Programme Exit Survey (PES) DIS 2013 Session (DPM) V1

Programme Exit Survey (PES) Report

Diploma in Business Studies- DPMDecember 2013 Session

Politeknik Kota Kinabalu (PKK)Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NONAMEPOSITION

1Wan Mohamad Nasir bin Wan Abdul RahmanDirector

2Zaidi Bin ZakariaDeputy Director (Academic)

3Dalinah BantingHead of Department (JP)

Research Fellow (Polytechnic)

NONAME

1Dr. Hasnim bin Harun (Chief, Bureau of Research and Innovation)

2Azman B Talib

3Farah Asyikin Abd Rahman

4Shalizan B. Kadir

5Mohd Mayuzie Yusof

6Fadlilhisham B Ahmad

Research Fellow in Diploma in Business Studies

NONAME

1Razinah Binti Sikul (Head of Program)

2Kamiliah Binti Sulimat

3Barbara Belinda James

ABSTRACT

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions of various aspects of programmes and services offered and to identify areas where improvements may be needed in the Department of Commerce (JP), Politeknik Kota Kinabalu (PKK).This PES was conducted on 49 final semester students, graduating from Diploma in Business Studies (DPM). They were the third Cohort whose intake was in June 2011. The survey questionnaire had five main sections: respondents profile; assessment of overall quality; assessment of skills and knowledge; assessment of Lecturers and Academic Advisor; and assessment of academic resources and facilities. All the data were analysed using the Statistical Product and Service Solutions (SPSS) software version IBM SPSS Statistics 19.0. For the assessment of the overall quality, attribute for teaching and learning experience was rated 100% with excellent, very good and good. Skills and knowledge section was evaluated by relating the statements with nine items as stated in the Programme Learning Outcomes (PLO). All the PLOs were marked at least good by 99% of the students. Assessment on lecturers and academic advisor were rated 43.9% as excellent and 45.23% as very good. In terms of academic resources and facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent whereby 12.2% rated the item as weak and 30.6% as average.

Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic resources and facilities

1. INTRODUCTION

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the perspective of graduating students upon the completion of their diploma programme. This report refers to an indirect measurement method by way of self-evaluation based on individual perception for the assessment of PLO. PLOs are the specific statements of graduates knowledge, skills and attitudes acquired at the end of the programme as evidence for the programme objectives achievements. This PES was conducted to assess the graduate students satisfaction and perceptions about various aspects of their academic experiences. 100% of the final semester students from the DPM programme had participated in the survey.

The main objectives of this PES are to:1) Determine the students perception in their attainment on the overall quality of learning and teaching in PKK;2) Determine the students self-assessment of knowledge, skills and soft skills achievement after going through the PLOs of the programme;3) Evaluate the students opinion towards contributions of Lecturer and Academic Advisor system implemented based on Outcome Based Education (OBE) approach;4) Evaluate the students opinion towards academic resources and facilities provided in PKK.

1.2 Programme Learning Outcomes (PLO)

OBE is an educational philosophy that believed that educational assessment should recognise and reflect progress made by individual students. PLOs are statements that describe what graduates are expected to know or be able to do on graduation. In the curriculum for DPM programme it has been specified that there are nine (9) PLOs to be acquired by the graduates upon graduation. The nine PLOs are as follows:

i. Apply fundamental principles of business and soft skills in related business and other related fields to be outstanding and successful in the future.ii. Use effectively management tools and interpersonal skills in business and working environment.iii. Communicate effectively with colleague and society as a whole.iv. Use effectively and efficiently the necessary techniques, skills, and its tools in business practices and assist in solving business problems.v. Develop an effective social responsibility and humanistic values to meet the common goals engage in life-long learning to enrich knowledge and competencies.vi. Inculcate entrepreneurial skills in the related discipline that contribute towards national growth and to be competitive in the business environment.vii. Adhere to professional codes of ethics to adapt the real challenges in working environment.viii. Demonstrate effective leadership and teamwork responsibility

2. METHODOLOGY

This survey involved 49 DPM students from December 2013 semester. Students were asked to fill up the PES questionnaires which were posted online and 89.1% of them responded. The respondents were required to evaluate and rate themselves based on 5-Likert Scale indicated below:1 = Weak2 = Average3 = Good4 = Very Good5 = Excellent

Students satisfaction and acceptance level was determined from the scale. Excellent, Very Good and Good indication rate shows the students are satisfied with the item. While Average and Weak indication rate shows the item need some improvements and correction for the programme.

This online survey was conducted between March until May 2014. The survey questionnaires were divided into five sections as follows: i. Section A: General Informationii. Section B: Overall Quality of Teaching and Learning iii. Section C: Skills and Knowledgeiv. Section D: Contributions of Lecturers and Academic Advisorsv. Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service Solutions (SPSS) software version IBM SPSS Statistics 19.0.

