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31st August, 2016 1
IGG Agenda
Minutes from Previous IGG Meeting 13:45 – 13:50
Review of Action Items 13:50 – 14:10
CER Update 14:10 – 14:30
Gemserv Update 14:30 – 14:40
MRSO Update 14:40 – 14:50
ESB Networks Update 14:50 – 15:15
Retail Market Design Service Update 15:15 – 15:35
AOB 15:35 – 15:40
Next Steps 15:40 – 15:45
All participants are kindly requested to mute their phones when dialled into the forum conference call
31st August, 2016 2
Minutes
Minutes (v1.0) from IGG meeting
29th June 2016
For Approval Today
31st August, 2016 3
IGG Action Items
Updated IGG Action List issued in advance of
meeting
5 Actions closed since last IGG meeting
5 IGG Actions carried forward
31st August, 2016 4
Update on Actions - Closed
AP No. Title
Org.
Assigned to Date Closed Date Raised
1007
Revenue Protection Timelines - Suppliers to send examples of Revenue
Protection issues & resolution timelines to ESBN via RMDS. ESBN to
consider developing a voluntary SLA for Revenue Protection Activities.
Suppliers/
ESBN 29/06/2016 09/03/2016
1010
Suppliers to submit, directly to CER, their concerns in meeting the June 2016
deadline for the Green Source Audit Suppliers 29/06/2016 04/05/2016
1011
Eircodes - RMDS to update MCR 1140 – Introduction of Eircodes into the
Retail Market in Ireland to ensure there is mention of GNI not delivering
Eircodes for the Gas market until the Retail Electricity Market delivers their
Eircode solution. RMDS 29/06/2016 04/05/2016
1014
New Registrations - CER to issue to Suppliers the letter that GNI issues to
Suppliers with regard to New Registrations CER 27/07/2016 29/06/2016
1016
Revenue Protection - ESBN to circulate the Revenue Protection Team
Contact Details to Suppliers via RMDS ESBN/RMDS 27/07/2016 29/06/2016
31st August, 2016 5
Update on Actions - Open
AP No. Title
Org.
Assigned
to Date Due Date Raised
948/1004
ESBN to analyse the process where Move out with no Move takes place and
make proposals based on existing Supplier processes for best business practise
within this area. Process must enable MPs to notify CMS when a move out
without a move in takes place. Proposal to be issued to market in the form of a
DR. (The issue is an amalgamation of 948 and 1004) ESBN 31/08/2016 14/01/2015
986
Technical Details - DR covering the importance of appropriate Technical Details
(name and phone) to the 016 to be drafted. Detail to be added to MPD 01 & 02 ESBN 31/08/2016 02/09/2015
1012 CER to circulate the Terms of Reference of the IGG to all Participants via RMDS CER 31/08/2016 04/05/2016
1013
MRSO Presentations - Suppliers to provide suggestions as to what they want to
see in the MRSO IGG Presentations in the future & suggest whether the current
forum slide deck is best placed on the RMDS website only rather than provided
at all IGGs. Suppliers 31/08/2016 29/06/2016
1015
DR1180 New Registrations - Suppliers to provide comments on this DR ahead of
the next IGG. Suppliers 31/08/2016 29/06/2016
CER Update
Industry Governance Group
31st August 2016
Retail Market Assurance
Services for the Irish Electricity
Market
Lizzie Montgomerie
IGG
31 August 2016
Dublin
Assured Parties – August 2016
Gemserv 8
Number and type of live participants assured by Gemserv since 2005
NB this is not a reflection of the live market position.
