WHAT IS CONFLICT

RESOLUTION?

WHAT IS CONFLICT RESOLUTION?

Conflict Resolution refers to two or more people finding a peaceful solution to a disagreement.

What are Conflict Resolution Skills?

They are the skills that enable us to bypass personal differences and to open up to possibilities of resolving disagreements or arguments. The skills of Conflict Resolution draw us closer to other people and help us to grow, as we jointly search for fair solutions and balanced needs in the midst of potentially challenging experiences. We are going to look at 4 Conflict Resolution Skills now.

1.  WIN/WIN APPROACH    The win/win approach is about changing the conflict from an attacking or

defensive view to co-operating to find mutual win in the conflict for each person involved.

This requires both people involved to be flexible and understanding of what the other person needs within the conflict.

2.  CREATIVE RESPONSE APPROACH   The Creative response to conflict is about turning problems into possibilities. It

is about consciously choosing to see what can be done to resolve the conflict, rather than staying with how terrible it all is. It is affirming that you will choose to get the best from the situation.

This does involve at times thinking outside the box to best resolve the problem as the best answer is not always the most obvious.

3.  EMPATHY APPROACH     Empathy is about connection and openness between people. When it is absent, people

are less likely to consider your needs and feelings. The best way to build empathy is to help the other person feel that they are understood. That means being an active listener.

This strategy helps to resolve the conflict by connecting those involved through feelings of understanding. It is powerful and can dramatically change the intense nature of some conflicts.

4. APPROPRIATE ASSERTIVENESS APPROACH  

The essence of Appropriate Assertiveness is being able to state your case or how you feel without arousing a defensive or attacking reaction from the other person. The point of this approach is to say the situation is for you and not telling them what they should or shouldn't do.

For example: "The way I see it...", When you want to state your point of view helpfully, the "I" statement can be useful in

communicating clearly your point of view.