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Reputation and Online Communication Visualizing Reputational Power to Promote Collaborative Discussions Karin Hansson, Harko Verhagen, Petter Karlström, Aron Larsson Department of Computer and System Science, Stockholm University

Karin Hansson: Reputation and Online Communication

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In technological development in the area of e-democracy in-group equality is taken for granted. However, inequality in online communication is just as common as in other social contexts. To research the effects of starting from the presupposition of inequality we have developed a groupware for discussions. Based on democratic meeting techniques and social media it takes the form of a strategic game. The score within the game reflect user activity and the reactions to the activity in a dynamic way. The calculation and weighing mechanisms are open to inspection and change by the users. Hierarchical roles reflecting game levels may be attached to rights of what a specific user may change. The prototype presented in this paper will be further evaluated in the next phase of the design research process.

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Page 1: Karin Hansson: Reputation and Online Communication

Reputation and Online CommunicationVisualizing Reputational Power to

Promote Collaborative Discussions

Karin Hansson, Harko Verhagen, Petter Karlström, Aron LarssonDepartment of Computer and System Science, Stockholm University

Page 2: Karin Hansson: Reputation and Online Communication

07/04/2023

Democracy

Ideal• Participants are equal

• Set the agenda together

• Can fully participate

• Same status when decisions are taken

• Enlightened understanding

/ Karin Hansson, Department of Computer and System Science

Page 3: Karin Hansson: Reputation and Online Communication

07/04/2023

Democracy

Ideal• Participants are equal

• Set the agenda together

• Can fully participate

• Same status when decisions are taken

• Enlightened understanding

Real life• Participants are unequal

• The agenda is set by a few

• Can’t participate fully

• Unequal status when decisions are taken

• Different pictures

/ Karin Hansson, Department of Computer and System Science

Page 4: Karin Hansson: Reputation and Online Communication

07/04/2023 / Karin Hansson, Department of Computer and System Science

Page 5: Karin Hansson: Reputation and Online Communication

07/04/2023

Research questions

• How should a system based on diversity be conceived?

• How is it possible to visualize and communicate power structures in the system’s design without emphasizing or simplifying them?

/ Karin Hansson, Department of Computer and System Science

Page 6: Karin Hansson: Reputation and Online Communication

07/04/2023

Democratic meeting techniques

• Traditional meeting techniques: – Agenda, rules for speaking, voting

• Observation of the dialogue– Who is speaking– Who gets recognition

• A way of maintaining a reflexive process

/ Karin Hansson, Department of Computer and System Science

Page 7: Karin Hansson: Reputation and Online Communication

07/04/2023 / Karin Hansson, Department of Computer and System Science

How to formalize informal structures?

Page 8: Karin Hansson: Reputation and Online Communication

07/04/2023 / Karin Hansson, Department of Computer and System Science

Page 9: Karin Hansson: Reputation and Online Communication

07/04/2023 / Karin Hansson, Department of Computer and System Science

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What is new?

Many reaction mechanisms = ubiquitous voting

“Game rules” open to the users

Rules can be changed by the users

Roles and rights can be set dynamically

/ Karin Hansson, Department of Computer and System Science

Page 12: Karin Hansson: Reputation and Online Communication

07/04/2023

What worked?

+Scoring triggered discussion

Focus on reaction fostered behavior IRL

-Navigation

Open rule setting

/ Karin Hansson, Department of Computer and System Science

Page 13: Karin Hansson: Reputation and Online Communication

07/04/2023

Conclusion

A groupware that emphasize inequality

Status = action + reaction

Visualizes presence of structuring factors

Hierarchy to motivate participation

/ Karin Hansson, Department of Computer and System Science

Page 14: Karin Hansson: Reputation and Online Communication

07/04/2023 / Karin Hansson, Department of Computer and System Science

Future development