P in Pennine Pennine News · Signing up to Organ Donation Week ..... Pg 6 Zero pressure with new heel ... Please recycle this magazine DEAR colleague, Before the publication of the

Quality-DrivenResponsibleCompassionate

PridePennine

in

Issue 149 • September 2016

Pennine News

Construction startson new Maggie’s Centre at Oldham

INSIDE this issue:

• Trust receives CQC rating

• Staff take part in national infection prevention improvement project

• Free Wi-Fi available at Trust

• Zero pressure with new heel wedges

In the news2 Sept 2016

Inside NewsTHE Trust has several communication tools to help keep staff up to date:

Team Talk is sent round monthly, for use in all team briefings.

The Weekly Message is emailed on Tuesdays and contains news about the Trust, our staff and services.

Weekly bulletins are emailed on Mondays and contain a range of operational and site information.

Online copies of all the bulletins and Team Talk, plus more, can be found on the Trust intranet at nww.pat.nhs.uk/communications

You can send your stories for either Pennine News or for local media to Trust communications at [email protected] or call Nicola Berry on 44284.

If you have any ideas, views or suggestions regarding communications across the Trust, please email [email protected]

ContentsStaff take part in nationalimprovement project ........................Pg 4New hand held pain relieftreatment at Oldham........................Pg 4Free Wi-Fi access launchedat Trust ................................................Pg 5Construction starts on newMaggie’s Centre at Oldham ...........Pg 6UK’s first NHS use of hand held pain relief treatment at Oldham ....Pg 6Signing up to OrganDonation Week .................................Pg 6Zero pressure with new heelwedges ................................................Pg 7Third digital x-ray room atRochdale .............................................Pg 7Team Talk ...........................................Pg 8Team focus on staffengagement .......................................Pg 9Work out at work day ......................Pg 10New digital screens ...........................Pg 11New printers coming ........................Pg 11Students as care champions .............Pg 11League of Friends stunningartwork donation ..............................Pg 12Pennine cadets triumph ..................Pg 12Thought for the month ....................Pg 13Diary dates ..........................................Pg 13Festival of learning ............................Pg 13Rochdale unit rewarded forcompassionate care ...........................Pg 14Donation for impressive care .........Pg 14Staff notice board .............................Pg 15

Please recycle this magazine

DEAR colleague,

Before the publication of the Trust’s CQC inspection report, I spent most of the day, along with Professor Matt Makin, Medical Director, and Elaine Inglesby-Burke, our new Chief Nurse, visiting our sites and holding staff briefings.

Attendance at these staff sessions was high and I would like to thank those of you who were able to spare the time from your ward or department for joining us. Apologies for it being standing room only for many I’m afraid. For me, the large attendance and the nature of the questions put to us reaffirmed the genuine passion, commitment and professionalism staff here at Pennine have towards their hospital, their service, and the care you provide.

As we expected, the CQC’s report doesn’t make comfortable reading and whilst we will all, I’m sure, be very disappointed and feel somewhat bruised with the overall findings of the CQC’s inspection and its overall rating, we should welcome this report which I believe is a fair assessment of the issues facing the organisation.

Although the CQC inspection was a point in time, I believe this report holds up a mirror to the organisation and reflects very much what you have been saying for some time on issues related to staffing pressures, inadequate systems, culture, leadership and resources. Having spoken to many of you over the last few months, I’m sure you will be quite relieved that this report exposes the real challenges and difficulties you are working under. It brings into sharp focus the things that need to be addressed.

This feeling among staff is also reflected in the results of the Trust’s annual NHS staff satisfaction surveys which, over a number of years, have highlighted low staff morale and issues around culture and leadership. What concerns me the most is the fact that nearly half of staff who work across this organisation, whether in our hospitals or in the community, would not recommend this Trust to their friends or family to be treated or care for. And many of you would not recommend working here. This has to change.

We need to be honest with ourselves and accept that things must improve for our patients and for everyone who works here. No one comes to work to do a poor job or

intentionally provides sub-standard care or poor customer service. The NHS prides itself on compassion and professionalism. We owe it to ourselves and to our patients and the local communities we serve to take this opportunity to drive forward improvements.

As a consequence of the findings of the CQC’s inspection, and following my own assessment and review since I came into post, we know improvements must be made not only in the short term to stabilise our fragile and pressured services, but in the longer term to ensure services are sustainable. We want all services to meet the high standards that our patients expect and deserve.

We have not waited for the publication of this report to put an improvement plan in place to support staff and patients. This is about the

here and now. Our priority is to keep our services running safely and to ensure patients receive good safe treatment in a timely manner. We need to listen to staff, invest in systems and hospital infrastructure and respond positively and appropriately to the challenges this Trust faces. Staff who work on the ground and across our localities will have the ideas, ideas and solutions to make improvements happen.

On the day of publication, I gave a number of media interviews with national and regional TV and radio to explain what improvements we have made and the actions we have put in place to make our services safer and more reliable. Part of this is to help reassure our patients and public about the care we provide. I also want to show that we are beginning to turn things round. With your commitment and involvement, I believe we can achieve great things so that Pennine Acute Trust, like Salford Royal, becomes one of the best and safest NHS Trusts in the country.

This Trust and everyone who works here will be better, stronger and more determined than ever to drive up improvements as a consequence of today’s CQC report.

My latest Chief Executive video to staff is available on our Trust intranet. Our Trust media response to our CQC report is also available on our intranet and public website.

Sir David DaltonChief Executive

Message from the Chief Executive - CQC Report

3In the news

IN briefings given to Trust staff last month, Sir David Dalton who took over as Chief Executive in April, said he is determined to apply his track record of patient safety, high quality of care and high staff satisfaction, taking the learning from Salford Royal, to drive the necessary improvements and changes at PAT to ensure services are “safer, more reliable and sustainable for the future”.

England’s Chief Inspector of Hospitals has given the Trust an overall rating as ‘Inadequate’ for services provided by PAT following an inspection by the CQC in February and March 2016.

The CQC – the health and social care regulator - can give one of four ratings to Trusts and services: ‘Outstanding’, ‘Good’, ‘Requires Improvement’, or ‘Inadequate’. A team of CQC inspectors found the Trust provided services that were Good for ‘Caring’, but were deemed overall ‘Inadequate’ for being ‘Safe’ and ‘Well-Led’, and ‘Requires Improvement’ to be ‘Effective’ and ‘Responsive’.

The CQC inspected all four hospitals and all community services run by the Trust:

• Rochdale Infirmary was rated as ‘Good’

• Fairfield General Hospital in Bury was rated as ‘Requires Improvement’

• North Manchester General Hospital was rated as ‘Inadequate’

• The Royal Oldham Hospital was rated ‘Inadequate’

• All community services run by the Trust were rated as ‘Good’ across all CQC domains

• ‘Outstanding’ rating given for the Caring domain in the community End of Life Service

• Outpatients, x-ray and other diagnostic services rated ‘Good’ across all hospital sites

Although CQC inspectors mostly saw Trust staff “treating patients in a compassionate and sensitive way” during their visits, they reported concerns about the systems and procedures that are in place to keep people safe and free from harm.

The CQC has stopped short of recommending the Trust to be placed into special measures. Under the leadership of Sir David Dalton, PAHT’s new management team working closely with Salford Royal has put in place a comprehensive action plan to deliver improvements. Also, as part of its plans, the Trust has secured a finance package of £9.2 million with local commissioners and regional and national health and social care partners - additional money to spend on staffing and service improvements.

