomes. We will help you consolidate existing technologies, integrate multi-vendor offerings and plan a UCC roadmap that results in a seamless experience for end users.

Thanks to our extensive infrastructure and services expertise, we can provide support and advice at every stage of the UCC lifecycle – from readiness assessments and proof of concept to implementation, user education and support and management.

As sourcing and provisioning options for UCC technologies and services evolve, we will help you make an informed choice between on-premise, off-premise and hybrid models so you can deliver maximum value for minimum cost.

“Enterprises should pursue a broad UCC convergence strategy but should resist pressure to depend entirely on a single vendor, which can lead to reduced functionality and lack of innovation.” Gartner1

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An IP-based communications infrastructure is the first step towards transforming how employees, customers, and partners interact in today’s contemporary workplace.

Without these robust and flexible foundations, UCC initiatives will fall at the first hurdle. To seamlessly support voice, video and data, organisations need a network and communications infrastructure that works all the time, every time.

Although many organisations have already embraced an IP-based approach through IP telephony and VoIP, these implementations are often in silos or on first generation technologies.AccordingtoasurveybyOvum2, fewer than one in five large companies have near-ubiquitous use of IP telephony.

To realise the full financial and productivity benefits of UCC, IP communications have to be omnipresent and fit-for-purpose for today’s connected and highly collaborative workplace. Whether this means expanding your existing IP telephony deployment, upgrading to newer IP communications solutions or migrating from a legacy PBX infrastructure, Computacenter can help.

Making communication predictable and affordable We have end-to-end IP communications capabilities, and can assist with readiness assessments, design, technology supply, implementation and support.

Computacenter will help you evaluate internal processes, applications, infrastructures and communication costs to develop a realistic IP communications roadmap and business case.

Thanks to our vendor independence and extensive experience, you will be able to select the technologies that best fit your business needs, user communities and budget.

To minimise capital expenditure, Computacenter will identify opportunities to leverage existing networking and communications assets. We also help organisations to cost effectively leverage exciting collaboration software solutions, such as Microsoft Lync, that has been acquired via a wider licensing agreement.

Computacenter not only makes IP communications more affordablebutalsoreliable.Ourconsultantsareequippedwith a unique blend of both telephony and networking skill sets, ensuring network performance and readiness elements are scrutinised and modified where required.

Accelerate change and decision-making By combining our expertise and industrialised services with best-of-breed technologies, your organisation will be able to establish an IP-based infrastructure that will encourage the adoption of other UCC solutions, which will not only transform the workplace but also reduce operational costs.

For example, users will be able to take advantage of presence solutions, such as Cisco Unified Presence and MSN Messenger, which display the availability of colleagues regardless of their location, device or timezone. Such visibility can accelerate decision-making and problem resolution as senior executives or subject matter experts can be located and contacted without delay.

Presence is just one of the many UCC applications that can be deployed once a solid and scalable IP-based communications infrastructure has been established.

IP Communications: why it matters

• Reducestelecommunicationbillsandtheneedtoinvestin dedicated telephony lines

• Simplifieschangeinlinewithbusinessgrowth,officeconsolidation and team restructuring

• Enablestheadoptionofrichcollaborationtoolsthatdrivegreater innovation, agility and productivity

• Facilitatesflexibleandremoteworkingtherebyreducingthe need for dedicated office space for every employee

IP Communications

Laying the foundations for a collaborative future


ChallengeHarvey Nichols is synonymous with quality. To ensure an exceptional retail experience,thecompany's2,500employeesneedtobeabletodealwithcustomers' requests quickly. This often involves contacting other stores, the head office or warehouse – a process that was hampered by Harvey Nichols' disparate telephony systems. This decentralised approach was also adding unnecessary cost and complexity to day-to-day business operations.

