Quality-DrivenResponsibleCompassionate

PridePennine

in

Issue 151 • November 2016

Pennine News

Chairman and Executive Medical Directorlead the Trust’s Flu campaign

INSIDE this issue:

• New needle-free flu vaccine for

children at North Manchester

• Trust APM and exhibition event

• Increasing nurses’ time to care

with medication pilot

• Investment in skills with young

apprentices

In the news2 Nov 2016

AN innovative public health initiative which has been launched at North Manchester General Hospital is not to be sniffed at in the fight against flu!

As part of this year’s national flu programme, pre-school children and older children in at risk groups who attend the paediatric emergency department at North Manchester General Hospital will be offered a needle-free flu vaccine.

The pilot, organised by Dr Rachel Isba, consultant in paediatric public health medicine and who works in the emergency department, is believed to be the first of its kind in the country and is being organised in conjunction with colleagues in Greater Manchester Health and Social Care Partnership (GMHSCP).

The nasal spray which will be squirted up the children’s nose will protect them from the flu virus. According to Public Health England, in flu vaccine pilot areas (2014/15) where primary school age children were given the nasal spray vaccine, the rates of hospital admissions due to confirmed influenza in that age group were down by 93%.

Dr Isba said: “This is a great chance to opportunistically vaccinate local children against flu as last year’s uptake – particularly in two, three and four year olds – wasn’t great and Manchester doesn’t do as well as other parts of the country. Hopefully this approach of giving the needle-free vaccine whilst children are already in the department for another reason will make it easier for parents and carers, better for children and improve local vaccine coverage rates.”

Specially trained nursing staff will be able to give the vaccination to children in the department as part of their routine work and the initial scheme will run from 9am to 5pm, Monday to Friday, throughout October, November and December.

Dr Isba added: “I am working with a great team of nurses in the paediatric

emergency department to get this pilot programme off the ground, along with our brilliant pharmacist Kate. We are optimistic about the scheme working and if it does, we will be able to share what we have learnt with other emergency departments so that they can roll out the programme next year.”

Professor Matthew Makin, executive medical director and director of infection prevention and control at Pennine Acute Trust which runs North Manchester General Hospital said: “Here at Pennine Acute we are committed to improving the health and wellbeing of our local communities. By offering needle-free flu vaccines to children attending the emergency department at North Manchester General Hospital, we are aiming to make things a little bit easier for children and their families, whilst protecting more people against flu. Pennine is delighted to be leading the way by using this innovative approach of delivering a public health scheme via the paediatric emergency department.”

Wendy Meredith, Director for Population Health Transformation, Greater Manchester Health and Social Care Partnership, said: “Increasing the uptake of the flu vaccination in two, three and four year olds is a key aim of the Greater Manchester Early Years strategy. We want to protect children from flu, which is a very serious illness and can lead to other complications such as bronchitis and pneumonia. Young children also spread the virus easily to relatives and vaccination is an effective way of protecting the whole family and wider population.”

Pictured receiving his needle free flu vaccine is two year old Hassan Mohammed with dad Wasfi Mohammed, Adelle Lees, sister in children’s emergency department; Kate Hilditch, senior pharmacist; John Cleland, F2 doctor and Dr Rachel Isba.

New needle-free flu vaccine pilot at North Manchester is not to be sniffed at!

Inside NewsTHE Trust has several communication tools to help keep staff up to date:

Team Talk is sent round monthly, for use in all team briefings.

The Weekly Message is emailed on Tuesdays and contains news about the Trust, our staff and services.

Weekly bulletins are emailed on Mondays and contain a range of operational and site information.

Online copies of all the bulletins and Team Talk, plus more, can be found on the Trust intranet at nww.pat.nhs.uk/communications

You can send your stories for either Pennine News or for local media to Trust communications at trust.communications@pat.nhs.uk or call Nicola Berry on 44284.

If you have any ideas, views or suggestions regarding communications across the Trust, please email staff.views@pat.nhs.uk

ContentsLittle things that make ahuge difference in care ................Pg 4Igniting Pride in Pennine ..............Pg 4New cancer health andwellbeing events ............................Pg 5Managing non clinical records practice ..............................Pg 5Trac recruitment system ................Pg 5Flu campaign kicks off ..................Pg 6Increasing nurses’ time to care with new medication pilot ...........Pg 7Praise for Stefan ............................Pg 7Team Talk .......................................Pg 8Team focus on maxillofacial laboratory .......................................Pg 9Diary dates ....................................Pg 10Leave a legacy to PAT ...................Pg 10Pink Promenade .............................Pg 10Pamper event for breastcare services ....................................Pg 10Green fingers support charity ......Pg 11Family fun day for charity.............Pg 11What happens to my records .......Pg 11Email viruses ...................................Pg 11Thought for the month ................Pg 12Elijah’s gift to poorly babies .........Pg 12Promoting investment withYoung Apprenticeship Scheme ....Pg 13Staff engagement..........................Pg 14New communication andinformation needs passport .........Pg 15New artwork for children .............Pg 15Staff notice board .........................Pg 16

Please recycle this magazine

3In the news

STAFF, members of the public and representatives from partner organisations attended the Trust’s Annual Public Meeting and Pride in Pennine exhibition and information event in October.

Clinical and non clinical staff showcased a variety of services, achievements and key developments through a drop-in style exhibition comprising stands and information stalls. This provided an excellent opportunity for staff, the general public and partner NHS organisations to network and talk about Pennine Acute Trust services and plans for the future, along with key developments which the Trust has delivered over the last 12 months.

Staff were also offered the opportunity to have a free flu jab and chairman Jim Potter is pictured on the front page having his administered by Allan Cordwell.

Chief executive Sir David Dalton referred to the work which the Trust had undertaken during the previous financial year and acknowledged the change in leadership which he and Jim Potter brought from Salford Royal Hospital NHS Foundation Trust. He, said: “We are pleased to be able to support another Greater Manchester Trust during this period of change for the region, one of the aims of which is to enable a better, more co-ordinated way of providing local health services, consistent with the concepts of standardisation of best practice delivered at scale and the potential of creating a Group of NHS organisations.

“As chair and chief executive we are respectful of the major improvements which have been made over recent years at Pennine Acute and we will engage with staff and stakeholders to ensure that we pursue changes consistent with the plans in each locality to secure safe and reliable services for the populations served by the Trust. We bring with us a great track record of patient safety, operational performance and staff engagement and will be using this experience to support the hospitals in Bury, Rochdale, Oldham and North Manchester to achieve the high standards we wish to see throughout Greater Manchester.”

Chairman Jim Potter and Sir David Dalton praised and thanked staff and volunteers for their commitment and valuable contribution to the Trust.

The Trust’s Annual Report and Financial Accounts 2015/16 were also formally adopted at the meeting.

Annual Public Meeting and Pride in Pennine exhibition event held

During 2015/16 the Trust: Spent over £600 million (about £1.6 million a day) on providing health care

services for local people

Invested £6.4 million on the capital programme and in maintaining and improving the physical estate of our hospitals to develop frontline clinical services

Spent £5.3 million on medical and scientific equipment and £4.3 million on information technology to support frontline clinical services

Issued 1,029,500 items from pharmacy to inpatients, outpatients, patient discharges and ward stocks

Achieved 97% in patient catering satisfaction survey

Saw 320,533 A&E urgent cases, 669,822 outpatients,106,000 inpatients, 73,259 day cases

Helped women deliver 9,711 babies

Made 146,729 visits to patients in their own homes to provide treatment and care

Hospital Mortality Ratio – remains below 100 and is the fifth lowest in the North West of England

Achieved 94% compliance in cleanliness in all clinical areas

New - Trust stories4 Nov 2016

Dignified care and the scent of rosesEXCELLENT dignified and compassionate end of life care has resulted in a patient’s family dedicating a tree to the wonderful care which their relative received on ward G2 at The Royal Oldham Hospital.

