Programme Exit Survey (PES) JUNE 2013 Session (DHK)

Programme Exit Survey (PES)

Report

Diploma in Hotel and Catering

Management- DHK

June 2013 Session

Politeknik Kota Kinabalu (PKK)

Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NO NAME POSITION1 Wan Mohamad Nasir bin Wan Abdul Rahman Director2 Hajjah Norehan Bt Md Shariff Deputy Director (Academic)3 Ngah Hamsiah Bt Arifin Head of Department (JPH)

Research Fellow (Polytechnic)

NO NAME1 Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)2 Azman B Talib3 Farah Asyikin Abd Rahman4 Shalizan B. Kadir5 Mohd Mayuzie Yusof6 Fadlilhisham B Ahmad

Research Fellow in Diploma in Electronic Engineering (Computer)

NO NAME1 Wan Norliana Wan Sulong (Head of Program)2 Ahmad Kassim Bin Yasin3 Melin Jopin

2PKK Program Exit Survey Report June 2013 Session (DHK)

ABSTRACT

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions

of various aspects of programmes and services offered and to identify areas where

improvements may be needed in the Department of Tourism & Hospitality (JPH), Politeknik

Kota Kinabalu (PKK). This PES was conducted on 41 final semester students, graduating

from Diploma in Hotel and Catering Management (DHK). They were the second Cohort

whose intake was in December 2010. The survey questionnaire had five main sections:

respondents’ profile; assessment of overall quality; assessment of skills and knowledge;

assessment of Lecturers and Academic Advisor; and assessment of academic resources and

facilities. All the data were analysed using the Statistical Product and Service Solutions

(SPSS) software version IBM SPSS Statistics 19.0. For the assessment of the overall quality,

attribute for teaching and learning experience was rated 100% with “excellent”, “very good”

and “good”. Skills and knowledge section was evaluated by relating the statements with nine

items as stated in the Programme Learning Outcomes (PLO). All the PLOs’ were marked at

least “good” by 94.1% of the students. Assessment on lecturers and academic advisor were

rated 30.2% as “excellent” and 41.7% as “very good”. In terms of academic resources and

facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent

whereby 27.8% rated the item as “average”.

Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic

resources and facilities


1. INTRODUCTION

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the

perspective of graduating students upon the completion of their diploma programme. This

report refers to an indirect measurement method by way of self-evaluation based on

individual perception for the assessment of PLO. PLOs are the specific statements of

graduates’ knowledge, skills and attitudes acquired at the end of the programme as evidence

for the programme objectives achievements. This PES was conducted to assess the graduate

students’ satisfaction and perceptions about various aspects of their academic experiences.

100% of the final semester students from the DHK programme had participated in the survey.

The main objectives of this PES are to:

1) Determine the students perception in their attainment on the overall quality of

learning and teaching in PKK;

2) Determine the students self-assessment of knowledge, skills and soft skills

achievement after going through the PLOs of the programme;

3) Evaluate the students’ opinion towards contributions of Lecturer and Academic

Advisor system implemented based on Outcome Based Education (OBE) approach;

4) Evaluate the students’ opinion towards academic resources and facilities provided in

PKK.

1.2 Programme Learning Outcomes (PLO)

OBE is an educational philosophy that believed that educational assessment should recognise

and reflect progress made by individual students. PLOs are statements that describe what

graduates are expected to know or be able to do on graduation. In the curriculum for DHK

programme it has been specified that there are nine (9) PLOs’ to be acquired by the graduates

upon graduation. The nine PLOs are as follows:

i. Apply knowledge of mathematics, science and electronic fundamentals to electronic

engineering principles.

ii. Troubleshoot, repair and do maintenance for electrical and electronics equipment with

specialization in computer.

iii. Communicate effectively with the engineering community and the society at large.


iv. Demonstrate critical thinking in providing effective solution to related computer and

electronic engineering problems.

v. Demonstrate awareness and consideration for societal, health, safety, legal and

cultural issues and the consequent responsibilities, taking into account the need for

sustainable development.

vi. Engage in professional development and independent acquisition of new knowledge

and skill.

vii. Recognize the need for entrepreneurship.

viii. Demonstrate an understanding of professional ethics, responsibilities and norms of

electrical and electronic engineering practices.

ix. Work independently or as a team member successfully, with a capability to be a

leader.


