Help Desk Software UK, IT Help Desk, Help Desk, ITIL Help Desk, ITSM Help Desk

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Citrus Service Desk offers Help Desk Software in UK. For more information about IT Help Desk, visit

Text of Help Desk Software UK, IT Help Desk, Help Desk, ITIL Help Desk, ITSM Help Desk

  • 1. A Fresh approach to Service Management
  • 2. Who is Simplisys? Dedicated business specialising in the development of Service Management Software Citrus Service Desk. Offices in Portishead, England and Skawina, Poland. Available in the Cloud and locally installed. ISO 9001 registered Company Quality procedures in place. ITIL aligned Software design principles taken from ITIL v 3.0 Vision - to be leading player in Service Desk market in UK in 5 years Mission: To drive profitable growth by exceeding customer expectations Creating a global brand multi language support Excellent Support Service
  • 3. Where Are We At Version 1.0 released in January 2012 Version 2.1 in-use today Version 2.2 to be released in January 2014 Version 3.0 to be released in April 2014
  • 4. Customers include
  • 5. Public Sector Customers
  • 6. Technical Hosted Platform includes Load balancing, which leads to high availability 99.9 % e.g. no downtime during routine Maintenance of the platform. Fully aligned with ITIL best practice Feature rich, including concepts of Major Incident , Incident Tracking and VIP Callers, Clients and Locations
  • 7. Commercial All Citrus IPR owned by Simplisys Ltd. Direct sales model in UK, Indirect (Resellers) in other Territories Simplisys Ltd an ISO 9001 accredited company. Full Technical support offered to Resellers.
  • 8. Interactive Dashboards
  • 9. State of the Art User Interface Incident Search Screen
  • 10. List View
  • 11. Incident Detail