SolutionHarvey Nichols partnered with Computacenter to implement a new unified communications infrastructure incorporating IP telephony and wireless connectivity. Based on Cisco technologies, the new solution has simplified collaboration across the company's 11 sites as well as IT support. Computacenter also provided the underlying IPT foundations, which involved the implementation of structured cabling solutions at each location and upgrading the local area network to Power over EthernetCiscoCatalystswitches,andisresponsibleforsupportingthesolutionunder a five-year contract.

ResultsAs well as significantly reducing Harvey Nichols' telephone bills, the new infrastructure is more cost-effective to support, which will result in savings of £1 millionover10years.Employeescandevotemoretimetocustomersandanswerqueries in a shorter timeframe, which helps improve the retail experience and maintain Harvey Nichols' reputation.

• Wehaveadedicatednetworkingandcommunicationspractice with end-to-end IP communications capabilities

• ComputacenterhasrelationshipswithallthekeyIPcommunications vendors and holds Gold partnership certifications with Cisco, Polycom and Microsoft

• WewereCisco’sUKEnterprisePartneroftheYearin2009/2010and2010/2011

• OurIPcommunicationsservicesarecloselyintegratedwith our workplace offerings to ensure a seamless user experience

• Thankstoourmulti-vendorstatus,wecanfulfillallyourIP communications technology requirements – from peripherals and end points to soft clients and underlying infrastructure components

IP Communications: how Computacenter can help

Case Study: Harvey Nichols enhances the customer experience and will make savings of £1 million with unified communications

HARVEY NICHOLS


From video conferences and digital signage to web meetings and telepresence, visual collaboration is adding a new dimension to workplace interactions.

Customer meetings, internal briefings, staff training and corporate announcements no longer require hours of travel or a long lead time. Instead they can be scheduled and completed immediately without anyone having to change their location.

The versatility and velocity of visual collaboration is attracting growing interest at both employer and employee level. Video conferencing in particular is expected to experience massive growth, with industry watchers predicting that video content willconstitute91percentofglobalnetworktrafficby20143.

To be ready for this explosion in visual collaboration, organisations need to ensure employees have access to high-quality content and intuitive end points. Incompatible hardware, poor performance and complex set-up processes can quickly derail the adoption of new collaboration technologiesresultinginalowReturnOnInvestment(ROI).

Rapid adoption and ROI By partnering with Computacenter, you will be able to fast-track implementation, adoption and benefits realisation across the visual collaboration landscape. We have extensive experience of sourcing and deploying all the major technologies, and will assess the readiness of your IT infrastructure and user groups.

We will identify which solutions are best suited to different employee roles - for example video conferencing could be offered desk-to-desk via a standard definition solution, such as Microsoft Lync, or via a dedicated room and high definition solution, such as Cisco TelePresence.

As well as getting the client interface right, Computacenter helps organisations assess the impact of visual collaboration on their back-end IT infrastructure, particularly in terms of increased network traffic and storage capacity.

To minimise the need for additional investment, we will help you leverage existing assets and identify untapped resources.Forexample,MicrosoftEnterpriseAgreementsoften include a Lync license, which combines instant messaging with presence, IP telephony, audio-conferencing and video-conferencing features.

Boost revenue generation with digital signage and media

As well as empowering employees, visual collaboration can provide a valuable and highly effective platform for customer and partner engagement through the use of digital media and signage. From e-posters and information points to on-demand video content, digital signage and media can boost sales and enhance the customer experience.

By working with Computacenter, you will be able to tap into these benefits with minimum effort and expense. For example,wehelpedO2equip400storeswithadigitalsignage solution for sharing promotional material and hosting handset tutorials. As a result, the company was able to attract and retain more customers.

Whether your visual collaboration journey starts with desk-to-desk video, digital signage or immersive telepresence rooms, Computacenter will help future-proof your investment and ensure a seamless integration with existing investments and new solutions .

As visual collaboration solutions become more pervasive, we can also assist with management and maintenance to ensure maximum uptime and an excellent user experience.