2. METHODOLOGY

This survey involved 41 DHK students from June 2013 semester. Students were asked to fill

up the PES questionnaires which were posted online and 99% of them responded. The

respondents were required to evaluate and rate themselves based on 5-Likert Scale indicated

below:

1 = Weak

2 = Average

3 = Good

4 = Very Good

5 = Excellent

Student’s satisfaction and acceptance level was determined from the scale. Excellent, Very

Good and Good indication rate shows the students are satisfied with the item. While Average

and Weak indication rate shows the item need some improvements and correction for the

program.

This online survey was conducted on October 2013. The survey questionnaires were

divided into five sections as follows:

i. Section A: General Information

ii. Section B: Overall Quality of Teaching and Learning

iii. Section C: Skills and Knowledge

iv. Section D: Contributions of Lecturers and Academic Advisors

v. Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service

Solutions (SPSS) software version IBM SPSS Statistics 19.0.

The questionnaires were based on students’ perception on teaching and learning in

PKK, students’ response on skills and knowledge related to PLO’s, students attainment on

the soft skills, students’ rating for lecturers and academic advisors contribution, student’s

opinion towards academic resources, overall services and facilities in PKK. This assessment

strategy was aligned with the Curriculum Development Cycle - “develop-implement-review”

as required by the MQA in order to improve the quality of programme.


3. RESULTS

The response from the students were analysed based on the following four criteria:

i. Students’ response towards the Overall Quality

ii. Students’ response on Skills and Knowledge

iii. Students’ ratings for Lecturer and Academic Advisor contributions

iv. Students’ opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular

PLO so that the data analysis can be done appropriately for accreditation purposes. The

results can be used an indicator to show how well the students have acquired their skills and

knowledge as required in the PLOs of the programme.

3.1 SECTION A: PROFILE

Table 1: Student’s Gender


GENDER

Male Female

Qty 25 16(%) 60.9 39.1

3.2 SECTION B: OVERALL QUALITY

Overall Quality was evaluated by relating the students experience with the teaching and

learning environment in PKK. Two survey statements were given and the results were as

follows:

Table 2: Overall Quality rating

OVERALL QUALITYWeak Average Good Very Good Excellent

What is your impression on the overall quality of curriculum; and teaching and learning at PKK?

3 3 8 16 6

(%) 8.3 8.3 22.2 44.4 16.7

To what extent has the quality of teaching and learning in PKK improved since you were here?

1 2 8 17 8

(%) 2.8 5.6 22.2 47.2 22.2

3.2.1 PLO 1 (Knowledge)

For PLO 1 (Knowledge), four statements were given and the results were as follows:

Table 3: PLO 1 Knowledge rating

SKILLS AND KNOWLEDGEPLO 2 (Technical & Practical Skills)

Weak Average Good Very Good ExcellentI am able to apply information technology in my programme

0 3 11 16 6

(%) 0.0 8.3 30.6 44.4 16.7

I am able to demonstrate my practical skills effectively

0 0 8 18 10

(%) 0.0 0.0 22.2 50.0 27.8

I am able to use computing technology for applications in my programme

1 3 10 18 4

(%) 2.8 8.3 27.8 50.0 11.1


3.2.2 PLO 2 (Technical & Practical Skills)

For PLO 2 (Technical & Practical Skills), three statements were given and the results were as

follows:

Table 4: PLO 2 Technical & Practical Skills rating

SKILLS AND KNOWLEDGEPLO 2 (Technical & Practical Skills)

Weak Average Good Very Good ExcellentI am able to apply information technology in my programme

0 3 11 16 6

(%) 0.0 8.3 30.6 44.4 16.7

I am able to demonstrate my practical skills effectively

0 0 8 18 10

(%) 0.0 0.0 22.2 50.0 27.8

I am able to use computing technology for applications in my programme

1 3 10 18 4

(%) 2.8 8.3 27.8 50.0 11.1

3.2.3 PLO 3 (Communication Skills)


For PLO 3 (Communication Skills), three statements were provided and the results were as

follows:

Table 5: PLO 3 Communication Skills rating

SKILLS AND KNOWLEDGEPLO 3 (Communication Skills)

Weak Average Good Very Good Excellent

I am able to communicate effectively orally/visually (informal / formal / conversational / presentation)

0 2 6 19 9

(%) 0.0 5.6 16.7 52.8 25.0

I am able to communicate effectively in writing (writing reports and expressing ideas and opinions clearly and concisely)

1 0 8 21 6

(%) 2.8 0.0 22.2 58.3 16.7

I am able to use computing technology in communications

2 2 7 19 6

(%) 5.6 5.6 19.4 52.8 16.7

3.2.4 PLO 4 (Critical Thinking & Problem Solving Skills)


For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the

results were as follows:

