MOTIVATIONAL LETTER KNOWLEDGE / SKILLS / COMPETENCIES

I am confident, efficient, trustworthy and naturally a friendly yet very professional person; I know how to handle different people and take pride in my work. I am also a good team player with unique skills and have no problem with taking and executing instructions. I am a woman who is more concerned with co-operation, collaboration and partnering than conflict and power.

SKILLS

Handling of QueriesThis comes as second nature due to my client service experience.

Understanding RelationshipsI have learnt to nurture relationships and create new ones. I listen to other people and understand their point of view to continuously improve relationships and I also empathize with other people and their needs.

Delivering EffectivenessI listen to my client’s needs to ensure I meet them, through listening I also look for opportunities to continuously improve our processes. I have the capacity to shut down and give undivided attention to others; moreover I have the knowledge and maturity to listen beyond words for signals such as body language and expression.

COMPETENCIES

Performance BiasI am a perfectionist and a hard worker and always do my utmost best to ensure outstanding performance at all times.

Business awarenessThrough handling queries and spending some time helping different departments, I have acquired a sound knowledge of business practices.

Decision MakingWith all my experience gained over the years, I have learnt to make informed and effective decisions.

Signature: MS. S. Tchogna-Njamen

CURRICULUM VITAE

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Stephina Tchogna-Njamen

First Name: Stephina, Matseko e-mail address: stephina.tchogna@gmail.com

Surname: Tchogna-NjamenNee - Joshua

Job Title: Underwriter, Customer Service Agent, Insurance Admin Clerk, Claims Support

ID Number: 7104030049087 Languages: English / Afrikaans / Setswana

Gender: Female Commence Duties: Available immediate

Nationality: South African Mobile Number: 074 574 0169

Current City: Johannesburg CBD Emergency Number: 076 663 0384 Liz sister

SECTION 2 – ACADEMIC QUALIFICATIONS

RIVERLEA SENIOR SECONDARY SCHOOL.EnglishAfrikaans GeograsphyBiologyMathematicsComputers/Typing

EDUCONTyping[Completed-1993]

THE PROFESSION APPROACHCommunication skills on a business level[Completed 1996]

DATA FUSIONData voice operatorData communication and Telecentre Equipment[Completed-1997]

MUTUAL & FEDERAL TRAINING CENTREProbing skills, Assertiveness, Listening and Telephone Techniques[Completed-1999]

THE INSURANCE INSTITUTE OF SOUTH AFRICAC O P[Completed-2002]

FUTURISTIC TRAINING & DEVELOPMENTHigh Performance Customer Care[Completed-2004]

UNISAFAIS 1 [Completed-2005]DAMLIN FAIS 2 And FAIS 3 [Completed-2006] 63 Credits NQF 4 And Regulatory Examination RE1 for Representatives in 2013

SECTION 3 – EMPLOYMENT HISTORY

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Company:First Direct

Nature of Business: Banking

Job Title:Call Centre Agent

Year: June 1995 – October 1997Duties & Responsibilities:

Liaising with clients. Handling client queries Opening of new accounts. Advising and informing clients on new products General Administration.

Reference:

Manager Mrs. Marilyn Rundgren / Supervisor Mr. Brendan Decker011-786-9553074 637 1986

Company:Mutual & Federal

Nature of Business: Insurance

Job Title:Call Centre Agent/Client Service

Year: November1997 – June 2002Duties & Responsibilities:

Debtors control. Collection of outstanding premiums. Using MS Excel, Word and Outlook General Client service. Office administration

Reference:Manager Mr Sedick Issacs / Supervisor Mr Brendan Decker 074 637 1986

NOTE: Reason for supervisor being same as above , is because we left for same Co.

Company:ZURICH ( former SA Eagle)

Nature of Business: Insurance

Job Title:Underwriter

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Year: July 2002 – December 2007Duties & Responsibilities:

Endorsing of policies. Quoting of insurance premiums. Renewals. New business. Customer service. Training of new staff

Reference:

Supervisor Mr Liver Tshuga (011) 858-5000

Manager Mrs Anushka Naidoo (011) 370-9000

Company:Alexander Forbes

Nature of Business: Insurance

Job Title:Collections Clerk/Debtors

Year: July 2008– April 2009 NB: As agreed upon at the interview this was only meant to be a 6 month contract which was renewed for a further period.Duties & Responsibilities:

Maintenance on the client data base system. Liaising with accounts department. Arrange payments on outstanding invoices. Following up on promised payments. Noting of client responses.

Reference:

Manager Mr. Chris Brits (011) 669-3279 / Ms Janet Small ( 011) 669 - 3000

Company:Execuline Motor Underwriters

Nature of Business: Insurance

Job Title:Underwriter

Year: February 2010– June 2010 NB: Temporary 3 month assignments.Duties & Responsibilities:

Quotations. Endorsing policies. Renewals. Customer Service. New business. Office administration.

Reference:

Supervisor Mrs. Jenny Salthouse 0827775329

Company:DK Motiram Financial Advisors cc

Nature of Business: Insurance

Job Title:Short Term Insurance Underwriter/Claims/ Admin

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Year: 21 July 2012 to 30 March 2015

NB: Full timeDuties & Responsibilities:

Quotations. Endorsing policies. Renewals. Customer Service. New business. Claims submissions & Follow-ups Office administration.

Above both Personal & Commercial

Reference:

Mrs Dolly Moosa (011) 839-1993

Reason for wanting to leave is due to broker/employer wanting to sell short term section of the business.

Company:Cunnigham Lindsey

Nature of Business: Insurance Loss Adjusters

Job Title:Claims Support Officer

Year: 30 June 2015 to June 2016Duties & Responsibilities:

Processing claims data/loading of claims details onto system Updating of Claimflow system on feedback from adjusters & contractors Customer Service - entails fielding calls from Insured/Brokers/Insurers calling to get feedback Appointing various contractors on behalf of loss adjusters Follow-ups on contractor appointments Office administration.

Above both Personal & Commercial

Reference:

Mrs Lizelle Olivier (011) 557- 9000

Date Of First Appointment with FSB is 23/02/2006

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