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So, what will I actually be doing?

Whether you want to work in the biggest store in town or a tiny local shop, your role as the

assistant manager will always be the same; to provide support forthe manager, cover for

them when they arent there, and look after the staff. All these things work together to keep a

happy store ticking over and running smoothly.

No two days are ever the same when the public are involved, but on a day-to-day basis as

a retail assistant manager youll be looking after the following...

Making sure the shop floor runs smoothly Meet the store's monthly targets and handle budgets Recruit and train staff Deal with any enquiries and complaints and monitor customer service Serve customers as needed Put together the rotas and shifts Check that the products you sell arewell displayed Managing deliveries

The good points...

This job has loads of variety and plenty of responsibility. If you have a good team behind you

then it can also be a lot of fun working together!

A great job for career progression, most companies now offer on-going training throughout

your career, plus youll always be improving your management skills on the job. This will

make it easier for you to enter more senior management roles in the future.

...and the bad

Any good at juggling? Retail assistant managers need to keep an eye on everything from

customer service to deliveries. If it all comes crashing down, youll be first in the firing line!

And yes... The customer IS always right!

Is there study involved?

Qualifications arent the most important thing in the world when it comes to any retail job,

and a basic education is enough for this role (grades A-C), but maths and IT tend to be looked

for the most.

Want to really stand out? A Levels, a foundation degree in retail management, business or

marketing and National Diplomas are starting to be increasingly looked for as well. Many of

these qualifications include a work placement to give you a more practical experience.

If youre already working in the retail industry, while these extra qualifications are helpful to

have onthe CV, your experience and passion for retail is likely to impress employers more,especially if yourelooking for promotionwithin your existing company.

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To learn the relevant skills for the job, many of the larger stores will offertrainee manager

positions in a training scheme (also available for graduates) so you can learn the ropes first in

a less pressurized way.

If youre looking to join retail for the first time (whether you have qualifications or not), itsalways good to start as a sales assistant or join as an apprentice and work your way up to any

management role. This way you get a clear feel for the environment before you start bossing

people around within it.

Need additional qualifications?Find a course at our Learning Zone

What next?

From a job as a retail assistant manager it's just a hop, skip and a jump to a regional manager

job or even senior management right at the top of the career ladder.

Stress interviews

Do you consider standing in a line as stressed work?

Define stress and when do you get stressed out?

Are you able to work under stress?

Please give us an example about you work with a team that faced stress from your experience?

Why do you think it will conduce stress?

What is the worst thing when you faced with stress?

Which transaction is not good for your colleagues whom also faced the stress at the same time?

Technology in retail management

1.Front-Endo Point-of-sale (POS) terminals are a main component in retail store technology.

This includes computer terminals and accessories (scanners, wands) for

managing sale transactions. Payment processing equipment, including card

machines are also important at the POS. Other store-centered technology

includes inventory scanners used to update stock and adjust in-store pricing

and security systems including cameras, monitors, closed-circuit TV, EAS

tags and the like. Timekeeping systems are also used.

Back-End

o Back-end retail technology includes those items used behind-the-scenes forstore operation. These are more relevant for chains as opposed to single-store

operation. Inventory management solutions are connected with stores to

manage inventory orders and replenishment. Warehouse or storage technology

is used for shipping and receiving and order tracking.

o

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Enterprise-wide

o Enterprise-wide technology solutions have become more universal, thanks tothe evolution of customer relationship management (CRM) and supply chain

management (SCM). These are broad-based programs that relate to

optimization of the customer experience and efficiency in partnerships. CRM

technology includes POS data collection software that flows to databases held

by the retailer or a third-party host. CRM solutions are used to operate

customer loyalty or frequency programs. SCM solutions, which can often be

integrated with CRM, are used to connect retailers to suppliers and partners to

expedite inventory replenishment and other business transactions.

Evaluation Questions

Course OrientationWas the "User's guide to this course" useful?

Did the brief introduction to xxx give you a good idea of the course's intellectual

framework?

2. Expectations, Goals and ObjectivesClarity of course expectations and assignments; course structure.

Course content was consistent with the course objectives.