Table 6: PLO 4 Critical Thinking & Problem Solving Skills rating

SKILLS AND KNOWLEDGEPLO 4 (Critical Thinking & Problem Solving Skills)


I am able to solve problems using methods, tools and skills related to my programme

0 0 9 16 11

(%) 0.0 0.0 25.0 44.4 30.6I am able to think critically and logically

0 3 5 20 8

(%) 0.0 8.3 13.9 55.6 22.2I am able to plan, organize and complete a task

0 1 8 20 7

(%) 0.0 2.8 22.2 55.6 19.4

3.2.5 PLO 5 (Social Skills and Responsibilities)

For PLO 5 (Social Skills and Responsibilities), three statements were given and the results

were as follows:

Table 7: PLO 5 Social Skills and Responsibilities rating

SKILLS AND KNOWLEDGEPLO 5 (Social Skills and Responsibilities)


I am able to understand the role of my work in relation to social or cultural issues

0 3 2 23 8

(%) 0.0 8.3 5.6 63.9 22.2

I am aware of the value of considering diversity and differences in cultures in my work

0 2 3 20 11

(%) 0.0 5.6 8.3 55.6 30.6

I am aware of the impact of my work in a social context

0 0 6 19 11

(%) 0.0 0.0 16.7 52.8 30.6

3.2.6 PLO 6 (Continuous Learning & Information Management Skills)


For PLO 6 (Continuous Learning & Information Management Skills), four statements were

provided and the results were as follows:

Table 8: PLO 6 Continuous Learning & Information Management Skills rating

SKILLS AND KNOWLEDGEPLO 6 (Continuous Learning & Information Management Skills)

Weak Average Good Very Good ExcellentI am able to continuously learn new skills and knowledge

0 0 7 15 14

(%) 0.0 0.0 19.4 41.7 38.9I am able to engage in continuous learning beyond the classroom

0 0 7 16 13

(%) 0.0 0.0 19.4 44.4 36.1I am able to learn and apply new concepts

0 1 7 16 12

(%) 0.0 2.8 19.4 44.4 33.3

I am able to use information resources (databases, libraries, internet etc)

3 3 8 15 7

(%) 8.3 8.3 22.2 41.7 19.4

3.2.7 PLO 7 (Management & Entrepreneurial Skills)


For PLO 7 (Management & Entrepreneurial Skills), two statements were provided and the

results were as follows:

Table 9: PLO 7 Management & Entrepreneurial Skills rating

SKILLS AND KNOWLEDGEPLO 7 (Management & Entrepreneurial Skills)

Weak Average Good Very Good ExcellentI am able to build/develop my career upon completion of my studies

0 0 7 15 14

(%) 0.0 0.0 19.4 41.7 38.9I am able to develop time management skills

0 0 8 21 7

(%) 0.0 0.0 22.2 58.3 19.4

3.2.8 PLO 8 (Professionalism, Ethics & Moral)

For PLO 8 (Professionalism, Ethics & Moral), two statements were provided and the results

were as follows:

Table 10: PLO 8 Professionalism, Ethics & Moral rating

SKILLS AND KNOWLEDGEPLO 8 (Professionalism, Ethics & Moral)


I am able to understand the professional and ethical responsibilities related to my work

0 0 4 20 12

(%) 0.0 0.0 11.1 55.6 33.3I am aware of the importance of safety issues related to my work

0 2 3 16 15

(%) 0.0 5.6 8.3 44.4 41.7

3.2.9 PLO 9 (Leadership & Teamwork Skills)


For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were

provided and the results were as follows:

Table 11: PLO 9 Leadership & Teamwork Skills rating

SKILLS AND KNOWLEDGEPLO 9 (Leadership & Teamwork Skills)

Weak Average Good Very Good ExcellentI am able to work with individuals from different backgrounds

0 1 3 23 9

(%) 0.0 2.8 8.3 63.9 25.0

I am able to work successfully as a member of a team

1 1 2 25 7

(%) 2.8 2.8 5.6 69.4 19.4

I am able to work successfully as a leader of a team

0 2 8 19 7

(%) 0.0 5.6 22.2 52.8 19.4I am able to function in multidisciplinary teams

0 0 8 18 10

(%) 0.0 0.0 22.2 50.0 27.8

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC

ADVISORS


Responses from students towards the lecturers and academic advisors’ contributions are

summarized below. Graduates were asked to offer insights of encouragement given into the

programme delivery process. Six attributes of encouragement were offered and the results

were as follows:

Table 12: Contributions of Lecturers and Academic Advisors rating

CONTRIBUTIONSContributions of Lecturers and Academic Advisors

To what extent did your lecturer/academic advisor encourage you to:


Set high expectations for learning?