Visual Collaboration: why it matters

• Reducestheneedforbusinesstravelandassociatedexpenses and carbon emissions

• Supportsflexibleworkingpracticesandfacilitatesfasterdecision-making

• Engagescustomersandstaffandhelpsdriveinnovation,growth and revenue generation

• Minimisestheriskofbusinessdisruptionduetoadverseweather conditions or emergencies

Visual Collaboration

Enabling instant and effortless interaction


Challenge EastKentHospitalsUniversityNHSFoundationTrustservesawidegeographical area. With its main hospital sites some miles apart, the trust's clinicians frequently had to travel to attend meetings and conduct training sessions. The trust recognised travelling was not an efficient use of clinicians' time. In addition to the impact on productivity, the trust was also keen to reduce travel expenditure and its impact on the environment.

SolutionThe trust partnered with Computacenter to design, implement and support a sophisticated video conferencing solution. The solution installed at the trust's three acute hospitals includes high-definition displays to enable clinicians to share images from the hospital's Picture Archiving and Communications System (PACS) such as x-rays and scans.

ResultsBy enabling its healthcare professionals to hold virtual meetings and share medicalinformation,EastKentUniversityNHSFoundationTrusthasreducedtravel costs and its impact on the environment. More importantly, the solution enables faster diagnosis and treatment of patients, and improves mentoring and training for medical staff. These factors all contribute to improving the standardofpatientcaredeliveredtothepopulationofEastKent.

• Computacenterhasstrategicrelationshipswithallthemajorvendors,includingCisco,Polycom,Microsoft,NEC,LifeSize, Panasonic and Samsung

• Ourend-to-endexpertisemeanswecanaddressinfrastructure, integration and content management issues as part of any implementation

• Computacenterhasbeenawardedarangeofvendoraccreditations, for example we are a Cisco Gold Partner and hold the Cisco TelePresence Video Master ATP Partner status

• Ouruseracceptancetesting,trainingandsupportservices will encourage rapid adoption and enable a faster return on investment

• Weoffer24x7monitoringservicesfromourVideoNetworkOperationsCentretosafeguardavailabilityofbothvisualcollaboration applications and the underlying infrastructure components

• Withanextensiveproductcatalogueandconfigurationand logistics operation, we can fulfill all your sourcing needs for visual collaboration hardware – from tablets and smartphones to LCD displays and plasma screens

• Workinginpartnershipwithourassetdisposalsubsidiary,RDC,wewillensurethatredundantequipmentisrecycledor redeployed to minimise waste

Visual Collaboration: how Computacenter can help

Case Study: Hospitals in East Kent improve medical training and patient care with integrated video conferencing solution


Corporate mail is changing – and fast. Cloud computing, integrated workflows and mobile devices are just some of the factors influencing the structure and delivery of today’s greatest communication commodity.

The ability to exploit next-generation email services will depend not only on an organisation’s applications and infrastructure but also how they provision messaging to employees. The ongoing criticality of email as a communication channel means services must be affordable, predictable and accessible – and not just from the desktop. By2016,atleast50percentofenterpriseemailuserswillrely primarily on a browser, tablet or mobile client instead of a desktop client.4

To respond to employee demand and the evolving email landscape, IT departments need to replace legacy platforms and processes with a more scalable infrastructure and agile approach. To avoid the capital expense and disruption associated with such upgrades, many organisations will be drawn towards a private or public cloud delivery model.

As well as optimising costs, cloud computing can accelerate the adoption of self-service features, increased inbox capacity and integrated instant messaging – all of which contribute to greater staff productivity and satisfaction.

Selecting the right sourcing model With corporate mail no longer restricted to on-premise delivery models, organisations need pragmatic advice to help them establish and execute the right approach for their business.

Computacenter has extensive experience of migrating, upgrading and managing enterprise email infrastructures, and will enable you to achieve an optimal balance between performance, risk, cost and agility.

We understand the different corporate mail delivery models – on-premise, off-premise, private, public and hybrid – and will help assess the needs of your organisation, user groups and IT operation so you can make an informed decision.

