nynox.com

Nynox Help DeskAffordable Help Desk Solution

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Nynox Help DeskNynox Help Desk

• Nynox Help Desk is an Affordable Help Desk

solution developed in Enterprise Java based

Web solutions.

• Nynox Help Desk enables • improving end user productivity.

• improving the satisfaction of your IT personnel as system

is easy to use and efficient.

• reduction in support costs through improved IT personnel

productivity.

• providing better customer service resulting in improved

customer satisfaction.

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About Nynox Help DeskAbout Nynox Help Desk

• Nynox is a 100% web based solution compatible with

all popular browsers • Internet Explorer 6 and above,

• Mozilla Firefox 1.0 and above and

• other standard browsers.

• Nynox works with all popular databases• Oracle

• Microsoft SQL

• mySQL

• Postgres

• any other ANSI-92 compliant RDBMS

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About Nynox Help DeskAbout Nynox Help Desk

• Based on Java platform, it can be hosted on• Windows

• Unix

• Linux

• VMWare based virtual environments

• For its email integration, it supports• POP3

• SMTP

• MS Exchange

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About Nynox Help DeskAbout Nynox Help Desk

• Based on JEE lightweight application model, it runs

on• Apache Tomcat 5.0 and above

• JBoss

• Sun Application Server

• Glassfish

• IBM WebSphere

• BEA(Oracle) WebLogic

• and other J2EE/JEE Reference Container Servers

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Nynox Architecture - DeploymentNynox Architecture - Deployment

Database Server

JEE ServerNynox is Deployed

Users

Corporate Networkor Internet

Mail Server

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Nynox WorkflowNynox WorkflowFrom simple Workflow to Complex Workflow support

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Nynox Functional ArchitectureNynox Functional Architecture

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Java Enterprise Engine (JEE)

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Nynox Help Desk

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Why Nynox?Why Nynox?

• Affordable solution to alternative high end solutions.

• 100% web based and easy to use.

• Workflow and email tightly integrated to effectively

support the users, support personnel and managers.

• Flexible email customisation.

• Highly Configurable through just clicking the options

by the application administrator.

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Why Nynox?Why Nynox?

• Based on sound Software Engineering principles

providing the high quality solution to our customers.

• Can be set up quickly and easily. Also provides SAAS

model.

• Increase productivity of the support teams and

improve IT organisations’ customer service.

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Why Affordable?Why Affordable?Running Nynox at your site Annual subscription fee

1 Support Person

+$100 for additional support person $100

2 Support Persons

+$100 for additional support person $200

5 Support Persons

+$90 for additional support person $450

10 Support Persons

+$70 for additional support person $800

20 Support Persons

+$60 for additional support person $1400

50 Support Persons

+$50 for additional support person $3000

100 Support Persons

+$40 for additional support person $5000

Hosting on Nynox (SAAS) Annual subscription fee

1 Support Person

+$100 for additional support person $300

2 Support Persons

+$100 for additional support person $400

5 Support Persons

+$90 for additional support person $650

10 Support Persons

+$70 for additional support person $1100

20 Support Persons

+$60 for additional support person $1800

50 Support Persons

+$50 for additional support person $3600

100 Support Persons

+$40 for additional support person $5800

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Why Affordable?Why Affordable?

• Nynox is priced competitively so that even small to

medium size organisations can afford it.

• Can offer as Software As A Service (SAAS) so that

organisation does not require any infrastructure

except Internet access.

Unlimited number of end users - Free

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Nynox clean user interface Nynox clean user interface

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Nynox clean user interfaceNynox clean user interface

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Nynox clean user interfaceNynox clean user interface

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More InformationMore Information

• Features including Features Flash tour.

• Online Demo – You can see the actual application.

• Documentation.

• Community forums, Blogs, Wiki, Mailing List

www.nynox.com

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ThankYou