Commenting on the report, Sir David said: “We have not waited for the publication of this report to put an improvement plan in place to support staff and patients. Our priority is to keep our services running safely and to ensure patients receive good safe treatment in a timely manner. We will not allow this organisation to run unsafe services. It is recognised that for this Trust to make services safer and more reliable, it requires the support from our health and social care partners to provide over the next six months and to consider longer-term solutions for services across Greater Manchester.

“The Trust needs stability in its services and its leadership. This will be the start of a new journey and a new focus for staff here. The Trust and the 9,000 staff who work across the four hospitals and our community services will be stronger, better and more determined than ever to drive improvements as a consequence of the publication of this report so that Pennine Acute Hospitals Trust, like Salford Royal, becomes one of the best and safest NHS Trusts in the country.”

Improvement BoardHealth and social care organisations within Manchester and across Greater Manchester have come together through a new Improvement Board to help stabilise and offer support to some key service areas that

are facing pressures due to staffing shortages – namely A&E, maternity and children’s services, and critical care services. Under the leadership of Sir David Dalton, and with the support of partner organisations across Greater Manchester, a range of immediate actions are being put in place.

Work is already underway to ensure maternity services are safe and sustainable through the Trust’s Maternity Improvement programme and collaborative working with colleagues from Central Manchester University Hospitals NHS Foundation Trust. CMFT has been working to develop a programme of Clinical Leadership and support in order to stabilise services on the North Manchester General Hospital site. The recruitment and retention of maternity staff has been a major focus for the Trust over the last few months with a new management team in place and the Trust recently recruiting a further 33 midwives and 25 healthcare support workers to enhance our midwifery staffing establishment.

Lord Peter Smith, Chair of Greater Manchester Health and Social Care Strategic Partnership Board - the body overseeing the region's devolved health and social care system - said: "Devolution has given us the opportunity to work together - and support each other - in instances like this, so that we can collectively raise standards or tackle key issues across the whole area. Problems must

New leadership team at PAT takes action following CQC Report

Themes Improvement ProjectsFragile Services Urgent Care

Maternity Paediatrics Critical care

Safety A consistent set of high standards for every ward Large scale quality improvement collaborative focussing on the critically unwell

and the prevention and control of infection End of life and bereavement care Safe medicines management

Risk and Governance Implement new risk and governance arrangements across the Trust Ensuring all safeguarding systems to protect patients are consistently in place

Operations and Performance

Data quality and patient pathway management Improve patient flow systems

Workforce Safe staffing New recruitment model Developing our staff and improving engagement

Leadership Consistent leadership and executive team Strengthen local site leadership (Oldham, Bury, Rochdale, Manchester) Clinical leadership development



















(Continued on Page 4...)


Staff take part in national improvement projectSENIOR nurses at Pennine Acute are taking part in a national NHS Improvement 90 day project to reduce infection rates in hospitals.

The Trust is taking part in the project to see which infection prevention interventions have the highest impact on a defined number of wards.

The rapid improvement team at Pennine Acute Trust includes Lorraine Durham, matron for infection prevention and control; Michelle Connaughton, lead nurse – general internal medicine, infectious diseases and respiratory; Tracey Shaw, lead nurse – general internal medicine, cardiology and stroke services; Val McGuigan, matron division of anaesthesia and surgery and Andrea Shenton, matron acting clinical matron on ward T7 at The Royal Oldham Hospital.

They are collectively working on methods to improve hand hygiene and the wearing of personal protective equipment (PPE) on three wards within the Trust and by focussing on these areas they can discover what works effectively and then roll-out the efficacy to all other wards and departments.

The pilot wards which are involved are G2 at The Royal Oldham Hospital site, ward 21 at Fairfield and E1 at North Manchester.

Integral to the project is the use of a new colour coded card system in order to improve staffs’ compliance with hand hygiene and the wearing of personal protective equipment (PPE).

The scheme was initially launched last year following a staff engagement project to

improve PPE and hand hygiene practice, particularly among medics.

A red, yellow and green card system was devised to signpost staff and encourage better adherence to policies around infection control. The concept is adapted from the progressive coloured card system used in football, whereby infection control practitioners issue a yellow card to staff members not complying with infection control policy, for example wearing a watch in a clinical setting or not washing their hands between patients.

Lorraine Durham, matron for infection prevention and control, said: “The yellow card should not be construed as a disciplinary or punitive measure, it should be seen as a gentle reminder and invite for discussion and education surrounding hand hygiene and wearing of personal protective equipment compliance. A record is kept by the infection prevention team of the staff name, position and area of work and the reason for the yellow

card being issued. There is no further action at this point as the yellow card is a reminder for staff to reflect on their practice and a chance to get it right next time.

“Staff noted to be receiving more than one yellow card for the same poor practice (or following a specified number of unrelated yellow cards) would, however be given a red card and their manager informed in order to address the situation.”

The three ward managers, matrons and nursing leads will have colour coded cards with them in order to challenge practice and to identify any gaps in knowledge and therefore discuss and train staff, and generally encourage discussions surrounding infection prevention compliance.

Lorraine added: “The improvement team are also looking at many other areas on wards which may affect infection rates such as staff training levels and cleaning. The team have attended four study days over the last few months along with 23 other Trusts in the UK, to share best practice in health improvement systems and learning experiences with other Trusts.”

Claire Chadwick, lead for infection prevention at Pennine Acute, said: “Hopefully the work for this project will give the team other ideas for improvement projects in the future. It is hoped that by focussing on the three wards across the Trust and working in a supportive way with all the multi-disciplinary teams, we can affect any changes needed and build on the great work already done in these areas.”

not be viewed as individual area issues - they need to be addressed by Greater Manchester and other parts of the wider region.

"We now have senior clinicians from across the region meeting regularly to advise - and act on - how the whole Greater Manchester structure and its expert workforce can be best used to help each other. This is not only in times of crisis, but as the start of that transformational process of making the entire system more robust and sustainable."

ACTIONS for improvement arising from the CQC’s report will be required across a range of services through a robust quality improvement plan. These actions will need collective involvement and support from all staff.

All actions will be integrated into the seven themes as set out below of: Fragile services, Safety, Risk & Governance, Operations & Performance, Workforce and Leadership.

Stabilising pressured and fragile servicesOur clinical and management teams have been working with Salford Royal colleagues to better understand the issues and operational challenges facing staff and to help stabilise four key service areas that are particularly pressured and fragile - A&E, maternity, paediatrics, and critical care – due, in part, as a result of staffing and bed pressures.

It is recognised that for the Trust to make our operational services across these areas stable and safe in the short term, and sustainable and robust for the future, the Trust requires the support of partner organisations to look at a system-wide response and longer-term solutions across Greater Manchester.

A multi-agency Improvement Board has been set up to support PAHT and to help stabilise these key services. We are working closely with our four local CCGs, Local Authorities in Manchester, Oldham, Bury and Rochdale, as well as national and regional agencies

including; NWAS, NHSI, NHS England, the CQC and neighbouring provider Trusts, through this Board.

The Improvement Board for PAT is chaired by the new Chief Officer of the new Greater Manchester Health and Social Care Partnership, to consider and implement a combination of immediate and long term actions to support our services. The formation of an Improvement Board such as this is not uncommon in efforts to support local Trusts and the wider healthcare system. Working groups for each of the four key services involve senior clinicians and are being led by Prof Matt Makin, Medical Director for PAT and Mr Chris Brookes, Medical Director for Salford.

