IGG Agenda - RMDS · IGG Agenda Minutes from ... If a supplier is marketing a specific product as ... Extra Slides: 24 . SEM -11-095 Appendix B: 25 . CER/15/205 Decision Paper:

31st August, 2016 1

IGG Agenda

Minutes from Previous IGG Meeting 13:45 – 13:50

Review of Action Items 13:50 – 14:10

CER Update 14:10 – 14:30

Gemserv Update 14:30 – 14:40

MRSO Update 14:40 – 14:50

ESB Networks Update 14:50 – 15:15

Retail Market Design Service Update 15:15 – 15:35

AOB 15:35 – 15:40

Next Steps 15:40 – 15:45

All participants are kindly requested to mute their phones when dialled into the forum conference call

31st August, 2016 2

Minutes

Minutes (v1.0) from IGG meeting

29th June 2016

For Approval Today

31st August, 2016 3

IGG Action Items

Updated IGG Action List issued in advance of

meeting

5 Actions closed since last IGG meeting

5 IGG Actions carried forward

31st August, 2016 4

Update on Actions - Closed

AP No. Title

Org.

Assigned to Date Closed Date Raised

1007

Revenue Protection Timelines - Suppliers to send examples of Revenue

Protection issues & resolution timelines to ESBN via RMDS. ESBN to

consider developing a voluntary SLA for Revenue Protection Activities.

Suppliers/

ESBN 29/06/2016 09/03/2016

1010

Suppliers to submit, directly to CER, their concerns in meeting the June 2016

deadline for the Green Source Audit Suppliers 29/06/2016 04/05/2016

1011

Eircodes - RMDS to update MCR 1140 – Introduction of Eircodes into the

Retail Market in Ireland to ensure there is mention of GNI not delivering

Eircodes for the Gas market until the Retail Electricity Market delivers their

Eircode solution. RMDS 29/06/2016 04/05/2016

1014

New Registrations - CER to issue to Suppliers the letter that GNI issues to

Suppliers with regard to New Registrations CER 27/07/2016 29/06/2016

1016

Revenue Protection - ESBN to circulate the Revenue Protection Team

Contact Details to Suppliers via RMDS ESBN/RMDS 27/07/2016 29/06/2016

31st August, 2016 5

Update on Actions - Open

AP No. Title

Org.

Assigned

to Date Due Date Raised

948/1004

ESBN to analyse the process where Move out with no Move takes place and

make proposals based on existing Supplier processes for best business practise

within this area. Process must enable MPs to notify CMS when a move out

without a move in takes place. Proposal to be issued to market in the form of a

DR. (The issue is an amalgamation of 948 and 1004) ESBN 31/08/2016 14/01/2015

986

Technical Details - DR covering the importance of appropriate Technical Details

(name and phone) to the 016 to be drafted. Detail to be added to MPD 01 & 02 ESBN 31/08/2016 02/09/2015

1012 CER to circulate the Terms of Reference of the IGG to all Participants via RMDS CER 31/08/2016 04/05/2016

1013

MRSO Presentations - Suppliers to provide suggestions as to what they want to

see in the MRSO IGG Presentations in the future & suggest whether the current

forum slide deck is best placed on the RMDS website only rather than provided

at all IGGs. Suppliers 31/08/2016 29/06/2016

1015

DR1180 New Registrations - Suppliers to provide comments on this DR ahead of

the next IGG. Suppliers 31/08/2016 29/06/2016

6

CER Update

31.08.2016

1. Supplier Handbook Decision and Further

Consultation Paper

2. Retail Market Assessment Paper

3. Review of Typical Domestic Electricity and Gas

Consumption Values

4. Electricity and Gas Market Monitoring Reports

5. Consumer Survey

6. Green Source Verification Process Clarifications

and revised timelines

7. Retail Market Code

8. Audits and Compliance

7

Supplier Handbook Decision

and Further Consultation Paper

•This paper will contain a suite of decisions with further

consultation on the details of specific decisions. Intend to

publish in October. (or late Sept if possible.)

•The consultation component of the paper will complete in

November.

•CER will hold a workshop with all suppliers following the

publication of the paper, with additional bilateral meetings

where necessary. This workshop will go through eg the

implementation process, the further consultation element of

the paper and clarify decisions made.