To help organisations realise the financial and agility benefits of cloud-based messaging services, Computacenter has developed C3Mail. Billed on a fixed price per month per mailbox, the solution offers the flexibility of a dedicated or shared infrastructure with Computacenter implementing and managing the email infrastructure within your premises or at one of our high-availability datacenters.

We also provide a services wrap for public cloud offerings, suchasMicrosoftOffice365,whichensurescorporatemail and collaboration tools come with the enterprise level support demanded of such critical applications.

Removing cost and complexity Although the volume of corporate mailboxes and messages is expected to continue to grow, the increased adoption of more interactive and real-time UCC technologies will decrease email’s dominance in the workplace.

As a result, organisations need to be ready to offer a seamless user experience to prevent both spiralling support costs and increased complexity in the workplace. For example, rather than providing multiple touch points for different communication and collaboration tools, the email inbox can also be used to aggregate voicemails and instant messages.

Whether you need to upgrade your existing messaging infrastructure, enable integration with other UCC solutions or adopt a new delivery model, Computacenter can provide trusted advice and end-to-end support.

Corporate mail

Embracing the next generation of messaging

Corporate Mail: why it matters

• Optimisedinfrastructureimprovesavailabilityresultingingreater productivity and a better user experience

• Mobileaccess,integrationandcloud-baseddeliveryoptions increase business and employee agility

• Automatedworkflowsandself-serviceoptionsspeedupcore business processes and minimise manual effort

• Upgradinglegacytechnologiesmitigatesriskandremoves cost and complexity

• Newsourcingmodelsbasedonutilitybillingreducecapital investment and make operational costs more predictable


• Wehavedevelopedaportfolioofindustrialisedemailservices to simplify migration, licensing, backup and archiving, infrastructure support and management

• Wemigratearound200,000MicrosoftExchangemailboxesperyearandhavemorethan300accreditedMicrosoftCertifiedSystemsEngineers

• Computacentercanassistwithintegratingcorporatemailwith presence, instant messaging, web conferencing, and soft phone technology to provide a richer experience for employees

• AsoneofMicrosoft’stopthreelargeaccountresellersintheUK,wecanhelpwithlicensingforExchangeandOffice365aswellasbroaderEnterpriseAgreements

• Wehostmorethan35,000mailboxesonbehalfofourcustomers

• OurC3Mail offering delivers an enterprise email service with a guaranteed availability and data sovereignty for a fixed price per month per mailbox

Corporate Mail: how Computacenter can help

Challenge MorrisonsisthefourthlargestsupermarketchainintheUKwith456storesand131,000employees.Toensureitgetstherightproductsontherightshelvesat the right time, Morrisons operates a number of manufacturing and logistics facilities,includingaround20factories,16warehousesand15distributionsites.Tosafeguardthetimelydeliveryof250lorry-loadsofgoodstoeachwarehouseevery day, the retailer must ensure it has continuously available IT systems.

SolutionMorrisons has partnered with Computacenter to deploy and manage new technologiesaspartofamajorITtransformationknownasEvolve.OneofthefirstEvolveprojectswastheupgradeofMorrisons'emailsystemstoMicrosoftExchange.Thisinvolvednotonlymigratingalargeamountofdatafrom8,600users' inboxes but also implementing a new backend infrastructure to provide better disaster recovery. Computacenter has helped the retailer migrate to MicrosoftExchange,deployedanewwarehousepickingsystemandisresponsibleforlifecyclemanagementfor10,000desktopdevices.

ResultsThe email upgrade has improved staff productivity and satisfaction through enhanced communication, and by working with Computacenter, Morrisons has been able to maximise the benefits of its IT transformation. As well as safeguarding the supply chain and increasing staff productivity, the new IT services and systems have helped reduced costs. This will contribute to the £100millionannualcostsavingsexpectedfromtheEvolveprogramme.

