Heather Caisse PORTFOLIO

HEATHER CAISSEGlobal Events & Communication Coordinator

Contents

CV

• Work Experience

• Education & Language

• Recommendations

Awards and AchievementsAwards and Achievements

• Corp U Awards

CommunicationsCommunications

• Newsletters

• Internal News

• Annual Report

EventsEvents

• Alstom Connection

• People Quest

• Partner’s Advisory Board

Supply Chain Management Assistant

Alstom Power ( 07/2007-12/2008)

• Prepared, processed and maintained all related documents including purchase orders, associated contracts, team communications and monthly reports

• Lead the Global Supply Chain Management Organization meeting in Thailand with over 20 participants. Organization included, all communications, planning and organizing logistics remotely and attending the meeting.

• Prepared, processed and maintained all related documents including purchase orders, associated contracts, team communications and monthly reports

• Lead the Global Supply Chain Management Organization meeting in Thailand with over 20 participants. Organization included, all communications, planning and organizing logistics remotely and attending the meeting.

Training Coordinator

Alstom University

(12/2008-06/2010)

•Coordinated large-scale leadership events for managers and professional throughout North America

•Managed communications, registration and logistics for events with internal participants and external suppliers

•Supported and helped launch of Alstom Collaborative Way (Web 2.0 tools) throughout North America

•Launched, wrote and edited North America Alstom University newsletter

•Coordinated large-scale leadership events for managers and professional throughout North America

•Managed communications, registration and logistics for events with internal participants and external suppliers

•Supported and helped launch of Alstom Collaborative Way (Web 2.0 tools) throughout North America

•Launched, wrote and edited North America Alstom University newsletter

Global Events and Communication Coordinator Alstom University

(06/2010- Present)

•Supported Alstom’s global business by designing, managing and providing top-quality events and communication to meet the needs of the business.

•Complete management of budget, planning, design, delivery and follow-up of all Alstom University event

•Propose, launch and follow-up on Alstom University Communication activities and approaches

•Create, write and manage updates of internal intranet pages, newsletters, annual reports and press releases.

•Complete preparation of content and logistics for the university Partner’s Advisory Board with key learning providers

•Supported Alstom’s global business by designing, managing and providing top-quality events and communication to meet the needs of the business.

•Complete management of budget, planning, design, delivery and follow-up of all Alstom University event

•Propose, launch and follow-up on Alstom University Communication activities and approaches

•Create, write and manage updates of internal intranet pages, newsletters, annual reports and press releases.

•Complete preparation of content and logistics for the university Partner’s Advisory Board with key learning providers

International professional with keen ability for delivering key performance results in a fast paced and dynamic environment. Progressive experience understanding client needs and formulating solutions aligned with strategic business objectives

07/2007 - Present - Alstom, S.A. : A Global Fortune 500 company and world leader in

transport infrastructure, power generation and transmission, with over 92,000 employees,

present in over 100 countries.

Education, Awards & Specialties

Education & Training:o Expatriate Integration Program [06/2010 - Present] One-on-one French language trainingo Master’s Program – Organization Development [09/2008 - Present] American International College – Springfield, MA, USAo Bachelor’s Degree–Elementary Education [09/2001 - 05/2005] Champlain College – Burlington, VT, USA

Awards and Certifications:o Winner of "Prix de l'Initiative RH" (HR Initiative award) for AUtube project - Le Figaro . Hudson, June 2011o "Best New Corporate University" - CorpU Xchange, May 2011o "Best Practices award - Alliances" for Partners Advisory Board approach - CorpU Xchange, May 2011o ISO 9001-2008: License Alstom University HQ

Specialties:o Ability to work within culturally diverse environmentso Excellent organization and planning skillso Ability to manage complex issues quickly creatively and effectively o Strong interpersonal and communication skills

Education & Languages

Recommendations

Contents

CVCV

• Work Experience


• Recommendations

Awards and Achievements

• Corp U Awards


• Newsletters

• Internal News

• Annual Report

EventsEvents


• People Quest


Corporate University ExchangeThe Corporate University Xchange Awards for Excellence and Innovation in Corporate

Learning salute corporate and government learning organizations that create exciting, impactful

programs resulting in measurable improvements in employee and business performance.

Since 1999, these independently judged awards have set the standard for corporate learning.

“Feedback from partners is not always comfortable, and they

sometimes want to see more volume of business or exclusivity.

Being able to take this feedback constructively is a

perfect example of the trust we have built via the PAB. For AU it

is key to understand their needs and preoccupations, better

positioning us both as we move forward. It also allows us to

understand the mood of the providers, and pay attention to

where we may improve. This is a reflection of how our partners

and we at AU integrate the Alstom Values – Trust, Team and

Action into our relationships. These are values employees are

familiar with thanks to our partners for integrating them into

each and every training course we run. In the beginning, our

own AU team had to be briefed on the purpose of the PAB. It

was important that this event was not about pricing and

negotiation, but learning from each other.”