The family of the patient bought a rose tree for the ward’s dementia garden as the side ward which their mother was cared for looks onto the garden.

An accompanying card sent to unit manager Sue Howard, said: “Heartfelt thanks for making our Mum’s last weeks dignified, pain free and peaceful. It was an agonising time for all of us but we will always remember your kindness and professionalism.”

Pictured Sr Emma Connelly, junior sister on ward G2 at The Royal Oldham Hospital in the dementia garden where the rose tree is planted, and displaying the butterfly dignity poster.

Little things that make a huge difference in careA HEALTHCARE assistant on ward 11A at Fairfield has made sure that one patient who was sadly at the end of her life received outstanding care for herself and her family.

Bethany Scholes (pictured) built up a strong rapport with the patient and her family who was admitted onto the ward. However after having a couple of days off work, Bethany returned to find that the lady was very poorly and was coming to the end of her life.

This resulted in the family having open visiting which gave Bethany the chance to make cups of tea for them and talk to them about their family member. She learnt that she had looked after her granddaughter and so Bethany suggested that the granddaughter paint a picture or something for the lady to see.

A ‘dog box’ was duly made by the granddaughter as the lady loved dogs and after a few more conversations with the family Bethany mentioned that if they would like to bring in a few more home comforts such as a familiar pillow or blanket they would be welcomed. The lady’s daughter therefore brought in a photo album and sat with her mum whilst looking through all the pictures.

Further conversations resulted in Bethany learning that the patient had recently had a birthday and that she had received lots of flowers and cards. The patient’s daughter was however sad as she couldn’t bring in all the gifts that she had received.

Bethany therefore sought permission for the family to bring the flowers in and again anything that the lady would want to make her feel comfortable. So a few days later as the lady was nearing the end of her life, her room was filled with vases of flowers.

The daughter had a chat with her mum and asked her where she would like to ‘go’. She told her daughter that she

would love to stay in hospital rather than be at home or a hospice as she liked all the nurses and liked all the care she had been given and received.

When the time came to say goodbye to the patient, her family commented on how happy they were with all the care that they and their loved one had received and the lady died peacefully.

Bethany said: “It was a real pleasure to help to look after this very special patient and her family as they were so lovely. I remember at one point washing her hair whilst singing ‘Saturday night at the movies’ to her. She was so happy at that point because she was surrounded by all her own things and so this relaxed her.

“I wouldn’t have been able to help her in the way I did though if it wasn’t for my work colleagues. We are a great team and work well together. We have all made cups of tea for them and tried to help them through the difficult time.”

Stacey Debio, ward manager on 11A said: “I am extremely proud of my team on 11A, they all go that extra mile to care for our patients. Beth’s outstanding support and care of the patient and family in question reflects this.”

Milly Cooke, Macmillan specialist palliative care nurse/end of life care facilitator said: “It’s always fantastic to hear of excellent end of life care. We must be mindful that end of life care is everyone’s business and it is vital every patient and family receives compassionate and dignified end of life care in every circumstance.

Igniting Pride in Pennine eventsADDITIONAL dates have been released for the full day conference which aims to inspire, engage and support staff on our journey to deliver safer, more reliable and compassionate care to our patients.

The events for nurses, midwives and AHPs will be led by chief nurse Elaine Inglesby-Burke; associate chief nurse interim Jill Byrne and external coach and trainer, Steve Head.

The new dates are:

Tues 22 Nov - Chadderton Town Hall

Thurs 24 Nov - Postgrad lecture theatre, NMGH

Thurs 1 Dec - education centre auditorium, FGH

To book a place email terence.campbell@pat.nhs.uk or ring 44294.

5News - Trust stories

New cancer health and wellbeing events heldA SERIES of cancer health and wellbeing events are currently being piloted at Pennine Acute.

Aimed at people who have had cancer treatment, the events are designed to encourage patients to take control of their recovery through informative talks and relevant information which promote positive lifestyle changes as well as knowledge of services available that can help.

Debbie Ashforth, Macmillan Living with and Beyond Cancer (LWABC) project lead, said: “A cancer health and wellbeing event is a semi-structured education event that offers relevant support and information to people living with cancer in order to help them become more able to self-manage. The events allow people living with cancer and their families to take control of and participate in their recovery, to receive necessary information, and to learn about positive lifestyle change. The events are designed to help people get support that improves the quality of their lives, and makes them as long, healthy and active as possible.”

The events are part of the cancer recovery package and cancer teams have been tasked with piloting different styles of events.

The Trust’s head and neck cancer team held a successful event in June at North Manchester General Hospital. Mr Katre, consultant, Dr Lee, consultant and Marie

Round, clinical nurse specialist, along with speech and language therapists and other professionals presented at the event. There was excellent patient feedback including “meeting other people who have had similar experiences as myself and professionals able and willing to discuss concerns.”

The colorectal and stoma cancer team held their second event in September at North Manchester with Mr Kurrimboccus, consultant; Julie Williams, clinical nurse specialist; Victoria Carek, psychologist; Denika Collier, physiotherapist and Kerry Coleman, dietician.

Colorectal patient Bill Williams and members of Pennine Acute Macmillan Patient Engagement representatives all spoke at the event, which resulted in excellent patient feedback.

The events are supported by a marketplace of key stallholders, including the Macmillan Information and Support Centre, Macmillan welfare benefits advisor, Healthy Minds, diet and lifestyle service providers and many more.

Further cancer health and wellbeing events are being planned for urology cancer patients in November 2016.

Trudy Taylor, Macmillan user involvement co-ordinator with the Living with and beyond cancer (LWABC) project team, said:”The Trust’s Macmillan Living With and Beyond Cancer project team continue to work with all cancer teams at Pennine Acute to get these events under way. All events are fully evaluated in order to see which model is suitable and sustainable for the Trust to potentially adopt in the future.”

If you have any queries, please contact Debbie Ashforth, Macmillan LWABC project lead or Trudy Taylor on 0161 656 1250 or visit the LWABC programme intranet page under services/departments.

Non clinical records management - what do you have to do? THE Trust has to complete an annual submission on its information practices via the NHS Information Governance Toolkit.

There is a tendency to focus on what we do with clinical and patient data, however, just as important is how we manage our non-clinical records.

Effective record management processes need to be in place to ensure that the Trust is able to identify and retrieve information when and where it is needed. This includes having processes and systems in place which demonstrate where records are held, located and what format they are in. It also includes creation, filing, location, retrieval, appraisal, archiving and destruction of files.

New records management guidelines have recently been ratified and will shortly be made available to staff on the Trust intranet so please take the time to read the guidance when it is made available.

Staff may also want to take some time to look at the updated Records Management Code of Practice for Health and Social Care published by the Information Governance Alliance at the DoH and in particular the retention and disposal schedules.

There will be a short training on PowerPoint which will be made available to staff through their team meetings that will explain more about what we need to do to ensure the Trust meets the legal compliance Information Governance Toolkit standard 601 and 604 requirements.