Under the leadership of Sir David Dalton, and with the support of our local CCGs and other organisations across Greater Manchester, a range of immediate actions are being put in place over the coming weeks. More activity will take place this month to ensure Pennine Acute is able to provide high quality, safe and reliable care across all of our hospitals.

(...Continued from Page 3)

5In the news

Two long serving volunteers say farewell to TrustTWO long serving volunteers who have dedicated a staggering 55 years of combined service at The Royal Oldham Hospital have finally decided to call it a day.

Marjorie Bamforth, 89, from Royton, and Lilian Hall, 84, from Grotton, have served as volunteers at The Royal Oldham Hospital for over 28 years and over 27 years respectively.

Marjorie and Lilian, who both volunteer in the admissions department, were wished well by their friends and colleagues at a special celebration with tea and cake.

Joanne McAllister, voluntary service manager at the Trust said: “We are extremely proud of the support and dedication these ladies have given the Trust as volunteers. They are our longest serving volunteers at the Trust and they will be missed by all the staff at The Royal Oldham Hospital. I wish them both well for the future.”

Marjorie first started working as a volunteer at The Royal Oldham Hospital in December 1987 as a hostess. At that time there were only a handful of volunteers working at the hospital and she had to wear a white coat, which meant that she was often mistaken as a doctor.

She has also volunteered in the hospital chapel, library service, blood donor service, and on various wards and in the outpatients department.

Lilian first started volunteering in September 1988 and just like Marjorie she started out as a hostess. She has volunteered in many different areas at The Royal Oldham Hospital over the years, including the library, where she would take round a trolley of books to the outpatients and accident and emergency departments. She currently works for the admissions department escorting patients safely onto the wards.

Free Wi-Fi internet access at Trust gets thumbs up from users

PATIENTS and visitors at hospitals across the Trust can now to keep in touch with family and friends over the internet following the launch of a free Wi-Fi internet service.

The new system has been designed and installed by the Trust’s IT communications team and supplier Wi-Fi Spark Ltd, and after being tested in the emergency department at North Manchester General Hospital, has now been rolled out Trust wide.

Being in hospital, whether it is as a patient on a ward or waiting for an outpatient appointment, can be a challenging time for some people and it is hoped that access to free Wi-Fi will provide a good distraction for them.

Previously patients had to rely on their own mobile signal and pay for their own data usage. Now an average of 200 devices per day are being logged on to the free Wi-Fi service at North Manchester General Hospital.

The paediatric emergency department at North Manchester was one of the first departments within Pennine Acute to trial the free Wi-Fi access.

Dianne Cook, lead advanced paediatric nurse practitioner, said: “We were very keen to develop the free Wi-Fi access following on from feedback from children and young people who have visited our department. Their voices have been heard loud and clear as we have listened to their views and opinions following surveys undertaken in the department and in a recent Children’s Commissioner ‘takeover’ day, which involved local schoolchildren working in our department and getting involved in decision-making.

“A strong recommendation that came from the children was for them to have

free Wi-Fi access when they attend hospital, and this view has been echoed by adults who often ask staff if they can have access.”

Ray Ashton, IT communications manager, said: “Our Trust directors and leading clinicians have been very supportive in getting this Wi-Fi service implemented throughout the Trust’s hospitals. This has meant a re-design of our current Wi-Fi network and the operational support of a service partner.

“We surveyed all patient and visitor areas and installed additional Wi-Fi access points to address weak signal areas.

”The Wi-Fi system is easy to access and totally free for users at North Manchester General Hospital, The Royal Oldham Hospital, Rochdale Infirmary and Fairfield General Hospital.”

Connecting to the free Wi-Fi wireless network is a very simple process and will be clearly described on posters throughout the Trust. There is also a helpdesk number to ring if patients or visitors encounter any problems.

Eight-year-old Charlie Grimshaw from Middleton took advantage of the new service when he was treated in A&E at North Manchester for an injury to his ankle. His mum, Nicola, said: “I think the free Wi-Fi in A&E is a good idea as it helps parents be able to get in touch with any other relatives they may need to contact whilst in hospital. Also it’s great for kids in A&E as it helps pass the time and take their mind off their illness or injury. Whilst we were waiting to be seen and go for x-rays, Charlie played on the iPad.”

Charlie said: “I enjoyed playing games on the iPad while I was waiting. It stopped me from getting bored and made me forget about my sprained ankle.”

Charlie is pictured accessing the free Wi-Fi in the paediatric emergency department with Dianne Cook, lead advanced paediatric nurse practitioner

Construction starts on new Maggie’s Oldham centreMAGGIE’S, the charity that provides free practical, emotional and social support for people with cancer and their family and friends, is celebrating as construction has now officially commenced at its new centre being built in the grounds of The Royal Oldham Hospital. It will be named ‘Maggie’s Oldham, The Sir Norman Stoller Centre’ and will be Maggie’s second in the Greater Manchester area.

To mark the occasion Laura Lee, Maggie’s chief executive, Professor Matt Makin, Pennine Acute’s executive medical director, Jean Stretton, Leader of Oldham Metropolitan Borough Council, Dr Carolyn Wilkins, chief executive at Oldham Metropolitan Borough Council, Oldham’s Mayor and Mayoress: Councillor Derek Heffernan and Di Heffernan and principal donors to the new centre Sir Norman Stoller, with fellow Trustees, Roger Gould and Stephen Lowe from The Stoller Charitable Trust and Katie Allen, representing the Eric and Margaret Kinder Charitable Trust, were on site to celebrate the momentous milestone of breaking ground.

Once open, Maggie’s Oldham will give visitors access to Maggie’s evidence based programme of support, including psychological support, benefits advice, nutrition workshops, relaxation and stress management, art therapy, tai chi and yoga. The Centre is due to open in summer 2017 and is predicted to receive 10,000 visitors every year, many of whom will use it to relax before or after treatment and to share experiences with other cancer patients.

Professor Matt Makin, executive medical director at Pennine Acute, said: “It will be fantastic to have this valuable service here on The Royal Oldham Hospital site. We know that our patients will benefit from the practical, emotional and social support that will be provided at Maggie’s Oldham, which will be housed in an amazing new building which we are sure will be well-received by patients and their families.”

The official breaking the ground ceremony is pictured on the front page of Pennine News.


Trust backs Organ Donation WeekEVERY day around three people die whilst waiting for a life saving organ transplant and there are currently 7,000 people waiting for a transplant.

This year national Organ Donation Week runs from 5 to 11 September, with the theme ‘Turn an end into a beginning.’ The national campaign is to encourage everyone to have a conversation about their donation wishes at the end of an event, whether big or small. It could be as big as a football club holding a discussion when the whistle blows or you as a family talking at the end of a meal or favourite TV programme.

It is hoped that these conversations will result in more people deciding that they want to turn their own end into a beginning for someone else; by signing up to the Organ Donation Register and ensuring family and friends know their donation decision. If you register without telling them, it may come as a surprise, so letting them know what you have decided now makes it much easier for them to support what you want in the future.

Organ donation can be a hard thing to discuss, especially with your friends and family, but it can be made a little easier. Explain how donating your organs and tissues will improve, or even save lives and tell them how you arrived at your decision to donate your organs.

The Trust will be promoting Organ Donation Week through a number of initiatives including signs promoting donation on the Fleet vehicles which travel between sites through the

month of September; and making it easier for patients, staff and visitors to sign up to the Organ Donor Register, by having links available on the intranet and public website. Leaflets will also be available in the main reception of each site.