The questionnaires were based on students perception on teaching and learning in PKK, students response on skills and knowledge related to PLOs, students attainment on the soft skills, students rating for lecturers and academic advisors contribution, students opinion towards academic resources, overall services and facilities in PKK. This assessment strategy was aligned with the Curriculum Development Cycle -develop-implement-review as required by the MQA in order to improve the quality of programme.

3. RESULTS

The response from the students were analysed based on the following four criteria:i. Students response towards the Overall Qualityii. Students response on Skills and Knowledgeiii. Students ratings for Lecturer and Academic Advisor contributionsiv. Students opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular PLO so that the data analysis can be done appropriately for accreditation purposes. The results can be used an indicator to show how well the students have acquired their skills and knowledge as required in the PLOs of the programme.

3.1 SECTION A: PROFILE

Table 1: Students GenderGENDER

MaleFemale

Qty1237

(%)24.575.5

Table 2: Students RaceRACE

MelayuCinaIndiaBumiputera SabahBumiputera SarawakOthers

Qty63025015

(%)12.26.10.051.00.030.6

3.2 SECTION B: OVERALL QUALITY

Overall Quality was evaluated by relating the students experience with the teaching and learning environment in PKK. Two survey statements were given and the results were as follows:Table 3: Overall Quality ratingOVERALL QUALITY

WeakAverageGoodVery GoodExcellent

What is your impression on the overall quality of curriculum; and teaching and learning at PKK?0072517

(%)0.00.014.351.034.7

To what extent has the quality of teaching and learning in PKK improved since you were here?0042718

(%)0.00.08.255.136.7

3.2.1 PLO1 (Knowledge)For PLO 1 (Knowledge), four statements were given and the results were as follows:

Table 4: PLO 1 Knowledge rating

SKILLS AND KNOWLEDGE

PLO 1 (Knowledge)


I am able to apply knowledge of core discipline courses in my programme0062617

(%)0.00.012.253.134.7

I am able to apply knowledge of specialized courses in my programme0042817

(%)0.00.08.257.134.7

I am able to apply knowledge of elective courses in my programme0052915

(%)0.00.010.259.230.6

I am able to understand the technological applications relevant to my programme of study00112612

(%)0.00.022.453.124.5

3.2.2 PLO2 (Technical &Practical Skills)

For PLO 2 (Technical & Practical Skills), three statements were given and the results were as follows:

Table 5: PLO 2 Technical & Practical Skills ratingSKILLS AND KNOWLEDGE

PLO 2 (Technical & Practical Skills)


I am able to apply information technology in my programme01122214

(%)0.02.024.544.928.6

I am able to demonstrate my practical skills effectively0162517

(%)0.02.012.251.034.7

I am able to use computing technology for applications in my programme0462514

(%)0.08.212.251.028.6

3.2.3 PLO3 (Communication Skills)

For PLO 3 (Communication Skills), three statements were provided and the resultswere as follows:Table 6: PLO 3 Communication Skills ratingSKILLS AND KNOWLEDGE

PLO 3 (Communication Skills)


I am able to communicate effectively orally/visually (informal / formal / conversational / presentation)0053014

(%)0.00.010.261.228.6

I am able to communicate effectively in writing (writing reports and expressing ideas and opinions clearly and concisely)0163111

(%)0.02.012.263.322.4

I am able to use computing technology in communications0252913

(%)0.04.110.259.226.5

3.2.4 PLO4 (Critical Thinking & Problem Solving Skills)

For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the results were as follows:

Table 7: PLO 4 Critical Thinking & Problem Solving Skills ratingSKILLS AND KNOWLEDGE

PLO 4 (Critical Thinking & Problem Solving Skills)


I am able to solve problems using methods, tools and skills related to my programme0172813

(%)0.02.014.357.126.5

I am able to think critically and logically0042916

(%)0.00.08.259.232.7

I am able to plan, organize and complete a task0043114

(%)0.00.08.263.328.6

3.2.5 PLO5 (Social Skills and Responsibilities)

For PLO 5 (Social Skills and Responsibilities), three statements were given and the results were as follows:Table 8: PLO 5 Social Skills and Responsibilities ratingSKILLS AND KNOWLEDGE

PLO 5 (Social Skills and Responsibilities)


I am able to understand the role of my work in relation to social or cultural issues0032818

(%)0.00.06.157.136.7

I am aware of the value of considering diversity and differences in cultures in my work0122422

(%)0.02.04.149.044.9

I am aware of the impact of my work in a social context0152617

(%)0.02.010.253.134.7

3.2.6 PLO6 (Continuous Learning & Information Management Skills)

For PLO 6 (Continuous Learning & Information Management Skills), four statements were provided and the results were as follows:

Table 9: PLO 6 Continuous Learning & Information Management Skills ratingSKILLS AND KNOWLEDGE

PLO 6 (Continuous Learning & Information Management Skills)


