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4G Business Challenges and Opportunities Faster pace of business with more dynamic & complex network – Smartphones – Device-based applications – Femtocells Enhaced service quality and customer experience
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Network Intelligence,
Monetizing the MeterMauricio Arango
Sun MicrosystemsJanuary 21, 2010
Introduction• Telco industry needs to steer away from
"dumb pipe provider" concerns and focus on smart networks
• Business reality presents large challenges and opportunities
• Smart telco networks are about extracting higher business value from network infrastructure – via Network Intelligence layer
4G Business Challenges and Opportunities
• Faster pace of business with more dynamic & complex network– Smartphones– Device-based applications– Femtocells
• Enhaced service quality and customer experience
4G Business Challenges and Opportunities
• Increased regulation– Higher operations visibility– Restrictions while driving
• Interaction with other complex systems– Transportation– Power grid– Social networks
Need for Network Intelligence layer
• Extract higher business value from network events in realtime via:– Continous monitoring– Simplified integration of network and business
application layers – event-driven– Connecting dots in realtime – correlation
Network Intelligence builds on:
• Business Intelligence• Performance monitoring• Traffic monitoring• Fault management• Policy-based management • Deep Packet Inspection (DPI)
Network Inteligence adds:
• Sharing of events across management silos • Connecting dots in realtime – stream based
processing - event correlation• Integration of business processes with
network operations processes• Event-driven architecture
SLA management use case - consumer mobile broadband
access• Service level guarantees: throughput, packet
loss, latency, jitter• Monitoring via: DPI, device agent• SLA tracker – detects SLA violation events• Integrates: CRM, billing, device management,
service portal, data warehouse
SLA management use case - consumer mobile broadband
access
Event routing – Messaging system
SLATracker
DPI DeviceMgmt
Datawarehou
se
Packet loss & delay measurement
Throughput measurement
SLA violation event
CRM Billing
Service
Portal
Event stream processing app (CEP)
Service restriction while driving use case
• Block usage while user is in a moving motor vehicle
• Monitor: device location, vehicle device presence
Service restriction while driving use case
Event routing – Messaging system
In-vehicle usage tracking &
restriction
Locationcollector
In-vehiclepresencecollector
Datawarehou
se
Location changeevent
In-vehicle presence event
Disable device event
CRM ServicePortal
Enable device event
DeviceMgmt
Event stream processing app (CEP)
Service problem monitoring via social networks
• Identify potential service problems by from patterns of communication in social networks such as Twitter
• Search for keywords related to service problems, track over time and location
• Generate trouble investigation events
Service problem monitoring via social networks
Event routing – Messaging system
Text streamstracking
Twitter eventcollector
Datawarehou
seInvestigation event
Problem investigation
workflows
Event stream processing app (CEP)
Technologies and Products for Network Intelligence
• Event stream processing – Complex event processing (CEP)
• Application servers• Messaging middleware• Data caching – fast access to state info• Databases
Event-driven Architecture
Event routing
Event producer
Event routing
Eventconsumer/ producer
Eventconsumer/ producer
Event consumer
Event consumer
Event producer
• Simplified integration via decoupling between producers & consumers
• Producers don't know about consumers and viceversa
• Events are common info• Horizontal scaling
Conclusions
• Smart not dumb networks – higher complexity of network infrastructure
• Extraction of higher business value from network requires new functional layer – Network Intelligence (NI)
• NI offers simplified integration via Event-driven Architecture
• NI enables realtime analysis via Complex Event Processing