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A Study on Efectiveness o Training &Development at BAMUL
Table of Contents:
Sl.No Contents Page No
Executive Summary
Chapter 01
Introduction about the Project
Topic chosen for Study
Need for the study
Objectives of the study
Scope of the study
Methodology dopted
!iterature revie"
!imitations of the study
Chapter 02
Industry profile
#ompany Profile
Promoters
$ision% Mission% &uality policy
Products ' Service profile
reas of Operation
Infrastructure facilities
#ompetitors information
S(OT nalysis
M# )insey Model
*uture +ro"th ' Prospects
*inancial Statement nalysis
Chapter 03
Theoretical bac,ground of the
study
Chapter 04 nalysis ' interpretation of -ata
Summary ' *indings
Chapter 05 #onclusionSuggestions ' .ecommendations
/ibliography
nnexure
Don Bosco Institute of Technology Page 1
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Execut!e su""ar#:
Training is an attempt to improve current or future employees performance by
increasing an employee0s ability to perform through learning usually by changing the
employee0s attitude or increasing his or her s,ills and ,no"ledge 1The need for
training and development is determined by the employees performance deficiency
computed as follo"s2
3Training and development 4 standard performance 5actual performance
3The beginning of training could be traced to the Stone ge "hen people started
duration the industrial revolution "hen people stared transferring ,no"ledge through
sign and deeds to others 1$ocational training started1 -uring the industrial revolution
"hen apprentices "ere provided direct instruction in the operation of machine
3Training and development is increasing recogni6ed no" as a most important
organisation activity1 .apid technological changes re7uired ne"er s,ills and
,no"ledge in many areas 1training has to be continuously offered to ,eep employees
updated and effective
3There are some "ho believe that training has unnecessarily been given undue
important and that the experience on the job is good enough "ith necessary s,ills and
efficiency on the job is good enough "ith necessary s,ills and efficiency% to perform
the job 1it is true that training cannot entirely substitute experience %but it has certain
definite advantages also1
Training unli,e experience can shorten the time re7uired to maximum efficiency1 #ost
of training is much less than the cost of gaining experience% particularly if one is
dealing "ith expensive e7uipment 1training thus provides certain advantages "hichare not available by learning through experience1
Training functions can be broadly divided into five segments1
1 Training objectives
1 Identification of training needs
1 Training methods
1 dministration of training programs% and
1 Training evaluation
Don Bosco Institute of Technology Page 2
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It enables to ,no" the actual implementation of various training and development
tools Techni7ues% "hich deals "ith the development aspect of all the components or
human resource "hich not only helps organisational needs and goals but also others
goals li,e individuals development 1the study helps employees in getting ne" training
program% Management to alter the system if necessary1
Don Bosco Institute of Technology Page 3
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s per the policies of the National -airy -evelopment /oard 9N--/:% /angalore
-airy "as handed over to /angalore Mil, 8nion !td1% 9/amul: on ; st September
;
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C,/P%N+ P&,-(E
,&%N(S%T(,N ST%T*S
The member producers and their -airy #oHoperative Societies 9-#S: are the vital
constituents of the 8nion and their progress is the judging yardstic, on the efficiency
of the 8nion0s operation1 Cence the maximum importance has been given to their
development1 The 8nion is ma,ing intensive efforts over the years to organi6e -#Ss
in more and more villages of the three districts in the mil,Hshed area1
Importance has been given to enroll more and more mil, producers in the villages as
members of these -#S0s1 (hile enrolling these members% more emphasis is being
accorded to enroll more number of "omen members and to organi6e more "omen
managed -#Ss under STEP 9Support to Training and Employment Program for
(omen:1 It is heartening to note that there is an active participation of "omen5
"ea,er sections of the society in all the dairy development activities of the 8nion1
They have become mainstay of all the developmental programs of the 8nion1 This
has resulted in the buildup of economical benefits to the most vulnerable sections of
the rural mass1
s on M.#C G; there are ;%= members belongs to
schedule Tribes1
Total Membership & Women Membership
at DCS3!"!# 3$%$3& 3$#%#' 3$"&"(
33%"(( 3(3# 33#(%! 3(((& 3($%#
!%#(' !''"3 !!'3 %$&($ %"&( %!&3( %%3"# %%%&!(%%(%#3
$")' $')# $#)& $&)! $!)% $%)%% $%%)%$ $%$)%3 $%3)%(
Don Bosco Institute of Technology Page 6
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/( P&,C*&E/ENT
The Mil, produced by ;GBG>; farmers at village level "ill be collected every
day morning and Evening at -#S1 8nder #lean Mil, Production programme% to
maintain the freshness ' 7uality of the mil, ;D /ul, Mil, #oolers covering
;= -#S of Total #apacity %=%GGG !ts "ere installed at -#S level1 -uring
the year the 8nions daily average mil, procurement is ;;1> !a,h )gs% "hich
"or,s out to be > ,gs per day per -#S1 The mil, procurement has increased
by
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Mil, collected at -#S "ill be transported to #hilling #enters% through ;Mil,
Procurement #an .outes% by travelling ; )M0s every day1 = /ul, Mil, #ooler
9/M#: .outes are also in operation% "hich collects mil, from ;D /M# centres of
;= -#S directly transported to /angalore -airy through insulated tan,ers1
The /angalore Mil, 8nion is mar,eting mil, and mil, products in the brand name of?Nandini@ through ;D= retailers% F *ranchisee Outlets% F Mil, Parlors% D>
