IN COMMERCIAL CONFIDENCE © BRITISH TELCOMMUNICATIONS

Innovation in Public ServicesLGC Future Leaders Network

Simon YellowleyBTGS Regional Director NEY&HLocal Gov

19/03/2012

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Technical Innovation in Public Services

WHAT is Technology Innovation?

Historical – Innovation Quiz

WHY is it relevant to Public Services?

Today – Consumerisation of IT – BYOD, Social Media & Learnanytime

HOW will technology change in the next 25 years

Future – BT’s Technology timeline

Question & Answers

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Film clip

http://www.youtube.com/watch?v=VN3hF8dX8TM

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– To work for an organisation that does something they believe in

– Develop new skills and interesting career prospects

– Initiate their own learning and development

– Blend their private and working lives to work when, where and how they want

– Un-tethered workspace

– Device freedom

– Application freedom

2020 - 5 generations working side-by-side

1. The traditionalists (born before 1946)

2. The baby boomers (1946-1964)

3. Generation X (1965-1976)

4. The millenial / net generation (1977-1997)

5. Generation 2020 (born after 1997)

Millenial’s want:

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Bring Your Own Device: Culture change

• I prefer to use familiar technology – allows me to be more productive

• Employer provided equipment is too old or too slow

• I prefer to use tools that fit my needs

• My choice shows who I am

• My managers do it, why shouldn’t I?

• I want to improve my work/life balance

• I want freedom & flexibility – to do my work when, where and how I want

• I want to make my life easier by using the same device for business and personal use

Source: http://news.citrixonline.com/news_release/Consumerisation-of-Technology-Driving-Dramatic-Productivity-Gains-in-One-in-Three-Businesses/?p=1988Quote source: http://www.isaca.org/About-ISACA/Press-room/News-Releases/2011/Pages/ISACA-Survey-Bring-Your-Own-Device-BYOD-Trend-Heightens-UK-Online-Shopping-Risk.aspx

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Productivity and flexibility benefits

Source: IDC 2011 Consumerization of IT Study, http://idc.cycloneinteractive.net/unisys-iview-2011/en/

Places from which iWorkers have sent/received email, Facebook posts or texts for business

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From flexible working to social networking

• BT is a pioneer in flexible working

• 2009 - Knowledge Management & Collaboration Strategy launched

• And today:

– We have rich set of internal wikis and blogs

– Employees are encouraged to share what they know and participate in online communities

BT Home Welcome to BT Blog Central

Route2Learn

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Film clip

http://www.globalservices.bt.com/uk/en/casestudy/elthorne_park_high_school

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20093M

Apps

20105Bn Apps

“It’s all about data centre

infrastructure”

“It’s a network infrastructure

problem”

“It’s a security issue”

“Let’s define the problem and come up with a solution”

“It’s all about your mobility

ecosystem”

“It’s an application problem”

Maximise productivity, flexibility, talent, satisfaction & costs

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