Lesson 14- Coaching Skills

8/8/2019 Lesson 14- Coaching Skills

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Lesson 15: Coaching SkillsA word ofencouragement

during a failure isworth more than anhour of praise

after success.-Anonymous


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1. What is coaching?A. Coaching is usually associated with

sports.- In business, coaching meanspersonal achievement and

excellence within a meaningful lifearena.B. Defined: Process by which an

individual works with others tofacilitate higher level performance .

- Coaching is connected toleadership.- Pulling out the best in individuals.- Not just directing.


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2 . How does coaching differ

from other helping professions?A. Coaching is one of the mostmodern approaches in developingpotential.- Focuses on positive aspects of

behavior compared to problem-based or pathological approaches.

B. Pathological approaches (problembased):- Can be seen in psychiatry ; also

in psychology (problem based).C. In contrast, coaching is a more

positive and proactive approach . A new way of thinking .


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3 . What are the twoparadigms of coaching?

A. Two different mind sets.- First is: Knowledge-based coach.- Similar to directive management.

- Referred as the expert modelof coaching.

B. Expert model often done withgood intentions.- Coach seeks to ensure

performers receive all of theknowledge, insight, and skillsnecessary for high performance.


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3 . What are the two paradigmsof coaching? continuedC. Problem with knowledge

based coaching: Createsdependent relationship

between coach andperformer.- Also can havenegative effects like

decreasing performancebecause of inability totranslate or understandinformation given.


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3 . What are the two paradigmsof coaching? continued

D. In contrast, afacilitative coachrecognizes theresponsibility andanswers are inside ofthe performer .- We must think how

performances aregenerated then utilizethe proper processes tofacilitate to desiredperformance.


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4 . What is a useful model

for coaching?A. First, coaching is a complexprocess but involves simplesteps.

B. Four steps:- Setting goals.- Understand the persons

Reality.- Generate Options.- Organizing a Way forward.This is the G.R.O.W. Model


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4 . Useful coaching continuedC. Setting a goal for theconversation is important to

keep focus, - Important tobe smart.

D. SMART: Specific,Meaningful/MeasurableAgreed to, Realistic, andTime-phased

goals.- When these criteria areused the discussion will beclear, understood, andreasonable in scope.


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4 . Useful coaching continuedE. After setting the SMART goal, it is

essential to understand your groupsreality .- This is NOT about solving problems,

rather it is helping them think moreclearly and how to solve their ownissues, problems, or dilemmas.- Practice active listening. Which istaking an active role when hearingthe issue.

- Repeat back what you heard and doso to their satisfaction.- Improving the clients motivation aswell strengthening the relationship withclient is the result of proper activelistening.


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4 . Useful coaching continuedF. Listening helps generate options .- During this phase you should try to

identify potential actions to solvetheir problems.- First seek out the clients best

thinking.- After pulling out or eliciting optionsyou begin to offer additional insights.1. This keeps client accountable fortheir own changes.2

. Clients usually come up with ownanswers, which gives a sense ofempowerment.

3 . Sets stage for client wanting tohear you.


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4 . Useful coaching continued 4 -F.4 . Having a client generate their

own options gives client intrinsicmotivation & ownership to takeaction.- Once you have pulled all of yourclients options then you may askpermission to give suggestions .- At this point, you have themchoose from many options thathave been given and identify whichto take action on.- This leads to design a way

forward.


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4 . Useful coaching continuedG. At this point a SMART goal

is identified.- You have listened anddiscussed their current realityand generated options.- A plan of action or wayforward is setting goals thatare most important, and mostmotivating.

- These are consideredcritical variables ofperformance.- You then can create anaction plan and SMART goal.


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4 . Useful coaching continued.H. By doing these 4 phases of coaching it

helps increase the decision speed ofthe client.- Helping to focus their actions and

make decisions that maximize

performance .I. Conducting G.R.O.W. sessions givesthe leader confidence in his or herskills.- Coaches do not have to be experts-

but focuses more on helping .*Job is to help them to: Focus,generate ideas, and act on skills theclient already knows .


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5. What is a useful model

for feedback?A. Feedback = a critical learningskill.

B. Helps us learn and grow.C. Simple principles & methods forgiving and receiving feedback.D. Proactive approach to improve

performance.E. Three questions frame the

feedback process.1. What is working ?2 . Where are the problems ?3 . What can we do differentnext time ?


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5. What is a Useful Model

for Feedback continued.F. Where there are manyquestions regardingfeedback, these threecan be used to affectfuture performance .

G. Use feedback often .

- Generates positivelearning and improvedperformance for thefuture.


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6 . Is coaching a universal skill set?

A. YES! Coaching is universal inapplication.

B. We are all coaches .- Opportunity to coach in allaspects of life.- Mostly to whom we work withand care about .

C. Look where can you helpfacilitate performance of

others.- Most answers to problems liewithin themselves.

D. Practice your skill of coaching! YOU will become a better

leader, and grow yourself!

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Lesson 14- Coaching Skills