•A final decision and updated version of the Supplier

Handbook will be issued by the end of January. 8

Retail Market Assessment Paper

•The Department of Communications, Energy and Natural

Resources has issued a White Paper which sets out a vision

for Ireland’s Transition to a Low Carbon Energy Future 2015-

2030.

The White paper requires the CER to:

•Publish a consumer focussed assessment of the development

of competition in retail markets (and its impact on prices),

•Ensure that competitive markets are delivering for all

consumers and consulting on the promotion of active

consumer engagement,

9

Retail Market Assessment Paper

• In conducting this review, the CER assessed and

compared a number of indicators expected from well-

functioning and competitive electricity and gas retail

markets.

•At the end of each chapter, the findings from the

analysis are consolidated, leading to a number of

proposed areas that may benefit from further actions

and further considerations.

•A second information note will set out a framework on

the areas the CER consider may require further

development as a result of the findings of the retail

market assessment, which we aim to publish in

January.

10

Review of typical domestic

electricity and gas consumption

values

•The CER currently provides typical annual consumption values which

can be used on price comparison websites and to compare tariff

offers across different suppliers. These figures are currently 5,300

kWh for electricity customers and 13,500 kWh for gas customers.

Evidence suggests that these figures should be revised downwards.

•This paper presents a summary of the methodology used to derive

new figures for electricity and gas and considers the following:

•Following this a revised figure will be recommended by CER for use

by price comparison web sites and relevant industry stakeholders.

11

1.The use of a mean vs a median value – with preference

for median value

2. Use of a single figure vs low, medium and high

consumption figures

3. Use of extra factors for self-identification by consumers,

such as meter type

4. Potential improvements for future

•July Switching Report – 1st week Sept

•2016 Consumer Survey Report – Sept

•Q2 2016 Electricity and Gas Retail Markets Report –

Sept. Individual supplier data will be sent for

validation prior to publication.

12

Market Monitoring Reports

Process Steps and Clarifications for

Green Source Product Verification

CER

1. Who is obliged to submit a GSPV?

If a supplier is marketing a specific product as

green then suppliers need to submit a verification.

This will only apply to suppliers who are serving a

retail customer base (not one customer).

13

2. Extension and Notification to Suppliers

1. CER has extended the deadline to suppliers but

request that the suppliers give a clear indication

when the audit will be completed.

2. Following completion of the audit and submission to

SEMO, the results will be communicated individually

by letter to each supplier.

3. For this year the results will not be published

4. Suppliers can use the CER letter and communicate

to their customers if they so wish 14

3(a). What are the requirements for the bill in

2016 ?

•Suppliers should display the 'Supplier Mix' and the

'All Island Mix' as per the current annual FMD

methodology on the back of customer bills (without

the PSO and non PSO split for renewable)

15

3(b). What are the requirements for the bill and

website in 2017? • In accordance with the revised timelines suppliers are required

to update their website with GSP information in October 2017

and put new wording on bill as set out in the CER Decision

/15/205

–If suppliers offer Green Source Products they should include

the new sentence in their BILL “Supplier Z now offers green

source products which is likely to change your fuel mix when

compared to the supplier fuel mix shown. For information on

your fuel mix and on the environmental impact of your

electricity supply visit www.supplierZ.ie or, for further details

call 00XXX X XXX XXXX” as per Decision 3 of CER/15/205.

–If suppliers offer Green Source Product they should publish

on their WEBSITE the 'Green Product Mix' (including the

PSO and non PSO split for renewable) as per Appendix 2 of

CER/15/205.

• The CER will monitor suppliers’ communication on the bills and

websites.

16

3(c). Can suppliers display GSP information

only for their green source product customers

and not on all their bills?

•All suppliers offering GSP will be required to include

the new sentence “Supplier Z now offers green

source products which is likely to change your fuel

mix when compared to the supplier fuel mix shown.

For information on your fuel mix and on the

environmental impact of your electricity supply visit

www.supplierZ.ie or, for further details call 00XXX X

XXX XXXX” as per Decision 3 of CER/15/205.

Therefore currently there is no different bills for

different customers. 17

4. New Proposed Timelines for 2017

•21 June 2017 Final FMD sent to CER

•28 June 2017 Suppliers submit GSPV

•2 August 2017 CER confirm final GSPV

•31 August 2017 CER publish FMD & GSPV

•October 2017 Fuel Mix published on BILLS

•October 2017 GSP published on WEBSITE

18

5. What if a supplier submits a GSPV and they have

not completed annual FMD?