0 0 4 17 15

(%) 0.0 0.0 11.1 47.2 41.7

Be an actively involved learner? 0 0 8 19 9

(%) 0.0 0.0 22.2 52.8 25.0Show concern for student learning?

0 0 6 19 11

(%) 0.0 0.0 16.7 52.8 30.6Provide feedback frequently and promptly?

0 1 6 15 14

(%) 0.0 2.8 16.7 41.7 38.9Show concern for student learning?

0 0 6 22 8

(%) 0.0 0.0 16.7 61.1 22.2Provide feedback frequently and promptly?

0 0 4 13 19

(%) 0.0 0.0 11.1 36.1 52.8

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of

educational hardware. The teaching and learning process would be greatly enhanced provided

that there were sufficient resources/facilities for students to thrive academically. Table 4

shows the percentage of respondents’ ratings towards the sufficiency of resources/facilities at

the PKK. Eleven statements of resources/facilities were given and the results were as follows:

Table 13: Academic Resources/Facilities rating

ACADEMIC RESOURCES/FACILITIES


To what extent did Politeknik Kota Kinabalu provide you with the following resources/facilities?


Operation hours of the library

1 3 9 19 4

(%) 2.8 8.3 25.0 52.8 11.1

Access to databases and collections both physically and online in the library

2 5 9 15 5

(%) 5.6 13.9 25.0 41.7 13.9Easy and responsive services of the HEP staff

1 4 9 13 9

(%) 2.8 11.1 25.0 36.1 25.0

Easy and responsive services of the counselling staff

2 2 13 12 7

(%) 5.6 5.6 36.1 33.3 19.4

Easy and responsive services of the library staff

3 2 8 14 9

(%) 8.3 5.6 22.2 38.9 25.0

Easy and responsive services of the administration staff

6 2 7 15 6

(%) 16.7 5.6 19.4 41.7 16.7Access to Wi-Fi internet 12 10 3 9 2

(%) 33.3 27.8 8.3 25.0 5.6Quality of computer labs 3 11 8 10 4

(%) 8.3 30.6 22.2 27.8 11.1Quality of laboratories / workshops / kitchens

3 6 14 7 6

(%) 8.3 16.7 38.9 19.4 16.7Quality of classrooms 10 4 10 10 2

(%) 27.8 11.1 27.8 27.8 5.6Quality of sports and recreational facilities

4 7 14 8 3

(%) 11.1 19.4 38.9 22.2 8.3

4. SUGGESTED IMPROVEMENTS FROM STUDENTS

menambah baik kemudahan praktikal seperti peralatan dapur. Lecturing improvement for better performance in student studies. Find a

suitable method that suite with student's concept of study. Pembelajaran sekarang tidak sama dengan method pembelajaran dahulu.


TINGKATKAN SERVIS DALAM PENTADBIRAN. Poli Telipok Branch needs more facilities, better classrooms, and better

internet connection. KEMUDAHAN INSFRASTRUKTUR PERLU DI PERBAIKI...BILIK KULIAH DI

TELIPOK HARUS DITINGKATKAN LAGI KUALITINYA....KEMUDAHAN PENGANGKUTAN KE KAMPUS TELIPOK PERLU DI PERBAIKI.....TERIMA KASIH...........:)

peningkatan terhadap akses internet dan memberi kemudahan yang lengkap dan wajar kepada pelajar jabatan hospitaliti dan pelancongan (telipok)

tingkatkan lagi pengurusan dan perbaiki bangunan politeknik kota kinabalu di area telipok

MEMPERTINGKATKAN KUALITI BILIK KULIAH...MEMPERBANYAKKAN PENGANGKUTAN KE TELIPOK.. TERIMA KASIH ..

Menambah baik dari semua segi kemudahan pelajar dan keselematan pelajar.

the dhk students here felt left out from the main campus and the facilities here didn't meet the students expectations.

PERTINGKATKAN KEMUDAHAN PELAJAR DI POLITEKNIK CAWANGAN TELIPOK

Need Improvements Dari sudut pandangan saya, para pelajar mengalami sedikit masalah dalam

melakukan latihan praktikal kerana kekurangan peralatan teknologi. Saya mencadangkan agar pihak Politeknik Kota Kinabalu boleh menambah lagi beberapa peralatan teknologi bagi mempermudahkan lagi untuk para pelajar menguasai bidang pelajaran dari segi praktikal.