The Trust’s Organ Donation Committee would particularly like all Pennine Acute staff to consider what their own wishes would be. If you want to make a real difference by being an organ donor after your death, join the Organ Donor Register (https://www.organdonation.nhs.uk/register-to-donate/) and talk about your decision with family and friends.

Some facts to use to start a conversation:

One person can save or transform up to nine lives through organ donation and transform even more by donating tissue.

Patients from Black, Asian and minority ethnic communities will, on average, wait a year longer for a kidney transplant because organs from people with the same ethnic background are more likely to be a match.

Anyone can join the NHS Organ Donation Register; age is not necessarily a barrier to donation.

If you die without registering to donate your organs, your next of kin could be asked to make the decision for you.

PATIENTS at hospitals run by Pennine Acute Trust are the first NHS patients in the UK to be able to self administer a new pain relieving drug (Sufentanil) via a hand held device (Zalviso).

The Trust is the first NHS Trust in the UK to use the pioneering technique. Using a hand held device eliminates the risks associated with traditional intravenous pain relief.

Since 13 June the Trust has been using one Zalviso device at The Royal Oldham Hospital as part of an evaluation process, where 40 patients will try out the device. Another Zalviso device will be introduced at North Manchester General Hospital soon for evaluation purposes.

Following the evaluation the Trust will share its findings and experiences throughout this process with other NHS Trusts.

The first NHS patient to use the device in the UK is local man Peter Fletcher, 81, (pictured) who has used the device to ease

post-operative pain following colorectal surgery.

Dr Bhaskar Saha, clinical director and consultant in anaesthetics at Pennine Acute, said: “We are very excited to be the first NHS Trust in the UK to have used Sufentanil

in a patient controlled analgesia (PCA), known as Zalviso. It is a novel technique that is currently used in Europe and we are proud to be the pioneers in this country. This technique is non-invasive and the analgesia provided does not require intravenous access thus reducing patient risks.

“A lot of hard work has been done in providing

training, information and having a robust governance strategy in order to introduce this into our hospitals and we expect our patients to benefit from this technique.”

Pictured left to right: clinical nurse specialist Lynne Wright, Peter Fletcher (patient), specialist pain sister Lindsay Taylor and staff nurse Pinky Balanza.

Leading the way with UK’s first NHS use of hand held pain relief treatment at Oldham

7News - Trust stories

Third digital x-ray room installed at Rochdale InfirmaryRADIOLOGY services at Rochdale Infirmary have been strengthened with the creation of a third digital x-ray room on the site.

The Trust has invested over £220,000 on the new room which houses state-of-the-art equipment to produce images of the inside of the body to diagnose a range of conditions.

A Samsung XGEO digital machine and Villa Rotograph Evo OPG machine have been installed which increase diagnostic accuracy with their innovative features. The digital x-ray machine allows the equipment to be used much like a digital camera so that the acquired images can be viewed immediately and repeated if necessary without causing unnecessary distress to the patient.

This will result in a faster radiology service with better image quality. Productivity and patient throughput in the department are expected to increase as radiology staff do not have to leave the room now to process the images as they are available immediately on the machine in the room. Previously a computed radiography (CR) x-ray machine was used which involved the use of a x-ray cassette which needed processing after the image was taken in a different location. This was time consuming and meant that the radiographer had to leave the patient to wait whilst they went to process the image. If the image needed to be repeated, the whole diagnostic examination had to begin again.

The room has also been relocated from the outpatient department at Rochdale Infirmary to within the main x-ray department, allowing for better team working.

Paul Barker, senior directorate manager for radiology and neurophysiology, said: “With this new equipment we have massively improved the patient experience at Rochdale Infirmary by providing decreased waiting times, increased resolution of images, and lower radiation dose, all in a state of the art diagnostic facility which delivers an improved atmosphere for the patient.

“The provision of this new equipment has allowed decommissioning of two unreliable 20 year old general x-ray machines and one old dental unit to be replaced with a single faster digital general x-ray machine and a digital dental unit.”

Stephanie Antrobus, radiology performance and quality manager, said: “The investment is paying off as we are no longer spending money on repairing old equipment, and also the improvement in staff morale due to not being so isolated from the main department, or having to use old outdated equipment.”

Pictured are Helen Hayley, Wayne Varley, Carly Medlen and Tina Brophy in the new room.

A NEW bespoke device to stop pressure ulcers from developing on patients’ heels has been devised by staff at Pennine Acute.

Jackie Greenhalgh, ward manager on I5 orthopaedic ward at North Manchester General Hospital came up with the idea of a new wedge which would keep patient’s heels off their mattress so that there is zero pressure on their skin, which stops pressure ulcers from developing.

She attended a pressure ulcer training day organised by the Trust’s tissue viability team and together with their help approached Karomed, the company which supplies the Trust’s pressure reducing/relieving equipment, about her idea for an offloading wedge for heels.

After discussions with Karomed, a new wedge was developed which was trialled on the orthopaedic ward at North Manchester General Hospital. The new wedge is made from the same high specification foam as the pressure relieving mattresses used on the wards and meets all health and safety specifications, along with adhering to infection prevention policy. It has a wipe clean surface as it is used for multiple patients and has a zip covering so that the foam can be checked for any damage endured throughout its use.

Jackie said: “I am delighted with the new wedge which the tissue viability team helped me to develop with Karomed. Previously we had tried numerous devices to offload patient’s heels from the beds, but no one device was suitable for all our patients.

“A lot of the patients on my ward are vulnerable and are at high risk of pressure damage as they have sustained a fracture to their hip. Previously they would have had to wear a foam boot to off load their heels from the bed and for some patients this was problematic as it needs to be strapped around their ankle and is was not suitable for when they were trying to get out of bed. The new wedge however is placed under the sheet on the patient’s bed so that it offloads the heels from the mattress.

“The new wedge has been given the thumbs up by our patients who have said how comfortable it is, with the biggest bonus that it has maintained zero pressure on their heels. As the wedge has no straps or restrictions on it, it can also be used for patients with dementia.”

Judy Harker, nurse consultant, tissue viability, said: “Just over 50% of our hospital-acquired pressure ulcers occur on patients’ heels so this work fits perfectly with our quality improvement strategy. It is also fantastic to see frontline clinicians engaging with industry to improve outcomes for our patients.”

Work is now under way to implement the use of the wedge in other wards and departments across the organisation.

Zero pressure thanks to innovative heel wedges

Team talk8 Sept 2016

Have you been briefed?Team Talk takes place once a month and is a way of updating you about the latest news from the Trust.

AUG TEAM TALK

Divisional director of medicineJOANNE Moore, divisional director for medicine, is to leave the Trust at the end of September for a new post at Lancashire Care NHS Trust.

The Trust would like to acknowledge and thank Joanne for her commitment, hard work and the huge contribution she has given to the Trust over the 16 years at Pennine. Joanne will continue to support focus on reviewing our bed requirements on all sites and our locality SRG schemes to ensure we have robust plans in place for winter.

The Trust will be recruiting to the divisional director role over the coming months. In the meantime, Steve Taylor will be taking over as divisional director of medicine on an interim basis, whilst continuing his role as divisional director for integrated and community services.

Director of strategySANDRA Good, the Trust’s director of strategy & commercial development, retired from the Trust at the end of August.