11
7
23
8 2
Large
Small
Self Supplier
DSU
Export Supplier
Assurance Services: During August 2016
Gemserv 9
New Entrants
Two Large Suppliers
One Small Supplier
Two Export Only Suppliers
One Self Supplier
Re-Qualification
One Material Change
Complete
Market Design Releases
TIBCO Upgrade
Complete
Schema MDR
Complete
TIBCO Hub Upgrade Assurance Progress
• Assurance report submitted to Regulators
on 29 July
• Cut over successfully completed on 5/6
August
• Thank you to all market participants that
have cooperated during the assurance
assessment phases including IPT
Gemserv 10
Thank You
Lizzie Montgomerie
Head of Assurance
T: +44 (0) 20 7090 7750
W: www.gemserv.com
MRSO Update Gerry Halligan
31st August 2016
13 esbnetworks.ie
Debt Flagging
May-16 Jun-16 Jul-16
Total MPRNs received 428 374 412
Total CoLEs returned to outgoing supplier 207 202 215
Returned for other reason to outgoing
supplier (invalid MPRN, switch completed) 13 25 17
Valid Debt Flags issued to gaining supplier 208 147 180
Total not cancelled 147 102 118
Total cancelled 61 45 62
Valid Debt Flags as % of total COS 0.8% 0.6% 0.7%
14 esbnetworks.ie
Debt Flagging
Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16
Total MPRNs received 540 666 763 509 356 400 379 420 463 428 374 412
Valid Debt Flags issued 229 298 529 229 164 198 163 199 217 208 147 180
Total Cancelled 95 85 51 79 71 48 54 58 54 61 45 62
0
100
200
300
400
500
600
700
800
900
Total MPRNs received
Valid Debt Flags issued
Total Cancelled
15 esbnetworks.ie
Objections – Erroneous Transfers
61
83
91
74
64
52 52 47
53 48
69 68
59
67
79
92
68
89
74
65
86 90
160
85
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
0
20
40
60
80
100
120
140
160
180
No
. o
f C
oS
Co
mp
leti
on
s
No
. o
f O
bje
cti
on
s
No. of Objections
CoS Completions
16 esbnetworks.ie
Objections
May-16 Jun-16 Jul-16
No. of Objections 90 160 85
Cancellations from Objections 64 116 62
Objection emails to MRSO 7 4 11
Reasons:
Uncontactable by phone 1
Written communication
COS confirmed 7 4 10
Other
Escalation emails 7 4 3
17 esbnetworks.ie
ESB Networks
Revenue Protection Service
Footer
18 esbnetworks.ie
Revenue Protection TOR
1. Review the level of compliance of ESB Networks and Suppliers with Revenue
Protection Code of Practice at present.
2. With available resources, propose a strategy which will optimise the benefit for all
stakeholders from the Revenue Protection activity. This includes resourcing of
individual case follow ups, court cases, targeted leaflet drops and use of media
channels.
3. Explore the concept of having a moratorium on Change of Supplier where Revenue
Protection issues exists (Ref Workshop June 15).
4. Review the 260 Market Message process in relation to the treatment of Revenue
Protection Queries including timescales and undercharges. Develop practical
guidelines around same which will improve speed of turnaround and more efficient
scheduling.
5. Agree and obtain IGG approval to a proposed Revenue Protection Work Plan for
2017 including targets and milestones.
Footer
19 esbnetworks.ie
Revenue Protection Plan
Group Participants: (must be people dealing with RP issues on a daily basis)
1. ESB Networks Revenue Protection (Martina and Hilda),
2. SSE Rep (TBA - Danny O Sullivan?),
3. Electric Ireland Rep (TBA - Maureen Browne?),
4. Prepay Power (TBA – Paddy Colclough?)
5. BGNI TBA
Group Chair – Revenue Protection ESBN
Milestones:
1. September 2016 – First meeting to be scheduled
2. October 2016 – Second Meeting
3. November 2016 – Agree Findings and Recommendations
4. December 2016 – Report to IGG
In parallel, any particular supplier issues or concerns will be addressed.
Footer
31st August, 2016 20
Retail Market Design Update
Jessica Gregory
RMDS
31st August, 2016 21
Action 1013 - MRSO Slides
It was agreed at IGG dated 29th June 2016 to only provided the MRSO
slides on the RMDS website.
The new location for the MRSO slides is in the Reference Section in a new
subsection called Reporting of which MRSO Slides has its own dedicated
page.
31st August, 2016 22
LTCA
LTCA
• Tender was evaluated by RMDS –the Chairperson of the LTCA WG Cormac
Madden and David Walshe.
• Tender was scored independently and then the average score was applied to the
final score sheet.
• ESBN Procurement to issue contract to Deloitte – expected completion
13/9/2016.
• Advised vendor on intention to award contract 24/08/16.
• Vendor to submit more detailed programme of work w/c 29/08/16 so some
advance preparation work can be undertaken.
• Objective is to have the Auditor complete their audit by end of November 2016.
• There will be an evaluation period for MPs to review the report.
