1 Name : Monika Singh Batch : BCA-3rd Year Roll no. : 3115BCA011

2Contents

What is Etiquette ?

Impact of Etiquettes in Today’s Life

Difference Between Etiquettes and Mannerism

What is Business Etiquettes ?

Importance of Business Etiquettes

Effects of Business Etiquettes

Men and Women Working Together

Different Types Of Business Etiquettes

Conclusion

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Etiquette is a code of behaviour that delineates expectations for social behaviour according to contemporary conventional norms within a society, social class, or group.

Some of the common etiquettes are -

What is Etiquette?

Social Etiquette Corporate Etiquette Interview Etiquette Business Etiquette

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Etiquette provides personal security. Knowing how to behave appropriately in a given situation makes you more comfortable.

It protects the feelings of others. Proper etiquette requires that you make others comfortable and protect their feelings. You do not point out their errors or draw attention to their mistakes.

It makes communication clearer. Etiquette enhances communication by breaking down barriers, not erecting them.

It will enhance your status at work. In any working situation, you are perceived as more capable, more professional, and more intelligent if you are familiar with the proper code of conduct for the workplace. 

It makes good first impressions. The first five to seven seconds after you meet someone are crucial. Your first impression lingers in the other person's mind long after you are gone.  If you use proper etiquette, that first impression will be a positive one.

Impact Of Etiquettes In Today’s Life

5Difference Between General Etiquettes and Mannerism

General Etiquettes Mannerism• Etiquette is a code of polite conduct

based on social acceptance and efficiency

Manners are polite behaviours that reflect an attitude of consideration, kindness and respect for others.

• When you know the rules of etiquette for any given situation, it increases your comfort, confidence and competence, and by extension, the ease and comfort of people around you.

As mannerism doesn’t includes any rules and regulations, you may not have been taught how to make proper introductions, but a kind person knows better than to belittle or embarrass another person in public or private.

• In order to learn etiquette, people must take specific lessons, as opposed to learning by example or through gentle correction.

People are typically taught manners from a very young age, so that they grow up accustomed to the basic rules of conduct about appropriate behaviour in social situations.

6 Business Etiquettes

Business etiquette is an expected behaviours and expectations for individual actions within society, group, or class.

Within a place of business, it involves treating co-workers and employer with respect and courtesy in a way that creates a pleasant work environment for everyone.

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Builds Strong Relationships

Promotes Positive Atmosphere

Reflects Confidence

Prevents Misunderstandings

Importance of Business Etiquettes

8Men and Women Working

Together When accompanying a woman, a man should walk on

the outside, closer to the curb. When ascending as escalator with a woman, a man

should allow the women to precede him. When descending an escalator with a woman, a man

should go first. When going through a revolving door, the man should

precede the woman. At a business luncheon with a woman, a man should

offer to seat her by holding her chair. If a woman excuses herself from a business meal, the

man who seated closest to her should acknowledge her departure/return by standing.

If you are meeting someone in your office, stand, walk around your desk and initiate a handshake.

Either a man or a woman may initiate a handshake.

9 Types of Business Etiquettes

Telephonic Etiquettes

Dinning Etiquettes

Office Etiquettes

Meeting Etiquettes

Netiquettes

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Identify yourself when making a call Address the caller by his name in a courteous manner Keep conversation brief Never be impatient Listen carefully Do not interrupt Do not eat or chew something while speaking on phone If you wish to put the caller on hold, request his permission to do so Close your conversation with an appropriate salutation Let the caller hang up first In case of missed calls, return the call within a reasonable period of time If someone calls you by mistake, inform the caller politely that he reached a wrong

number

Telephonic EtiquettesTelephonic Etiquette refers to the principles of behaviour that one should use while having a business telephonic calls. Some of the rules which should be followed while chatting with colleagues on telephone are :

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Listen his problem or complaint carefully Do not interrupt him, let him finish the whole thing first Do not say, “you are wrong” Empathize with him You should be good in your area of work and investigate about his

complaint or problem and solve it Tell him the process of solving the problem Do not mislead Call him back when you have the solution, this feedback is important