In October, Sandra will be returning for a short period to work alongside Prof Matt Makin and clinical teams to support the initial implementation of the Single Hospital Service arrangements for the City of Manchester to ensure the interests of the Trust and NMGH are fully represented, both from a strategic and service specific level.

New appraisal zone intranet pages go liveLAST month we announced the new appraisal process. A newly refreshed and more comprehensive appraisal zone is now available on the intranet. It contains a host of useful information, resources and new PDR paperwork about the new staff values based appraisal framework for Agenda for Change staff.

The appraisal zone is designed to help both appraisers and appraisees prepare for and have a quality appraisal - a discussion which includes talking about what your role is and how you are doing this by demonstrating the Trust values. The aim of the new appraisal zone is to simplify the whole process about having a quality appraisal, which was requested by staff through staff engagement and as part of the Healthy, Happy, Here plan. Useful resources include short video tutorials and other forms of training and support. Plus FAQs and guidance about how to prepare for your PDR and what questions you should ask.

Appraisals should be proactively planned and regularly taking place throughout the year for all our staff, and appraisers need to invite their appraisees to an appraisal at least 4-6 weeks in advance of it taking place. The time allocated for appraisals to take place should be ring-fenced and protected, as it is a joint collaborative process.

For nursing staff, the new appraisal system is aligned to the new nursing revalidation Clarity system. Medical staff will continue to use their existing appraisal framework and can find a link to Premier IT in the appraisal zone.

Visit the appraisal zone to find out more and remember to visit before you start preparing for your next appraisal.

New nursing appointmentsELAINE Inglesby-Burke CBE has been appointed chief nurse at the Trust following the previous announcement that Gill Harris was to leave Pennine for a new post in Wales.

Elaine started in post on 1 August 2016 and will also continue her role as executive nurse director and deputy chief executive at Salford Royal NHS Foundation Trust. She has held executive nurse director positions since 1996 in both specialist and large acute Trusts. She qualified as a registered nurse in 1980 at Warrington District General Hospital and specialised in critical care and general medicine. Elaine has held various clinical positions at ward level and as a nurse specialist.

Salford Royal is supporting PAT through seconding senior staff into Elaine’s team to bring strength and support for the Trust’s nursing team. To support Elaine, the Trust has appointed Jill Byrne as interim associate chief nurse for the Trust.

As previously announced, Kimberley Salmon-Jamieson, deputy chief nurse, will be leaving the Trust to take up the post as chief nurse at Warrington & Halton Hospitals NHS Trust. Kimberley’s last working day was 19 August.

Team Talk

A typical dayEvery day is different. Most days involve listening to staff in some way, whether this is when we are walking around our sites encouraging staff to complete the pulse check survey or running the Bright Idea focus groups to gain a greater insight into areas which have scored lowly in the latest survey.

Recently we held focus groups on recognition and got some great ideas from staff which we are now collating to share and progress.

At this time of the year we are involved in planning the annual Staff Awards event with the communication team and we are preparing for the national staff survey which will be going out to all staff at the beginning of October.

What are the highlights of your job/service?

What don’t you like about your job/service?

What would make your job/service better?

What word best describes your job/service?

What is the current biggest challenge in your job/to your team?

How do you see your role developing?

What aspect of your job/service is the most rewarding?

Team focus - a day in the life of

Increasing staff engagement and morale. Showing teams how to reward each other and recognise the good work that they do. Seeing teams working together and across sites, making links with other teams and departments to recognise everyone’s contribution. Working with the learning & organisational development department when staff ask for health & wellbeing days, coaching skills, IT training, apprenticeships, management training etc.

By empowering staff to influence change and make improvements to the services they work in. By having a role in helping develop the Pennine staff community through activities staff can get involved with; such as social events and team building activities.

Our biggest challenge is getting the message out to staff. We want staff to tell us how they are feeling; to be confident and know what they tell us through the pulse check survey is anonymous. Whilst we know which staff the survey has been sent out to, as we need to make sure that staff only receive one survey per year, we don’t know who has responded as it is managed by an external third party company. We want staff to feel confident that by engaging and feeding back on how they feel or what would make a difference to help them do their job or improve their service, will influence change.

Rewarding. It is very gratifying to talk to staff and see teams working together effectively because they are better engaged. Staff at Pennine have lots of bright, innovative ideas and they are best placed to understand what changes need to be made to improve our services for patients. Staff don’t always know how to celebrate their successes and recognise how well they work because they are busy getting on with the job; it’s very rewarding helping teams to recognise and celebrate their achievements.

Staff are often cautious about speaking out and discussing issues. We want them to feel confident in telling us how they feel because we all have an important part to play in making a difference - #TogetherWeCan. We want staff to feel empowered to share their experiences. We want all staff at every level to enjoy coming into work and providing the very best care for our patients.

The highlights are meeting and talking to staff from all areas/wards and being able to influence changes that will improve things for the staff at Pennine. We know that getting it right for our staff will get it right for our patients.

9

Confidence. Staff need to be reassured that by engaging with their colleagues and managers we can work towards ensuring that staff feel happy in the work that they do. The Trust is working through some major changes at the present time so it is only natural that staff feel a little exposed and vulnerable. We need teams, wards and departments to work together, both locally and across the Trust to get the best out of each other, the services we provide and provide the best care for our patients.

The 60 second interview

Lynda Spaven and Jill May make up the Trust’s staff engagement team. Lynda is the lead for staff engagement and Jill is the staff engagement advisor.In response to staff feedback, the Trust has made a commitment to improve the way it engages with its staff. Lynda’s and Jill’s roles are to increase staff engagement by listening to staff to fully understand how staff are feeling, identifying how they can improve things for staff and supporting the implementation of changes. With such a large, diverse and dispersed workforce they are using a number of tools to help them gain feedback from staff at every level. One tool is the quarterly pulse check survey which was introduced in April; this provides a regular sense check of how staff are feeling especially in times of change. They are also working with teams that want to improve their staff engagement as part of the Staff Engagement Pioneers’ Programme, providing them with their own kit bag of tools to implement sustainable change.

Team focus on staff engagement team

People10 Sept 2016

TWO volunteers from the Macmillan Cancer Information and Support Centre at North Manchester General Hospital have been recognised for their five years dedicated service.Jean Hand and Jean McPherson, who are both retired from the health service, were presented with a framed certificate in recognition of their five years’ service to charity by Sir David Dalton, chief executive at Pennine Acute.

The pair are among a team of volunteers who help support people affected by cancer, who drop into the Macmillan Cancer Information and Support Centre. They also help out at outreach events, organise coffee mornings, assist at health and wellbeing events, and produce information packs that are given to all patients diagnosed with cancer at the Trust, as well as supporting the centre manager and her assistant.

Alison Redfern, Macmillan cancer information and support service (nurse) manager, said: “The Macmillan Cancer Information and Support Centre runs with the invaluable help of all our volunteers. Jean Hand and Jean McPherson, along with all our volunteers, are essential to the smooth running of the centre and I’d like to thank them for their unwavering and dedicated assistance over the last five years in helping us provide emotional and practical support to thousands of people affected by cancer in North Manchester.”

Jean Hand and Valerie Welden (accepting the certificate on Jean McPherson’s behalf) are pictured with Sir David Dalton.

Dedicated duo recognised for volunteering with Macmillan

Work out at work day gets staff activePHYSIOTHERAPISTS from The Royal Oldham and North Manchester General Hospitals have encouraged their colleagues around the hospital sites to get fit during their ‘Work out at work days’.

