LEAP HR: Retail 2017 Event Guide

Rewrite the Rules of Retail HR to Place Your People at the Heart of Your Competitive Advantage

February 7-9 2017 | Nashville, TN

Among the world class speaker faculty

Eric Severson most recently Co-CHRO & Senior Vice President HR Gap

Bob Ravener Chief People Officer Dollar General

Hollie Delaney Head of People Operations Zappos

Susan Lee Head of People Warby Parker

Valerie Danna Senior Vice President, Partner Resources (HR) Starbucks

Researched and Developed by

LEAP HR

Radical Change Through People

Retail

A fast-paced powerhouse of usable ideas

that can be immediately acted upon.

Chief Staff Development Officer, LEAP HR AttendeeSave up to 50%

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etails

[email protected] 212 537 5898 LEAP HR Leadership Community

Association partner

www.leaphr-retail.com [email protected] 212 537 5898 LEAP HR Leadership Community

Guarantee your ROI

• Apply smart scheduling to revolutionize turnover and engagement: Uncover how Gap is applying cutting-edge thinking to transform business performance

• Make the retail organization of tomorrow a reality today: Lift the lid on how Zappos is radically rethinking organizational design in retail

• Turn your culture into a competitive advantage: Lift the lid on how Patagonia is challenging traditional thinking to transform culture, engagement and turnover

• Rethink engagement in a distributed workforce: Find out how Starbucks translates a higher investment in partners into lower costs and higher profits

• Adopt a digital-native approach to next-generation retail: Learn from Warby Parker how to find, inspire and keep a digital and a retail workforce under the same roof

• Radically rethink the way you reward your retail workforce: Adopt the Texas Roadhouse approach to deliver a legendary customer experience

• Reimagine the associate experience: Identify how Five Below is creating more positive, engaging and inspiring work to prepare for the future of retail

• Build retail leaders faster in high-turnover environments: Hear how Valvoline is breaking the rules of succession planning to transform workforce planning

• Accelerate your ability to adapt to a new retail landscape: Discover how Robert Lee is placing innovation at the heart of the employee experience

Rewrite the Rules of Retail HRLEAP HR: Retail 2017 is the only industry-specific, evidence-based, strategic forum to bring together the people leaders from large and small, established and emerging, and digital and physical retailers making the most radical leaps to transform employee and business performance.

Designed by and for HR leaders at companies with people intensive, customer centric and geographically distributed workforces, this unique event will demonstrate:

• How retail outliers are translating new thinking around HR into lower costs and higher profits while transforming both the associate and the customer experience

• How the most remarkable retailers are creating a culture agile enough to anticipate and respond to the challenges of an evolving market and shifting customer behaviour

• How the highest performing retailers are competing for a new type of talent and re-thinking the fundamentals of their business to thrive in an increasingly digital industry

This is your unmissable chance to find out how those growing fastest in an evolving industry are transforming how they find, attract, inspire, reward, engage, develop, keep and replace their people in ways which are helping them out-perform their peers.

Gareth Pearce Managing Director – LEAP HR Hanson Wade

February 7-9 2017 Nashville, TN

The challenges for retailers are so different than

those faced by other industries that it’s vital to come

together to find new ways to change – this is a rare and

valuable opportunity for us to do that.

Dean Carter, Vice President HR & Shared Services, Patagonia

Bringing emerging and established,

digital and physical, large and small retailers

together in this forum will offer a priceless

opportunity for us to find short cuts to solve the

challenges we share.

Sara Patterson, Chief People Officer, Bonobos

Expected Attendance by Seniority

CHRO

35% 40% 15% 10%

VP HR OtherRetail Restaurants

Expected Attendance by Company Type

60% 20%Hospitality

Director

20%


The LEAP differenceLEAP HR forums are high energy, high impact forums for ambitious HR leaders. Using a revolutionary non-traditional format, we create a conference experience like no other to leave those who take part feeling:

Energized

• Discover presentations feature bold HR leaders sharing their leaps in TED-Talk style sessions

• Interactive debates recognize there’s as much experience in the room as there is on the stage

Inspired

• Speed learning provides a Genius Bar environment to get quick-fire inspiration for your own leaps

• Ignite sessions feature HR gurus delivering high energy, high impact Pecha Kucha talks

Ready for action

• Speed networking sessions give you a chance to build a personal support network in just 30 minutes

• Action sessions are practical chances to identify the takeaways you want to immediately apply

The LEAP guarantee

LEAP HR: Retail works because it shines a light on the impact that HR leaders have on business performance. Every leap shared is evidenced by the business improvement it delivers. Every presentation is guaranteed to be practical, commercial and valuable.