For more information please contact Su Statom on 45469 su.statom@pat.nhs.uk or Lee Gardiner on 43450 lee.gardiner@pat.nhs.uk

Trac - new recruitment management systemTHE Trust’s recruitment management system is changing from Stepchange to Trac. This is a system which is used by hundreds of NHS Trusts across the country including Salford Royal, Central Manchester and UHSM.

The new system will go live on 1 November and will improve the Trust’s recruitment processes through a system which is a lot more efficient and effective. Benefits of Trac include a speedier recruitment system; recruitment activity easier to track and report on; improved communications with hiring managers and applicants; integrates with other systems such as ESR NHS jobs; automated emails and text reminders to applicants up until two days before interview meaning less DNAs.

Staff training sessions for those who will use the new system will take place at all sites from 9 November to 2 December 2016. Further recruitment/ Trac training sessions which will commence in January 2017 will be publicised on the training bulletin. To book a place on the sessions, which will be held on a weekly basis, please contact the recruitment team at

recruitment.pat@pat.nhs.uk

News - Trust stories6 Nov 2016

Having the flu vaccine gives you flu.

No, it doesn’t. The injected flu vaccine that is given to adults contains inactivated flu viruses, so it can’t give you flu.

Once you’ve had the flu vaccine, you’re protected for life.

No, you aren’t. The viruses that cause flu can change every year, so you also need a vaccination each year that matches the new viruses.

If I missed having the flu jab in October it’s too late to have it now.

No, it’s not too late! It is better to have the flu vaccine as soon as it becomes available, but it’s always worth getting vaccinated.

The flu vaccine protects you straight away.

It usually takes about 10 days for you to be protected against flu after you get the jab so, in theory, you could be vaccinated and then pick up flu before you are fully protected.

The flu vaccine will stop me from catching a cold.

No, it won’t. The flu vaccine protects you against flu viruses. Colds are caused by other less serious viruses that are completely different from flu.

Feed a cold and starve a fever.

If you’re ill you need nutrients and liquids - even if you don’t like it, it is good for your body to have some nourishment.

Antibiotics can cure the flu.

Absolutely not! Antibiotics kill bacteria, not viruses (which causes flu). Viruses don’t respond to antibiotics.

Flu - the facts and myths

Flu clinic dates - link nurses will be visiting all our hospital sites and vaccinating staff on the following dates so look out for them in your area

Date Time Site Venue

11 Nov 8.30am to 3.30pm TROH Adult OPD

16 Dec 8.30am to 3.30pm TROH Adult OPD

4 Nov 8.30am to 3.30pm NMGH OPD G (F2A)

9 Nov 8.30am to 3.30pm NMGH Staff canteen

9 Dec 8.30am to 3.30pm NMGH OPD G (F2A)

12 Dec 8.30am to 3.30pm NMGH Staff canteen

7 Nov 8.30am to 3.30pm FGH Williams St Suite

22 Nov 8.30am to 3.30pm FGH Broadoak

2 Dec 8.30am to 3.30pm FGH Broadoak

16 Nov 8.30am to 3.30pm RI Staff restaurant

7 Dec 8.30am to 3.30pm RI Staff restaurant

PROF Matt Makin, medical director, and Jim Potter, chairman, have had their flu jabs, now it’s your turn!

Both Prof Matt Makin, medical director, and Jim Potter, chairman at the Trust, both had their free staff flu jabs at the Trust Annual Public Meeting on 6 October in Oldham, now it’s your turn!

All staff are encouraged to have your free flu jab to help protect our patients, your colleagues, your family and yourself. Get your flu jab now. Last year the Trust vaccinated 54 % of all staff against a target of 75%. Let’s do better this year. The Trust will get a significant CQUIN payment if we exceed this target which can then be reinvested in staff and our services. Below is a list of drop-in sessions across all sites for staff to get vaccinated. Don’t forget to print off your consent form.

If you are a nurse who would like to get involved vaccinating staff as a link nurse, find out how to train on the flu link nurse training page on the intranet.

Lots more information about the Trust’s Flu vaccination campaign including details of clinics can be found on the Flu section of our intranet under the Emergency Planning pages.

Get your Flu jab now! Don’t wait. Be a #Flufighter and be Flu Safe!

Flu campaign 2016 - get your flu jab now

7In the news

AN innovative pharmacy project which will allow nurses to spend more time providing direct patient care is already paying dividends on a ward at The Royal Oldham Hospital.

In the 12 month pilot programme two registered (GPhC) pharmacy technicians, Carly Bullough and Amanda Jackson, have been seconded to administer oral and non-invasive medication to inpatients during the weekday morning and lunchtime medication rounds in a bid to reduce missed, delayed and withheld doses.

The pharmacy technicians have both undergone extensive medicine management training before administering medication unsupervised to inpatients. They are available from 7.15am to 3.15pm Monday to Friday and are also able to offer on the spot advice, support and guidance to nursing and medical staff regarding medication supply, administration and safe storage of medication.

Joanne Appleton, chief pharmacy technician, said: “This project is at the forefront of pharmacy services, we believe that we are the first NHS Trust in the region to offer this service to an acute ward like G2.”

“We felt that we could address the instances of missed and delayed doses of medication to inpatients by pharmacy technicians administering the medication. Nurses are constantly interrupted when they are administering medication, this service is far safer and more patient focused enabling the nurses to have more time to care for patients.

“Student pharmacy technicians are trained for two years to achieve a BTEC and NVQ3 in Pharmaceutical Science. During this time they are trained to pay particular attention to detail, identifying different medication easily and knowing how they work.”

Carly, one of the pharmacy technicians involved in the project, said: “The

instances of missed, delayed and withheld doses of medication have reduced since the start of this project. We feel withheld doses have reduced because as medication administration pharmacy technicians (MATs) we have the experience and knowledge, as well as time to encourage patients to take their medication. Before we leave the ward for the day we ensure medication is available for the nurses to administer evening and night time doses.”

Amanda said: “Based on a pre-audit we carried out and an audit carried out four months into the project we estimate that we save nurses an average of 9.5 hours per day.

“We feel enthusiastic and believe this project is having a positive impact on patients during their stay at The Royal Oldham Hospital.”

Joanne added: “Carly and Amanda have both worked really hard to ensure that they are carrying out the medication administration role safely by developing a bespoke training programme with the

help of Janet Clegg, curriculum development co-ordinator, clinical skills, ensuring their competence in the role of medicines administration before they started the pilot.

“Results are now showing a reduction in missed,

delayed and withheld doses and the average length of a patient’s stay on G2 has reduced by 2.5 days. We believe improved medication compliance by patients and nurses being able to spend less time administering medication and more on individual patient focused care has contributed to this.”

Sherryl Thomas, ward manager on ward G2, said: “The project has enabled more quality time and hands on care to be given to the patients. The medication administration technician frees up nursing time and has been beneficial for staff nurses to utilise that time in other areas, depending on the needs of the patients. The project has also enabled medications to be dispensed, ordered and received in a timely manner, benefiting the patients and patient flow.”

Patient Keith Leary on ward G2, said: “Amanda and Carly are excellent pharmacy assistants. They are knowledgable about the medication they dispense and take an interest in their patients. They ask if a patient requires a medication which isn’t dispensed on every occasion and ensure that the patient is aware of the reason for taking it.”