• Unless a Supplier has submitted an annual FMD declaration,

SEMO have no way of performing the GSPV (logically, there

must be FMD demand value and claims to verify their green

source product submission against)

6. Do Suppliers notify in advance that they are

going to supply green source products or do they

wait until declaration under Fuel Mix?

• There is no obligation on suppliers to notify the CER or SEMO in

advance of selling green source products. However the CER will

only publish and issue a Green Source Product Verification for

suppliers that complete the audit. It is good practice and will

assist with timelines if suppliers notify the CER and SEMO that

they are offering or going to offer a Green Source Product

19

Next Steps:

•CER will organise a workshop with SEMO work

through process and calculations questions

20

21

Retail Market Code

•The retail market code is required under the

Distribution System Operator licence.

•CER is commencing work to consider the framework

and requirements to be contained in such a code. If

there are some comments or feed back, will take this

on board.

•The retail market code used in NI or other markets

will be considered, where it can provide guidance for

practice.

22

Audits and Compliance

•The topic of supplier audits and timing will be

communicated, once a final decision is made

internally in CER.

•The CER is also preparing for its annual audit of the

price comparison websites.

23

Extra Slides:

24

SEM -11-095 Appendix B:

25

CER/15/205 Decision Paper:

Decision 3

26

CER/15/205 Decision Paper:

Appendix 2

27

Retail Market Assurance

Services for the Irish Electricity

Market

Lizzie Montgomerie

IGG

31 August 2016

Dublin

Assured Parties – August 2016

Gemserv 29

Number and type of live participants assured by Gemserv since 2005

NB this is not a reflection of the live market position.

11

7

23

8 2

Large

Small

Self Supplier

DSU

Export Supplier

Assurance Services: During August 2016

Gemserv 30

New Entrants

Two Large Suppliers

One Small Supplier

Two Export Only Suppliers

One Self Supplier

Re-Qualification

One Material Change

Complete

Market Design Releases

TIBCO Upgrade

Complete

Schema MDR

Complete

TIBCO Hub Upgrade Assurance Progress

• Assurance report submitted to Regulators

on 29 July

• Cut over successfully completed on 5/6

August

• Thank you to all market participants that

have cooperated during the assurance

assessment phases including IPT

Gemserv 31

Thank You

Lizzie Montgomerie

Head of Assurance

T: +44 (0) 20 7090 7750

E: [email protected]

W: www.gemserv.com

MRSO Update Gerry Halligan

31st August 2016

34 esbnetworks.ie

Debt Flagging

May-16 Jun-16 Jul-16

Total MPRNs received 428 374 412

Total CoLEs returned to outgoing supplier 207 202 215

Returned for other reason to outgoing

supplier (invalid MPRN, switch completed) 13 25 17

Valid Debt Flags issued to gaining supplier 208 147 180

Total not cancelled 147 102 118

Total cancelled 61 45 62

Valid Debt Flags as % of total COS 0.8% 0.6% 0.7%

35 esbnetworks.ie

Debt Flagging

Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16

Total MPRNs received 540 666 763 509 356 400 379 420 463 428 374 412

Valid Debt Flags issued 229 298 529 229 164 198 163 199 217 208 147 180

Total Cancelled 95 85 51 79 71 48 54 58 54 61 45 62

0

100

200

300

400

500

600

700

800

900

Total MPRNs received

Valid Debt Flags issued

Total Cancelled

36 esbnetworks.ie

Objections – Erroneous Transfers

61

83

91

74

64

52 52 47

53 48

69 68

59

67

79

92

68

89

74

65

86 90

160

85

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

0

20

40

60

80

100

120

140

160

180

No

. o

f C

oS

Co

mp

leti

on

s

No

. o

f O

bje

cti

on

s

No. of Objections

CoS Completions

37 esbnetworks.ie

Objections

May-16 Jun-16 Jul-16

No. of Objections 90 160 85

Cancellations from Objections 64 116 62

Objection emails to MRSO 7 4 11

Reasons:

Uncontactable by phone 1

Written communication

COS confirmed 7 4 10

Other

Escalation emails 7 4 3

38 esbnetworks.ie

ESB Networks

Revenue Protection Service

Footer

39 esbnetworks.ie

Revenue Protection TOR

1. Review the level of compliance of ESB Networks and Suppliers with Revenue

Protection Code of Practice at present.