Managing Angry Callers :

Telephonic Etiquettes

12Dining Etiquettes

Be on time Wait to sit until host/hostess indicated the seating arrangement Stand on the right side of your chair and enter from your left Put your napkin in your lap Decide on your menu selections quickly Never order the most expensive item Wait for all people to be served before beginning Know which silverware to use with which food Wait until everyone has been served before you begin to eat Salt/Pepper pass together Generally pass food to the right

Dining Etiquette refers to the principles of behaviour that one should use while having a business meal with colleagues. Some of the rules which should be followed while dining with colleagues are :

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Show a healthy respect for colleagues experience and expertise Leave your personal life at the front door Inquire about the proper way to respond to co-workers,

supervisors, clients ( Business letter head, phone call etc.) Be timely. Arrive to work and meetings on time. Complete work

assignments on time. Make your supervisor look good. Promotion and opportunities will

arise when you help to reach the organization's goals. Never go over the head supervisors, without telling him/her first. Appear as professional as possible. Being well groomed and clean

is essential. Dress for your next job/promotion. Adopt a can-do attitude. Those who accept challenges and display

creativity are valuable. Be flexible. By remaining flexible and implementing change you

gain a reputation as a cooperative employee.

Office EtiquettesOffice etiquette is a code that governs the expectations of social behaviour in a workplace Some of the rules which should be utilized by office employees to show proper etiquette are :

14Meeting Etiquettes

Meeting Etiquette refers to the principles of behaviour that one should use while having a business meeting. Some of the rules which should be followed while attending a business meeting are :

HANDSHAKE

Develop a comfortable handshake and keep it consistent.

Handshakes are vital in social situations. Handshakes should not be too hard or too soft. Make a solid connection of the web skin between the

thumb and forefinger. The host or person with the most authority usually

initiates the handshake.

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Eye contact increases trust. It shows confidence and good interpersonal skills. Eye contact shows respect for the person and

business situation INTRODUCTION

Meeting Etiquettes EYE CONTACT

Proper introductions help to establish rapport. Authority defines whose name is said first. Say the name of the most important

person first and then the name of the person being introduced. Introduce people in the following order: Younger to older, non-official to official,

junior executive to senior executive, colleague to customer. Keep the introduction basic. Remember names for future reference. Provide some information about the people you are introducing to clarify your

relationship with that person.

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Netiquette is the correct or acceptable way of using the internet.

Main netiquettes that should be followed in an organisation are :

Netiquettes

Email Etiquette

Chatting Etiquette

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Be concise and to the point Use proper spelling, grammar & punctuation Make it personal. Avoid using Bcc and Cc unnecessarily Use templates for frequently used responses Answer swiftly Use a meaningful subject Read the email before you send it Keep attachments to a Minimum and mention your

attachment in the content Take care with abbreviations and emotions Take care with rich text and HTML messages Use active voice instead of passive voice

E-mail EtiquettesEmail Etiquette refers to the principles of behaviour that one should use when writing or answering email messages. Some of the rules which should be followed while writing a good business emails are :

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Create an identity Availability status feature Think before you hit enter Be polite Addressing Font, Text, Colour and Animation Language and tone Listen and pay attention Don't rush it

Chatting EtiquettesChatting Etiquette refers to the principles of behaviour that one should use while having an online chatting with colleagues, clients or boss. Some of the rules which should be followed while chatting online are :

19 A good business etiquette allows a business to put

its best foot forward and can protect business owners and employees from internal and external conflicts by setting a high standard for behaviour by all.

Business etiquette is a set of standards for behaviour in which individuals treat everyone respectfully and display good manners in all interactions.

Good business etiquette is the recipe for advancing your career.

Those who exemplify good business etiquette are proving that they respect their position, job, co-workers and take their performance seriously.

Conclusion

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QUESTIONs

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