FORMAL COMMUNICATION IN AN ORGANIZATION

BY

DEERAJ CHAUBEY,

MOHIT ,

MRIGANKSHI AGARWAL,

VENKATA SWAROOP,

COMMUNICATION Communication is transfer of information from one

person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver – G.G. Brown.

Communication is the intercourse by words, letters or messages- Fred G. Meyer.

TYPES OF COMMUNICATION

Formal communication it deals with the sharing of official information with others who need it.

Informal communication it is sharing of information with friends, peers which has no skeleton like formal communication.

FORMAL COMMUNICATION INFORMAL COMMUNICATION

FORMAL COMMUNICATION Downward

communication: instructions, directions,

orders feedback

Upward communication: data required to complete

projects status reports suggestions for

improvement, new ideas Horizontal communication:

coordination of cooperation

FORMAL COMMUNICATION

President

VicePresident

VicePresident

Manager Manager Manager Manager

Efforts at coordination

Info

rmat

ion

Instru

ction

s and

directives

TYPES OF FORMAL COMMUNICATION

FORMAL COMMUNICATION

WRITTEN

LETTERS,E-MAILSBLOG ENTRIES,

NOTICE BOARDS

BULLITENS,MEMOS,

HAND OUTS

VERBAL

PRESENTATIONS,SPEECHS,

CONFERENCES.

E-M@IL - ELECTRONIC MAILS.

E-mail is 21st century billboard.

Real Time message conveyed.

Faster than means of communication

Entered into “personal” & “professional” life.

E-MAIL IN BUSINESS

‘E-revolution’ in business communication.

Accepted by the business community as the first broad electronic communication medium.

E-Mail occupies major portion of the internal communication and then news letters and notice boards takes place.

WHY EMAIL AS FORMAL COMMUNICATION

Business on the move. Exchange information

between two or more people with no set-up costs.

Inexpensive than physical meetings or phone calls.

Helps in multitasking. Work on the same schedule. Spend the same amount of

time in the meeting or call. Participant may control their

schedule independently.

Logistics Synchronization

EMAIL- BOON OR BANE

E

•Error Prone.

M

•Misinterpretation.

A

•Authentication

I

•Inconsistency

L

•Liability

SUMMARY Efficient way of

communication. Faster means of carrying

information & ideas. Still not perfect. Can become best

communicating channel.