FORMAL COMMUNICATION IN AN ORGANISATION

BY

UDAYKIRAN

*COMMUNICATION

*Communication is the transfer of information from one person to another, Whether or not it elicits confidence. But

the information transferred must be understandable to the receiver – G.G.

Brown.

*Communication is the intercourse by words, letters or messages -- Fred G.

Meyer.

Formal communication deals with the sharing of official information with others who need it by using appropriate channel.

TYPES OF COMMUNICATION

Informal communication is sharing of information with friends, peers which has no proper channel like formal communication.

FORMAL COMMUNICATION

INFORMAL COMMUNICATION

Formal communication

o Downward communication: This communication flows from high authority to

the lower authority. Ex: Instructions, directions, orders

o Upward communication: In this information flows from lower authority

to the higher authority. Ex: Suggestions for improvement, new ideas

Formal communication

o Horizontal communication: In this Information flows from equal level of

authorities. Ex: Coordination of cooperation

o Crosswise communication: The communication between the employees

of two different departments working at different levels.

FORMAL COMMUNICATION

Director

General Manager

Sectional Manager

Super visions

Staff & Workers

FORMAL COMMUNICATION

President

VicePresident

VicePresident

Manager Manager Manager Manager

Horizontal communication

Upw

ard

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icat

ion

Dow

nward com

munication

TYPES OF FORMAL COMMUNICATION

Oral communicatio

n

Written communicatio

nVisual Aid’s

Ex: Telephone, Voice mail etc.,

Ex: Letters, Reports etc.,

Ex: Using charts, Tables, Maps etc.,