Communication in organization

• Group Members

• Muhammad Ibrahim Gabol

• Mustafa Raza Sheikh

Meaning of communication

• Communication involves both the giving out of message from one person and the receiving and understanding of those message by an other . If a message given out by one person but that message not received or not understand by another , then communication has not taken place

The important of communication in an organization

• Communication as the people linked together in an organization to achieve a common purpose .

• Group activity is impossible with out communication. Because change cannot be effected .

The purpose of communication in organization

• The purpose of communication in organization is to effect change to influence action towards the welfare of the organization

• Example:- require information price of the product e.t.c

Responsibility for communication in an organization

• Organizational leaders have a major responsibility to set the right tone effective communication have responsibility • Superior must communicate with sub-

ordinate and the sub-ordinate must communicate the superior

Communication process

Sender ReceiverMedium

Feed Back

Communication process

• The transmitter/sender who sends the message. • The medium of communication. It is the method of

communication, e.g. notice board, letter, etc...• The receiver who receives the message. • Feedback means that the receiver has received the

message and responds to it. This confirms that the message has been understood an

Steps of Communication 

• 1st) Identify your Purpose; • 2nd) Analyze Your Audience. • 3rd) Choose Your Idea. • 4th) Collect data to support your Idea• 5th) Organize your Message.

communication

Written Communication Oral Communication

Non verbal Communication Electronic Communication

Written communicate

• Written communicate has the advantage of providing records and e.t.c

• we can carefully prepare the message and direct it to a large audience through mass mailing

• Disadvantage :- • The written message may create mountain of paper

may be poorly expressed by ineffective writers and may provide no immediate feed back

• It may take long time to understand

Oral Communication 

• We can communicate orally by talking face to face • The meeting are held by the organization the

communicate each other by orally • Face to face meeting gets immediate feedback by

the members and clarify the points

Non Verbal communicate

• Expressed by the body gestures and also the signs

Electronic Communicate

• We can communicate also communicate each other by electronic by e-mail by message by calling on the mobile phone by media

• Media by getting the information

Formal Communication 

• Formal Communication Communication through officially designated of message flow between organization positions Official information exchange Usually found in organizational charts, policy manuals.

• Informal Communication • A casual form of information sharing typically used

in personal conversations with friends or family members

Barriers and break down in communication

• The often problem is done in communicate is unclear message is sent and the receiver does not understand the message

Types of barriers and break down in communication

• 1st ) lack of planning to communicatePeople who start talking and writing without planning

and stating the purpose of the message • 2nd ) Unclearified assumptions

• No communication takes place where the unclear message has been sent.

• People who does not understand the message and or they do not

3rd) poorly expressed message

• No matter how clear the idea in the mind of the sender of communication , it may still be marked by poorly chosen words , awkward sentence structure , and failure to clarify the implication of the message . This lack of clarity and precision, which can be costly, can be avoided through greater care in encoding the message

4th) Distrust threat and fear

• Distrust can be result of inconsistent behavior by the superior , or it can be due to past experience in which the subordinate was punished for honestly reporting unfavorable but the true information to

the boss in the light of threat weather real or imagined people tighten up become defensive and

distort information .

Impersonal communication

• Effective communication is more then simply transmitting information to the employees . It requires face to face communication in an environment of openness and trust.

• Example a president friendly with his employees during coffee

Communication Networks

• During the past 20 years considerable research has been done on communication networks in small groups . A network is a structure situation in which people transmit information in specific pattern

Wheel or star network

• Each of the four communicates with the person at the centre. This may be similar situation to an organizational setting in which subordinates communicates with their superior

• centralization

Chain network

• The two member at the end points of the network can only communicate with the person between them and the central person . Two person in the middle relay information to the top

• centralization

Circle network

• In the circle network communication each person is able to communicate with two others and could some decentralization

All Channel Network

• The all channel network decentralization.People are able to communicate freely and thus may

use their creativity to develop alternative solution to the problem the free flow of communication can also be satisfied as individual can contribute to the solution of the problem

Guidelines for improving communication

• 1st) clarify ideas before attempting to communicate• 2nd) Examine the purpose of communication • 3rd)understand the physical and human

environment when communicating • 4th) In planning communication, consult with others

to obtain their support as well as fact • 5th) consider the content the overtones of the

message

Cont…

• 6th) when ever possible communicate something that helps or is valued by the receiver

• 7th) communication to effective • 8th) communicate message that are of short run and

long run importance • 9th) action must be congruent with communication• 10) be a good listener (concentration,

understanding etc )