• Patagonia will show how to triple profits while challenging traditional thinking around HR in retail

• Gap will share how it cut turnover by 50% and revolutionized service scores by rethinking scheduling

• Starbucks will demonstrate how transforming partner engagement led to double digit retail growth

• Rent-A-Center will lift the lid on how redefining your labor model can save you up to £25m a year

• Loews will explain how transforming the employee experience reduced turnover from 70% to 30%

• Warby Parker will reveal how its digital/retail people strategy is set to triple the size of the business

See more details of these and the other leaps we’ll be examining in the agenda in the pages ahead.

Attending a LEAP HR meeting

with my team provided an incredible

opportunity to connect with them in a

way which would have been harder in

the office, and because we experienced

the event together, the benefits have

been multiplied on our return to the

organization.

Debra Plousha Moore, CHRO, LEAP HR Attendee

Multiplying the LEAP impactLEAP HR: Retail leaves those who take part inspired, energized and ready for action. It is designed to be the only event you need to attend all year to achieve people and culture change, so to get most benefit from taking part, attend with your team (and make the most of the team discounts).


See how it works in practice in the agenda which follows


Speaker Faculty

Bill Clark, Senior Vice President Human Resources, Five Below

LEAP: “Reimagining the associate experience to inspire a movement of advocates.”

Alan Momeyer, Chief Human Resources Officer Emeritus, Loews Corporation

LEAP: “A branded employee experience transforming a branded customer experience.”

Bob Ravener, Chief People Officer, Dollar General

LEAP: “Developing a supply chain of managerial talent at pace and at scale to fuel rapid growth.”


Chad Strickland, most recently SVP Associate Resources, Aaron’s

LEAP: “Translating start-up conditions into retail to create and inspire believers.”

Brian Walker, most recently Chief Human Resources Officer, Sally Beauty

LEAP: “Keeping a phenomenal culture alive in a rapidly scaling retail environment.”


LEAP: “Making seemingly counterintuitive business decisions to triple profits.”

Gareth Pearce, Managing Director, LEAP HR, Hanson Wade

LEAP: “Providing a platform to drive radical change through people.”

Eric Severson, most recently Co-CHRO & SVP HR, Gap

LEAP: “Transforming engagement through cutting-edge work-life integration.”

Hollie Delaney, Head of People Operations, Zappos

LEAP: “Becoming a self organized and self managing retailer placing trust at the heart of the employee experience.”

Jody Diaz, Senior Vice President Human Resources & Chief People Officer, Rent-A-Center

LEAP: “Moving from fixed to flexible employment to allow rapid scale up and down.”

Joan Williams, Director of the Center for WorkLife Law, UC Hastings

LEAP: “Rethinking scheduling to transform business and employee performance.”

Jamie Hinely, Head of Talent Development, Valvoline

LEAP: “Breaking the rules of succession planning to develop retail leaders faster.”


Speaker Faculty

Mark Foley, Senior Vice President Human Resources, Raley’s

LEAP: “Transforming from an 80 year old retailer into a health and wellness leader.”

Lee Bowman, Senior Director, HRBP Global Retail and eCom, Levi Strauss & Co.

LEAP: “Transforming the associate and customer experience to boost engagement and sales.”

Mark Simpson, Vice President Legendary People, Texas Roadhouse

LEAP: “Radically rethinking pay for performance to deliver a legendary customer experience.”



LEAP: “Developing a brick-and-mortar offering into a growth engine for a digital retailer.”

Robert Vipperman, Chief Human Resources Officer & SVP, Innovation, Alex Lee

LEAP: “Placing innovation at the heart of the employee experience.”

Saravanan Kesavan, Associate Professor of Operations, UNC

LEAP: “Rethinking scheduling to transform business and employee performance.”