distribution routes1 The ,ey success factor of /amul in becoming a mar,et
leader is the narro" price spread maintained bet"een purchase ' sales%
mar,eting higher volumes of mil,1 The volume of sales plays a critical role in
determining costs1 Cence% the mar,et strategy of
!i7uid MI!) M.)ETIN+
/angalore Mil, 8nion is to regard selling of mar,et mil, as its core mar,eting
activity and to concentrate its efforts in this direction to increase the volume of mil,
sales1 The impressive gro"th in the sale of mil, by /amul over the years is due to the
persistent efforts to maintain timely supply% maintaining 7uality and attending to the
complaints of consumers and agents "ith prompt follo"Hup action1
Don Bosco Institute of Technology Page 8
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/amul is also organising #onsumer "areness Programme as a part of Mar,et
-evelopment to create a"areness of ? Nandini@ Mil, through personal contacts% -oor
to -oor campaigns% Organisational Meetings% School #hildren Mega -airy Plant visit
etc1% are conducting regularly1
T#pes of /l /l proucts "aretng b# a"ul:
Nann Tone /l
Nann
$o"ogense
C,6 /l
Nann Subha"
Don Bosco Institute of Technology Page 9
Nandini Subham Mil,1 #ontaining 1>J *at and B1> J SN*1 rich% creamier and
tastier mil, vailable in >GG ml and ; ltr pac,ets1
Nandini Comogenised #o" Mil, is pure mil, containing1GJ *at ' B1>J SN*1 (hich is homogenised and
pasteurisedL #onsistent right through% it gives you more
cups of tea or coffee and is easily digestible1 vailable in
>GG ml pac,ets1
)arnata,as most favourite mil,% Nandini Toned Mil,1
*resh and pure mil, containing F1DJ fat and B1>J SN*1
vailable in >GGml and ;ltr ' D !tr pac,1 /etter to use
"ithin a day from the date of pac,1
http://www.google.co.in/url?url=http://www.bamulnandini.coop/&rct=j&frm=1&q=&esrc=s&sa=U&ei=gOi0U8jRCJaNuATTkoLgCQ&ved=0CBcQ9QEwAQ&sig2=kuaiPQpnidsKZDQxAVadCg&usg=AFQjCNG6JuE1cL4VVDgjbkX7BiVyViW82g
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A Study on Efectiveness o Training &Development at BAMUL
Nann Sa"ruh
Nann Cur
(N-&%ST&*CT*&E )E7E,P/ENTK
The strategy of /angalore Mil, 8nion is ?Procure More% Sell More ' Serve More@
and reaping the benefits of economies of scale1 In order to reali6e this strategy% the
8nion has implemented the follo"ing projects so that more and more mil, can be
procured and processed1 This "ill help us to serve our producer members by passing
on the maximum benefits2
"e are consciously adopting
the gro"thHoriented strategy
of helping our producers to
gro" by ourselves gro"ing
constantly1
Mega -airy "ith a capacity
to process D la,h litres of mil, per day expandable to ;G llpd has been built by
investing .s1 FB1=G corers obtained as term loan from National -airy -evelopment
/oard1 The Mega -airy has latest stateHofHtheHart technological facilities in dairy
Don Bosco Institute of Technology Page 10
Nandini #urd made from pure mil,1 Its thic, and delicious1 +iving you all thegoodness of homemade curds1 vailable in GG +ms and >GG grms ' ; )g
pac,s1 Nandini /utter .ich% smooth and delicious1 Nandini /utter is made out of
fresh pasturised cream1 .ich taste% smooth texture and the rich purity of co"s
mil,% ma,es any preparation a delicious treat1 vailable in ;GG +ms% GG gms and
>GGgms cartons both salted and unsalted1
Nandini Samrudhi Mil,1 #ontaining D1GJ *at and
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processing and the 8nion "ill have the ability to manufacture mil, and mil, products
to "orld class standards1
lthough /amul sets standards for its products for better serve to customers% it "as
not possible to ,eep the standards stability due to manual operations1 In designing
mega dairy% /amul loo,ed to"ards an automated system that "ould allo" it to
achieve consistent 7uality parameters for each product1 Energy and manpo"er "ould
also be more effectively optimised and controlled and all plant e7uipment "ould be
integrated1
N%T*& ,- *S(NESS C%&&(E)
1.'- services for every phase of development ideation% design and application
development
Testing and integration
&uality management
*ull product line management
C,/P%N+ 7(S(,N /(SS(,N
7son:
1
• To ensure prosperity of the rural Mil, producers "ho are ultimate o"ners of
the *ederation
• To promote producer oriented viable cooperative society to impart an impetus
to the rural income% dairy productivity and rural employment1
• To abridge the gap bet"een price of mil, procurement and sale price1
Don Bosco Institute of Technology Page 11
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• To develop business acumen in mar,eting and trading disciplines so as to
serve consumers "ith 7uality mil,% give a fillip to the income of mil,
producers1
• To compete "ith MN#s and Private -airies "ith better 7uality of mil, and
mil, products and in the process sustain invincibility of cooperatives1
/sson:
•
Ceralding economic% social and cultural prosperity in the lives of our mil, producer members by promoting vibrant% selfHsustaining and holistic
cooperative dairy development in )arnata,a State
8ualt# technolog#
1#reate values for all sta,e holders through innovation and operational
excellence
1#reate a motivated team of competent people by providing continuous learning
'creative atmosphere
P&,)*CT SE&7(CE P,(C+ P&,-(E:
The company main product is MI!)%
1nalysis
Maintenance 'support
Product development
Product line management
Strategic staffing
Don Bosco Institute of Technology Page 12
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P.O+.ESS N- #CIE$EMENT O* TCE 8NION SIN#E ITS IN#EPTION
;1 Establishment of the 8nionK
/angalore #oHoperative Mil, Producers0 Societies 8nion !td1 "as established
on ;Dth November ; la,h !P- on ;st *ebruary ;
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b1 ne,al #hilling #enter
i1 ne,al #hilling #enter "as started on ;th September ;th Aanuary ; la,h !P-1
