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BUDGETsuccessfully implements
SMART Service DeskIT Service Management Solution
The Art o
f Innovatio
n for S
ervice Au
tom
ation
Budget Rent-A-Car implements Smart Service Desk ITSM for Continual Service Improvement
Budget Saudi Arabia currently has more than 101 rental offices with a fleet of more than 24,000 cars, 1200 employees, 14 Full Service Workshops & 70 Mobile Work-shops.
Head Office is in Jeddah, the Regional Offices or in Riyadh & Dammam and branch offices in Jubail, Qassim, Buraidah, Yanbu, Makkah, Madinah, Abha, Taif, Rabigh & Tabuk , Jazan, Najran, Muhayal Assir, Al Baha, Hail, Al Kharj,and Qunfudah.
Budget Saudi Arabia is Quality & Customer Service Oriented organization with ISO Certified.
About: Budget
Why SMART Service Desk
Return on Investment - ROI in just 2 months or less by reduced staffing levels
Modern Digital, Multi-channel & Mobile Ready
Easy to implement in just 1 week
Empowers IT for Digital Transformation using ITIL Best Practices
Multiple Service Desks from same investment, allows multiple departments to create a service
Management hub for digital IT service innovation.
Give your employees & customers the best support, in IT, FM or HR.
IT Managers & CIOs can gain better control over incident, problem, change, release, service
Request, service catalog and service level management.
Knowledge management
Configuration management
Dashboards, Reporting & Analytics
100% ITIL-based Best Practices
Benefits with implementation of SMART Service Desk
Implementation of your Smart Service Desk out of box ITIL processes for ITSM & CMBD is the most crucial phase of your investment as it lays the foundation for all other processes that will be built in the platform and will impact your support needs for years to come.
Smart Service Desk is much more than a world class digital IT Management System as it is also has a solid development platform upon which you can build your organization’s other processes and line of business applications. Out of box platform features such as workflow approvals, email notifications, and extensive integration points mean your resources will spend more time building the business applications.
““SMART Service Desk provides a userfriendly software tool, that allows our IT teams to work together towards a common goal," said Mr. Rana, IT Man-ager, Budget Rent A Car Saudi Arabia, United International Transportation Company. "Our previous HelpDesk solution required too much time and effort to resovle multiple incidents & service requests from our customers. After work-ing with many ITSM tools over the years we knew we had to upgrade to one with a better user experience.”
Said Mr. Rana
SMART Service Desk is an Enterprise level ITSM Solution developed using industry lead-ing best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has key customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educa-tional Institutions and is currently being used by more than 1 Million Users worldwide.
We offer SaaS solutions on Cloud and On-premise solutions that let you seamlessly manage services, customers and quality improvement programs. Available through any Web browser or mobile phones, our solutions are designed to help you shorten deployment times, reduce risks and lower costs, including support and maintenance expenses.
SMART Service Desk is Headquartered in Dallas, Texas with offices in Canada, Brazil, United Kingdom, South Africa, India and Part-ner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.
Innovation through Simplicity...an Enterprise Service Desk
SMART Service Desk11652 Harry Hines Blvd.Dallas, TX 75229
972-750-0300
www.smartservicedesk.com
Incident ManagementProblem ManagementRequest FulfillmentChange ManagementEvent Management
Knowledge ManagementService Level Management
Service Catalog ManagementService Portfolio Management
IT Service Continuity ManagementSystem Asset &
Configuration Management
IT Service Management
Governance, Risk andCompliance
System Asset &Configuration Management
Customer RelationshipManagement
“Enterprise Service Desk for the price of
Help Desk”