Pictured above left is patient Keith Leary with Carly Bullough, pharmacy technician administering medication. Pictured above right, left to right: Sherryl Thomas, ward manager on G2; Joanne Appleton, chief pharmacy technician; Janet Clegg, curriculum development co-ordinator clinical skills; Amanda Jackson, pharmacy technician and Carly Bullough, pharmacy technician.

Increasing nurses’ time to care with new medication pilot at Oldham

Praise for StefanSTEFAN Moroz from the Trust’s interpretation and translation service has been praised by staff in the head and neck cancer multidisciplinary team.

They have recently been treating a French speaking patient who has required life changing treatment due to throat cancer which has involved the removal of his voice box.

Stefan has been present during the breaking bad news period, pre-op counselling and education post-surgery, at the time of surgery and is currently supporting the patient through rehabilitation sessions.

The MDT have been very impressed with his skills, drive and insight whilst translating for the patient and his wife. He has provided a consistent approach using sensitivity and professionalism. The information has been very complex medically and Stefan has read around the subject and helped to design vital communication resources.

Nayla Rehan, interpretation and translation service manager, said: “I am proud of Stefan for his interpreting skills and performance, he is truly worthy of praise as interpreting for him is not just work but a passion. The patient’s experience is of upmost importance and a priority. All the team are really proud of him.”

“... we estimate that we save nurses an average of 9.5 hours per day.”

Team talk8 Nov 2016

Have you been briefed?Team Talk takes place once a month and is a way of updating you about the latest news from the Trust.

OCT TEAM TALK

Establishment of site based executive leadership teams THE Trust has started the process of establishing three ‘Provider-Unit’ executive leadership teams to strengthen and improve senior leadership support at hospital–level and to strengthen engagement with staff and our locality partner organisations. The three ‘Provider-Units’ will be: North Manchester, Oldham, and Bury/Rochdale. We are currently advertising for managing directors and medical directors within these triumvirate executive leadership teams. We hope to be able to confirm appointments to these posts in November.

The following appointments have been made to nurse director posts: Simon Featherstone, Nicola Firth and Tyrone Roberts. The aim is that the senior level of the site based leadership triumvirate will be in place by December 2016 with the remaining realignment carried out by March

2017.

Stabilising fragile servicesA number of measures have been put in place to support staff in A&E at NMGH. This involves the provision of enhanced GP and primary care input directly into the department, enhanced community care services, and increased physiotherapy and pharmacy staff support. Additional medical consultant presence has been strengthened from across the Trust and a number of neighbouring Trusts have confirmed additional consultant time to be supplied by the temporary redeployment of some of their A&E consultants to support rotas for the next six months. We are also working with the GM Provider Forum to identify more capacity for medical support (consultant and middle grade) across the system and working with NWAS to ensure reliable pathways for high acuity patients. PAT, with support from Salford, has recruited additional midwifes and sickness absence rates have fallen.

Team TalkCQC improvement action plan - Saving lives, Improving livesTHE Trust’s new senior management team under the leadership of Sir David Dalton has drawn up a robust CQC Improvement Action Plan to deliver and support the improvements needed across all wards, clinical areas and departments to ensure all Trust services are safer, more reliable and more efficient and effective. The plan sets out the immediate improvement actions that we will all need to take over the next 9-12 months to ensure we are getting the basics right, stabilising our services, and creating the right conditions upon which we can continue to improve and transform care delivery across our sites and community services.

The Trust’s overarching longer-term Quality Improvement Strategy (QI) is being finalised. The aim is to launch a number of quality learning collaboratives to engage with staff to work on how we can make real improvements and how we can measure their impact on patient care. Measurement of these actions for improvements will be fundamental to ensuring sustainability and the reliability of our care. The indicators within each main theme are current national standards we already must meet.

Update on senior appointments Welcome to Lindsay McCluskie who has been appointed joint director of estates

& facilities for Salford Royal and Pennine and will work across both Trusts. As previously announced, John Wilkes will be stepping down as director of support services but will continue to support Lindsay on a number of work programmes until January 2017.

Damien Finn, executive director of finance, will take over executive leadership responsibility for clinical support services. Chris Sleight will take up the post of divisional director for diagnostic and clinical support services reporting to Damien in addition to his director of transformation role.

Katy Calvin-Thomas takes up the post of director of strategy. Katy has been working for the last 18 months as a director for the Greater Manchester Health & Social Care Team producing the GM Strategic Plan and Transformation Fund with 37 health and social care organisations across GM. Prior to that, Katy was executive director of planning at Pennine Care NHS Foundation Trust for eight years.

Jayne Downey has been appointed director of governance for the Trust whilst Ursula Martin has been seconded to Salford Royal.

Paul Downes has been appointed to director of safety, seconded from the director of governance post at Salford Royal.

Phill James has been appointed to associate chief information officer, also seconded from Salford Royal.

Fiona Murphy has been appointed as assistant director of nursing for bereavement services, in conjunction with her role at Salford Royal.

Helen Carter has been appointed lead nurse for the nursing assessment & accreditation system, NASS.

Two new non-executive directors have been appointed to the Trust Board of Directors. Mr John Willis and Ms Diane Brown have replaced Riaz Ahmad and Wendy Cardiff, both finished their two year term in office. Mr Willis and Ms Brown are also non-executive directors for Salford Royal NHS Foundation Trust.

A typical dayWe are predominantly based in the maxillofacial laboratory and manufacture medical devices most commonly for maxillofacial, ENT and orthodontics. This also extends to breast care, plastics and ophthalmology. My typical day at the moment consists of supporting the consultants from clinical and technical aspects as well as making new links with other departments. These links will hopefully improve the services for patients needing bespoke prostheses. When these links are in place, I would like to see a wide range of patients in our own prostheses clinic. I have worked with this setup before and it is now vital to the hospital’s services.

What are the highlights of your job/service?

What don’t you like about your job/service?

What would make your job/service better?

What word best describes your job/service?

What is the current biggest challenge in your job/to your team?

How do you see your role developing?

What aspect of your job/service is the most rewarding?

Team focus - a day in the life of

Creating a ‘life-like’ prosthesis is an extremely challenging task and one that can test the skills of the clinician. But when it comes together and the patient leaves with a beaming smile, that’s what reminds me why I chose this career!

Currently, the department is going through a redesign/restructure. I see the near future being one of excitement and innovation in the support we can provide to surgical procedures. Through my training I have been exposed to an array of ideas and manufacturing marvels. I see in the not so distant future the introduction of bio-printing and bio-scaffold manufacture. This is a little while off, but as stem cell techniques are refined, we are sure to see an influx of work here.

The relationships and links between many departments within the Trust have been lost so I’m currently beginning to promote the services of the department/laboratory. Unfortunately as consultants leave, sometimes so do those connections. Over the next coming months it will be my job to re-establish these connections and offer alternative services to patients.

Revolution – The speciality has undergone a large number of changes over the last 10 years. 3D technology has been a huge part of it, giving us the opportunity to pre plan surgical procedures in virtual reality. The materials we use are also always improving; allowing us to achieve goals that we couldn’t do before. Furthermore in 2013 the training has become recognised by the Health and Care Professions Council (HCPC). The National School of Healthcare Science introduced a new scientific training programme. So now newly trained staff are known as reconstructive scientists (clinical scientists).

