Leadership Team

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Leadership Team. Technology Services and Support. Office of the CIO. Dennis Fouty , Ph.D. Associate Vice Chancellor / Associate Vice President & Chief Information Officer. David Johnson, M.S. Executive Director. 5 FTE. Desktop / User Support Help Desk Instructional Technology - PowerPoint PPT Presentation

Text of Leadership Team

Delivering Campus Technology Through Innovation

Leadership Team

Office of the CIODennis Fouty, Ph.D.Associate Vice Chancellor /Associate Vice President &Chief Information Officer 5 FTEEnterprise Systems

Arun Jain, Ph.D.Associate Vice President 101 FTEData CenterNetwork InfrastructureEnterprise Systems and ServicesIT Business & Performance ServicesNicole Broyles, M.B.A.Executive Director 20 FTEAdministration of IT Organization

Technology Services and SupportDavid Johnson, M.S.Executive Director 137 FTEDesktop / User SupportHelp DeskInstructional TechnologyTelephonyWeb Support ServicesUIT SecurityMary Dickerson, M.B.A.Executive Director 9 FTEIT Security

High Performance ComputingKeith Crabb, B.S.Interim Manager 5 FTEResearch Computing

By the NumbersFY 2010Miles of network fiber Data ports installedWireless coverage 38515,92898%Email accountsEmail incoming messagesFinance transactionsCougarNet accounts39,621226,324,000 4,023,000 81,000Students in Blackboard coursesStudents at the Technology CommonsBlackboard training coursesSkillPort booksSkillPort course185,000148,791 3,655 26,394 5,330AskShasta self-service requestsIT Support Center service requestsTelecom service requests152,304251,78111,747 3Enterprise SystemsSupporting Student SuccessIntegrated student self-service via MyUHAutomated Cougarnet account creationCougarCard ServicesDistance LearningCourse shells enable instructional continuity100,000+ virtual class seatsFaculty Center online servicesClass schedules, rostersCV and syllabusGrade posting

4Enhancing Administrative EfficiencyWorkflow automationFinancial transactionsHuman resource processesDocument imagingIncreasingly paperless and self-serviceTimesheetsPaychecksTax forms

Enterprise Systems5Evolving the IT InfrastructureWired to wirelessGoing Pure - IP (voice, data, video)Cougar Village freshman dormLower cost green computingSmaller footprintPooled resourcesLower energy consumptionVirtualized servers

Enterprise Systems6High Performance ComputingUH is active participant and leaderNationally: Internet2 and National Lambda Rail (NLR)Texas: Lonestar Education and Research Network (LEARN)Houston Metro: Southeast Texas GigaPoP Provides high speed research connectivityService quality is not available via commercial entitiesLowers participant costs by sharing expensesUIT hosted services for UH researchersResearch Computing Center (RCC)

7UH web presenceDesktop technologies and user support24x7 Technology Commons student labKiosk hot spots (computers, printers) across campus Network operations voice, data, video Deeply discounted and no cost academic software E-communication services Multi-media services Instructional technologies and training UH Contact CenterTechnology Services and Support8UIT Security9Mature planning and budgeting strategies Tightly aligned to UH processIncorporate stakeholder input throughout the yearSupport colleges \ divisions in developing their plansShare IT methodologiesReallocate resources for emerging opportunities & needsNear-zero base budgetingAnnual review of 10-year IT infrastructure forecastBusiness & Performance Services10INNOVATING: DOING MORE WITH LESSSTRATEGIC ALIGNMENT OF OUR IT SERVICE PORTFOLIOGame Changers Commodities Legacy11Network InfrastructureData CenterEnter-priseApps IT SecurityInstruc-tional TechnologySupport CentersTele-phonyTechnologySocial WorkPharmacyNSMCLASSLaw CenterHRMHonorsEngineeringEducationBusinessArchitectureTechnology Partners ProgramUniversity Information Technology (UIT)DivisionsOptometry12Technology Partners ProgramDeliver innovation and support in the use of IT resources together with college/division identified roles:MAPP 10.03.06Program brings together responsible roles for information technology to:support innovationimprove servicesdecrease risk

13PURPOSE: Assessment of immediate critical needsDELIVERABLE:Action plan and resolution of critical needsPURPOSE:Comprehensive technology assessmentDELIVERABLE:Comprehensive action plan and execution of recommendationsPURPOSE:Operationalize technology reviews through the University Technology Partners ProgramDELIVERABLE:Operational technical review plan Iterative Review FrameworkCollege / Division Technology Reviews14Strategies, processes, tools, and training:Project and portfolio managementPerformance dashboards and scorecardsBenchmarking and planningManagement trainingIT framework to identify service efficienciesProject Management Institute Student ChapterUH is Houstons first student chapterConnecting students with industry professionalsUH Writing Center enhancing UIT writing skillsExtending IT services to university affiliates

Beyond Technology15

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