Tony Bridwell, most recently Chief People Officer, Brinker International

LEAP: “Rethinking culture to transform customer satisfaction in retail.”

Susan Lee, Head of People, Warby Parker

LEAP: “Balancing a radically different digital and retail workforce under the same roof.”

Valerie Danna, Senior Vice President, Partner Resources (HR), Starbucks

LEAP: “Translating greater spend on partners into higher profits and greater customer satisfaction.”

This is exactly the forum we need to share evidence-based, leading-edge solutions to the unique challenges retailers share.


Kee Meng Yeo, Vice President Enterprise Talent Development, Amway

LEAP: “Building agile leadership in a competitive, rapidly changing retail environment.”


ProgramConference Day One – Tuesday February 7, 2017

7.30 Registration & Networking

8.30 Introduction from the LEAP HR Team Gareth Pearce, Managing Director - LEAP HR, Hanson Wade

8.40 Chairman’s Welcome, Opening Remarks, & Connection Before Content Bob Ravener, Chief People Officer, Dollar General

New People Strategies for a Future Retail Industry

9.00 Discover: How Self-organization and Self-management Can Transform Your Majority-millennial, Customer-facing Organization into a World-class Retailer of Choice• How do we provide a more purpose-driven environment where

people feel comfortable breaking out of the traditional hierarchy and learning a new way to work?

• What needs to change to help our front line employees become aware of how to – and feel trusted that they have the support to – move their career and the company forward

• How adopting a holocracy approach opens up new approaches to compensation benefits structures which align with a self organized working environment


9.20 Discover: From Digital to Physical: How Warby Parker Is Disrupting the Industry and What You Can Learn from a Digital Native about Next-generation Retail• Balancing the multiple implications of hiring, engaging, leading and

retaining digital, technological, fashion and retail workforces inside the same organization

• Lessons learned from building a roadmap for building and scaling a retail business on a digital foundation, ensuring the retail culture feeds back to a digital DNA

• What all retailers can learn from how Warby Parker retains a start-up culture whilst the business grows at pace towards being a majority brick and mortar business

Susan Lee, Head of People, Warby Parker

9.40 Debate: What Lessons Can People Leaders Learn from the HR Outliers Disrupting the Status Quo?

Question the panellists and the wider group on their vision for the future and build a clear idea of how you need to adapt your people strategy now to be prepared.

Hollie Delaney, Head of People Operations, ZapposSusan Lee, Head of People, Warby Parker

10.00 Action: How Do We Overcome the Barriers to Future-proofing Our People Strategies Against the Disruption That Lies Ahead?

This interactive group discussion will focus on ensuring your people strategy is future-proofed. What’s been tried? What’s working? How do you make it happen in your retail business?

Interactive Peer-Led Discussion Facilitated by the ChairBob Ravener, Chief People Officer, Dollar General

10.20 Speed Networking & RefreshmentsSpeed Networking offers a unique chance to build your own personal support network in one fast-paced interactive session. In the space of two minutes you will exchange cards with a table full of peers and identify who you want to connect with later in the conference, before a bell rings and you get the chance to do the same again, and again and again until you’ve met everyone in the room.


ROI: Take associate engagement – and customer satisfaction – to new levels by transforming your business to a holocracy

ROI: Discover how one of Fast Company’s most innovative firms plans to triple the size of its retail business




Challenging Traditional Thinking around HR in Retail

11.20 Discover: How Starbucks Is Translating a Higher Investment in Partners into Lower Costs, Higher Profits and Greater Customer Satisfaction

• Applying innovative thinking to transform how to communicate, engage, develop and retain people across a distributed workforce

• Ensuring a start-up level of belief, engagement and commitment to your cause, even in the most complex corporate retail environment

• Creating purpose, significance and social impact in your retail roles to transform engagement, drive retention and build customer loyalty

Valerie Danna, Senior Vice President, Partner Resources (HR), Starbucks

11.40 Discover: How Challenging Traditional Retail People Practices at Patagonia Has Transformed Culture, Engagement and Turnover • A new way of thinking about engaging retail populations on a real

time basis to democratize performance

• How the introduction of family-affirming policies reduces turnover costs, increased productivity and transformed engagement

• Moving towards measuring morale in real time to help you predict when key talent is planning to quit and act accordingly to prevent it