In the majority of NHS Trusts, we are a small team who rarely see more than 4-5 members of staff working in the laboratory. This means the team can easily be ‘hidden on the radar’ from other departments who could benefit from our services. I came from Leicester Hospitals NHS Trust where links were well established, it is my aim to make it well established here at Pennine Acute!

As a team, we are very fortunate to be able to see and treat a diverse range of patients. Often we are the last clinicians the patients see, where our prostheses can give patients the self-confidence and self-esteem to aid their recovery following surgical procedures. We are also able to work alongside a variety of specialities, where we can utilise the latest technologies such as 3D printing and manipulating medial software (CAD-CAM).

9

We have the capabilities to utilise 3D technologies to minimise surgery times, reduce costs, increase surgical accuracies and most importantly, improve patient outcomes. However, the laboratory does not host its own 3D printer and software programmes as yet meaning its full potential cannot be explored. The printer service could be utilised by many departments within the Trust, from diagnostic models to deep-buried implants and surgical guides.

Team focus on maxillofacial laboratory

Oliver Burley is the reconstructive scientist and maxillofacial laboratory manager in the department of maxillofacial and oral surgery based at North Manchester General Hospital.

He is part of a three person team in the laboratory who provide prosthetic rehabilitation services to a wide array of patients.

Oliver’s main role involves the rehabilitation of patients who have endured facial and body disfigurement as a result of disease, trauma or congenital anomalies. His scope of practice includes providing prosthetic and therapeutic devices to a whole host of hospital departments: maxillofacial, restorative dentistry, orthodontics, ENT, breast care, radiotherapy, ophthalmology, burns and plastics, cardiology, occupational therapy, respiratory and dermatology and for cardiothoracic surgeries.

the 60 second interview

News - Trust stories10 Nov 2016

Best foot forward for Link4Pink pink promenadeLOCAL people of all ages put their best foot forward for the Victoria Breast Unit at The Royal Oldham Hospital which serves Oldham and Rochdale patients.

The annual Link4Pink Pink Promenade which is a leisurely walk around Hollingworth Lake in Littleborough took place on Sunday 18 September. With the sun shining, walkers and their dogs turned out to complete the walk, raising more than £830.00 for the Link4Pink appeal.

Shelley Owen, charitable fundraising co-ordinator at the Pennine Acute Hospitals NHS Trust was delighted with the support and dedication of so many people who took part in the event. The annual walk was once again supported by Littleborough Rugby Union Football Club who offered the charity the use of their clubhouse and grounds as a meeting point for the event. Club President David Rawlinson attended on the day, along with Councillor Raymond Dutton and his wife, the Mayoress of Rochdale, Mrs Elaine Dutton, to cheer on walkers as they completed the 2.5 mile course.

Shelley Owen said: “The Link4Pink Appeal, led by chairperson Helen Haigh, continues to raise much needed funds to support the work of the Victoria Breast Unit, and to enhance the facilities the unit is able to provide for breast care patients. The Pink Promenade was attended by many regular and new supporters. Generosity from members of the public through fundraising and donations makes a real difference to so many patients, for which we are truly grateful.”

PENNINE Acute charitable fundraising co-ordinator Shelley Owen was delighted to visit the Three Crowns Inn at Scouthead to accept a generous donation.

Landlady Sue Hicks and local Tropic Skin Care representative Marie Grady decided to team together to hold a ‘Pamper, Prosecco and Pasta’ night at the pub on Huddersfield Road in Oldham.

Well attended by members of the local community, the fun evening was held in support of The Royal Oldham Hospital’s Link4Pink appeal, raising £220 for the cause.

Shelley Owen said: “Support from local businesses in making donation and fundraising such as this is greatly appreciated by the Trust Charity. With this support the charity are able to continue to enhance the environment the Trust are able to provide for patients. Thank you to Sue and Marie for considering the Link4Pink appeal when organising their event. May I also

forward my gratitude to all those who attended the evening as their generous donations will go a long way to helping our breast care patients.”

Pamper and pasta event raises funds for breast care services

BY remembering The Pennine Acute Hospitals Charity in your Will you are doing something so valuable and very special.

Why leave a legacy?

The Pennine Acute Hospitals Charity is committed to supporting the community services and acute hospitals that form The Pennine Acute Hospitals NHS Trust. By leaving a legacy to The Pennine Acute Hospitals Charity, you can help to make sure that we can continue to enhance the care and facilities the Trust are able to provide for patients across the North East sector of Manchester.

Legacies form a major share of charitable income to the NHS. Every single gift is vital to the charity, and means that years from now, people in the community we serve will have the highest standards of care, in the best facilities using the best equipment.

We promise that your gift, however large or small, will be spent wisely and make a genuine difference to patients and our services.

Please consult your solicitor for advice on the most appropriate way for you to leave a gift to The Pennine Acute Hospitals Charity in your Will.

If you would like to talk to someone about leaving a legacy you can contact us by: email at charity@pat.nhs.uk or ring 0161 720 2170.

Leave a lasting gift to PAT

Pennine Acute Hospitals CharityTo donate or register your fundraising, email shelley.owen@pat.nhs.uk or ring 0161 908 4497 or text PAHC00 to 70070 eg PAHC00 £5

Diary dates 18 Nov - Staff awards ceremony, Sheridan Suite, Manchester

22 Nov - Igniting Pride in Pennine event. Chadderton Town Hall

24 Nov - Igniting Pride in Pennine event. Postgrad centre, North Manchester General Hospital

24 Nov - Bite size seminar for people working in or interested in research. 12.30pm to 4.00pm. Education centre, Fairfield General Hospital

28 Nov - SAS doctors’ conference. 9.30am to 4.30pm, postgrad, NMGH. Email medicaleducation.troh@pat.nhs.uk

11News - Trust stories

STAFF from Dr Fosters got their hands dirty to help in the baby memorial garden at North Manchester General Hospital.

The team of three spent the afternoon working on the garden including painting fences, tending to plants and laying bark. They made a real difference to the space, meaning the hospital can offer a pleasant and peaceful garden for bereaved parents.

Krishna Gandham, healthcare intelligence specialist from Dr Fosters said: “We use our technology, expertise, scale and presence to make a difference in the community. We encourage our people to get involved in the community and they contributed over 7,200 days volunteering their time and expertise to a range of community organisations in 2015.”

Michelle Morgan, bereavement midwife said: “The garden looks wonderful and

I’m glad the weather held out on this occasion. They have worked so hard. I think it’s so important that we keep this place tidy and peaceful with the items that are in there. It’s wonderful that people from different organisations are getting involved in the upkeep of the baby garden. I know this makes a massive difference to all our parents that get to use the garden as a place of solace. Many thanks to all involved.”

Green fingered helpers support charity

IM&T asks staff to be vigilant against email viruses THE IM&T department is asking staff to be extremely vigilant when opening emails as they may contact viruses.

Only open attachments if you are expecting one, even if it is from a known source. Email addresses can be ‘spoofed’ to disguise their true source as it may appear to come from your bank or even a @pat.nhs.uk account, so the email could look like it has been sent by someone you know.

If you are suspicious of an email, do not open the attachment or click any link contained within the email. If you have suffered a virus attack, report it to the IM&T service desk via the IT support portal.

What happens to my records?PATIENTS have a legal right to know how their information may be processed and how to get a copy of their records.

The new revised patient leaflet ‘How we use your information’ provides information for patients on how their information may be processed and shared.