h1 )ana,apura #hilling #enter
i1 )ana,apura #hilling #enter "as commissioned on ;
st
October GG "ith mil, chilling capacity of DG%GGG !P-1
Don Bosco Institute of Technology Page 14
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TEC$N(C% (NP*T SE&7(CES:
/angalore Mil, 8nion is providing various Technical Input ' Extension Services to
the mil, producer members ' their -airy animals through T(E!$E #amp Offices
situated in each Talu, i1e1% ne,al% /angalore East% /angalore South% elahan,a
9/angalore North:% #hannapattana% -evanahalli% -oddaballapura% Cosa,ote%
)ana,apura% Solur 9Magadi:% Nelamangala ' .amanagara1 *rom these camps the
Technical Input services li,e (ee,ly Mobile $eterinary Service% Emergency
$eterinary Service% rtificial Insemination Service% Periodical $accinations% /alanced
#attle *eed Sales% Mineral Mixture Sales% *odder development and *odder Seed
Production% #lean Mil, Production practices% Extension Services for #attle *eeding%
breeding% insurance and mil, production etc1% "ill be carried over1
%N(/% $E%T$ %N) ,T$E& %CT(7(T(ES
%N(/% $E%T$
The 8nion is ta,ing special care to promote the health of the cattle of member mil,
producers1 $eterinary facilities have been extended to all the -#S1 Mobile veterinary
routes% emergency veterinary routes% Cealth camps% vaccination against foot ' mouth
disease and thaileriosis diseases% etc1% are being regularly done1 .egularly
-e"orming is also done for the cattle1 There is also a bac,up of *irst id Services to
needy -#S0s1
Particulars GGBHG< GG; D=BB ;
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A Study on Efectiveness o Training &Development at BAMUL
"ay bac, in ;< >< ; ; DG
No1 of I -one
Sin
gle
;%;;%>FD ;%;%=G ;%;D%GG ;;FFGG ;;FFG ;GG==B ;;DDB
No1 of #luster
I
#e
nte
rs
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-uring ;
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Seed Processing plant "as commissioned at .ajan,unte by investing .s1 ; la,hs1
The 8nion is catering to the Seed production needs of many 8nions in )arnata,a and
also of Southern India1
+%S$%S7(N( $E%T$ (NS*&%NCE:
ashasvini Cealth Insurance Scheme "as muted by +overnment of )arnata,a during
the year GG;HG1 This scheme "as implemented by #oHoperative department%
Members of #oHoperative Societies and their family members are the beneficiaries of
this scheme1 The annual premium is .s1 ;G5H per beneficiary1 ll major hospitals
are adopted for this scheme% all types of surgery "ill be covered under this health
scheme1 /angalore Mil, union has covered ;1>G !a,h beneficiaries under this
scheme by contributing .s FG5H to"ards premium per beneficiary1
C%TTE (NS*&%NCE:
/angalore Mil, 8nion is providing Insurance #overage to the -airy animals in
collaboration "ith 8nited India Insurance !td1% G%FB animals are covered under this
Insurance1 The annual premium is 1J of the value of the animal1 >GJ of the
annual premium of .s1 ;1
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A Study on Efectiveness o Training &Development at BAMUL
/C(NSE+ 9S -&%/E6,& The =Hs Model is a tool managerial analysis and action that provides a structure "ith
to consider a company as a "hole% so that the organisation0s problem may be
diagnosed and a strategy may be developed and implemented1 The seven ,ey elements
that ma,e the organisation and their effectiveness1 It loo,s at the seven ,ey elements
that ma,e the organisation successful% or not2 strategy2 structure2 systems2 style2 s,ills2
staff2 and shared values
The model is very much helpful in vie"ing the interrelationship of strategy
formulation and implementation1 It focus managers attention to a variety of activities
that may affect the implementation of any strategy% as the model originally developed
as a "ay of thin,ing more broadly about problems of organi6ing effectively1 It is a
judging tool for the implementation of strategies
(hile thin,ing comprehensively about a ne" strategy and the problems that arise in
carrying it out% a manager must thin, of his company as uni7ue culture and must thin,
about the ability of the company to get anything really fundamental 9I1e1%% not tactical:
accomplished as a matter of moving the "hole culture 1 Therefore% managers% need to
consider all seven factors of the model for the successful implementation of any
strategy1
=0s Model0s Systemic pproach to Improving Organisation2
Don Bosco Institute of Technology Page 19
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The =Hs diagram illustrates the multiplicity interconnectedness of elements that define
an organisation0s ability to change1 The theory helped to change manager0s thin,ing
about ho" companies could be improved1 It says that it is not just a matter of setting
up ne" systems and letting them generate improvements1
To be effective% your organi6ation must have a high degree of fit or internal
alignment among all the seven S0s1 Each S must be consistent "ith and reinforce the
other Ss1 ll Ss are interrelated% so a change in one has a ripple effect on all the others1
It is impossible to ma,e progress on one "ithout ma,ing progress on all1 Thus% to
improve your organisation% you have to pay attention to all of the seven elements at
the same time1 There is no starting point or implied hierarchy different factors may
drive the business in any one organi6ation1
The seven S0s of the model are distinguished into Card Ss and Soft Ss1
The Card elements are feasible and easy to identify as they can be found in strategy
statements% corporate plans% organisational charts and other documentations of the
company1 They include2
3Strategy
3System
3Structure
Don Bosco Institute of Technology Page 20
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The soft Ss are hardly because of difficulty involved in describing them as
capabilities% values and elements of corporate culture are fre7uently developing and
changing1 The elements of soft Ss areK
3 Style
3 Staff
3S,ills
