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Types of Types of communicationcommunicationIn organizationIn organization

Presented by:Dr. Akhlas AhmedPreston University

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Organizational Communication Organizational Communication

Organizational communication – the compounded interpersonal communication process across an organization

Communication flows in an organization are:VerticalHorizontal

Grapevine (multidirectional)

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Vertical and Horizontal Vertical and Horizontal Communication Communication

Vertical CommunicationThe flow of information

both up and down the chain of command

Formal communicationRecognized as officialStatus and power are not

equal among participants in vertical communication

Horizontal Communication

• The flow of information between colleagues and peers

• Informal communication

• Does not follow the chain of command

• Not recognized as official

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Grapevine Communication Grapevine Communication

Grapevine – the informal vehicle through which messages flow throughout the organization

“When the grapevine allows employees to know about a management decision almost before it is made, management must be doing something right.”

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Communication Networks Communication Networks

Communication networks – sets of employees who have stable contact through which information is generated and transmitted

Two major types of communication networks: 1. within organizations 2. within departments and small groups

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Message Transmission Channels Message Transmission Channels

Oral Communication

Written Communication

Nonverbal Communication

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Oral Communication Media Oral Communication Media

Face-to-Face Telephone

Meetings Presentations

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Written Communication Written Communication (1 of 2)(1 of 2)

With increased use of e-mail, managers substitute face-to-face communication with e-mail

Communication Objective GuidelinesMemosLettersReportsBulletin board noticesPostersComputers/e-mailFax

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Written Communication Written Communication (2 of 2)(2 of 2)

Writing skills Grammar – rules for use of the eight parts

of speech To simplify grammar, we use subjects,

predicates, modifiers, and connectives

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Nonverbal Communication Nonverbal Communication

FacialExpressions

VocalQualities

Gestures Posture

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