Leaflets are available from Nicky Goulding at nicky.goulding@pat.nhs.uk Please quote - Leaflet Ref 039AA – PI(G). It is also available on the Trust intranet and public website.

Do you know what to do if a patient wants to access their records?

They apply in writing to the: Patient Health Records Access Service, Rochdale Infirmary – Level D, Whitehall Street, Rochdale OL12 0NB

It is helpful for patients if you make the ‘How we use your information’ leaflet available in your ward or department. You can then give the patient a copy if they have any queries about their information or wish to write in and access their record.

For further guidance, please see the information governance policy or contact the information governance manager, Trish Noon at trish.noon@pat.nhs.uk or information governance officer, Charlotte Britt charlotte.britt@pat.nhs.uk

Family fun day for local charitiesOVER £1,300 was raised at a family fun day at Royton Cricket Club in September.

Theresa Hurst who works at The Royal Oldham Hospital is part of the Royton Cricket Ladies Charity Fundraisers who for the past five years have organised the day to raise funds for Link4Pink, Dr Kershaw’s Hospice and other local charities.

A fancy dress cricket match was the highlight of the event, and this was supported with face painting, tombolas, raffles, a balloon race and local bands.

Shelley Owen, charitable fundraising co-ordinator, said: “It was a pleasure to attend the event organised by the Royton Cricket Ladies Charity Fundraisers. The continued support from the group over recent years really is appreciated by the Trust’s charity as their hard work and dedication in organising fun, family friendly events has made a real difference to a number of local charities.

“We are very grateful to be one of their selected charities, and for the group’s substantial donations made to the Link4Pink appeal with continues to make a significant difference to breast care patients at The Royal Oldham Hospital.”

A GRATEFUL family have brightened up a room in The Royal Oldham Hospital’s neonatal unit, as thanks for the care that their baby son received.

Elijah Ashton was born 15 weeks early and weighed just 822 grams. His parents Gill and Matthew wanted to thank the unit for the outstanding care which the nurses and staff had given to them and all the other babies on the unit during their first critical months of life.

They decided to try to raise some money to improve the transitional ward within the NICU as it has no natural daylight.

Matt who is also an entertainer and singer was able to call on friends; two singers, a magician, a comedian and a compere and a fund raising evening was organised. Prizes for a raffle were donated by local companies and the evening was a huge success, exceeding their expectations and raising a substantial amount of money.

Stunning LED units were then designed for the ward by Wardray Premise and the company worked together to ensure that everything was delivered within budget with staff even working in their own time to prepare and assemble the units.

A sky image is now adorning the ceiling of the ward and a woodland scene is attached to the walls to make the ward a bright and cheerful room.

Gill Ashton said: “We spent three months at Elijah’s cot side and the staff in NICU are amazing. They are more like a family and genuinely have real joy at every bit of

progress that babies make. We wanted to thank them for their help looking after us all and so raised some money to help transform the look of the transitional ward. The room now looks bright and fresh and the images give the feeling of a new day, a fresh start which is a positive feeling that you need if you’re in hospital for a long time.”

Lynn Bowe, neonatal matron, said: “We would like to thank Gill, Matthew, Lewis and Elijah for the generous donation of over £400, plus the staff at Wardray Premise for the transformation of this room. The company really supported us in providing LED ceiling panels and installing them free of charge.

“Premature babies don’t open their eyes for quite a while but still need to get used to the rhythm of day and night. With a dimmer facility on both the wall and ceiling units they are able to simulate this more naturally than previously with the overhead lighting. It has made such a positive difference working in the room now and my work colleagues have commented that the scenes brighten their day.”

Gill and Matthew returned to NICU with Elijah who is now one year old and his big brother Lewis to see the LED panels. They were joined by staff from Wardray Premise Gary Colquhoun, Nicci Trotman and David Davies and met Lynn Bowe, Yvonne Fletcher, NICU unit manager, Katie Broadbent , senior sister and Julie Ashworth, junior sister.

Thought for the month

by Rev Ian Inglis

REMEMBER remember ......

THIS time of year tends to be a time of remembrance. No matter what our beliefs are, religious or not, we all have moments of sadness, missing loved ones who have died and many of us will take the opportunity to call them to mind when there is the two minutes silence in November.

The children’s song, Remember, Remember the Fifth of November encourages us not to forget an event that certainly NONE of us is old enough actually to remember. But the encouragement is to think about our freedoms and our democracy, and not take those for granted. The older we get though, the less fireworks and bonfires may actually appeal. The idea of brightening up dark evenings and having a source of warmth and light to ward off the chill of the evening is really good in principle.

Short days and dark mornings are difficult for many of us, so it is good to be able to take time out for ourselves and relax with some warmth and light.

My particular pleasure would be a nice coffee in front of an open fire, watching the flames and reflecting on life and perhaps loved ones.

Many of the world’s religions use such symbols positively, light for hope, warmth for growth etc. Whatever our point of view, there are many shared ways of looking after ourselves in the darkness of autumn and of remembering and reflecting.

I hope we also take time to remember to be thankful for our loved ones who are still here with us as well as not take them for granted!

A proverb says it is better to light a candle than to curse the darkness.

The spiritual care team are here to offer support and give hope to those who are going through dark times.

News - Trust stories12 Nov 2016

Setting the scene - Elijah’s gift to poorly babies at Oldham

13News - Trust stories

Promoting investment in skills with Young Apprenticeship Scheme

LAST year the Trust ran a very successful pilot scheme to recruit young apprentices into the organisation. The L&OD team worked with non- clinical departmental managers and recruited 21 apprentices aged 16-23.

All the apprentices have been studying with either a local college or a provider and have undertaken apprenticeships in:

Business administration

Customer service

Painting and decorating

Medical administration

Facilities management

An apprenticeship is a framework of nationally recognised qualifications that combine work-based training and formal education. An apprenticeship consists of a National Vocational Qualification (NVQ), technical certificate which covers the underpinning knowledge to undertake a specified role, and functional skills in maths, English and in some cases IT.

Pam Early, curriculum development coordinator, said: “It is the intention to use the Apprenticeship Scheme as a contribution to reducing youth unemployment and we hope the scheme will help the growth of employment within the local community. Using the local colleges’ community engagement links enables us to recruit individuals from the local areas of each of our hospital sites and we believe in doing this will contribute towards the Trust’s social obligations to invest in its local communities and hope that this will inevitably enhance our standing as a reputable employer.

“All our apprentices work with an assessor from the college/provider and are visited about once a month within the workplace. They are allowed study time within their role to work with their assessor and on their own to ensure the completion of their qualification. Some apprentices such as medical secretaries attend group training on a weekly basis as their apprenticeship involves written examinations. They have recently undertaken an exam in medical terminology which all of them have passed with merits or distinctions. Their tutor, Valerie Smith, from the Manchester College, said “it was a great achievement.”

To date nine young apprentices have secured permanent positions, six within the department they have been working within, two within different departments and one with another Trust.

Tanveer Kausser, manager of the diabetic eye screening department at Rochdale

Infirmary said about their apprentice, Chris. “Our young apprentice has shown tremendous ability to learn and take on board everything that has been shown with enthusiasm and a very positive attitude. He has become a core part of the team and gets on well with all staff as well as possessing a fantastic attitude and personality for dealing with patients.”

Pam added: “The Trust is committed to promoting investment in skills by increasing the number of apprenticeships that we offer but we also want to ensure that our current staff are trained to the same high level. We also offer apprenticeship qualifications to our current workforce that may be relatively new to their role or have undergone recent changes in order to increase their skill set.”