As part of a national initiative by the Chartered Society of Physiotherapy, the campaign promotes physical and mental wellbeing in the work environment, inspiring staff to develop healthier work habits so sickness absence is reduced.

Oldham physios encouraged staff to be more active during their daily routine at work by using ’10 ways to work out at work’ which detailed exercises which could be completed in the workplace regardless of which department you are in. They also hosted a lunchtime dodgeball match.

Kelly Brooks, senior physiotherapist, who organised the event, said: “As a team we wanted to show staff how easy it is to incorporate exercise into your daily routine. Exercise is fun, worthwhile and enjoyable and with a little planning, most people can regularly build in enough physical activity to benefit them in their working day.

“The day was great fun with lots of brilliant feedback. Everyone enjoyed the dodgeball and so we have now decided to have a weekly lunchtime activity within our department. It could be dodgeball, volleyball or skipping – anything that anyone wants to do!”

Denika Collier, senior physio at North Manchester organised a pilates taster session for staff. Denika said: “The event went really well with lots of interest generated so we plan to hold another session in the autumn.

“Throughout the week we also organised lunchtime walks led by MSK physio site lead Alison Ahamad and had an enthusiastic volleyball match from a team that has been running for 15 years. All members of the department including clerical staff made a big effort to promote a healthy lifestyle.”

Thanks for the great care at NMGHA GRATEFUL patient has completed a charity run in aid of the A&E department at North Manchester General Hospital

Jennifer Boyle, her mum Jayne and friend Emma completed the Great Manchester 10k Run in May, in the rain, to say thank you for the care that she received in North Manchester’s A&E department. Raising £500 for the department, Jennifer and Jayne met staff to thank them for their dedicated care and present the donation.

Jayne said: “We wanted to get fit and decided to have a goal and train for the Manchester 10k. Jennifer was admitted to A&E in June 2015 in a critical state and through the care and dedication of the staff on that department they saved her life. So it was our way of saying thank you and raising some funds for them. I am very proud of our NHS, I think we sometimes take them for granted! We are and always will be very grateful for what they did on that night.”

Interim matron, Suzanne Aylett said: “I am so impressed with the amount raised by Jennifer, Jayne and Emma from participating in the Greater Manchester Run, a whopping £500.00! On behalf of the accident and emergency department I would like to extend our thanks for this very generous donation to us. We will be using this money towards new fridges we require for patients’ food.”


New printers coming soonAS part of a new five year contract the Trust is replacing all existing printers, scanners, fax machines and copiers at all sites with Ricoh Multifunctional Devices.

The new devices will be ‘all in one’ print, scan, copy and fax machines that can be used by any staff member at any site. They will be accessed by staff door entry cards and Ricoh will provide onsite support to staff.

The rollout commenced in July and will go through to December. For a full deployment schedule by site, see the Manage print page on the staff intranet.

Your manager will be informed before deployment so that staff will know when their existing hardware is being replaced. All hardware will be removed, unless agreement has been made with the project manager during the audit phase.

Training on how to use the Ricoh Multifunctional Devices will be provided during the deployment phase where every member of staff will receive face to face training. For more information contact Gareth Edwards, IM&T project manager on 45748 or [email protected]

Students to act as champions of care

STUDENTS who are currently on a healthcare programme at a university within the north west region are being encouraged to become a student quality ambassador (SQA) at the Trust.

The ambassadors act as champions of care and are empowered to promote good practice by challenging standards of care within the workplace and by suggesting areas of improvement.

Molly Abbott and Abby Mawdsley are healthcare students from the University of Manchester and are SQAs within Pennine Acute Trust. Molly is a third year student children’s nurse currently working on the children’s unit and Abby is a first year student midwife currently working on the labour ward, both at North Manchester.

Molly (pictured above) said: “We really want to promote the role of the SQA and aim to champion quality care by highlighting good practice in our placement areas, sharing improvements and contributing to student innovation projects.

“The SQA role is voluntary, in addition to the requirements of university and placement, but there is no minimum or maximum time which is required of students, although we do ask that all SQAs attend a minimum number of development days each year. In this sense, being an SQA is not just a ‘job’, it is a learning opportunity also.”

Abby added: “At Pennine Acute the SQAs are currently looking at undertaking a student feedback survey to evaluate patient experience of care delivered to them by students of any discipline. This aims to provide valuable feedback for not only the students themselves but for the universities and Trusts on how their students are performing in practice placement. The survey can also help the universities and Trusts forward plan in terms of education delivery and constitution, a key patient service user quality indicator. We are really looking forward to being part of this project and sharing the results.“

Amanda McDonald, practice education facilitator (PEF) at Pennine Acute, said: “The role of the SQA sees healthcare students working collaboratively with patients, placement staff, PEFs and HEIs to champion, highlight and share good practice, ultimately helping to improve the quality of health care services. The importance of the role should not be underestimated with respect to this collaborative approach and the development opportunities it gives for these students. Its impact can be far reaching on our future workforce, and will benefit the Trust as we move forward.”

If you would like to apply to become a SQA please contact the student quality ambassador lead at your university or visit www.studentqualityambassadors.uk

AS part of recent renovation work around the main entrances of our hospitals, new digital signage screens have been installed in a number of locations at each site to display messages for patients, visitors and staff.

The screens feature BBC and Trust news alongside health campaigns from Public Health England, events and information on services available across the different sites.

Communicating with patients and visitors once inside the hospital is an important part of the patient experience. National health campaign messages are more relevant to the public within the hospital setting and can be used to highlight and promote local services, such as clinics, support groups and events.

In the coming year we are looking to introduce additional screens into our A&E departments. These screens will feature more specific messages targeted at patients in A&E, providing advice and information on healthcare services available throughout the local area, including GPs, pharmacies and walk-in centres. The screens will also display live waiting times, to keep patients fully informed during their stay. Regular TV and digital radio channels can be transmitted through the screens, so healthcare messages, news and TV can all run concurrently.

The screens are controlled centrally by the communication team and the content is constantly updated. If staff have any suggestions about featuring their service or forthcoming events on the screens, please contact Trust communications at [email protected]

New digital screens enhance patient experience

People12 Sept 2016

Pennine’s cadets triumph at awards

THE Trust can boast of several winners at this year’s Skills for Health Academy Award ceremony.

Held in Liverpool in June the event celebrated the healthcare cadets’ achievements both academically and on placement.

Over 400 cadets from the north west shared how values and behaviour had shaped their practice and explained how good role models from within the healthcare service were important to them.

Celebrations continued as the cadets came onto the stage and awards for outstanding commitment were announced.

Pennine Acute Special Merit Awards went to Alex Tunnicliffe, Phoebe Wilson and Sarah Davies.

Amy Barlow won Cadet of the Year for Greater Manchester (pictured).

Mentor of the Year went to Katherine McKeogh who was nominated by the cadets who had been taught and guided by her whilst on placement

with the district nurses at Cheetham Hill.

The cadets are now progressing into a variety of areas such as studying for degrees at university in adult nursing and paramedic practice, plus employment within the health care sector.

All the cadets, cadet clinical educators and cadet support practitioners would like to thank the staff, mentors, buddies and trainers that have all been an essential element to their success. We wish them all good luck in their future careers.

The Royal Oldham Hospital League of Friends donate stunning artworkA STUNNING piece of artwork is transporting patients to sunnier climes on ward G1 discharge unit at The Royal Oldham Hospital.

The artwork comes courtesy of The Royal Oldham Hospital League of Friends who kindly donated £2,000 to pay for the installation of the artwork which is situated within a window in the men’s bay of the ward.