• Once this evaluation is complete and clarifications addressed the final report will be prepared and submitted to the CER.
31st August, 2016 23
CER have reviewed the New Registration’ process for customers who do not actively
choose a supplier as part of the new connection process. In the interest of a level
playing field and to further support the development of competition, CER are
considering a change to the current default process to a single supplier.
The core driver from CER is that the default Supplier, for sites which do not elect a
supplier within 5 days of energisation, should not automatically be Electric Ireland. This
is seen to be an unfair advantage from market perspective. The intention of the change
request is to look at the process and develop an equitable process around New
Connections which does not give unfair advantage to any one supplier.
RMDS recommends that New Registrations would follow a similar process to that
which exists for >=30kVA new connections. The customer must sign up with a supplier
of choice before energisation The choice of the Supplier is therefore correctly in the
hands of the customer.
31st August, 2016 24
DR1180 – New Registrations(2/2)
When the quotation letter for a new connection is sent out to the customer by ESBN this
should contain a paragraph which will detail the requirement for mandatory selection of a
Supplier by the customer in advance of energisation.
The difference to the current process is that for sites < 30 kVA the customer will in future
have to contact a Supplier of choice who will submit a registration to ESBN with the
customer name, and receipt of the registration by MRSO becomes a requirement before
the site is energised.
At Today’s Meeting: For Approval as DR
31st August, 2016 25
CER’s Retail Market team asked ESB Networks in January 2015 to assess the impact of
the ISEM on the Retail Market in Ireland..
Whilst the SEM is to undergo a radical transformation arising from changes to European
legislation designed to create a single wholesale electricity market across Europe, the
intention of the RA’s I-SEM team is that there would be minimum impact for the Retail
Market and for Meter Data Providers arising from the I-SEM.
ESB Networks is one of the four Meter Data Providers represented at the I-SEM Metering
Working Group and have been considering the impacts of the I-SEM.
The proposed changes are fully detailed in DR1182 and include changes to the Data
Processing and the Data Aggregation Retail Market business process between ESB
Networks and Market Participants.
At Today’s Meeting: For Approval as DR
DR1182 – Impact of I-SEM on the Retail Market
31st August, 2016 26
MMR 10.7 – Went live successfully on 02 June 2016
Non Schema Release 2015 – Went live successfully on 05 August 2016 MCR 1136
MCR 1151
Schema Release 2015 – Went live successfully on 05 August 2016 MCR 1111
MCR 1122
MCR 1133
Next Market Release (Agreed it will not be 2016, but 2017/2018?) Decision as to when the next Schema and Non Schema releases will take place are pending the outcome to
ReMCoSG action 135 (CER/UR to provide a decision around the future Co-ordinated Market Priorities and
deliveries of such)
Market Release Summary
RMDS wants to thank all MP’s for their involvement & co-operation for the duration of the TIBCO & Schema release 15. We enjoyed working with you all
31st August, 2016 27
Upcoming Outages for ROI
http://rmdservice.com/outages-2016/
PLANNED OUTAGE NOTIFICATION Outage Type Planned
Start Date of Outage 18th September, 2016
Start Time of Outage 08:00 Approximately
Date of Restoration of Outage 18th September, 2016
Restoration Time of Outage 17:00 Approximately
Duration of Outage 9 hours Approximately
Jurisdiction Affected ROI
Reason for Outage Site Switch
Retail Central Market System RMP Extranet MKT Systems Impacted
Backlog Impact / Comments Messages inbound to Networks will queue in the central HUB and be processed on resumption of normal service. Facility to book appointments via RMP Extranet shall be unavailable during the outage.
System undergoing Outage SAP ISU and SAP PI
31st August, 2016 28
IGG Meeting
AOB
31st August, 2016 29
Next Steps
Diary dates for next IGG meeting:
Wednesday 2nd November 2016 - Belfast
Dates included on Calendar of Events on RMDS
website www.rmdservice.com
31st August, 2016 30
Next Steps
Diary dates for next Conference Call:
Wednesday 28th September 2016
Dates included on Calendar of Events on RMDS
website www.rmdservice.com
Call details are as follows:
Ireland Local Call Dial-In Number: 01 2475479
Std International Dial-In Number: +44 (0) 203 4333578
Conference code: 1663328269
31st August, 2016 31
IGG Meeting
Thank You