The adequacy of the outlined direction of the course.

Relevance of subject matter to students' educational goals.

What were your expectations for this class and how effectively have they been met?

What topics were you expecting/would have liked to address that we didn't?

How would you rate your previous experience with xxx concepts before taking this

course?

3. Instructor EvaluationInstructors knowledge of subject matter.

The instructor returned examinations and papers in a timely fashion.

The instructor provided feedback regarding completed course assignments.

How was the feedback you received?

Considering the size of the class, the instructor's responsiveness to student questions

and use of class participation was xxx.The instructor's presentations positively impacted on my understanding of material.

The instructor's ability to communicate the subject to the student was xxx.

Ability of instructors to relate to students' interests and needs.

Availability of instructors (office hours, e-mail and telephone calls).

The instructor's enthusiasm in talking about course material.

The instructor's interest in teaching.

The instructor's use of examples or personal experience to help get points across.

The instructor's ability to relate the course concepts in a systematic manner.

4. Time CommitmentWhat was the (average) amount of time you spent on this course per week outside of

class?How many hours per week did you spend doing actual class work?

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How many hours per week did you spend online doing related activities that were a

direct result of taking the course?

5. Office HoursDid you use the Office Hours chatrooms? How many times did you visit the chat

rooms?

When you visited the Office Hours chatroom, were your questions satifactorilyanswered?

If you visited the Office Hours chatrooms more than three times the whole semester

you were the exception. How could the chatroom be improved?

If you did not visit the Office Hours chatrooms more than once the whole

semester....why not?

Office Hours chatrooms were not extensively used by students. Would it be better to

have students e-mail questions to the instructor and for the instructor to post these

questions and his answers in the "Read All About It!" folder?

6. Course lectures (content, delivery style, pace)The appropriateness of the amount of material the the course attempted to cover.

The appropriateness of the pace at which course material was covered.The content is arranged in a clear, logical and orderly manner.

The content covers most of the topics you expected to find.

The content explains the knowledge and concepts well.

The content is of appropriate difficulty.

The examples shown are good.

The module has made me feel more confident in the subject.

These topics were adequately covered?

Was there anything more you wanted to learn about any of these topics?

What part of the module did you find most useful/interesting?

Is the course unfolding in a clear and understandable direction?

Your comments about the course unfolding in a clear and understandable direction.

7. Course materials (textbooks, handouts)How effective was the textbook in supplementing online lesson material?

What additional or alternative material would you like to have seen in the course?

Course readings were well selected and relevant.

The materials in this module have helped me to better understand many key concepts

and/or terms in this module.

The materials in this module have helped me learn how to analyze real-life situations

using the theories and/or concepts presented in this module.

The assignments are relevant to the module and test your knowledge.

What was your favorite assigned reading?What was your least favorite assigned reading?

Did you find the coursepack useful for the class?

Did you prefer the sections which were presented with complete sentences or those

sections which were more abbreviated? Why?

8. Rating Course ComponentsUtilization of links to external web sites.

The various activities I did in this module helped me gain a good understanding of the

subject.

Use of case studies (e.g., intensive analysis of an individual situation stressing

contributing factors in relation to environment).

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Sample

Date: __________________

Title and location of training: _____________________________________________________________________________

Trainer: __________________________________________________

Instructions: Please indicate

your level of agreeith the

statements listed below i ment

wStronglyAgree

Agree Neutral Disagree n #111.

Strongly Disagee

e training

1. The objectives of th r

were clearly defined. n and

interaction were

2. Participatio

encouraged. topics coveredwere relevant

3. The

to me. 4. The content was

organized and easy to

follow. .

5. The materials distributed

were helpfulng experience

will be useful

6. This traini

in my work. 7. The trainer

was knowledgeable about

the training topics. 8. The

trainer was well prepared.

9. The training objectives

were met. e allotted for the

training was

10. The tim

sufficient. acilities were

11. The meeting room and

fadequate and comfortable.

12. What did you like most about this training?

13. What aspects of the training could be improved?14. How do you hope to change your practice as a result of this training?

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