3Shared values
ST.8#T8.EK
Structure is the basis for a speciali6ation and coHordination influenced primarily
by strategy and by organisation si6e and diversity1 Organisation structure refers to the
"ay in "hich organisation activities are divided% grouped and coordinated and the
relationship bet"een the personal in the organi6ation1 It is the formali6ed intentional
structure of roles and position in the organi6ation1 Structures describe the hierarchy of
authority and accountability in an organisation charts1 Most organisations use some
mix of structure pyramidal% matrix or net"or,ed ones to accomplish their goals1
It is the frame"or, in "hich the activities of the organisation0s members are
coordinated1 The four basic structural forms are the functional form% divisional
structure% matrix structure and net"or, structure1
ST.TE+K
ccording to Mc)insey strategy means the actions% "hich a company plans in
response to or anticipation of changes in its external environment1 In other "ords it is
the determination of basic longHterm objectives or courses of action and allocation of
resources to achieve the organi6ation goals1
Strategy is a plan an organisation formulates to gain a sustainable advantage
over the competition1 It is the route that the organi6ation has chosen for its future
Don Bosco Institute of Technology Page 21
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gro"th2 a plan% an organi6ation formulates to gain a sustainable competitive
advantage1
SSTEMSK
Systems include formal and informal procedures that support the strategy and
structure1 In other "ords% it is process that sho"s ho" an organisation gets its dayHtoH
day things done1 This includes the procedures and routines that characteri6e ho"
important "or, is to be done I1e1 financial systems% hiring % promotion and
performance appraisal systems and information systems etc1
It is the formal and informal procedures% including innovation systems%
compensation systems% management information systems and capital allocation
systems that govern every activity1 developmental assessment of individual1 The
concept of FDG degree appraisal has also been introduced1
The performance management process at /M8! is designed to2
3trac, performance
3Provide effective feedbac,
3Talent management
3Improving plan for poor performers
3Mentoring and coaching employees
ST!E2
Style includes t"o things i1e1 management style and organisation culture1
Management style is the "ay in "hich the managerial personnel behave and
collectively spend their time to achieve organisational goals1 It consists the "ay of
leading motivating and the style of leadership in the management
S)I!!S2
S,ills is the distinctive capabilities or competencies or of the organi6ation as a
"hole 1In other "ords it is "hat the company does best % in the "ays of expanding or
shifting competences1 It is "hat the company does best2 the distinctive capabilitiesand competencies that reside in the organi6ation1
Don Bosco Institute of Technology Page 22
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Staff2
Staffs refer to the people in the enterprise and their sociali6ation into the
organi6ational culture1 Productive high performing employees are the company0s most
valuable assets1 It is the organi6ation0s human resources2 refers to ho" people are
developed% trained% sociali6ed% integrated% motivated% and ho" their carriers are
managed1
SC.E- $!8ES2
ll members of the organi6ation share some common fundamental ideas or
guiding concept around "hich the business is built1 This may be to ma,e money or to
achieve excellence in a particular field1 These values and common goals ,eeps
employees "or,ing to"ards a common destination as a coherent team and are
important to ,ept the team spirit al
S6,T %N%+S(S
ST&ENT$ 6E%NESS ,PP,&T*N(T+ T$&E%TS
(NT&,)*T(,N
S(OT analysis is the analysis made "hich associates "ith Strengths% (ea,ness%
Opportunities and Threats1 This analysis is made in order to ,no" about the
organi6ation0s nonHtangible assets1 This derives the factors that affect the performance
directly or indirectly1 Strengths derives the positive aspects of the organi6ation
"ea,ness derives the negative aspects of the organi6ation "hich also helps to rectify
Don Bosco Institute of Technology Page 23
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1 IN#.ESIN+ employee cost
1 Intense competition
NE6 Pro;ectsK
/amul has planned to convert Cosa,ote #hilling #entre into a 1G1!!P- #apacity
-airy "ith an investment of .s1=1GG !a,h and a Ne" Product /loc, at /angalore
-airy Premises "ith an investment of .s1 GFF1GG !a,hs1
/amul has SE$EN #hilling #enters geographically located around /angalore and
;; /ul, Mil, #oolers at -#S !evel1 Mil, Product /loc, "ithin the campus to
manufacture /utter% +hee% Peda% *lavoured Mil,% Spiced /utter Mil,% Paneer% Set
#urds etc1%
-(N%NCE:
The 8nion had an approximate turnover of .s1 1
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%nnual Turn'o!er 5?1
3@4?30310
49110?903
192?02000
21400
234@422
34@12@959
15?942333
14?919000
0
22?1@?0
2919?5592
14@90504?
129?>4000
320>00
?3?030
24??31>??
231@554@0
Don Bosco Institute of Technology Page 26
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523>00@0@2
?@@2332>
524442419
@93912>1
45>053>15
4>@21?44
44?9532@0
4@45?>>9
ran total 1@3019?3?@ 1291?52@21 109?1@505> 1104952@35
%pplcaton of funs
-xe assets
6or n progress
)eferre re!enue
Expenture
(n!est"ents
54@>?9053
1054@02?0
1320000
31>0>554
5223?9943
5?400201
@5194>>
315@9152
52@>311?0
10?2115
11194>>9
315@9152
549?50049
29>@9>4
1523@340
1?22>152
Sub total @?5@9@??@ @1??925>4 590955445 5?4112332
Current %ssets Aoans'
a!ances
(n!entor#
Sunr# ebtorsCash ban balances
oans %!ance
Ser!ce eposts
,thers
4@9@1?>03
>@00?13329255@@@9
9?2@20?4
1>@>29@0
103@>53
2@0131301
@49@???@2@1305225
1@01@@22
1>12@?31
31@311@1
199@3@14
?0@9>4421?@?>2>>@
2?190951
1>01092@
151>20?@
@3399905
105?2@40?30199@>5@
13394223
1?>0102?
