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Nido Spitalfields
Welcome Book
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Welcome home! We sincerely hope that you will find your experience at Nido Spitalfields to be entirely satisfying and
positive. Our mission is to provide our residents with a high-quality ‚home away from home‛ living experience with outstanding amenities and customer service.
As this living and learning community was established to attract university and college students coming from all parts of the world, we intend to support residents ability to sleep and study as paramount. We encourage respect for the rights of every individual, balanced against the rights and interests of the
community as a whole. We hope that you will be an active participant in this cooperative effort.
David Cocker Building Manager
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Residence Life
Nido is unique to most London student residences in that it has a Residence Life program. Nido employs Resident Assistants
(RAs) and a Residence Life Manager to support the well-being of residents as well as carrying out educational and social activities throughout the year. They help create a healthy, happy living environment in the Nido community through programming and
enforcing the Code of Conduct. Living in a residence hall can be an integral part of your learning experience while at University. For most students Nido will be a time of firsts: your first time living away from home, having a
roommate, living in a foreign country and the first time you are
truly responsible for taking care of yourself. Many of those firsts can be very challenging, but it is meeting those new challenges that makes living in a student community so rewarding!
One of the greatest benefits of living at Nido is the community that will develop around you. Studies have shown that students who live in residence halls do better academically, become more involved and have a more satisfying University experience than
those who live at home. Another benefit is the supportive staff members who are here to help you adjusting to these changes. The Residence Life department works hard to offer you many opportunities for fun and personal growth as well as support
your transition into a new living environment.
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CHECK THE
BOARDS!
Find out what activities are coming up each week by checking out the Residence
Life boards near each set of lifts. Make it a habit to check the boards regularly for changes! Events range from in-house social activities to outings in London at
great discounts. Participating in these activities is the fastest and easiest way to make new friends at Nido!
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Resident Assistants (RAs) are live-in student staff committed to the personal and academic success of our residents, and that
means you! They are a resident’s first source for information,
problem solving and support. They also act in an on-call capacity to respond to emergencies overnight.
RAs live on different floors throughout the building and are available to answer your questions, help you connect with other residents and mediate any conflicts that might arise. You can meet them at programs or at the Reception desk in the evening.
RAs are responsible for hosting a variety of events each month.. If you have an idea for a great activity or special holiday feel free to share it with your RA! They may be able to plan a program around your idea in the coming months.
Programs are activities planned by Residence Life for all Nido Spitalfields residents. Past activities include weekly movie
nights, trips to museums, BINGO, board games, a holiday party, trips to attractions, an egg hunt, morning coffee, origami, games tournaments, charity fundraisers, fitness classes and trips to the theatre. Many events are free or offered at great discounts!
You will find a lot of programs take place in the main lobby area so it is easy to join in the fun. Out of house events usually require reservations as spaces will be limited. Do not wait until the last minute or you will be disappointed!
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Reception Monday - Sunday 9am - 6pm Telephone: 0203 102 1050
Email: [email protected] Reservations Monday - Friday 8am - 6pm
Telephone: 0203 102 1060 Email: [email protected] Finance Monday - Friday 9am - 6pm
Telephone: 0203 102 1042 Email: [email protected] Security Monday - Sunday 24 hours
Telephone: 0203 102 1070 Email: [email protected]
Resident Assistants 7 days a week 5:30pm - 8am Available at Reception 5:30pm-10:30pm On call 10:30pm - 8am Maintenance
Log on to www.enjoynido.com and use the Helpdesk to report any maintenance concerns in your room. Housekeeping Room cleans can be booked at Reception.
Staff Directory
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WWW.ENJOYNIDO.COM
Your home away from home
Nido is mostly a cashless environment. Each student will receive log-in details for the Nido Helpdesk upon check-in.
Setting Up Nido Helpdesk Account
1. Go to www.enjoynido.com 2. Type in your helpdesk username and password, which was
given to you at check-in. 3. Accept terms and conditions
Once signed in you will have access to:
Nido Helpdesk
Report a maintenance fault in your room. Helpdesk username and password must be re-entered
Nido Cashless Account
Top up your Nido Card online using debit/credit card Use cashless system to pay for laundry, gym induction, shop items and vending machines.
At the end of your stay amounts more than £10 remaining on your Nido Card will be refunded to your debit/credit card. Any amounts under £10 cannot be refunded and should be used up within the building prior to departure.
