Coaching Skills - wo Video

Copyright© 2014 Turning Point Coaching, LLC. All Rights Reserved. 1

Coaching Skills

Producing better products, faster & cheaper with higher engagement &

better business alignment


About Turning Point Coaching, LLC• Gary Bamberger

– CSM, CSP, PSM1, SPC, CPCC– Agile fan since 2006

• Services offered include:– Scrum & Kanban Training– Agile Coaching for Teams, Business & Leaders– Requirements & Use Cases Training– IT Leadership Development Training & Coaching– IT Communication Training

• http://turningpointcc.com

Learning Objectives• Coaching Definition• Common Coaching Skills• Coaching Session Structure

– Topic– Coaching– Commitment for forward action or inquiry

• Coaching Practice



What is Coaching?• The International Coaching

Federation defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential

• Coaches allow the client’s vision, priorities, values and skills to determine direction


What is Coaching?• Coaching supports people in finding

their own answers


Coaching Model• Many coaching models exist• Providing skills learned from Co-Active

Coaching certification


Coaching Skills• Powerful questions – open ended questions

that emanate from curiosity, not judgment – 5th level of questioning starts getting into new

thoughts– What are some examples?

What…?

How…?


Coaching Skills• Silence – prolonged silence gives people a

chance to think


Coaching Skills

• Listening – for what is said, how it is said & what is not said– 3 levels of listening

1. Self-absorbed – focus is on self

2. Other – focus on what other person says

3. Global – focus on body language, energy, tone, etc.


Coaching Skills• Reflecting – noticing and calling out what is

happening in the moment


Coaching Skills• Interrupting – use a powerful question or

reflecting to stop someone from rambling on & on & on…


Coaching Skills• Acknowledging – how people are being

(based on values) in addition to what they are doing


Coaching Session Structure• Topic – probing may be

necessary to get to core topic

• Coaching – use skills • Commitment for

forward action or inquiry – what will the person do & by when


Coaching Session Demo

https://www.youtube.com/watch?v=mIbybdOx2Ew


Lab – Coaching Skills Exercise


Coaching Skills• Form into groups of 3

• Decide who will be person A, person B & person C

• We will have 3 rounds of coaching – 10 minute coaching + 5 minute debrief in your group

– Round 1 – person A coaches person B– Round 2 – person B coaches person C– Round 3 – person C coaches person A

• Person not coaching is to observe what skills were used & how well they were received

• Timebox coaching to 10 minutes with 5 minute debrief in your group

• Use the coaching techniques presented to move your partner forward – Powerful Questions – 5th question starts deepening– Silence– Listening – 3 levels of listening– Reflecting– Acknowledging


Coaching Skills• Feedback on this session

• Scale 1 – 5– 1 = terrible!! – 5 = awesome !!

• If less than 5, how can I improve this session

Documents

Coaching Skills - wo Video