193?3>?2
Sub total >44501500 @52>?0029 50940>@14 520@40303
ran Total 1@3019?3?@ 1291?52@21 109?1@505> 1104952@35
Partcular 2012'13
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A Study on Efectiveness o Training &Development at BAMUL
10
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Closng stoc Apl
Trang
2@522?99 1@21??22 13>4413> 15>1>50?
Sub Total 3 10951>5@52@ >052>@0244 9133?5?140 5@>@9?94@4
,T$E& (NC,/E
,ther nco"e
,ther nco"e pl
(nterest on eposts
staff loans
rants
54>>9552
4>3>?@2>
11243954
412@440
940040>9
353?945?
>939099
192000
24412954
32911144
5503@09
24093@9
29199923
212>2?03
95@539>
11?3231
Sub Total 4
(nco"e Total 9@@395
10?91922>01
11>300@32
>1922@0?9@
@5034?92
91>??>3012
5921>13@
595400@@00
ross Total 2>>@340 @3?299?0? @005595?2 5455@@@05
Net Proft A%fter Tax
E(T
521?31>5
5@?@13552
35142949
45151551?
3?43122?
44?3@4>54
29>32255
412225@?5
C%C*%T(,N ,- &%T(,S
1. Current &ato or 6orng Captal &ato:
This ratio measures the relationship bet"een current assets and current liabilities1
#urrent .atio 9no of times: 4 #urrent ssets
#urrent !iabilities
9Standard4K;:
Table no'1
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+ear current assets current labltes current rato
200>'2010 1@?.19 9>.55 2.114:1
2010'2011 >2.?? 4>.10 1.?>1:1
2011'2012 ?>.13 @>.15 1.2??:1
2012'2013 191.14 ?5.0? 2.011:1
CE%P$: 1 Current &ato
2. 8uc rato:
Ths rato "easures the relatonshp betDeen total assets an total labltes.
&ato
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Net "orth ratio 9no of times: 4 Net (orth
Total assets
9Standard4G1>K;:
Table no HF
ear Net (orth Total ssets Net (orth .atio
200>'2010 1@@.>3 414.4@ 0.402:1
2010'2011 193.?@ 3>?.30 0.43@:1
2011'2012 192.43 393.34 0.4@1:1
2012'2013 191.54 414.1? 0.414:1
raph: 3 Net Dorth &ato
4. ross proft ratoK
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+ross profit ratio 9J: 4profit before interest and tax
Sales
Table '4
+ear P(T Sales ross Proft &ato '2010 1@.?> 202.00 ?.3@
2010'2011 [email protected] 390.1@ 9.12
2011'2012 9.04 34?.54 2.02
2012'2013 3.4> [email protected] >.9>
raph: 4 ross Proft &ato
5. &eturn on n!est"ent:
&eturn on n!est"ent ?.30 @.@1
2011'2012 9.04 393.34 1.??
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2012'2013 3.4> 414.1? ?.42
raph: 5 &eturn on n!est"ent
@. Net proft F of sales
Net proft F of sales proft after tax
Sales
Table no'@
+ear Proft %fter Tax Sales NP&S '2010 11.53 202.00 5.90
2010'2011 1?.04 390.1@ 4.?9
2011'2012 4.95 34?.54 1.3@
2012'2013 2.3@ [email protected] @.@2
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raph: @ Net proft F of sales
9. Stoc Turn &ato:
Stoc turno!er rato '2010 202.00 44.20 4.59:1
2010'2011 390.1@ 41.?> ?.?3:1
2011'2012 34?.54 49.5@ 9.32:1
2012'2013 [email protected] 103.90 3.43:1
Don Bosco Institute of Technology Page 35
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raph: 9 Stoc Turn &ato
?. )ebtors Turn &ato:
)ebtorsG Turno!er &ato '2010 202.00 9.24 29.>0:1
2010'2011 390.1@ 10.0? [email protected]:1
2011'2012 34?.54 11.39 30.@5:1
[email protected] ?.55 41.@>:1
raph '? )ebtors Turn &ato:
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&ato %nal#ss Su""ar# Table:
Partculars 200>'2010 2010'2011 2011'2012 2012'2013
#urrent ratio 2.114 1.?>1 1.2?? 2.011
&uic, ratio 1.55? 1.03? 0.@01 0.9>2
Net "orth ratio 0.402 0.43@ 0.4@1 0.414
+ross profit ratio ?.3@ 9.12 2.02 >.9>
.eturn on investment 4.09 @.@1 1.?? ?.42
Net profitJ of sales 5.90 4.?9 1.3@ @.@2
Stoc, turn over 9times: 4.59 ?.?3 9.32 3.43
-ebtors turnover ratio 29.>0 [email protected] 30.@5 41.@>
E%&N(N EHPE&(ENCE:
Experience is a crucial aspect of every student to have an successful and challenging
career1 It gives real "orld exposure such as communication s,ills% competition
prevailing% decision ma,ing po"er and so on1 The present project "or, "as highly beneficial as it gave opportunity to the corporate exposure1
Don Bosco Institute of Technology Page 37
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This project training at /M8! "as very helpful ',no"ledge based as it gave a
practical experience of corporate functioning of the company 'got a very coH
operative experience1 The C. executive as given good amount of information related
to management% company vision and mission% environment policy and the operational
plan carried out in the organisation1
This information helped to frame the Mc,ensey0s =s model of the organisation1
interaction "ith the various department of the C.M% production department
%mar,eting % 7uality control% .'- department gave an insight in to the hierarchies
they are follo" and the functioning of various C. activities li,e performance
appraisal% "elfare facilities provided% conflict management %competency mapping the
relationship bet"een "or,er0s and management "hich is an essential element1
The present topic the study on effectiveness of training and development "hich
helped to understand the practical orientation of the functions of various department
of the company1 This helped to coH relate and understand the concept more clearly1
+ENE.! INT.O-8#TION
INT.O-8#TION O* T.ININ+ N- -E$E!OPMENT
The term ?Training and -evelopment@ are closely related and are often
used as synonymous concepts% there are some important distinctions in their meanings
Don Bosco Institute of Technology Page 38
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in the context1 The term training may be defined as ? process by means of "hich the
aptitude% s,ills 'capacities of individual employees to perform specific jobs are
specific 7ualification of particular employees for particular purpose1 s emphasi6ed
by -ole oder1 The use of the term Training and -evelopment0 in today0s
employment setting is far more appropriate than training1 The training along since
?Cuman resource can exert their full potential only "hen the learning process goes far
beyond simple route or routine ' ccording to A1P1 #ampbell
Training courses are typically designed for a short team and stated set purpose% such
as the operation of some piece of machinery% "hile development involves a broader
education for long term purposes1 s put by -ale oder
)esre area of research )esre area of research
?Effectiveness of Training and -evelopment in /M8!@ 9/angalore urban and rural
district coHoperative mil, producer0s society0s union limited:
&esearch ob;ect!e
• To study the financial status of the company
• To understand the various training program conducted at /M8!