Depicting a coastal view, the picture has already been praised by patients who have commented that it reminds them of Cornwall, and holidays taken even further afield in Turkey!

The League of Friends officially handed over the artwork to patients and staff on ward G1 at The Royal Oldham Hospital on 13 July.

Rose Hall, secretary of The League of Friends, said: “We have given a number of items to G1 ward as we wanted to support patients with dementia. Last year we paid for a quiet garden within the unit, along with another scenic window picture. Everyone who saw the window artwork said that it was amazing and enhanced the look of the ward. We therefore decided to raise funds for another window picture and were delighted to hand it over to the patients and staff on the unit.”

Sue Howard, unit manager on G1 discharge unit, said: “The picture is a simple idea but has already got lots of patients chatting about where it is and their holidays in years gone by. It brightens up what was once quite a boring outlook onto a brick wall into a lovely scenic view which takes your breath away.

“I would like to thank The Royal Oldham Hospital League of Friends for their generous donation. They are a wonderful voluntary organisation who have helped my ward over many years.”


Thought for the month

by chaplaincy co-ordinator Rev John Hall

HAVE you ever begun a day thinking you knew at least some of what you were going to be doing only to end up doing something completely unexpected? Those of us in the spiritual care chaplaincy team often share with one another our unusual days with unexpected twists and turns, yet for me today was one of those occasions.

As the new doctors have their obligatory induction I had been asked to take a couple of stands, plenty of information about what we offer and just be in a gathering area when the doctors had their breaks. I ended up on the stage in the Village Hotel in Ashton singing an unaccompanied duet with one of our consultants Dr Georges Ng Man Kwong.

Dr Kwong had spoken to me during the first break and told me about his slides with the lyrics on ‘I will survive’ by Gloria Gaynor. Georges said it would be good if I spoke a bit about spiritual care, not only for patients and carers but for staff as well.

I thought he was joking when he said, as we were in front of 160 doctors, let’s sing this verse together. Obviously all my experience in the recent NHS rock choir helped a little and we didn’t get booed off stage when we finished!

I will remember this not just for the surprise of suddenly forming an NHS Robson and Jerome for the poor unsuspecting new staff but for George’s enthusiasm, for his desire to communicate using humour, for his support of our team and of giving me an opportunity to show that stereotypes can be thrown out of the window and new refreshing styles are actually more effective.

We are a team that is here for everyone, we want to communicate and deliver high quality spiritual care consistently. Let’s share that enthusiasm as we do our very best to offer care and support to those who we work with and for those whom we offer care.

IN a joint venture, learning and organisational development (L&OD) department staff and Union learning representatives from the Trade Unions worked together to support this year’s Festival of Learning (the new name for Adult Learners’ Week).

The team manned stands at each of the Trust hospital sites to promote a number of different opportunities. Information was available on the courses and qualifications offered by the L&OD department ranging from apprenticeships, IT training, English and maths courses to leadership and management training. Information was also available on the training opportunities provided by the Trade Unions.

Union learning reps play a vital role in promoting learning opportunities for staff who may not be able to access learning through the traditional routes, or who may not know what is available to them. We are currently seeking new reps, so if you are interested, please follow the link to staff side in the staff room page on the intranet, or contact the Joint Trade Union Office on ext 42191 (0171 720 2191).

For all queries about courses, qualifications and training opportunities

please go the L&OD pages on the intranet, or contact Lorraine Davies on ext 42794 (0161 720 2794).

A date for your diary

Building on from the Festival of Learning and the success of last year’s events, L&OD are hosting Careers Events for staff currently employed in bands 1-4.

Representatives from L&OD, local colleges, training providers and universities will all be present to showcase courses and qualifications, and to answer any questions you may have. These events will be useful to both clinical and non-clinical staff and also managers.

The drop in events will take place on:

Monday 24 October 2016 - 10.00am to 3.00pm in the lecture theatre, post grad centre, NMGH

Friday 28 October 2016 - 10.00am to 3.00pm in room F17, education centre, The Royal Oldham Hospital

Pictured L-R: Bernard Murphy, union learning rep for Unison; Tom Jenkins, Unison; Lorraine Davies, L&OD; Alison Walker Smith, union learning rep for RCN and Stacey Hoskin, L&OD.

Festival of learning highlights opportunities available for staff

Diary dates 9 Sept - Trauma and orthopaedic talk. 2.00pm to 3.00pm. G16, education centre, The Royal Oldham Hospital

19 to 23 Sept - Falls prevention awareness week. Information stands on each hospital site. See events section of intranet for details

30 Sept - North Manchester Community Macmillan coffee morning. 9.30am to 2.30pm. Cornerstones Health Centre. Further details on 0161 223 9393.

6 Oct - Annual Public Meeting. Queen Elizabeth ii Hall, West Street, Oldham. Exhibition open to public from 5pm - 6pm. APM start 6pm - 7.30pm


FGH pharmacy PHARMACY staff at Fairfield took part in the North West Hospital Challenge at Aintree University Hospital in June.

Organised by 208 Field Hospital, staff enjoyed a fun day of measured physical and mental challenges and team development against other hospital teams.

Rochdale’s Wolstenholme unit Rochdale’s Wolstenholme unit Rochdale’s Wolstenholme unit rewarded for compassionate carerewarded for compassionate carerewarded for compassionate care

STAFF on Rochdale Infirmary’s Wolstenholme intermediate care unit have been rewarded for their compassionate care.

Attending a palliative care PASSPORT training programme at Springhill Hospice in Rochdale, the team were given a dignity champion 2016 award.

All staff on the unit receive end of life care training from the Trust, and the hospice PASSPORT training is intended as an additional resource to access to ensure that all staff are captured.

Karen Archibald, Wolstenholme IMC unit manager, said: “The staff who attended the training impressed the PASSPORT team with their contributions during group work, sharing experiences of compassionate person-centred care on the unit. The trainers of the programme therefore decided to reward them with the dignity champion accolade.

“We are very proud of the award as it recognises the pioneering care approach

of the staff on the Wolstenholme IMC unit. We ensure that person-centred care is always embraced and demonstrated in every aspect of the service users’ rehabilitation journey.”

Pictured are the Mayor and Mayoress of Heywood with Sr Jennie Curran, co-ordinator Julie Saville, unit manager Karen Archibald, Springhill Hospice practice educator Claire Tallantyre and Springhill Hospice lead educator Jane Ashworth.

Impressive care at Oldham leads to generous donationA GENEROUS £1,367 donation will help to improve support for relatives of end of life care patients at The Royal Oldham Hospital after one family’s fundraising efforts.

Rob McGarrigle and his family were inspired to raise money for the palliative care services at the hospital after being impressed by the care and support they received.Rob’s father Daniel McGarrigle passed away at the hospital in May after suffering asbestosis, lung cancer and pneumonia.

The family were able to visit Daniel throughout his time on ward F10, even staying through the night with him. Rob said: “We were all so impressed with the quality of care my father received at the end of his life. The staff cared for us just as much as they cared for him and did whatever they could to support us.

“The team’s care, compassion and dedication was outstanding and made us feel very fortunate that we have such awesome individuals within the NHS. Bringing us cups of tea, letting us stay overnight to be with him, checking we were ok. It really meant a lot and we wanted to do something to say thank you to the staff for all they did.”