2. With available resources, propose a strategy which will optimise the benefit for all

stakeholders from the Revenue Protection activity. This includes resourcing of

individual case follow ups, court cases, targeted leaflet drops and use of media

channels.

3. Explore the concept of having a moratorium on Change of Supplier where Revenue

Protection issues exists (Ref Workshop June 15).

4. Review the 260 Market Message process in relation to the treatment of Revenue

Protection Queries including timescales and undercharges. Develop practical

guidelines around same which will improve speed of turnaround and more efficient

scheduling.

5. Agree and obtain IGG approval to a proposed Revenue Protection Work Plan for

2017 including targets and milestones.

Footer

40 esbnetworks.ie

Revenue Protection Plan

Group Participants: (must be people dealing with RP issues on a daily basis)

1. ESB Networks Revenue Protection (Martina and Hilda),

2. SSE Rep (TBA - Danny O Sullivan?),

3. Electric Ireland Rep (TBA - Maureen Browne?),

4. Prepay Power (TBA – Paddy Colclough?)

5. BGNI TBA

Group Chair – Revenue Protection ESBN

Milestones:

1. September 2016 – First meeting to be scheduled

2. October 2016 – Second Meeting

3. November 2016 – Agree Findings and Recommendations

4. December 2016 – Report to IGG

In parallel, any particular supplier issues or concerns will be addressed.

Footer

ESB Networks I-SEM Programme

Presentation to the IGG

Theresa O’Neill & James Long

31st August 2016

42 esbnetworks.ie

ESB Networks I-SEM Programme - Update

We continue to work on gathering Requirements with the RA’s , the I-SEM Project and the other Meter Data

Providers through the I-SEM Metering Working Group.

Price Effecting Units

We have been working with Eirgrid to identify Price Effecting Units that will move from Eirgrid to ESB Networks,

and together with SEM-O we will be considering the cutover implications and the timeline for their moving in

more detail.

New! SEM-O are looking at moving a small number of Supplier Units that are currently Non-Price Effecting in the

SEM to become Price Effecting in the SEM , and we are working with them, along with MRSO and Eirgrid to

understand the implications and timelines involved.

When information is available, we will share it.

43 esbnetworks.ie


At the last IGG there was an update on a Wholesale Market Modification around the timeline for the last SEM

Re-Settlement . There was a proposal to reduce the re-settlements of the SEM market at M+4 instead of the

usual M+13.

The latest update on that is that the M+13 Re-Settlements for the SEM are expected to run on until the last day

of the SEM is Re-aggregated.

The Market Operator has instead decided to raise a second Modification around the dispute process after M+13

with a reduction from 24 months to a yet to be determined new value. This concerns the SEM market.

44 esbnetworks.ie


At this time there is no change to our understanding from what we presented at the last two meetings viz

• No Changes are indicated to the Harmonised Retail Market Schema or the COBL

• D+1,D+4,M+4,M+13 Settlements will operate for ESBN for the I-SEM i.e. No Change to frequency

• Need to concurrently operate the SEM and the I-SEM until the Re-Settlement of the SEM has completed

• No Meter Data will set the price in the I-SEM and so I-SEM will not need the Price-Effecting category

• I-SEM Market Trials will run from June-Sept 2017

• The Go-Live date for the I-SEM is 1st Oct 2017

Discussion Request DR1182 has been drafted , for your consideration , and for discussion today.

If you have any follow-on queries, we can be contacted via the RMDS mailbox.

Thank You

Footer

31st August, 2016 46

Retail Market Design Update

Jessica Gregory

RMDS


Action 1013 - MRSO Slides

It was agreed at IGG dated 29th June 2016 to only provided the MRSO

slides on the RMDS website.

The new location for the MRSO slides is in the Reference Section in a new

subsection called Reporting of which MRSO Slides has its own dedicated

page.


LTCA

LTCA

• Tender was evaluated by RMDS –the Chairperson of the LTCA WG Cormac

Madden and David Walshe.

• Tender was scored independently and then the average score was applied to the

final score sheet.

• ESBN Procurement to issue contract to Deloitte – expected completion

13/9/2016.

• Advised vendor on intention to award contract 24/08/16.

• Vendor to submit more detailed programme of work w/c 29/08/16 so some

advance preparation work can be undertaken.

• Objective is to have the Auditor complete their audit by end of November 2016.

• There will be an evaluation period for MPs to review the report.