12.00 Discover: How Rethinking Your People Strategy Can Transform Your Workforce Flexibility• Moving from a fixed to a flexible employment model to allow rapid

scale up and down to meet changing patterns of customer demand

• Lessons learned from Rent-A-Center’s company transformation around how to avoid disrupting either your revenue or your customer experience

• A data-driven, evidence-based approach to overcome the resistance to change which lies ahead when implementing a transformation like this

Jody Diaz, Senior Vice President Human Resources & Chief People Officer, Rent-A-Center

12.20 Debate: How Do We Get More Innovative in the Way We Engage, Communicate with, and Organize Our Distributed Workforces?

Working with the whole group, this session allows you map out what the future needs to look like for your company and what you need to start doing today to prepare for it.

Valerie Danna, Senior Vice President, Partner Resources (HR), StarbucksDean Carter, Vice President HR & Shared Services, PatagoniaJody Diaz, Senior Vice President Human Resources & Chief People Officer, Rent-A-Center

11.50 Action: How Do We Most Effectively Boost Organizational and Talent Agility Within Complex Healthcare Systems?

Everyone talks about agility, but few know what it is or how to achieve it. Work with your peers to develop a roadmap to develop an agile people strategy to accelerate change in your organization.

Interactive Peer-Led Discussion Facilitated by the Chair

1.00 Networking Lunch

ROI: Translate partner engagement into double digit growth inside a multi billion dollar retailer

ROI: Triple profits while challenging traditional thinking around HR in retail

ROI: Redefine your labor model to allow you to save more than £25m each year




Transforming the Associate Experience to Transform the Customer Experience

2.00 Discover: What Needs to Change about How We Equip Our Associates to Allow Them to Thrive in a Changing Retail Landscape?• Rethinking the associate experience to make it easier for our people

to do the things customers expect now and in the future, rather than the things we’ve traditionally valued

• How do we retain the authenticity of the brand and the personal touch required to deliver a remarkable consumer experience with the need to replicate across thousands of stores

• Removing the friction points between the environment, the consumer and the employee to position you as more than a store, to amplify your brand and connect your customer to your mission

Lee Bowman, Senior Director, HRBP Global Retail and eCom, Levi Strauss & Co.

2.20 Discover: Rethinking Rewards in Retail to Incentivize Legendary Performance and Stay One Step Ahead of Regulatory Change• What innovative options are available to respond to wage pressures

and the need for creative compensation strategies?

• How to ensure your rewards program is working to drive the behavior, engagement attraction and retention you need

• Radically rethinking pay for performance to change how teams operate, and focus on how to provide a legendary customer experience

Mark Simpson, Vice President Legendary People, Texas Roadhouse

2.40 Debate: Rethinking Trust to Transform Your Majority-millennial, Customer Facing Organization into a World Class Retailer of Choice

How do we expect the nature of our relationship with our people to change in a future retail industry? This session will allow you to quiz the speakers on their vision for the future.

Lee Bowman, Senior Director, HRBP Global Retail and eCom, Levi Strauss & Co. Mark Simpson, Vice President Legendary People, Texas Roadhouse

3.00 Action: Overcoming the Barriers to Achieving Next-generation Retail Talent Management in Your Organization

This interactive session allows you to join a group discussion into the future associate experience, before we turn our attention as a group to how we can make it a reality today.


3.20 Networking & Refreshments

Next-generation Leadership Development for Next-generation Retail

3.40 Discover: A New Approach to Building Agile Leadership Talent in a Competitive Retail Environment• A non-traditional approach to challenging retail leaders of the future

to be agile leaders

• Developing an agile leadership and organizational culture able to anticipate, adapt and act in a rapidly changing and dynamic retail environment to ensure long term organizational success

• Leveraging legacy leaders with experience while engaging newcomers with new ideas to avoid a culture clash between the two, and get the best out of both

Kee Meng Yeo, Vice President Enterprise Talent Development, Amway

ROI: Stay relevant, and stay profitable by transforming your customer experience

ROI: Build a cost-effective rewards program which drives legendary performance without breaking the bank

ROI: Apply future leaders to solve urgent business challenges to drive a leadership development ROI



4.00 Discover: Breaking the Rules of Succession Planning to Develop Leaders in High Turnover Environments• Achieving rapid-fire succession planning by transforming it from

a complex annual activity to a streamlined monthly activity

• Challenging traditional assumptions around succession planning to deal with the whole employee population, not just the senior level

• How bench planning is the driving force behind training and development and how you can replicate the results Valvoline has achieved

Jamie Hinely, Head of Talent Development, Valvoline

4.20 Debate: How Can Rethinking Front-line Leadership Development Deliver Radical Results in Transforming Our Organizations?

