Business EtiquetteBusiness Etiquette

Difference Between School and BusinessDifference Between School and Business

SchoolSchool

• IndividualIndividual• TestsTests• QuantifiedQuantified• CustomerCustomer• ObjectiveObjective• WrittenWritten• SeniorSenior

BusinessBusiness

• TeamworkTeamwork• RelationshipsRelationships• SubjectiveSubjective• EmployeeEmployee• JudgmentsJudgments• VerbalVerbal• TraineeTrainee

Most Important SkillMost Important Skill

How to read peopleHow to read people..

• Become a people watcherBecome a people watcher

• Be a good listenerBe a good listener

• Predict what you think they’re Predict what you think they’re going to dogoing to do

Most Important SkillMost Important Skill

Create Positive RelationshipsCreate Positive Relationships

• Find out what people want and help them get itFind out what people want and help them get it

• Be alert to people’s interests and hobbiesBe alert to people’s interests and hobbies

Most Important SkillMost Important Skill

Use Positive Relationships to Achieve Use Positive Relationships to Achieve Your GoalsYour Goals

• Once you establish a relationship Once you establish a relationship never abuse them. Thank them!never abuse them. Thank them!

• Be aware of another’s position, what Be aware of another’s position, what they can and can not do, relationships they can and can not do, relationships with others, and ethics of the with others, and ethics of the situationsituation

Develop Good Work HabitsDevelop Good Work Habits

• Competition: Be the Competition: Be the bestbest

• Honesty & Integrity: Honesty & Integrity: Reputation is Reputation is important. Don’t steal important. Don’t steal time. Demonstrate time. Demonstrate integrity. Keep integrity. Keep confidencesconfidences

• Work Hours: Adjust Work Hours: Adjust your hours around your hours around others. Watch others. Watch attendance and attendance and absencesabsences

• Deadlines are very Deadlines are very important. Make all important. Make all meetings and meetings and appointmentsappointments

Develop Good Work HabitsDevelop Good Work Habits

• Neatness: Many Neatness: Many advantages of looking advantages of looking neatneat

• Workloads: Develop Workloads: Develop an eager and willing an eager and willing attitude. Don’t be a attitude. Don’t be a complainer. Offer complainer. Offer your assistance to your assistance to othersothers

• Volunteer for projects. Volunteer for projects. Guard against over-Guard against over-promisingpromising

• Breaks and Lunches.Breaks and Lunches.

• Be aware of customs Be aware of customs and reputationand reputation

Develop Good Work Habits

• Perception is Reality: What does your boss and Perception is Reality: What does your boss and others think of you?others think of you?

• Getting your money’s worth: That’s what the Getting your money’s worth: That’s what the company wantscompany wants

New Skills are Important

• Organization: Calendars, Organization: Calendars, files, and listsfiles, and lists

• Calendar: Don’t over book, Calendar: Don’t over book, give yourself travel timegive yourself travel time

• Filing System: Dept. filing Filing System: Dept. filing system and develop a tickle system and develop a tickle filefile

New Skills are ImportantNew Skills are Important

• Boss Communication List: Boss Communication List: Tasks and achievementsTasks and achievements

• Criticism: Accepting: How to Criticism: Accepting: How to accept it, admit it, thank accept it, admit it, thank them, and demonstrate them, and demonstrate changechange

New Skills are ImportantNew Skills are Important

• Criticism: GivingCriticism: Giving

• Have a plan, make it Have a plan, make it positive, and adjust your positive, and adjust your criticismcriticism

• Give ComplimentsGive Compliments

• Acknowledge Others: Learn Acknowledge Others: Learn names & be friendlynames & be friendly

Learn the Desirable TraitsLearn the Desirable Traits

• Positive Attitude: Develop a Positive Attitude: Develop a positive attitude and create a positive attitude and create a positive imagepositive image

• General Knowledge: Stay General Knowledge: Stay current in your fieldcurrent in your field

• Control your AngerControl your Anger

Learn the Desirable Traits

• Patience

• Conforming: Adjust to image & value of company

• Humor: Using or developing a sense of humor helps you enjoy business and encourages others to like you

Your Boss

• Learn & accept the importance of your boss

• Your boss’s success depends on you!

• Learn what your boss expects from you: habits, skills, traits

Your Boss

• No surprises!

• Communicate!

• Demonstrate loyalty

• Keep confidences

• Remember your boss is human

• Use your boss as a mentor

Your Boss

If you disagree with your boss:• Seek experienced outside

advice.

• Discuss privately with boss.

• Remember your boss makes the final decision.

Your Boss’s Managing Style

• Identify your Boss’s style

• Identify your Boss’s Preference

• Identify your management style

Your Boss’s Managing Style

Managing Styles are:

• Fear/Intimidation

• Logic/Reasoning

• Emotion/Instinct

• Expertise/technical knowledge

Organizational Charts

• Organizational Charts

• Expectations within groups: senior managers, secretaries, middle managers, colleagues, technical personnel

• Personal Relationship Charts

• Predict promotions

Take Advantage of High Visibility Situations

• Attend Business Lunches• Practice Public Speaking• Social and Business Events: Practice the 5 rules

1) Always attend2) Maintain professional image3) Use good manners4) Limited alcohol5) Mingle

• Make contacts to start develop positive relationships and present a professional business image

Teamwork

• You will be part of multi-level teams

• There is team dependency. Don’t overlook deadlines

• Some members over control their territories

• Learn your role in decision making

Use Effective Communication Skills

• Verbal

• Influence others

• Telephone

• Written

• Say it before you write it

• Short, Sweet & to the Point

• Company Format

Use Effective Communication Skills

• Use the Least Formal Rule

• The Cool Down Rule

• Computer use: watch the e-mail and internet

Making Mistakes Positive

• Establish Preventive Procedures

• Analyze Mistakes

• Admit it & Recommend Solutions

• Maximize Effort

• Change Preventive Procedures

• Communicate to Management

The Ideal Business Image

Components of Business Image

• Wardrobe• Accessories• Grooming• Imagining Success

Selecting Your Professional Image

• Know the dress rules• Know what is

appropriate• What is the company

“uniform”?

Fundamental Techniques in Handling People

• Don't criticize, condemn or complain• Give honest and sincere appreciation• Arouse in the other person an eager want

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

• Begin with praise and honest appreciation• Call attention to people's mistakes indirectly• Talk about your own mistakes before criticizing the other

person• Ask questions instead of giving direct orders• Let the other person save face• Praise the slightest improvement and praise every

improvement. Be "hearty in your approbation and lavish in your praise."

• Give the other person a fine reputation to live up to• Use encouragement. Make the fault seem easy to correct• Make the other person happy about doing the thing you

suggest

All the Best All the Best