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Your Room
When you first check into your room remember to complete your Room Condition Report form and hand this to Reception within
48 hours! Bathroom The shower temperature can be adjusted by turning the knob to
the left for colder water or the right for warmer. If your shower drain is clogged please check for hair and unplug the drain. Residents are responsible for this basic
procedure. If you contact maintenance and it turns out to be your hair clogging the drain a £10 service fee applies. Bed
There is storage under the mattress of your bed. Pull up to open and push down to close. Radiator There is a knob on your radiator to adjust the temperature. On the
knob, there are two(2) safety pins. When the pins are up the knob is in locked position When the pins are down the knob is unlocked The heating system will turn on when the outside temperature falls below 21C (70F). Do not report your radiator as ‘not
working’ if the outside temperature is greater than this.
Locked Unlocked
Temperature
Setting
Be sustainable!
Do not open your windows and turn your radiator on at the same time.
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Useful Contacts
For Emergencies Dial 999
City of London Police 182 Bishopsgate, EC2M 4NQ T: 020 7601 2222
Tower Hamlets Metropolitan Police 25 Brick Lane, E1 6PU T: 101 The Royal London Hospital
Whitechapel Road, E1 1BB T: 020 7377 7000 The Spitalfields Practise 20 Old Montague Street, E1 1BB
T: 020 7247 7070 www.thespitalfieldspractise.nhs.uk City Walk-in Clinic
33 Bury Street, EC3A 5AR T: 020 7101 0355 www.citywalkinclinic.co.uk NHS Walk-in Centre
47 Whitechapel Road, E1 1BZ T: 020 7943 1333 www.nhs.uk Transportation for London
www.tfl.gov.uk
Walk It Mapping Guide www.walkit.com
Tips to Remember
When leaving your room, make sure
your bedroom door is locked behind you
and your outer door fully closed.
Do not leave your
valuables in common
areas! Nido is not responsible for items
left unattended in common areas.
Smoking of any form is prohibited everywhere in the building, including
both courtyards.
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Checking Out
Departures
You are required to depart from your room by 10am on the check out date which is stated on your license agreement.
Any personal belongings left in the room after vacating or upon the expiration of the License Agreement will be considered abandoned and will be disposed of.
Details and paperwork regarding the check out process can be obtained from Reception Residents remaining in their rooms after 10am check out will be liable for an additional day’s rent.
Extensions
Extensions can be requested by completing a from at Reception or by emailing the Reservations team directly: [email protected]
Extensions are subject to availability They can take up to two weeks to process If you wish to extend, contact the Reservations department several weeks in advance of your contract end date to inquire about extension possibilities.
There is no guarantee an extension can be made and you may be required to move to a different room as your room may have already been allocated to a new booking. You will not have priority to remain.
Refunds
Refunds will be processed to the same credit card which you made the deposit with. If you no longer have the same card you can opt to have the refund processed as a bank transfer or
check. Refunds cannot be processed to different credit cards. Refunds take 30 days to process after your completed paperwork is received for your check-out.
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Internet port
Window Vents There is a small vent at the top of each
window. This can allow fresh air flow to come in when it may not be suitable to have the entire window open. If the outside temperature drops please close these vents before using the radiator!
Telephones Can be hired for £10 per month. Service is provided by Ask4. If you hire a phone it plugs into the internet port, then your Ethernet cable plugs into the phone for laptop access.
Internet You can automatically connect to the internet in your room by plugging in the Ethernet cable in the right hand port.
If you experience issues with your internet connection or speed you must contact ASK 4 support service directly:
Telephone: 0845123 8710 TEXT ‚Help Me‛ to 0779 780 0545
Email: [email protected]
Wi-Fi connections are available in the communal areas such as lobby, TV lounges and courtyards. To connect: 1. Search for a wireless connection on your device 2. Choose NidoMX connection
3. Enter in wireless password (these are available at the Reception desk and on the walls near each area)
Ethernet cables for your room can be purchased
at Reception for £5.00.
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The Hob
Top Ring
Bottom Ring Safety lock Power
Kitchen
How to use the hob:
Press and hold the unlock key. Once it is successfully unlocked the red light will turnoff.
Press the power key to turn the hob on.
Press + or — to adjust the ring temperatures. Press the outer ring button to enlarge the top
ring size for use with larger pans.
As a safety measure the hob will automatically shut off after 15
minutes. To continue cooking simply reset the temperature. The timer shows how many minutes left within the 15 minute limit.
Outer ring
Timer
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Nido Spitalfields Store
Please visit Reception between 10am and 6pm to purchase any store items. Payment must be made using either Nido cashless
ID card or credit/debit card. Cash is not accepted. Bedding Pack £25 Fitted sheet, pillow case, duvet cover, duvet and a pillow.