All posts are advertised by the college website and on the National Apprenticeship Scheme (NAS) website https://www.findapprenticeship.service.gov.uk/apprenticeshipsearch.

Pennine Acute is currently working with Bury College (administration

apprenticeships), Hopwood Hall (portering apprenticeships) and Myerscough College (gardening apprenticeships). If you know of a young person who would like to start a career within the Trust please direct them to either the college or the NAS websites.

If you are a manager and would like to get involved in the Young Apprenticeship scheme or have a current member of staff whom you believe would benefit from an apprenticeship qualification please contact Pam Earley on 720 2869 (42869).

Chris is pictured above with Tanveer Kausser and Pam Earley.

Apprentices were based in a variety of departments across the Trust including:

Recruitment, NMGH

Diabetic eye screening, RI

Facilities, NMGH

Booking and scheduling, RI

Workforce and organisational development, ROH

Learning and organisational development, NMGH and FGH

Car leasing, NMGH

EMBE, FGH

Pathology, ROH

Booking and scheduling, RI

Elective access, RI

Med legal, RI

I ntegrated and community services, RI

Estates, NMGH

Clinical administration, NMGH, ROH, FGH, RI

Outstanding care on Fairfield wardA LETTER was printed in the Bury Times newspaper recently praising the care that a patient received on ward 5 at Fairfield.

“Our dad, Geoffrey Leach, passed away one month ago on ward 5 at Fairfield. As a family, we are grieving, but we have had time to reflect and can honestly say that the care our dad received by Dr Kawafi and the amazing time on ward 5 was nothing short of absolutely outstanding.

Everyone - doctors, nurses, physio, OT, tea makers, cleaners, night and day staff were in a league of their own.

The standard of care truly was immense and we only hope that this team get the recognition they all deserve.

Too often the NHS gets bad press, but inspirational and dedicated teams like this need to be treasured.

Jane Calway, Anne, Gillian, Carol and Betty Leach (mum)

National staff survey - have your voice heard

People14 Nov 2016

Prizes galore during 12 days of ChristmasTHE staff engagement team are launching the 12 days of Christmas event.

During 12 to 23 December every staff member will be entered into a daily draw to win a prize – watch out for more information next month.

If you are interested in setting up your own 12 days of Christmas, contact Alex Baker alex.baker@pat.nhs.uk for a hints and tips sheet.

Pennine Pennine Pennine Pennine Pennine Pennine pioneers acting pioneers acting pioneers acting pioneers acting pioneers acting pioneers acting on feedbackon feedbackon feedbackon feedbackon feedbackon feedbackOUROUROUR ground-breaking pioneers are ground-breaking pioneers are ground-breaking pioneers are ground-breaking pioneers are ground-breaking pioneers are ground-breaking pioneers are galloping ahead engaging with their galloping ahead engaging with their galloping ahead engaging with their galloping ahead engaging with their galloping ahead engaging with their galloping ahead engaging with their teams and have already started to act teams and have already started to act teams and have already started to act teams and have already started to act teams and have already started to act teams and have already started to act upon feedback. upon feedback. upon feedback.

EVERY member of staff who was in post from 1 September should have now received either an electronic or paper copy of the national staff survey.

The Trust’s executive management team are really keen to hear from you as they believe the questionnaire will give us vital information in gaining a deeper understanding of how it is at Pennine as a place to work and also receive treatment.

The feedback that you have given through previous surveys, and as part of the CQC inspection, is helping us to shape improvements in care for patients and working conditions for you and your colleagues.

This year around 80 local staff survey champions have been recruited across many areas of the Trust. Their role is to provide information and encouragement to staff on the completion of the survey.

Whilst the champions have been out delivering the 5000 paper surveys to wards and departments, staff have raised common themes as to why they or their colleagues haven’t completed the survey in the past. The two most common themes are:

Confidentiality – Picker who handle the survey for Trusts have very strict guidelines regarding the confidentiality of survey responses and are bound by the Data Protection Act. They have produced a poster about how they protect your information which is displayed around the Trust or can be accessed on the staff survey intranet pages

Nobody listens – your voices through surveys or other engagement events are listened to; how we act on this information, hasn’t been well publicised. Look out for banners and posters around the Trust which highlight some of the recent improvements.

Pride in Pennine #TogetherWeCan

Prize draw for

completed staff surveys This year all completed questionnaires will be entered into a prize draw with a chance to win High Street vouchers. 25 winners will be randomly selected by Picker for the following prizes:

£25 X 10 £50 X 8

£75 X 4 £150 X 2

£250 X 1

You have to be in it to win it so the time to complete your survey is now!

Frequently Asked Questions National Staff Survey

Who are the Picker Institute?

The Picker Institute is an international healthcare charity that measures people’s experiences of

care, to support organisations to identify priorities in delivering the highest quality person centred

care. We have over 10 years of experience running surveys on behalf of the NHS.

What is this survey for?

How do I take part?

Is taking part mandatory?

Your survey answer mode is dependent on your trust’s preference. If you are taking part in the survey you will either receive a paper copy or an email with an unique link.

Everyone is encouraged to take part, but the survey is not mandatory. You will receive reminders until the deadline on 2 December 2016, unless you complete the survey or opt out. To opt out please email pickersurveys@pickereurope.ac.uk or send your survey back blank.

No. Each respondent has been identified to use either paper or online mode to complete the survey, which cannot be changed once launched.

What if I haven’t received a survey?

Your trust will either be surveying all staff, or using a random selection called a basic sample. If your trust is surveying all staff members but you do not have a survey, please contact your HR department.

Can I forward the email to the rest of my team?

Each survey link is unique to its recipient, and once it has been used to complete a survey it cannot be used again. If anyone in your team hasn’t received a survey, please ask them to contact your HR department.

Your organisation will have no access to individual responses. The Picker Institute will not supply identifiable data. As an accredited survey contractor, we comply with ISO20252, ISO29001 and the Data Protection Act 1998.

How do you monitor incomplete surveys?

All returned surveys are registered ‘complete’ via their barcode or unique link. This allows reminders to be sent for uncompleted surveys.

Your trust will not be able to match codes with responses.

The National Staff Survey runs annually and is designed to measure staff experience and to improve

on issues raised within your specific organisation.

Every NHS England Trust must take part and national results will be published by NHS England in February

2017.

How will the results be used?

Once the survey has closed Picker Institute will report the results in anonymised reports. Your trust can use these reports to identify issues and create action plans to help drive improvements within the trust.

Have a question or need help filling out the survey?

If you have further questions or would like help completing the survey, please contact us:

Helpline: 0808 801 0678 Email: pickersurveys@pickereurope.ac.uk.

The helpline is available 24h a day 7 days a week.

The survey closes on: December 2nd 2016.

Please ensure paper surveys are posted to arrive by 2nd

December. Online surveys will be open until 23:59 on 2nd

December.

How do you monitor incomplete surveys?

Is the survey confidential?

Can I switch between answer modes?

Can I forward the email to the rest of my team?

15In the news

ELAINE Inglesby-Burke, chief nurse at Pennine Acute Trust, has unveiled a new ‘Communication and Information Needs Passport’ for patients, service users, carers and parents at an Accessible Information Standard launch event held at North Manchester General Hospital.