SAYA HARAP BILIK KULIAH KAMI ADA PENGHAWA DINGIN SAYA MAHU ADA TALIAN INTERNET YANG SANGAT BAIK

MEMPERTINGKATKAN KUALITI KAMSIS DAN BILIK KULIAH.MENAMBAHKAN KEMUDAHAN SEPERTI PENGANGKUTAN DAN KEMUDAHAN LAIN UNTUK PELAJAR TERUTAMA KELAS DI TELIPOK.MENGETATKAN KESELAMATAN PELAJAR

PASTIKAN SEGALA KELENGKAPAN YANG DI PERLUKAN OLEH PELAJAR ADALAH LENGKAP DAN DAPTA MEMBANTU DI MASA HADAPAN

ok Need improvements. politeknik kota kinabalu adalah sesuatu institut yang bagus,tetapi apabila

bermulanya pengambilan pelajar yang baru pihak pengurusan yang berkaitan dengan pengambilan pelajar baru ini mengambil pelajar yang kurang berkualiti oleh sebab inilah apabila para pelajar ini keluar untuk membuat praktikal kebanyakan dari mereka telah meninggalkan kesan yang negatif kepada tempat mereka praktikal.Pekara ini telah dialami oleh saya sendiri tetapi sering kali para staff memberi semangat dengan mengatakan bahawasanya pelajar politeknik adalah pilihan yang utama kepada agensi pekerjaan diluar tetapi kenyataanya adalah sebaliknya.harap pihak politeknik mengambil berat akn pekara ini kerana dengan pengambilan pelajar yang berkualiti pasti politeknik akan menjadi tempat pertama di masa akan datang

saya mengharapkan agar kualiti akses internet dapat ditingkatkan lagi dengan lebih baik. itu yang kami berharap sepanjang pembelajaran kami di politeknik ini.

improve the management in polytechnic.


semoga kemudahan yang ada untuk pelajar yang berada di telipok dipertingkatkan, budget untuk kelas memasak bagi kos kami harus di ambil kira kerana kurang peruntukkan, dan memberikan lebih peluang kepada jabatan kami untuk melakukan aktiviti luar dan kemudahan bas.TQ

Agar Politeknik meambah lagi dana untuk kelas praktikal. Hal ini kerana pelajar dapat menggunakan skill di bengkel sepenuhnya tanpa perlu berkongsi peralatan.

Menyediakan kemudahan wifi di kamsis supaya pelajar dapat belajar dengan mudah.Wifi tersebut hanya boleh 'acess' pada laman web tertentu sahaja bukan media sosial.

Membaiki tandas di kamsis.Bajet untuk kelas perlu ditambah supaya pelajar dapat melakukan sesuatu tugasan dengan lebih baik lagi.

menambah baik bahagian pejabat pentadbiran terutama kepada sistem pengurusan pengangkutan, dimana pengendali pengangkutan tidak memberi kerjasama malah mengutuk sesama pelajar walaupun tugas sebenar untuk mengurus pengangkutan adalah pensyarah, namun bagaimana pula bagi pelajar yang mengambil subjek Event untuk mengurus pengangkutan. bukan kah sepatutnya pelajar sendiri yang mengurus. sila nilai semula kakitangan Pejabat Pentadbiran terutama bahagian Pengangkutan. Sekian

tingkatkan kemudahan d pkk. MEMPERBANYAKKAN PENGANGKUTAN KE CAWANGAN TELIPOK

UNTUK PELAJAR. MENINGKATKAN KUALITI BILIK KULIAH. KEMUDAHAN INSFRASTRUKTUR PERLU DIPERTINGKATKAN DAN DI

PERBAIKI. KEMUDAHAN PENGANGKUTAN KE KAMPUS TELIPOK HARUS DI PERBAIK. KEMUDAHAN KELAS JUGA HARUS DI PERTINGKATKAN

KEMUDAHAN INSFRASTRUKTUR PERLU DIPERTINGKATKAN DAN DI PERBAIKI. KEMUDAHAN PENGANGKUTAN KE KAMPUS TELIPOK HARUS DI PERBAIK. KEMUDAHAN KELAS JUGA HARUS DI PERTINGKATKAN

pihak politeknik kota kinabalu mesti mengambil berat tentang kemudahan-kemudahan bengkel di setiap jabatan.

harap dapat pengurusan lebih baik pihak politeknik kota kinabalu seharusnya mengambilberat mengenai

kebajikan pelajar2 di politeknik kota kinabalu. dan menydiakan kemudahan yang lebih baik.


Documents

Programme Exit Survey (PES) JUNE 2013 Session (DHK)