• Once this evaluation is complete and clarifications addressed the final report will be prepared and submitted to the CER.


CER have reviewed the New Registration’ process for customers who do not actively

choose a supplier as part of the new connection process. In the interest of a level

playing field and to further support the development of competition, CER are

considering a change to the current default process to a single supplier.

The core driver from CER is that the default Supplier, for sites which do not elect a

supplier within 5 days of energisation, should not automatically be Electric Ireland. This

is seen to be an unfair advantage from market perspective. The intention of the change

request is to look at the process and develop an equitable process around New

Connections which does not give unfair advantage to any one supplier.

RMDS recommends that New Registrations would follow a similar process to that

which exists for >=30kVA new connections. The customer must sign up with a supplier

of choice before energisation The choice of the Supplier is therefore correctly in the

hands of the customer.


DR1180 – New Registrations(2/2)

When the quotation letter for a new connection is sent out to the customer by ESBN this

should contain a paragraph which will detail the requirement for mandatory selection of a

Supplier by the customer in advance of energisation.

The difference to the current process is that for sites < 30 kVA the customer will in future

have to contact a Supplier of choice who will submit a registration to ESBN with the

customer name, and receipt of the registration by MRSO becomes a requirement before

the site is energised.

At Today’s Meeting: For Approval as DR


CER’s Retail Market team asked ESB Networks in January 2015 to assess the impact of

the ISEM on the Retail Market in Ireland..

Whilst the SEM is to undergo a radical transformation arising from changes to European

legislation designed to create a single wholesale electricity market across Europe, the

intention of the RA’s I-SEM team is that there would be minimum impact for the Retail

Market and for Meter Data Providers arising from the I-SEM.

ESB Networks is one of the four Meter Data Providers represented at the I-SEM Metering

Working Group and have been considering the impacts of the I-SEM.

The proposed changes are fully detailed in DR1182 and include changes to the Data

Processing and the Data Aggregation Retail Market business process between ESB

Networks and Market Participants.

At Today’s Meeting: For Approval as DR

DR1182 – Impact of I-SEM on the Retail Market


MMR 10.7 – Went live successfully on 02 June 2016

Non Schema Release 2015 – Went live successfully on 05 August 2016 MCR 1136

MCR 1151

Schema Release 2015 – Went live successfully on 05 August 2016 MCR 1111

MCR 1122

MCR 1133

Next Market Release (Agreed it will not be 2016, but 2017/2018?) Decision as to when the next Schema and Non Schema releases will take place are pending the outcome to

ReMCoSG action 135 (CER/UR to provide a decision around the future Co-ordinated Market Priorities and

deliveries of such)

Market Release Summary

RMDS wants to thank all MP’s for their involvement & co-operation for the duration of the TIBCO & Schema release 15. We enjoyed working with you all


Upcoming Outages for ROI

http://rmdservice.com/outages-2016/

PLANNED OUTAGE NOTIFICATION Outage Type Planned

Start Date of Outage 18th September, 2016

Start Time of Outage 08:00 Approximately

Date of Restoration of Outage 18th September, 2016

Restoration Time of Outage 17:00 Approximately

Duration of Outage 9 hours Approximately

Jurisdiction Affected ROI

Reason for Outage Site Switch

Retail Central Market System RMP Extranet MKT Systems Impacted

Backlog Impact / Comments Messages inbound to Networks will queue in the central HUB and be processed on resumption of normal service. Facility to book appointments via RMP Extranet shall be unavailable during the outage.

System undergoing Outage SAP ISU and SAP PI














IGG Meeting

AOB


Next Steps

Diary dates for next IGG meeting:

Wednesday 2nd November 2016 - Belfast

Dates included on Calendar of Events on RMDS

website www.rmdservice.com

http://www.rmdservice.com/


Next Steps

Diary dates for next Conference Call:

Wednesday 28th September 2016

Dates included on Calendar of Events on RMDS

website www.rmdservice.com

Call details are as follows:

Ireland Local Call Dial-In Number: 01 2475479

Std International Dial-In Number: +44 (0) 203 4333578

Conference code: 1663328269

http://www.rmdservice.com/


IGG Meeting

Thank You

Documents

IGG Agenda - RMDS · IGG Agenda Minutes from ... If a supplier is marketing a specific product as ... Extra Slides: 24 . SEM -11-095 Appendix B: 25 . CER/15/205 Decision Paper: