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Communication
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BUSINESS
COMMUNICATION
ETIQUETTES
CONTENTSBusiness
meetings etiquettes
Telephone etiquettes
Business cards etiquettes
Making client wait
MEETINGS
ETIQUETTES
BUSINESS
DO’S
• Reach the venue before the stipulated time.
• Time for a meeting is late morning or early afternoon
• Dress appropriately• Converse with your
business partners • send a detailed
agenda in advance• Follow up a
meeting
DON'TS
over legalistic during negotiations
Do not overtly disagree.
Don’t loose your
temper
BUSINESS PHONE ETIQUETTES
• OFFICE PHONES
Answer the phone in 3 rings or less
Never answer with just “Hello.”
Ask permission to place someone on hold.
Limit hold time to 30-40 seconds. If longer, call back.
• VOICE MAILYour voicemail greeting
should be short and informative
Check voice mail at least two times per day
Leave full messageDo not use voice mail for
bad news, confidential information, or complicated directions
Do not leave “angry” messages
• CELLULAR PHONE
Be polite and soft spokenTurn OFF cell phones
during ALL meetings. Cell phone calls should be
brief. Company cell phones
should only be used for company business.
Remove yourself from the presence of others when making a cell phone call
BUSINESS CARD ETIQUETTE
• present your business card with the writing facing the person
• introduce yourself first and shake the other person's hand
• place your business card in front of every chair.
• minimum, your name, companies name and/or the services that you provide, and all of your contact information should be there in the card.
• Keep your cards simple, attractive and easy to read.
• It must be of good quality paper and print
• Always read the business card you received-what you give is what you get.
MAKING CLIENTS WAIT
Apologies in person Offer refreshments
and reading material. Don't keep him
waiting longer than 15 or 20 minutes
Call to express regret for wasting his time
THANK YOU
REFERENCES:
Article by David GassArticle By International Society For Etiquettes
www.businessetiquttes.com