• To ,no" the opinions of employees to"ards training program1
• To naly6e and evaluate the impact of training on the performance of the
employees1
Proble" efnton
3 lac, of proper training process 'also there is no proper tool "hich is used to
evaluate training effectiveness
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3lac, of gradation of materials
3there is no constant follo"Hup 'proper concentration on the objective because of
small percentage of ne" recruits
3lac, of sufficient time to adopt the training ,no"ledge
Scope of the pro;ect Dor
The study "as primarily conducted to ,no" the effectiveness of employee training in
/M8! and explore the "ay to improve the efficiency of the training program
Sources of information from the company1
The information available from the company helps to ,no" the importance given to
the 7uality aspects and the training programs conducted to ma,e the employees in
meeting the 7uality standards1
terature relate to the research:
7.S.P. &%,. $u"an &esource /anage"ent2004IExcel publcaton
uthor founds effectiveness of training and development is a term that had been used
to describe the broader jobHrelated experience an individual has dre" attention to "hat
they described as psychological gro"th needs as relevant to the consideration of
effectiveness of training and development1 Several such needs "ere identified2 s,ill
variety% tas, significance% autonomy and feed boo, 1They suggested that such needs
have to be addressed if employees are to experience high 7uality of "or,ing life1
S*$% &%,I $*/%N &ES,*&CE /%N%E/ENT
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uthor finds high effectiveness of training and development is essential for
organi6ation to continue to attract and retain employees 1T' - is a process in "hich
organi6ations recogni6e their responsibility to develop job and "or,ing conditions
that are excellent for the employee and organi6ation 1n effective leader influences
the follo"ers in a desired manner to achieve goals 1It is evident from literature
different leadership styles may affect organi6ation effectiveness and performance 1The
interventions of T'- "ill effectively utili6e the employee potentials ensuring great
participation and involvement of employees1 This paper focuses and analysis the
literature findings "hich involves effectiveness of training and development.
.%S$6%T$%PP%I
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Primary data "as collected through a survey of employees1 Primary data is the first
hand data "hich is collected by the researcher
Seconar# )ata
Secondary data is the data "hich have been gathered by somebody else and are
available to others for use 1secondary data "as collected from the company records%
manuals% journals% maga6ines% textboo,s of C.M1
Sa"plng /etho
To arrive at an objective conclusion% samples of FGG employees "ere chosen
representing all the departments of the company1 Audgmental sampling "as used to
identify respondents1
Sa"plng SJe
In order to reduce the sampling error% simple random sampling is adopted% the sample
si6e ta,en for this survey is hundred
Sa"plng *nts
Sampling units are per employee of /M8!@ 9/angalore urban and rural district coH
operative mil, producers societies union limited:
Tools an TechnKues use
STTISTI#! TOO!S *O. N!SIS
• Simple percentage method:
In this method various factors are analy6ed in the basis of percentage1
• Bar graph:
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In this method various factors are dra"n as pie charts on the basis of
percentage1
• Pie chart:
In this method various factors are dra"n as pie charts on the basis of
percentage1
TEC$N(8*ES ,- )%T% C,ECT(,N
&uestioning techni7ue is the primary method of data collection used in this research2
it is techni7ues of obtaining specific information about the defined content1
• Open ended questions:
These are the 7uestions in "hich the employees can ans"er in their o"n
"ords1
• Close ended question:
These are 7uestion in "hich the employees are to ma,e a choice from the
various choices given1
)etals of the (nternal ue
Name of the +uideK SC8/C C .% ssistant professor% M/ -epartment1 -ON
/OS#O INSTIT8TE O* TE#CNO!O+% emailK shubharanganathaQgmail1com
)etals of the External ue
Name of the guide Mr1Thippas"amy C. department1 /M8!