Quiz the speakers to uncover more detail behind the high level presentations you have just heard to allow you to walk away with actionable ideas you can apply immediately.

Kee Meng Yeo, Vice President Enterprise Talent Development, AmwayJamie Hinely, Head of Talent Development, Valvoline

4.40 Action: Overcoming the Barriers to Accelerating Leadership Development in a Remote, Majority-millennial Workforce

Explore in groups of peers how you can overcome the biggest barriers to leadership development success, and develop a blueprint for you to apply in your own business.


5.00 Chairman’s Closing Remarks and End of Conference Day One

Bob Ravener, Chief People Officer, Dollar General


ROI: Develop managers faster to keep pace with growth and turnover

I’ve never seen a conference to address this subject

in such a way. Retailers who don’t think about the long term

consequences of how they are engaging their people aren’t

going to be around for long, so not only is this conference

timely, but it’s also vital.


We need the employees closest to our customers to be

more engaged in, committed to and passionate about their

work than ever to deliver the experiences our customers

expect. Only by continually pushing the envelope on how our

organizations are structured and function will we create an

environment where that is possible.



ProgramConference Day Two – Wednesday February 8, 2017

8.00 Registration & Networking

8.30 Chairman’s Recap and Opening Remarks Bob Ravener, Chief People Officer, Dollar General

Rethinking Scheduling to Transform Employee and Business Performance

8.40 Discover: Why Work-Life Integration Beats Work-life Balance If We Want to Transform Engagement in Retail• Increasing work-life flexibility as the key to solving the challenge of

high turnover in fast paced retail environments

• How leading edge thinking around the way we work in retail can cut turnover in half, drive engagement and revolutionize service scores

• Lessons learned from implementing the world’s largest results - only work environment around how to generate statistically significant results faster


9.00 Discover: How Novel Approaches to Scheduling Employees Are Transforming Business Performance, Turnover and Employee Wellbeing• Boosting profits through targeted increases in staffing, and by

understanding the commercial impact of eliminating on-call shifts and giving advance notice of schedules

• Piloting alternative practices to promote stable scheduling for hourly workers using evidence-based practices that are good for employee life-work balance and for business

• An insight into the impact of initiatives like Part-Time Plus, Stable Shift Structure, Tech-Enabled Shift Swapping, Targeted Staffing Increases

Joan Williams, Director of the Center for WorkLife Law, UC Hastings

9.20 Debate: What’s Stopping Us Applying Leading-edge Thinking to the Way We Work in Retail Today?

Having heard the speakers share their ideas as to how to reinvent your approach to smart scheduling, dig deeper by asking them questions based on what you have heard.

Eric Severson, most recently Co-CHRO & SVP HR, GapJoan Williams, Director of the Center for WorkLife Law, UC Hastings

9.40 Action: Overcoming the Barriers to Achieving Smart Scheduling Success in Your Retail Organization

Working in small groups of peers, develop your own blueprint which you can take back to your business and apply immediately to help you transform your approach to smart scheduling.


10.00 Networking Refreshments

Reinventing Culture in the Retail Business of the Future

10.30 Discover: How to Avoid the Most Commonly-made Mistakes in Scaling Culture Across a Fast-growing Retail Environment• How does a retailer with a phenomenal culture keep it alive as it

scales with HR in the role of culture accelerator?