I am able to continuously learn new skills and knowledge0051925

(%)0.00.010.238.851.0

I am able to engage in continuous learning beyond the classroom0033016

(%)0.00.06.161.232.7

I am able to learn and apply new concepts0052816

(%)0.00.010.257.132.7

I am able to use information resources (databases, libraries, internet etc)0052519

(%)0.00.010.251.038.8

3.2.7 PLO7 (Management & Entrepreneurial Skills)

For PLO 7 (Management & Entrepreneurial Skills), two statements were provided and the results were as follows:Table 10: PLO 7 Management & Entrepreneurial Skills ratingSKILLS AND KNOWLEDGE

PLO 7 (Management & Entrepreneurial Skills)


I am able to build/develop my career upon completion of my studies0052519

(%)0.00.010.251.038.8

I am able to develop time management skills0052816

(%)0.00.010.257.132.7

3.2.8 PLO8 (Professionalism, Ethics & Moral)For PLO 8 (Professionalism, Ethics & Moral), two statements were provided and the results were as follows:

Table 11: PLO 8 Professionalism, Ethics & Moral ratingSKILLS AND KNOWLEDGE

PLO 8 (Professionalism, Ethics & Moral)


I am able to understand the professional and ethical responsibilities related to my work0162319

(%)0.02.012.246.938.8

I am aware of the importance of safety issues related to my work0042223

(%)0.00.08.244.946.9

3.2.9 PLO9 (Leadership & Teamwork Skills)

For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were provided and the results were as follows:Table 12: PLO 9 Leadership & Teamwork Skills ratingSKILLS AND KNOWLEDGE

PLO 9 (Leadership & Teamwork Skills)


I am able to work with individuals from different backgrounds0012424

(%)0.00.02.049.049.0

I am able to work successfully as a member of a team0032224

(%)0.00.06.144.949.0

I am able to work successfully as a leader of a team0092614

(%)0.00.018.453.128.6

I am able to function in multidisciplinary teams0043015

(%)0.00.08.261.230.6

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are summarized below. Graduates were asked to offer insights of encouragement given into the programme delivery process. Six attributes of encouragement were offered and the results were as follows:Table 13: Contributions of Lecturers and Academic Advisors ratingCONTRIBUTIONS

Contributions of Lecturers and Academic Advisors

To what extent did your lecturer/academic advisor encourage you to:WeakAverageGoodVery GoodExcellent

Set high expectations for learning?0032224

(%)0.00.06.144.949.0

Be an actively involved learner?0082417

(%)0.00.016.349.034.7

Show concern for student learning?0052024

(%)0.00.010.240.849.0

Provide feedback frequently and promptly?0142321

(%)0.02.08.246.942.9

Show concern for student learning?0162022

(%)0.02.012.240.844.9

Provide feedback frequently and promptly?0042421

(%)0.00.08.249.042.9

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of educational hardware. The teaching and learning process would be greatly enhanced provided that there were sufficient resources/facilities for students to thrive academically. Table 4 shows the percentage of respondents ratings towards the sufficiency of resources/facilities at the PKK. Eleven statements of resources/facilities were given and the results were as follows:

Table 14: Academic Resources/Facilities ratingACADEMIC RESOURCES/FACILITIES

To what extent did Politeknik Kota Kinabalu provide you with the following resources/facilities?WeakAverageGoodVery GoodExcellent

Operation hours of the library0073012

(%)0.00.014.361.224.5

Access to databases and collections both physically and online in the library1112323

(%)2.02.024.565.36.1

Easy and responsive services of the HEP staff0112279

(%)0.02.024.555.118.4

Easy and responsive services of the counselling staff0012298

(%)0.00.024.559.216.3

Easy and responsive services of the library staff0072913

(%)0.00.014.359.226.5

Easy and responsive services of the administration staff00102910

(%)0.00.020.459.220.4

Access to Wi-Fi internet6159154

(%)12.230.618.430.68.2

Quality of computer labs11114185

(%)2.022.428.636.710.2

Quality of laboratories / workshops / kitchens0719185

(%)0.014.338.836.710.2

Quality of classrooms0514255

(%)0.010.228.651.010.2

Quality of sports and recreational facilities0512257

(%)0.010.224.551.014.3

4. SUGGESTED IMPROVEMENTS FROM STUDENTS

From the survey, some improvement has been suggested by the students. Its apparent that most of the suggestions were to improve the facilities provided in PKK. The suggestions are summarized as follow:

Expand the Wi-Fi Internet access in the campus area. Update the Past Year Examination Question Collections in the library. Provide covered parking in the campus area. Provide covered pedestrian pathway in the campus area. Install air conditioner in the classroom. Increase the online learning method in the teaching and learning process.

2PKK Program Exit Survey Report December 2013 Session (DPM)

Documents

Programme Exit Survey (PES) DIS 2013 Session (DPM) V1