SAMPLE FROM PAB ALLIANCES APPLICATION ESSAY

Contents

CVCV

• Work Experience


• Recommendations


• Corp U Awards

Communications

• Newsletters

• Internal News

• Annual Report

EventsEvents


• People Quest


Regional NewslettersPeople Quest Event Held in Philadelphia

64 Alstom Managers, Engineers and Professionals from throughout the NAM

region came to Philadelphia on Oct 31 to Nov 3rd, to participate in the AU

Leadership Development Event known as People Quest. Three workshops

were conducted concurrently including: Change Management, Situational

Leadership and Positive Power and Influence, followed by a series of

workshops related to enhancing the corporate EASE initiative. This event was

a particularly memorable one, as it occurred during an early winter snowstorm

which blanketed parts of the northeast with several feet of snow and caused

many power failures, including the conference center where the event was

being held. But in true Alstom fashion, our attendees persevered, and despite

the “challenges” made the event a great one. Thanks to you all !!

e-Bonga

A new Finance e-Learning module named e-Bonga has been launched to raise

awareness and understanding about Alstom processes regarding Bonds and

Guarantees Management along with the functionalities of the BONGA

database. This 90-minute, multimedia e-Learning program is primarily for the

benefit of all users of the database BONGA, but is available to, and may also

be of interest to any other employee. e-Bonga is free and accessible from the

AU e-Learning platform. For questions or comments related to Bonds and

Guarantees, please contact Christine Dross, Head of Bonds

and Guarantees Department.

Regional NewslettersAUtube Goes Live

Alstom University Tube (AUtube) is a peer generated, intranet - only educational

video platform where all employees are encouraged to share their knowledge,

skills and expertise in an interactive way. This unique approach to sharing and

learning was officially launched on September 23, 2010 welcoming the newest

tool to support collaboration within the company. At the time of the launch

AUtube had approximately 40 videos available for viewing, currently there are

approximately 80 employee generated videos on the platform with an average of

4,400 page views each week since the launch. The videos cover a variety of

topics including EHS, IT Help Topics to 5S techniques. With over 100 users

registered to upload and share their videos, and with an average rating of 85%

Satisfaction per video, we hope to see the number of comments

and uploads continuing to increase over the coming months. AUtube is a place

for everyone to exchange ideas and experiences. Chances are if you have the

question, someone else has the same one. Take what you know and enhance

someone else’s learning by sharing. If you have a video to share or want to learn

more about AUtube’s offer please visit: http://autube.alstom.com

Want to be better prepared to work more effectively with a colleague

from another country or culture?

There is a dynamic new web-based tool now available to help you better

communicate with your colleagues or employees from another country. It is

called ‘Working Across Cultures’ Country Navigator program. Improve your

personal effectiveness and team and individual performance by better

understanding the cultural norms and differences of people with whom you

associate. As applicable, ideas and suggestions are offered as you navigate

through the program.

Internal News

Alstom University Annual Report

Distributed internally and externally Over 2000 copies printed

Alstom University Annual Report

Contents

CVCV

• Work Experience


• Recommendations


• Corp U Awards


• Newsletters

• Internal News

• Annual Report

Events


• People Quest


Alstom Connection: Is an integration event where New Hires are recognised as key-

people through a dedicated welcoming event . Participants discover the Group strategy and learn about Alstom’s organisation,

Sectors, activities and products. They have the opportunity to meet and exchange with Senior Management and interact/network

with colleagues from different backgrounds and are introduced to the the Group policies, culture and values

• Project managed 4 events (2008-2011)

• Consulted as the expert for Regional

events

• Budget, Logistics, Presentations &

Communications

• Vadodara, India

• Atlanta, Georgia, US

• Kuala Lumpur, Malaysia

• Paris, France

• Average of 100 participants

• Presentations from Alstom

• CEO

• SVP’s of all Sectors

• Corporate Social Responsibility

• Ethics & Compliance

• Finance

• Human Resources

• Team building activities

• Speed Connecting

• Values Workshops

Alstom Connection: Communication & Branding

Alstom Connection: Communication Tools

People Quest: Is a Leadership and Management event for nominated managers and

professionals. The 4 -5 day event is used to develop employees’ skills and leadership techniques, develop talents and management skills and emphasis cross-sector networking.



events

• Budget, Logistics, Presentations &

Communications

• Chattanooga, TN, US

• Zurich, Switzerland

• Philadelphia, PA, US


• Presentations from Alstom Sectors and

Functions

• Team building activities

• Cooking Challenges

• Icebreakers

• Workshop design and facilitation

• Alstom Case Studies

• EASE Education

People Quest: Communication & Branding



Partner’s Advisory Board: Is a 1.5 day meeting between Alstom

representatives and external training providers. The meeting presents AU’s organisation, strategy and future plans, while promoting knowledge sharing, networking and education on learning trends.



Budget, Logistics, Presentations &

Communications and follow up

• Paris, France


• Presentations from Alstom and Alstom

University

• Key note presentations form external

experts

• Workshop design and facilitation

"I must confess I was at first a bit reluctant to this idea of the PAB. The ambiance was great at the meeting, the idea of

thinking together for AU’s future was very interesting but all this was still a bit confusing for each of the participants.

However, it appeared very soon that it was indeed a great idea. It helped me understand the market as seen by my

client, and even more than that to understand where each of us could bring a specific and distinctive value."

-Dominque Turq, Founder and Senior Consultant, Boostzone Institute

+33 6 75 71 56 78

+1 413 768 7888

[email protected]

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Heather Caisse PORTFOLIO