Case Study: Morrisons keeps supermarket shelves fully stocked with Computacenter partnership


Today’s workplace is a chameleon. Its location and structure is constantly shifting as globalisation, mobile technologies and flexible working practices result in more agile and decentralised business models.

As people and information become increasingly dispersed, organisations need to be able to unite colleagues, teams and decision-makers across multiple sites, countries and timezones.

A corporate intranet is just the first phase of the corporate collaboration curve. To complete tasks and projects effectively and economically, staff also need access to virtual workspaces, real-time document sharing and knowledge-based communities.

To facilitate such a holistic approach, organisations will need to embrace a range of collaboration technologies and social networking concepts – from extranets and employee profile pages to websites and wikis.

Taking a flexible and integrated approach to corporate collaboration will be essential as knowledge-based networks replace hierarchies in the workplace.

Enabling an integrated approach Although most organisations have already adopted some elements of corporate collaboration, many have yet to establish a standardised and integrated approach. This disparate approach can not only increase operational costs but also limit employee flexibility.

Computacenter will help you amalgamate collaboration tools, content and portals to provide employees with a unique and unified experience.

Thanks to our extensive vendor relationships, you will be able to evaluate established and emerging solutions, such

as Microsoft SharePoint and Cisco Quad. As a result, you will be able to create a best-of-breed corporate collaboration platform that is scalable, cost-effective and easy to support.

Working in partnership with ICS Solutions, we will ensure you derive maximum value from any existing investments in collaboration tools, and optimise the underlying IT infrastructure to prevent any problems with capacity or availability.

Collaborating via the cloud To help organisations minimise the need for capital investment and accelerate adoption of new technologies, we can assist with cloud-based implementations of corporate collaboration solutions.

For example, our C3Collaboration service enables a utility-basedimplementationofMicrosoftSharePoint2010inaprivate cloud at one of our high availability datacenters. With pre-defined templates, user training and adoption modules, C3Collaboration delivers rapid results and transparent commercials.

We can also assist with a public cloud approach. ComputacenteroffersanextensiveMicrosoftOffice365servicesportfoliofromreadinesstodeployment.Office365includes not only corporate collaboration tools but also email, conferencing and presence functionality.

ComputacenteroffersanextensiveOffice365wrap–fromreadiness assessments and pilots to migration, infrastructure management and end user support.

Whether you source your corporate collaboration capabilities via the cloud, an on-site roll-out or a hybrid model, Computacenter can help maximise adoption, integration and performance, so staff can work faster and smarter.

Corporate Collaboration: why it matters

• Improvesknowledgesharingandpeer-to-peernetworking

•Enablesfasterandsmarterdecision-making

•Unitesdistributedteamsresultingingreaterproductivity

• Acceleratestime-to-marketfornewbusinessinitiativesand product launches

• Minimisestravelrequirements,costsandenvironmentalimpact

•Reducescostsastheneedfortelephonydecreases

• Increasesstaffsatisfactionandretention

Corporate Collaboration

Uniting teams for greater productivity


• Wetakeanassessment-ledapproachthatenablesyoutoprioritise your investment and adoption roadmap based on business needs

• Ourcorporatecollaborationserviceiscloselyintegratedwith our networking practice to ensure infrastructure readiness and ongoing performance

• Webringtogetherthebestsolutionsfromvendorssuchas Microsoft, Cisco, Polycom, Avaya and Citrix and can assist with the procurement of software licences and hardware components

• C3Collaborationdelivers99.9percentavailabilityforMicrosoft SharePoint for a per user and per gigabyte charge

• ComputacenterandICShavemorethan35yearsofcombined experience of Microsoft solutions and are both certified Gold Partners

• Weofferhosting,supportandmanagementofyourhardwareinfrastructureinoursecureandUK-baseddatacenters

Corporate Collaboration: how Computacenter can help

Challenge Harrodshasablendedworkforceconsistingofover8,000full-timeandpart-time employees, and associates hired by the various brands it hosts. It also has contractors recruited during peak periods such as Christmas. Harrods needed its Intranet to overcome the challenge of integrating this mixed workforce. It should improve corporate communications and employee engagement, by surfacing and centralising all news and information. Moreover, the Intranet allows Harrods to becompliantwithnewUKlegislation,whichdeterminethatallstaffshouldhaveaccess to the same benefits and information.