Kitchen Pack £40 6 piece kitchen tool set, 1 large plate, 1 small plate, 1 small bowl, 1 mug, 1 medium cooking pan, 1 medium frying pan, 1 large spoon, 1 small spoon, 1 fork, 1 knife, 1 glass, 1 cutting board.
Ecover Earth Friendly Cleaning Pack £12 Lime scale remover, toilet cleaner, general purpose spray, washing up liquid, scourers, microfiber cloth and instructions.
Towel Bale £16 Two bath towels and two hand towels. Ethernet Cable £5
Below items are based on availability and first come first serve: Digital Room Safe, £6 per month (must be hired for entire stay)
19‛ TV, £12.50 per month (must be hired for entire stay) Telephone, £10 per month (must be hired for entire stay) Storage Cage, £10 per month
Fold-up Beds, £20 per night Toaster, £15 for length of stay
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Room Lockouts The first time you lock yourself out of your room Security will
escort you to retrieve your key card and there is no charge. Any occurrence after this will result in a £15 card replacement charge, regardless if the key is inside your room or not.
Replacement Card / Keys
Nido ID key card £15 Mailbox key £10
Removal of Rubbish left in hallways £80
Roommate Issues
Living with someone new can be difficult at times. It is important to discuss issues as they arise instead of letting tension build
and the problem worsen.
A ‘Guide to Roommate Issues and Peaceful Confrontation’ is available at Reception to help you in starting the conversation
and reaching solutions!
Do not ignore an issue, it will not magically go away, it will only get worse as time progresses. If you need additional help on how to talk to you roommate see your Resident Assistant, they
are there to help you!
What should you expect? What shouldn’t you expect?
To give and get respect, personal safety, respectful communication,
respect of personal property, that rules are made together and any
conflict is resolved through compromise by all parties.
That your roommate will be your best friend, keep you company,
listen to you, do what you want to do, that you will have everything in common with them and that you are always right so your
roommate must change.
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Accidents can be prevented! While
you are cooking you should
always remain in your room and keep an eye on
your food. Burned food not only
tastes bad but it may also set off the fire alarm or
create a fire.
The Microwave / Grill
Time Display
Grill/ Conve
Timer
Time Setting
Knob
Micro
Auto Menu
Start/Reset
How to use the microwave: 1. Press the Micro button.
2. Turn the time setting knob to desired cooking time. Turn right to increase and left to decrease.
3. Close the door gently! Slamming it may cause it to break. 4. Press the Start/Reset button once to start cooking.
How to use the Grill: 1. Press the Grill/Conve button so display shows G-1. 2. Turn time setting knob to desired cooking time, press Start. 3. Oven will pause cooking half way through so you can turn
your food over. Resume cooking be pressing Start. How to use the Convection oven: 1. Press Grill/Conve button to select required temperature by
cycling through the options and press Start.
2. Oven will beep twice when preheating is complete. 3. Press Grill/Conve button to select required temperature. 4. Set cooking time using Time Setting Knob. 5. Press Start.
Clock/Timer
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Facilities & Amenities Basement: Bicycle Storage– Residents must register with Security to use.
Parcel Room- Large parcels can be picked up from this room nightly between 7pm-9pm. If you receive a parcel a notice slip will be placed in your mailbox, bring this with you to claim it.
Storage Cages– Residents must arrange at Reception.
Ground Floor: Security- Available 24 hours a day.
Mailboxes- Located across from the second set of lifts. These
should be checked daily to avoid overflow of mail.
Movie Room- Located at the end of the west lobby.
Games Area- 2 pool tables, 2 foosball tables, 1 ping pong table, 1 giant chess set.
Courtyards- Open between 8am-10pm. No Smoking.
Vending Machines– cash and cashless 33rd Floor
Sky Gym– For health and safety reasons all members must attend an induction session. There is a one-off payment of £10 which can be paid at Reception at the time of booking.
Every Floor Communal TV lounge / study room with WiFi
Refuse & Recycle area - All residents are responsible for their own rubbish removal. A charge of £80 will be imposed for
anyone found leaving rubbish in hallways or stairwells. Recyclables: Paper, magazines, newspapers, cans, glass, plastic bags, bottles, pots, and paper coffee cups.
Basement, 2nd, 4th, 15th-31st Floors - Laundry facilities
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Smoking/Drug/Alcohol Policy: Smoking is strictly prohibited anywhere inside the building,
including the courtyards. Smoking (or tampering with a smoke detection device) will result in a charge of £1000. Alcohol may be consumed in common areas provided the area is cleaned up immediately and there are no violations
of UK law (including public intoxication). The use, storage, distribution or possession of any illegal substance is a criminal offence and will be referred to the appropriate authorities. Engaging in such activity may result in early termination of the License Agreement with all
standard termination charges. Quiet/Courtesy Hours Policy:
Residents have the right to study and sleep at Nido. Courtesy hours are in effect 24 hours a day.