• Detaching HR from being the firefighter and instead becoming the strategic contributor to outstanding retail cultures

• Overcoming the contradiction between the control retailers require over distributed operations and the need for culture to live independently

Brian Walker, most recently Chief Human Resources Officer, Sally Beauty


ROI: Apply radical thinking to cut turnover in half and revolutionize service scores

ROI: Increase profitability and reduce turnover by up to 30% through reduction in schedule variability

ROI: Drive behaviors which lead to sustainable business success




10.50 Discover: What Elements in the Start-up World Can Be Replicated in a Retail Environment to Create and Inspire Believers among Your Workforce?• Rethinking trust to transform your majority-millennial, customer

facing retail organization into an aspirational place to work

• Rethinking culture in complex retail environments to replicate the start-up level of belief, engagement and commitment to your cause that exists in start-ups

• Using associate purpose, learning, development, communication and engagement as wider catalysts for change within your organization


11.10 Debate: How Are the Most Remarkable Retailers Creating a Culture Agile Enough to Anticipate and Respond to the Challenges of an Evolving Market?

This interactive discussion will give you the chance to quiz the speakers, and lift the lid on how you can replicate these successes in your own retail organization.

Brian Walker, most recently Chief Human Resources Officer, Sally BeautyChad Strickland, most recently SVP Associate Resources, Aaron’s

11.30 Action: Overcoming the Most Common Challenges in Building and Scaling Your Retail Culture

This interactive session will allow you to explore how people leaders at retail organizations of all sizes are taking innovative approaches to turn culture into a competitive advantage.


11.50 Networking Lunch

12.50 Speed Learning: HR Leaps From Retail People Leaders Uncover the story behind four Retail industry HR leaps in one quick-fire session. Each of the four tables is hosted by an HR leader who will tell the story of their leap; you then get the chance to question the host before moving on to your next table.

Re-imagining the Associate Experience to Create More Positive, Engaging and Inspiring Work for Those at the Front Line of Our BusinessesBill Clark, Senior Vice President Human Resources, Five BelowTransforming an 80 Year Old Retailer into a Health and Wellness LeaderMark Foley, Senior Vice President Human Resources, Raley’s Transforming a Digital Retailer into Brick-and-mortar Retail OperationSara Patterson, Chief People Officer, Bonobos

Rethinking and Retooling HR to Transform Its Impact in Retail

2.10 Refreshments

2.20 Discover: Driving Innovation through HR to Accelerate Your Ability to Change, Adapt and Differentiate• Helping employees think differently about their jobs to allow them to

better meet the needs of a changing customer in a differentiated way

• How to shift the focus to solving problems that need addressing rather than just doing what job descriptions state to drive business value

• Placing innovation at the heart of the employee experience to unlock the potential of your human capital

Robert Vipperman, Chief Human Resources Officer & SVP, Innovation, Alex Lee

ROI: Develop a roadmap to create and inspire believers among your workforce

ROI: Accelerate your ability to change, adapt and differentiate to survive



2.40 Discover: Rethinking How We Structure HR in an Industry When There Is No Gap Between the Employee Experience and the Customer Experience• How to create an employee experience which reflects the customer

experience we want our staff to provide to our guests

• Building a people model which provides both associates and customers with an experience that transforms engagement, reduces attrition and boosts sales

• Creative approaches to build front-line workforce capability to ensure a customer experience that has the wow-factor


3.00 Discover: Innovative Ways to Find Amazing Talent in an Ultra Competitive, High Turnover, Low-unemployment Marketplace• Rethinking selection by developing unique talent profiles for every

position to identify model behaviors to look for in candidates

• Using this innovative process to more effectively identify the people who have a passion to serve and raising the talent bar every year

• How we can make jobs more attractive by applying new talent acquisition tools and encouraging people to see our industry as a place to build a career

3.20 Debate: How Do We Most Effectively Transform HR Impact in the Retail Business of the Future?

Now you’ve heard the presentations, this is your chance to uncover the story behind the headlines, and find out how to avoid the pitfalls of replicating these big ideas in your business.

Robert Vipperman, Chief Human Resources Officer & SVP, Innovation, Alex LeeAlan Momeyer, Chief Human Resources Officer Emeritus, Loews Corporation

3.40 Action: How Do We Overcome the Barriers to Achieving Customer-centric HR in a Multi-location Operating Context?

Identify in groups how to overcome the barriers to success when it comes to retooling HR in your organization and how you can overcome them when you return to your company.