SolutionICS Solutions developed a bespoke layout for Harrods that reflects the brand’s identityandfunctionalityneeds,including:customsitemap,breadcrumbs,RSSaggregator and web parts. Among the web parts built within the SharePoint Intranet isatelephonedirectory,withthecontactinformationfromall8,000employees.This directory uses Business Connectivity Services to allow users to update their own details. The 'auto complete' functionality makes access to this real-time information easy.

ResultsTo develop a solution that could address the complex needs of such a varied workforce,HarrodschosetoimplementanExtranetonaseparatefarmandsynchronise the two sites. Moreover, PCI regulations, Forms Based Authentication (FBA) and Active Directory were implemented. To provide a comprehensive searchexperience,SearchServer2010Expresswasconfiguredtoworktogetherseamlessly for both sites.

Case Study: ICS Solutions and HarrodsEmpowering a diverse workforce with SharePoint


To find out how Computacenter can help your organisation exploit UCC to maximum effect, please contact your Computacenter Account Manager or call 0800 014 7420.

Alternatively, email: [email protected] or visit: www.computacenter.com/ucc

Embrace, enrich, empower

The corporate workplace knows no boundaries in terms of time or location. To deliver maximum value and achieve maximum flexibility in this evolving landscape, both employee and employer need to embrace new ways of sharing information and interacting.

UCC provides the foundations for today’s IT-enabled business and tomorrow’s devolved workplace, and strips away the constraints that can prevent innovation and business growth.

By combining IP communications with email, visual and corporate collaboration, UCC connects people and information to create a joined-up enterprise regardless of their disparate locations.

Working with a proven partner will enable your organisation to maximise the benefits of taking an integrated approach to communication and collaboration and future-proof your investment.

According to Gartner1,“Weareatthestartofa10-yearcycle of UCC change and evolution. The maturity of these solutions today varies and, as a result, they have different characteristics in the market and in enterprises.”

Computacenter is the ideal partner to ensure your organisation avoids the hazards of UCC transformation and instead unlocks the previously unimagined benefits through new ways of communication and collaboration.

1 Gartner Symposium: Unified Communications and Collaboration Scenario – Is Leveraging HybridSolutionstheKey?,BernElliot,MattCain,October2011

2 LargeEnterpriseSurvey:IPTelephonyandUnifiedCommunications,October2011,Ovum

3 CiscoVisualNetworkingIndex

4 GartnerPressRelease:GartnerRevealsTopPredictionsforITOrganizationsandUsersfor2012andBeyond,December2011

Sources

More information

Visit our UCC Experience CentreHatfield, UKHelping you to make an informed decision - hands-on demonstrations and multi-vendor technology trials.

• Seeintegrated,multi-vendordemosacrossvoice,video,messaging and collaboration

• Plantherightadoptionroad-map

• Trialtherightcommunicationsandcollaborationservicesfor you

To book a visit, please contact your Account Manager.

Computacenter (UK) LtdHatfield AvenueHatfieldHertfordshire AL10 9TWUnited Kingdom

T: +44 (0)1707 631000F: +44 (0)1707 639966

www.computacenter.com

Computacenter is a leading independent provider of IT infrastructure services and solutions. From desktop to datacenter, we help our customers minimise the cost and maximise the value of IT to their businesses. We can advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage elements of our customers’ infrastructures on their behalf.

Computacenter operates in the UK, Germany, France and the Benelux countries, as well as providing transnational services across the globe.

© Computacenter 2012

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Unified Communications & Collaboration: Connecting people and information