Don Bosco Institute of Technology Page 43
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%N%+S(SB)ES(NI (N-E&ENCES ,- T$E &ES*TS:
The primary data collected through the 7uestionnaire has been collected and analy6ed
in tune "ith the objective as follo"sK
• Each 7uestion has been reduced to a table sho"ing the number of responses
got for each alternative provided1 pie chart and bar graphs have been dra"n1
•
The finding depicted by each table and graph have been explained1
• Suitable inferences have been dra"n from the explanations of the findings in
tune "ith the objective of the study1
T%E'01:
-id you continue to receive any training there after for your developmentL
Particulars No1 of respondent0s percentage
; F> FFJ
> D=J
Total @0 100F
SourceK primary surveyHG;
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&%P$'01:
Sho"ing percentages of responded "ho received training in different s,ill sets1
T%E'02: "as the training and development based onL
Particulars No1 of respondent0s percentage
es FG >GJ
No ;= BJ
Some extent ;F J
Total @0 100F
&%P$'02: Sho"ing percentages of respondents having different basis of training
Don Bosco Institute of Technology Page 45
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T%E'03: (as there any discussion among the participants about the programme
after conclusion on the strength and "ea,nessL
Particulars no1 of respondent0s percentage
es =GJ
No ;B FGJ
Total @0 100F
&%P$'03: sho"ing the percentages of respondents "ho feel the training session
"as interaction
1
T%E'04: sho"ing the opinion about flexible time period to conduct performances
Particulars no1 of respondent0s percentage
Monthly G> ;GJ
&uarterly G< ;BJ
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Calf yearly ;D FJ
early G GJ
Total 50 100F
&%P$'04: sho"ing the opinion about flexible time period to conduct performances
T%E'05: Sho"ing the opinion about "ho should trained the employees1
Particulars no1 of respondent0s percentage
Manager > >GJ
Self appraisal ; J
consultant G GBJ
Total 50 100F
&%P$'05: sho"ing the opinion about "ho should trained the employees1
Don Bosco Institute of Technology Page 47
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nalysisK
s the graph sho"s that >GJ of the employees say that manager should be the
appraiser1
InferenceK
The above graph says that manager should appraise the employees1
T%E'0@: Sho"ing the opinion of employees regarding the performance
improvement because of their previous training and development programme
Particulars no1 of respondent0s percentage
Improvement F D>J
NoHimprovement G< ;>J
average G< GJ
Total 50 100F
Don Bosco Institute of Technology Page 48
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&%P$'0@: sho"ing the opinion of employees regarding the performance
improvement because of their previous training and development programme
nalysisK
The graph sho"s that D>J of the employees say that there "ill be
improvement in next performance cycle because performance appraisal1
InferenceK
s the employees say that there "ill be improvement in the performance for the next
appraisal cycle "hen compared "ith the previous cycle1
T%E'09K sho"ing the opinion that the training helps in polishing the s,ill or
development area1
Particulars No1 of respondent0s percentage
Manager > >GJ
Self appraisal G GJ
consultant G> ;GJ
Don Bosco Institute of Technology Page 49
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Total 50 100F
&%P$'09: Sho"ing the opinion that the training helps in polishing the s,ills or
development area1
T%E'0?K Sho"ing the opinion that% "ill personal bias creeps in "hile training an
individual1
Particulars no1 of respondent0s percentage
es G >J
No FG >>J
Total 50 100F
SourceK primary surveyHG;
&%P$'0?K sho"ing the opinion that% "ill personal bias creeps in "hile training an
individual1
Don Bosco Institute of Technology Page 50
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nalysisK
s the graph sho"s that >>J of the employees say that there "on0t be any
personal bias "hile training an individual1
InferenceK
s the above table sho"s there is no one dominant opinion about the bias in
training an employee1
T%E'0>K Sho"ing percentage of respondent0s belief on training on concept of
training
Particulars respondent0s Percentage
es DG ;GG
No Nil Nil
Total @0 100F
Don Bosco Institute of Technology Page 51
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&%P$'0>K Sho"ing percentage of respondent0s belief on training on concept of
training
1
T%E'10K -o you thin, that training contributes to"ards improvement in the job
satisfactionL
Particulars no1 of respondent0s percentage
; DG ;GG
Nil Nil
Total @0 100F
&%P$'10: Sho"ing that the training contributes to"ards improvement in the job
satisfaction
Don Bosco Institute of Technology Page 52
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T%E'11:
Co" do you rate the training 'development environment in your organisationL
Particulars no1of respondent0s percentage
; ;G ;=
FF >>
F ;= B
Total @0 100F
SourceK primary surveyHG;
&%P$'11K Sho"ing rate the training 'development environment in your
organisation
Don Bosco Institute of Technology Page 53
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T%E'12K Sho"ing the opinion about the training conducting one on one survey to
the employees1
Particulars no1 of respondent0s percentage
es ;F D
No F= =
Total 50 100F
&%P$'12K Sho"ing the opinion about the training conducting one on one survey to
the employees
Don Bosco Institute of Technology Page 54
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T%E'13K Sho"ing opinion on the company giving the opportunity to employee to
improve% if the training performance is lo"1
Particulars no1 of respondent0s percentage
es FG DG
Some "hat G G
Total 50 100F
&%P$'13K Sho"ing opinion on the company giving the opportunity to employee to
improve% if the training performance is lo"1
T%E'14K sho"ing the opinion of employees about the feedbac, given by the
reporting officer about your training performance in the company1
Particulars no1 of respondent0s percentage
+iven ;G G
Don Bosco Institute of Technology Page 55
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Some time ; B
Not given D >
Total 50 100F
SourceK primary surveyHG;
&%P$'14K sho"ing the opinion of employees about the feedbac, given by the
reporting officer about your training performance in the company1
T%E'15K Sho"ing opinion of employees about satisfaction level of employees
"ith the training and development programme
Particulars no1 of respondent0s percentage
es
No B >D
Total 50 100F