4.00 Chairman’s Closing Remarks and End of Conference Bob Ravener, Chief People Officer, Dollar General


ROI: Transform the employee experience to reduce turnover from 70% to 30%

HR is different in the retail industry in that there’s a

much closer connection to the final product. If we want our

team members to surround our guests with responsiveness

and luxury, we need to create an employee experience which

reflects that.



Post-Conference Deep Dive Day - Morning

Deep Dive A: A Step by Step Guide to Rethinking Culture to Transform Customer SatisfactionThursday February 9, 2017 8.30am-11.30am

No industry depends more on human capital than Retail. But attending to culture can fall down the list of priorities when people leaders are challenged to deal with high turnover, anxious about engagement scores, and facing rising payroll pressures.

Culture remains vital, though, because having an amazing culture is the single biggest lever that can be applied to transform customer satisfaction. It needs to be considered a driver of a retail business, not an outcome.

This deep dive will challenge everything you know about building and scaling world class cultures inside your retail organization. You will walk away with a practical, actionable blueprint to translate your culture into commercial results you can apply immediately.

By attending this deep dive, you will learn:

• How retailers with remarkable cultures are actively using them to influence every customer experience

• The steps you can take right away to create experiences that shape beliefs and spark the right behaviors to occur

• How communicating clearly defined cultural and commercial goals, expectations and results is key to success

Allowing you to leave able to:

• Better understand how you can link culture and strategy to deliver results, leveraging tools to drive employee engagement and retention on the way

• Ensure your culture can scale with you as you grow and allow you to avoid the most commonly made mistakes in building retail cultures

• Transform your customer experience, deliver greater shareholder value, improved satisfaction scores, higher revenue and increased engagement

Build a blueprint to translate culture into commercial

results

About your facilitator:

Tony Bridwell, most recently Chief People Officer, Brinker International

Tony Bridwell is an HR authority with nearly three decades of executive leadership experience, most recently as the Chief People Officer of Brinker International (the parent company of Chili’s). Under Tony’s leadership, Brinker reversed poor engagement, low retention and high costs and ultimately transformed its culture into a powerhouse resource, delivering high stock prices, best-in-industry employee engagement, and high customer satisfaction levels.

This forum offers a vital chance for an industry-specific disruptive dialogue around how we think about HR. It will help us develop ideas, systems and processes which are fit for the current and future retail workforce, not the one we’ve had for the last couple of generations.

Tony Bridwell



Post-Conference Deep Dive Day - Afternoon

Deep Dive B: A Step by Step Guide to Smart Scheduling in Your Retail BusinessThursday February 9, 2017 12.30pm-3.30pm

Unstable, just-in-time schedules have been the norm in retailing for years. But whilst many retailers know that smarter scheduling can reduce turnover and improve work performance, customer satisfaction, and employee wellbeing, they also know that making the shift is full of potential pitfalls.

This workshop will equip you to with a roadmap to avoid these pitfalls and make the shift to stable scheduling in your retail organization. In an industry where these getting this right can mean the difference between success and failure, you will leave armed with the confidence to get it right.

This interactive deep dive will draw on ground-breaking research from Joan Williams and her team, and exclusive pilots which have taken place across Gap Stores that are helping transform the way retailers schedule associates.

By attending this deep dive, you will learn:

• Alternative practices to promote stable scheduling for hourly workers while increasing engagement and reducing turnover

• How you can overcome the potential pitfalls and most common mistakes made when switching to stable scheduling

• What the initial results from the Gap pilot revealed about how increasing schedule stability can transform your business

Allowing you to leave able to:

• Overcome the challenges in implementing real-time, tech-enabled shift swapping and targeted additional staffing in your retail operation

• Apply targeted staffing increases to boost profits and improve managers’ ability to schedule workers for more stable and predictable hours

• Draw a direct line between flexible, smart scheduling and improved service, greater satisfaction, and better bottom line business results

Get a roadmap for smarter scheduling

to transform performance

About your facilitator:

Joan Williams Director of the Center for WorkLife Law UC Hastings

Professor Joan Williams has been described as having “something approaching rock star status” by The New York Times, as she was among the first to recognize that unpredictable work schedules are a key source of employment instability in retail. She was one of the originators of The Stable Schedules Study designed to pilot alternative practices to promote stable scheduling for hourly workers, involving companies such as Gap in the piloting and development.