The family set up a JustGiving fundraising page and a collection was held at Daniel’s funeral. Rob added: “It is a tough time for any family to have to go through but the staff at The Royal Oldham were fantastic. They were honest with us and were outstanding throughout my father’s time in hospital, even coming to his funeral service.

“We hope that the money will go towards ensuring the hospital has somewhere with facilities to help other families through the extremely difficult time.”

Pictured left to right: Teresa McGarrigle, Trisha Hewitt and Rob McGarrigle present a cheque to healthcare assistant Wendy Malcolm and staff nurse Maria

Peredruk.

Successful study Successful study Successful study day on pain day on pain day on pain managementmanagementmanagementSPECIALISTSPECIALISTSPECIALIST nurses in pain management nurses in pain management nurses in pain management held an education day at Fairfield in held an education day at Fairfield in held an education day at Fairfield in June. June. June.

The study day which was open to all The study day which was open to all The study day which was open to all healthcare professionals within the healthcare professionals within the healthcare professionals within the Trust aimed to increase the participants’ Trust aimed to increase the participants’ Trust aimed to increase the participants’ knowledge of pain and the complications knowledge of pain and the complications knowledge of pain and the complications that can occur with unresolved pain. that can occur with unresolved pain. that can occur with unresolved pain. They also gained an understanding of They also gained an understanding of They also gained an understanding of pain assessment, specialist techniques pain assessment, specialist techniques pain assessment, specialist techniques and the tools used within the Trust.and the tools used within the Trust.and the tools used within the Trust.

Pain sister Sharon Cundy who helped Pain sister Sharon Cundy who helped Pain sister Sharon Cundy who helped to organise the event, along with to organise the event, along with to organise the event, along with pain sisters Lindsay Taylor and Jenny pain sisters Lindsay Taylor and Jenny pain sisters Lindsay Taylor and Jenny Warburton said: “We wanted to educate Warburton said: “We wanted to educate Warburton said: “We wanted to educate staff on how they can access resources staff on how they can access resources staff on how they can access resources and utilise best practice guidelines and and utilise best practice guidelines and and utilise best practice guidelines and polices around pain and give them more polices around pain and give them more polices around pain and give them more in depth knowledge on the appropriate in depth knowledge on the appropriate in depth knowledge on the appropriate use of pharmacological and non-use of pharmacological and non-use of pharmacological and non-pharmacological interventions.”pharmacological interventions.”pharmacological interventions.”

Dr Julie Gregory, nurse lecturer at the Dr Julie Gregory, nurse lecturer at the Dr Julie Gregory, nurse lecturer at the University of Manchester, attended the University of Manchester, attended the University of Manchester, attended the event to discuss pain assessment and the event to discuss pain assessment and the event to discuss pain assessment and the new cognitive impairment assessment new cognitive impairment assessment new cognitive impairment assessment tool which is currently being rolled out tool which is currently being rolled out tool which is currently being rolled out across the Trust. across the Trust. across the Trust.

Fantastic feedback from staff has Fantastic feedback from staff has Fantastic feedback from staff has highlighted that further study days are highlighted that further study days are highlighted that further study days are wanted. The pain management team wanted. The pain management team wanted. The pain management team will therefore be looking to organise will therefore be looking to organise will therefore be looking to organise three study days per annum.three study days per annum.three study days per annum.

Staff noticeboardStaff room - noticeboard15 Sept 2016

Farewell to VicTHE Trust recently said farewell to senior manager, corporate nursing, Vic Crumbleholme. He retired after 16 years at Pennine Acute.

Trio tackle Yorkshire Three PeaksTHREE members of staff from the colorectal ward at Oldham have tackled the Yorkshire three peaks challenge.

Kelly Hulse, Lisa Ward and Zena Yarwood have so far raised over £300 for Dr Kershaw’s Hospice.

If you would like to donate visit www.justgiving.com/Kelly-Hulse1

Happy 70th Christine FRIENDS and colleagues of Christine Parmley would like to wish her a wonderful 70th birthday and let her know how valued she is.

Christine has been a volunteer on F11 day case unit at The Royal Oldham Hospital for 14 years.

She is a valued member of the team and is described as being kind and thoughtful to patients, relatives and staff. They are treated to her wonderful homemade cakes every Tuesday.

Caring service from EdnaEDNA Cawser has been thanked by the chief executive, Sir David Dalton, for her valued service over 46 years.

Starting as a cadet in 1970, she went on to do her nurse training at North Manchester General Hospital.

Edna worked in a variety of specialties including cardiology, gynaecology and breast.

During the reconfiguration in 2014, she transferred to ward C5, learning more specialties along the way.

Now based on ward D5, her colleagues comment on her loyal, friendly, reliable and caring nature. She always has time for patients and colleagues alike and goes above and beyond to help and support her patients.

Edna will be taking flexible retirement and coming back to work two nights per week.

Wedding congratulationsCONGRATULATIONS to Dawn and Alan who recently got married on Kos.

Best wishes from all your friends and colleagues in cardio respiratory at North Manchester.

Ward 14 celebrationsWARD 14 at Fairfield have had plenty of reasons to celebrate. Over the last few weeks:

Sister Jackie Trace celebrated her 50th birthday;

Healthcare support worker Yasmin Afzal reached the BIG 40;

Staff nurse Sarah Clough married her fiancé Scott and became Mrs Sarah Ainley. They celebrated at the Village Hotel and honeymooned in Mexico;

The team also said goodbye to staff nurse Gemma Hewitt who started a new post in outpatients at Fairfield. We wish her well in her new job and thank you for your time on ward 14.

And last but not least - ward clerk Rosaleen Whittaker (Ros) retired after 20 years in the NHS, 15 of them on ward 14. 1 July 2016 was a very sad day! We promise to be more upbeat when we officially celebrate at Owens in Ramsbottom in the next couple of weeks.

Happy 50thHAPPY birthday to North Manchester A&E porter Tommy Lamb. Hope you have a fantastic day. From your wife and all your colleagues.

Cheryl’s 30 glorious years as a midwifeCONGRATULATIONS to Cheryl Williams who has celebrated her 30th year as a qualified midwife and 30 years continuous service at North

Manchester.

She was presented with flowers and a card from all the maternity assessment unit staff.

16People

Pennine Patients’ Choice AwardThe Trust is seeking nominations for the Pennine Patients’ Choice Award as part of its Staff Awards 2016.

The award gives members of the public the opportunity to say thank you and publicly recognise the outstanding care and treatment given to either them or a relative or close friend. You are invited to nominate any nurse, doctor, midwife, therapist, receptionist or other member of staff or team, including volunteers.The nominee will have shown exceptional patient care; this could be great kindness, professional expertise or expert patient care.Nomination forms can be found on the Trust website at www.pat.nhs.uk under staff awards.Closing date for nominations is 17 October.

You can nominate individuals, teams, wards or departments for an award by completing a simple online form by following the link on the homepage of the intranet. The award categories reflect the Trust’s Values:

Chief Executive’s award for service improvement

Leading by example award

Rising star award

Doctor of the year award

Nurse or midwife of the year award

Allied health professional / technical / scientific worker of the year award

Outstanding contribution to the quality of care award

Clinical team of the year award

Administration / managerial worker of the year award

Support team of the year award

Support worker of the year award

Chairman’s award for living our values

Volunteer of the year award

Closing date for nominations is 9 Sept

Who will you nominate?

Documents

P in Pennine Pennine News · Signing up to Organ Donation Week ..... Pg 6 Zero pressure with new heel ... Please recycle this magazine DEAR colleague, Before the publication of the