Don Bosco Institute of Technology Page 56
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&%P$'15K Sho"ing opinion of employees about satisfaction level of employees
"ith the training and development programme
-(N)(NS
3There is a combination of both senior and young blood in the organi6ation% therefore
attrition is lo"
3 The organisation is giving less importance for the induction programme
3 Training programme has helped the employees to enhance their s,ills and
,no"ledge
3 The organisation is conducting effective training programme periodically
3/M8! is organisation different categories of training to suit the employees li,e
onHthe job and offHthe job training programme
3Most of the respondents are satisfied "ith the training programme conducted by the
organisation
3Training sessions are interactive1 Trainer discusses the strength and "ea,ness of the
trainees
3Training had a good impact on employee0s performance
3fter each training programme response sheet is given to the employees to give their
feedbac,
Don Bosco Institute of Technology Page 57
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3Maximum duration of training is ;> days and most of the employees are satisfied
"ith the period of training
3Most of the employees feel training has helped them to change their attitude
3Most of the employees feel training has helped them not only for self development
but also has contributed for the overall development of the organisation1
S*EST(,NS
3Training material should be prepared "ith great care so that employee can learn
effectively and easily
3Training should be in speciali6ed area li,e IT 9advanced area: re7uired
3Instead of concentrating on theories% practical training should be given1 This is usefulnot only the participants but also to the organisation
3Training programme can be handled by external agencies and also inHhouse training
3ll the employees should get training in different areas as per the aptitude and need
of the organisation
3#lasses should be arranged inter centre level so there "ill be interactivity "ill be
established
3periodical revie" after training to each individual
3Training should be aimed at motivating the participants% "hich ultimately benefit of
the organisation1
Don Bosco Institute of Technology Page 58
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C,NC*S(,N
3The success of any organisation is mainly dependent on its human resources1 The
s,ills% ,no"ledge and abilities at the people should be continuously enhanced for the
survival of the organisation in the competitive era1
3people are an important asset to the company and they are the one "ho contribute to
have competitive advantage over others
3The purpose to behind this is continuous improvement of all employees and also to
increase their capacity in doing the job effectively
3the 7uality and 7uantity of the training programme should be enhanced for effective
functioning of organisation 1If they conduct the training programme based on
important asset of the company and they are the one "ho contribute to have
competitive advantage over others
(hile conducting the training programme there "ere lot of dra"bac,s such as
R !ong gap bet"een the end of training and use of s,ills
RTrainee0s variation in the amount of their experience and "ould have large
differences in their ability
R!ac, of personal interests to learn
Don Bosco Institute of Technology Page 59
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T$E %S(S ,- ST*)+ C,N)*CTE) T$E -,,6(N C,NC*S(,NS
%&E )&%6N:
3The organisation is conducting effective training programs periodically
3Training objectives are being explained to the trainers% "hich ma,es the clear about
the purpose of training
3ll the employees feel training motivates them to perform better
3Most of the employees training has helped them not only for selfHdevelopment but
also has contributed for the overall development of the organisation
Don Bosco Institute of Technology Page 60
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8*EST(,NN%(&E'
-ear SI.5Madam
I% Miss .e,ha1 P M/ student of -/IT% )umbalgodu re7uest you to give true
response to the 7uestionnaire "hich is designed in order to study the ?Effectiveness of
Employees training 'development@ at /M8!
I re7uest you to ,indly fill the 7uestionnaire "hich "ill help me to come to
appropriate conclusions1
Than,ing you
.e,ha 1P
;1 Aob5 designation 2 HHHHHHHHHH
1-epartment 2 HHHHHHHHH
F 1Occupation 2 HHHHHHHHHH
Don Bosco Institute of Technology Page 61
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Officers Technical
Managers None of the above
1 !ength of serviceK HHHHHHHHHHHHHHHH
>1 +ender 2 MaleHHH
*emaleHHHHHHH
D1 -o company provide ade7uate importance induction trainingL
es or No1
= 1-oes induction training is "ell designedL
es or No
B1 -oes organisation provide sufficient duration for trainingL
a:very much b:much c:not much d:not at all
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b: Off the job training
;F1 -oes the training program conductedL
a: &uarterly b: yearly c: Calf yearly
;1 -id the training program helped for your developmentL
a: es b: No
;>1 -oes the training have an impact on your performanceL
a: gree b: disagree c: strongly agree
(,&%P$+
,,S:
ST- Aournal%9November G;: ?Training and -evelopment@
?Mar,eting .esearch@% Third Edition% Tata Mc +ra" Cill Publishing !imited% Ne"
-elhi
)1 sh"athappa 9GG:% ?Cuman .esource and personal Management@% nd Edition
Tata Mc +ra" Cill Publishing limited
Prasad !1M 9GG>: ?Management Information Systems@% ;st Edition Ne" -elhi
KSulthan #hand and sons
P%Subba .ao 9GG: ?Personal and C.M ?Cimalaya publishing house
Naresh )1 Malhotra 9GG;:% ?Mar,eting .esearch@ Third Edition % person Education
India
6ES(TE2
"""1humanresourceabout1com
Don Bosco Institute of Technology Page 63
http://www.humanresourceabout.com/http://www.google.co.in/url?url=http://www.bamulnandini.coop/&rct=j&frm=1&q=&esrc=s&sa=U&ei=gOi0U8jRCJaNuATTkoLgCQ&ved=0CBcQ9QEwAQ&sig2=kuaiPQpnidsKZDQxAVadCg&usg=AFQjCNG6JuE1cL4VVDgjbkX7BiVyViW82ghttp://www.humanresourceabout.com/
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"""1bamul1com
Don Bosco Institute of Technology Page 64
http://www.bamul.com/http://www.google.co.in/url?url=http://www.bamulnandini.coop/&rct=j&frm=1&q=&esrc=s&sa=U&ei=gOi0U8jRCJaNuATTkoLgCQ&ved=0CBcQ9QEwAQ&sig2=kuaiPQpnidsKZDQxAVadCg&usg=AFQjCNG6JuE1cL4VVDgjbkX7BiVyViW82ghttp://www.bamul.com/
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Don Bosco Institute of Technology Page 65
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