This evidence-based research has the potential to transform the way we think about scheduling and flexibility to create a genuine win-win for retailers and for employees. However, knowing what to do to implement a smart scheduling strategy is only half the challenge. This workshop has been designed to give you a step by step guide to making smart scheduling a success in your retail business.

Joan Williams

Saravanan Kesavan, Associate Professor of Operations UNC

Saravanan Kesavan conducts research for retailers, with emphasis on benchmarking operational performance and management of retail store labor. His research has appeared in Management Science and M&SOM. He is a senior editor at POMS and an ad hoc reviewer at Management Science, M&SOM and POMS. Saravanan teaches business statistics for undergraduate business students and retail operations for MBA students.



Partnership Opportunities

Near surgical access to our target market, the senior

decision-makers who use our services

GLJ

Access to C-Level decision makers virtually impossible to contact via

email and phone

TalentPlus

Become a PartnerContact Daniel Ruddock Global Partnership Director

Tel: 212 537 5898

Email: [email protected]

Why Partner?

The Retail HR leaders taking part in this forum recognize that the change the industry – and their organizations – are going through is too much to manage alone, and as a result, they are actively looking outside their organizations for help.

They also appreciate that, in an industry which will look very different in the future, the solution providers who have helped them get to where they are may not be the partners to help them go where they are heading.

This forum presents a compelling opportunity for you to demonstrate the value proposition of your offering to this community at a time when they are actively looking for help, and to ensure you are front of mind when they select their partners.

One of the best, focused and most

personal conferences I have been to in a long time

PeopleFluent

There aren’t many opportunities to network with CHROs from the top organizations in the country. I had meaningful discussions with several who wanted to have follow up meetings. I walked away excited about the people I met, the insightful information that was shared and the follow up meetings to come which may lead to new business.

Vice President Workforce Solutions, AMN, LEAP HR: sponsor

Association Partner



Retail industry pricing

Solution provider pricing

Package PricesRegister & Pay before Friday Oct 14 2016

Register & Pay before Friday Nov 11 2016

Register & Pay before Friday Dec 16 2016

Standard Prices

Conference + 2 Deep Dives $2897 (save $1200) $3097 (save $1000) $3297 (save $800) $3697 (save $400)

Conference + 1 Deep Dive $2398 (save $1000) $2598 (save $800) $2798 (save $600) $3198 (save $200)

Conference Only $1899 (save $800) $2099 (save $600) $2299 (save $400) $2699

Deep Dive Only (Full Day) $699 $699 $699 $699

Venue

Nashville Marriott at Vanderbilt University

2555 West End Ave, Nashville, TN 37203

Tel: 615 321 1300 www.marriottvanderbilt.com

Overnight accommodation is not included in the registration fee.

Code: 7954

Register Now At:www.leaphr-retail.com/ register/secure-your-place/

A priceless opportunity for us to find short cuts to solve the challenges we share.


Full payment is due on registration. Cancellation and Substitution Policy: Cancellations must be received in writing. If the cancellation is received more than 14 days before the conference attendees will receive a full credit to a future conference. Cancellations received 14 days or less (including the fourteenth day) prior to the conference will be liable for the full fee. A substitution from the same organization can be made at any time.

Changes to Conference & Agenda: Hanson Wade reserves the right to postpone or cancel an event, to change the location or alter the advertised speakers. Hanson Wade is not responsible for any loss

or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of an event for any reason and including causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities. Data Protection: The personal information shown and/or provided by you will be held in a database. It may be used to keep you up to date with developments in your industry. Sometimes your details may be obtained or made available to third parties for marketing purposes. If you do not wish your details to be used for this purpose, please write to: Database Manager, Hanson Wade, Suite A, 6 Honduras Street, London EC1Y 0TH

TERMS & CONDITIONS

Team Discounts3+ Delegates: 15% Discount5+ Delegates: 30% Discount10+ Delegates: 50% Discount


Package PricesRegister & Pay before Friday Oct 14 2016

Register & Pay before Friday Nov 11 2016

Register & Pay before Friday Dec 16 2016

Standard Prices

Conference Only $2699 (Save $800) $2899 (save $600) $3099 (save $400) $3499

Recruiting & HR

LEAP HR: Retail 2017 Event Guide