Quiet hours are in effect 10pm-8am Sunday-Thursday and Midnight-8am Fridays and Saturdays.
Visitation Policy: Daytime guests can be signed in from 8am-Midnight
You can have up to 3 daytime guests at one time You are allotted 8 overnight guest passes per month Your visitor must show valid photo ID to enter the building You must stay with your guest(s) at all times
Reporting Issues: If you experience an issue within Nido, please report this to the relevant department (see the Nido Staff Directory). We are happy to assist you.
EACH RESIDENT IS PERSONALLY RESPONSIBLE
FOR READING AND COMPLYING WITH WHAT IS
WRITTEN IN THE NIDO STUDENT HANDBOOK.
General Information
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Health and Safety Fire Alarms In the event that a fire alarm sounds whilst you are in the
courtyards or building, please follow the green emergency exit signs and evacuate the building immediately. Do not use the lifts!
Once you have left the building please head straight to the Fire
Assembly point, located on the corner of Crispin Street & Artillery Lane. Residents and staff may not re-enter the building until instructed to do so.
The building’s fire alarm is tested every Wednesday at 11am. The test can be identified by a short burst of the alarm. This is
the ONLY time you do not need to evacuate the building. If you can hear the alarm in the corridor but not in your room please notify security of this right away!
NIDO IS A SMOKE FREE
ENVIRONMENT
Tampering with a smoke detector for any reason will result in a Health and Safety charge of £1000! No ‘first time warnings’ are given.
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Machine Number
Drying Unit Washing Unit
Swipe Pad
Power
Number Keys
Options Screen
Options Knob
Key Pad
How to use washing and drying machines: 1. Press the key button to open door. 2. Load washer/dryer. 3. Close washer/dryer door.
4. Press the power button to turn machine on (the machine may take up to 30 seconds to power on!)
5. Choose a wash/dry program on the options screen and select it with the number keys or turn the options knob.
6. Go to the pad and swipe your Nido card on the swipe pad
7. Put in the machine number that you are using and press enter (*) button.
8. Press confirm (*) button to accept or exit (#) button to cancel on the pad and wait for payment to be accepted.
This may take 30-60 seconds to validate! 9. Press start button on washer/dryer.
Start
Wall Pad
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Cleaning Services Cleaning services are offered all year round and can be booked at the Reception desk. Payment must be made at the time of
booking using your Nido cashless card and must be made at least 24 hours in advance subject to availability. Cleaning services are available Tuesdays, Wednesdays and Thursdays between 10am-4pm. Additional days subject to availability.
Please note no personal items will be touched or moved by cleaning staff, so if these steps are not taken by the resident prior to cleaning the cleaning will be incomplete and not refunded. A call notice will be left upon completion of the clean and staff will ensure all doors are locked behind them. Three
cleaning packages exist:
Bronze (1/2 hour) Room Clean @ £10 per clean
Service includes:
Remove all rubbish from the bins, damp wipe the inside and outside of the bin. (No rubbish will be removed other than contents of bins).
Wipe and sanitise shower tray. Wipe and sanitise toilet - inside and out.
Wipe all tiled wall areas. Wipe and sanitise all surfaces in the bathroom where possible. Polish mirrors. Sweep and mop bathroom floor.
Main room - dust all high and low ledges, fixtures and fittings including
light switches, side units. Damp wipe and buff dry cleared desk. Sweep and mop main floor.
Wipe and sanitise sink and draining board (this does not include washing up! Any items left in the sink or on the draining board will
make this portion of the clean void). Wipe hotplate and microwave inside and out and polish dry. Damp wipe all kitchen units outside only.
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Silver (1 hour) Room Clean @ £20 per clean
Includes all services in the Bronze package plus:
Undertaking all washing up left on the side. Remove items from fridge, clean and sanitise. (No items will be thrown away). Change shower curtain.
Change bedding (If an extra set is left on bed). Polish bedroom windows, internal only. Damp wipe all marks on walls.
Gold (2 hour) Room Clean @ £40 per clean
Includes all services in the Bronze and Silver packages plus:
Removal of all items from the kitchen cabinets. Sanitise inside of cabinets, replace all moved items.
Removal of all items from bathroom cabinet. Sanitise inside of cabinets, replace all moved items. Removal of items from the floor and place on the chair, sweep and mop floor fully. Polish the inside of the windows to all rooms.
Please remember to REMOVE everything
from the countertops and any personal
items, such as clothes, off the floor
PRIOR to cleaning.
Book your room clean at Reception today!