The new passport will support the implementation of the Accessible Information Standard by helping health and social care staff easily identify the communication and information needs of patients and service users who have a disability, impairment or sensory loss and will make sure that they can access and understand the information that they are given.

The Communication and Information Needs Passport is a practical and person-centred way of supporting patients/service users, carers and parents who cannot easily speak for themselves. Passports are a way of pulling complex information together and presenting it in an easy-to-follow format that will help health and social care organisations record and act to meet a person’s communication and information needs.

During the event a new Accessible Information Standard Charter was signed by representatives from Pennine Acute, Bury, Oldham and Rochdale Councils; and Bury, Oldham and Heywood, Middleton & Rochdale Clinical Commissioning Groups. By signing up to the charter the organisations agree to implement The Accessible Information Standard and comply with the requirements.

Under the Accessible Information Standard disabled people who are our patients, service users and their carers and parents must have access to information that they can understand and any communication support they need. This includes making sure that people get

information in different formats if they need it, such as large print, Braille, embossed, easy read, via email and visual/British Sign Language (BSL) etc.

As part of the standard the organisations must do five things:

1. Ask people if they have any information or communication needs, and find out how to meet their needs

2. Record those needs in a set way on patient records

3. Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met

4. Share information about a person’s needs with other Trust teams/departments, NHS and adult social care providers, when they have consent or permission to do so

5. Act to make sure that people get information in an accessible way and communication support if they need it.

Copies of the Communication and Information Needs Passport can be obtained by emailing julie.wall@pat.nhs.uk or calling 0161 778 2741. They can also be picked up from outpatients at any of the Trust’s hospitals.

Chief nurse launches ‘communication and information needs passport‘ for patients

New artworks for children’s wardsPAEDIATRIC wards at Oldham and NMGH have benefitted from a series of wonderful new artworks, designed to improve the environment of the spaces.

Over a six month period, artist and arts coordinator Rob Vale has worked with staff to devise two collections of bespoke artworks, designed around the needs of the spaces. At North, the sea theme of the ward has been built upon, with the creation of over 50 ‘portholes’ - imagined views out through the ocean glimpsing the wildlife under the sea. “We wanted to create a sense of looking out beyond the walls” explained Rob, “but to keep the sea theme and a sense of calm. So each porthole incorporates a huge array of fish, coral, turtles, penguins and so on, within the ocean waves.”

Each piece is unique, giving individual rooms their own identity, featuring elements to search for and discover, and further artworks create a trail around the corridors. “There are two special pieces in the breastfeeding room, featuring a whale and calf”, said Rob, “and as we move through to the Koala Unit the views come up through the waves revealing tropical islands teaming with parrots, tigers, trees… and quite a few Koala bears!”

Over at Oldham the approach is different, again tailored to the existing features. “Here we have created a huge menagerie of animals, all gently floating by on hot air balloons” said Rob. The ward is divided through colour and image into seasons, and the colours and patterns of the balloons change correspondingly around the unit. Artworks are included in the ceilings above treatment beds, simple animal shapes allow for the works to be accessible to all ages, and the works will link to new pieces up in the paediatric ultrasound room, connecting the spaces.

Further projects are now underway, working closely with play specialists at Oldham on the courtyard and teenage space, and a continuation of artwork into the children’s emergency department at North Manchester.

“Its a great example of how the careful inclusion of artwork within spaces can genuinely improve the care offered” said Rob. “The spaces we are in have a big impact on how we feel, and the new artworks really help to bring colour and interest into the wards, for patients and staff.”

Access to personal email accounts ACCESS to personal email accounts from Trust PCs and devices has now been blocked to help reduce the risk of virus attacks and threats to our clinical systems. The Trust has recently suffered Ransomware virus attacks that have originated from personal email accounts of staff which were accessed from Trust PCs. This change will bring our Trust in line with information governance measures elsewhere in the NHS and help protect our IM&T systems. Access to NHSMail (@nhs.net) and Doctors.net.uk (@doctors.org.uk) will remain unaffected. Existing access to email via personal devices will remain available via the Trust’s free Wifi system. Staff are reminded that personal emails must not be used to conduct Trust business.

Staff noticeboardStaff room - noticeboard16 Nov 2016

Jane will be missedTHE anaesthetic department said goodbye to a great directorate manager, Jane Bryan, who sadly left for pastures new to commence her role as directorate manager for obs and gynae. The whole department would like to say a big thank you for the last eight years support and guidance Jane has given them.

Fantastic service from Ann and Adele ANN McIlwraith, ward manager for ward 6 at Fairfield General Hospital took flexible retirement in September. Ann was first a cadet at Bury General Hospital in 1975 and qualified as a nurse in 1977 and, apart from short periods working in Portsmouth and South Africa, has spent the majority of her career working in Bury initially at Bury General Hospital and then at Fairfield General Hospital. She has been the ward manager on ward 6 for 14 years and has been a fantastic role model and inspirational leader to the respiratory team and to nurses across the Fairfield site. Her compassion and caring approach to patients will be sadly missed; however we hope that she will bring all of her experience and skills to her new role when she returns to Fairfield in a few weeks’ time to lead the discharge team.

Adele Doherty, clinical matron for AMU at Fairfield left the Trust in September to take up an exciting new post in practice development at Dr Kershaw’s hospice. Adele has worked in the Trust since she qualified in 1992. She is very well known across the sites having worked at Rochdale Infirmary, The Royal Oldham Hospital and Fairfield General Hospital in both educational and leadership roles. Adele is well known for her outgoing personality and great sense of fun. She has been an inspirational leader and professional role model

for many nurses in this organisation. Adele will be greatly missed by all those who have worked alongside her over the years. Ann and Adele both enjoyed parties at Fairfield’s social club.

Pictured - Ann McIlwraith is fourth from the right, standing on the photo and Adele Doherty is far right seated.

Three peaks in memory of loved oneCONGRATULATIONS to Sarah Constable, COPD specialist nurse who works with the specialist respiratory service based at Callaghan House in Heywood on successfully completing the national three peaks challenge in memory of her sister Hayley.

This year marks five years since Hayley passed away, leaving her baby son Alfie and partner Martin. Hayley died of sepsis within a month of Alfie being born and sadly Hayley’s partner also passed away in July this year, leaving their five year old son Alfie.

Sarah climbed Ben Nevis, Scarfell Pike and Snowdon all within 24 hours, leaving just one minute left from the challenge.

She left small stones at the summit of each of the peaks which Alfie had decorated in memory of his parents. Sarah said that these stones kept her going whenever she felt like giving up, especially when climbing Scarfell Pike at 1.00am!

Sarah was accompanied on her quest by a small group of friends and colleagues and as a team they have raised in excess of £3000 for the UK Sepsis Trust. If you would like to donate go to www.justgiving.com/fundraising/Fee-Sarah?utm medium=emailutm source=ExactTarget&utm campaign=20160902 88448

Happy retirement StanPORTERING colleagues wished Stanislav Mokijewski a very long and happy retirement.

Known as Stan to his friends and colleagues, he started employment in April 1979 and retired in September 2016.

Portering colleague Keith Hampshire presented Stan with money from his friends and colleagues.

G’day Roisin!FRIENDS and colleagues wished Roisin Helliwell all the best when she left the Trust.

Starting as a nurse cadet in 2001, she then went on to train as a physio at Salford University.

Roisin is now starting the next chapter of her life as she emigrates to Perth, Australia with her family. She will be greatly missed by her friends and colleagues.