Quick guide for activating eSIM on Motorola Devices: Convert your Jio physical SIM to eSIM or transfer Jio eSIM from one device to

another device

Step 1- These Motorola models equipped witheSIM allows you to convert your Physical Jio SIMto eSIM or existing Jio eSIM to eSIM

Sr. No Models

1 Motorola Razr

2 Motorola Next Gen Razr 5G

Motorola models equipped with eSIM:

Step2:

Send SMS GETESIM <32 Digit EID> <15 Digit IMEI> to 199 from your device having active Jio SIM

Please refer upcoming steps on how to get details of EID and IMEI

To get information about IMEI and EID, go to settings then tap on About phone for IMEI and select SIM Status ( SIM slot2) for EID

Step 3 : Once you have shared the details of IMEI and EID on 199, you will receive the 19 digit eSIM number and eSIM

profile configuration details. Do not delete this message as it contains the activation code which is required to complete

the eSIM configuration process on your handset.

After receiving this message, type SIMCHG <19 digits eSIM number> and send to 199

Step 4 : An update on eSIM

processing will be shared with you

after 2 hours.

Once you have received the

message, share your confirmation

by sending ‘1’ to 183 as SMS.

Step 5 : After sharing confirmation on SMS, you will

receive an automated call on your Jio number requesting

to share the 19 digit eSIM number.

Keep your 19 digit eSIM number handy for this step.

Once you have shared the correct eSIM number,

confirmation of successful activation of services on your

new eSIM will be shared through SMS.

At this stage, your existing SIM will stop working and you

need to configure your eSIM to use the services

Please Note: If all the steps mentioned above are not completed within 6

days, your request will get auto cancelled on the 7th day. Inorder to activate eSIM, you can initiate a fresh request again.

Your request will not be initiated if incorrect details areshared.

You are just one step away to activate eSIM. To complete the activation process, eSIM profile needs to be configured on your Motorola Device. Please refer the SMS sent to you with activation code & ensure that

your Phone is connected with Wi-Fi network during this process.

For Motorola Next Gen Razr 5G Phone- tap on settings, select Network & Internet, Select Mobile network and Select NextIf you are having a Motorola Razr phone, after selecting Mobile network, Select Advanced, Select Carrier, Tap on Add Carrier and the Select Next

To enter activation code manually tap on Need help? and select Enter it manually. Enter the activation code received through SMS/ EmailIn the Activation code column enter in this format - LPA:1$smdprd.jio.com$Activation code( Enter the 32 digit activation code received via SMS/Email)

After entering the code, select Activate. Once activation is done, select Done.Jio eSIM gets successfully activated and is reflected under Mobile network

Congratulations ! Your Jio eSIM services is successfully configured on your Motorola Device.

Please remember, Do not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile. If you have unknowingly removed it then please visit your nearest Jio Store, Reliance Digital or Jio Retailer with your Proof of Identity & Photograph to get the eSIM profile configured again on your handset. To locate your nearest Jio Store, login to MyJio app

Thank You!