Effective Communicaton Skills 2

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    Ideas &

    Update

    EffectiveCommunication Skills

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    Outcomes

    Discuss 3 basic essential communication skills applied bymanagers

    Identify and discuss underlying issues that affect the way we

    communicate and explore solutions

    Present and listen to thoughts and ideas clearly, creativelyand convincingly

    Discuss identified factors that affect listening and speaking

    Explored and demonstrated some key skills

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    Your wish list

    How do you come across?

    List 3 adjectives that best describe the way youwant to be perceived by your team members

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    The communication formula

    Expression

    Comprehension

    + Feedback

    Communication

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    The method used can depend on

    WHAT?

    WHO?

    WHY?

    WHERE?

    By WHEN?

    HOW much feedback?

    HOW emotive is the

    message?

    HOW did theyreact/respond last time?

    WHAT are the company

    guidelines on methods

    used?

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    Before communicating

    Pause and ask yourself

    Whats at stake-to whom?

    What channel should I use?

    What should I say?

    How should I say it?

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    Why do we communicate?

    To influence or persuade others positively

    Build and maintain working relationships

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    As Supervisors we

    Listen

    Speak

    Display a body language

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    In listening do

    Concentrate

    Seek clarification

    Take notes

    Use verbal signals

    Show interest

    Restate and summarizeThink before you speak

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    What are theCommon Barriers to

    listening in your

    teams

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    In speaking

    What you say

    How you say it

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    Key issues to consider

    Personal characteristics

    The information requested for

    Information given and the manner of giving

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    Personal Characteristics

    Your facial expression and other body language

    Voice and how it is utilised

    The mode in which language is utilised

    Your mood in general

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    5 attributes of your voice

    1. Pitch

    2. Projection the volume

    3. Pace the speed

    4. Accent be authentic but understandable

    5. Pausing adding emphasis

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    Assessing your speaking capabilities!

    Does your voice sound clear, confident?

    Do you appear enthusiastic about my message?

    Is your pronunciation and articulation good?

    Is your speed and volume acceptable?

    Do you listen carefully to questions?

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    Your Questionsand Answers

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    Preparing yourself for questions

    As a supervisor you need to

    Anticipate

    Plan

    Prepare

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    Handling questions

    Those who ask you questions may range from

    Genuinely confused

    Team members who want to be in the limelightThe saboteur

    You need to be able to distinguish between these

    and respond appropriately

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    When answering questions

    Listen carefully

    Break complex questions into chunks

    Answer briefly keeping to the point

    Check - does that answer your question?

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    Never

    Embarrass the questioner

    Argue

    Be defensive

    Bluff

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    Plan and demonstrate

    As a team leader how you will handle

    Genuinely confused team members

    Team members who want to be in the limelight

    The saboteurs

    in a team meeting

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    We must speak the samelanguage

    Productive team working can be encouragedwith clear communication and a developed

    team cohesionIt is imperative that you do not assume thateveryone in the team understands what you

    intend to communicate and how you intend toLets find out

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    Key pointers to bear in mind

    Be patient

    Explain issues clearly

    Dont take personal offence

    Dont offend others unwittingly

    Respect others

    Each team member has an important role to fill

    Dont belittle them!

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    Action points

    Take 5 minutes to consider the teams you workwith in Anglophone Ashanti.

    How could you usefully carry your learning

    forward from this activity to benefit them? What steps might you need to take in your

    communication with:

    Individual team members (name them)

    The team as a whole

    What are you planning to do specifically?

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    Topping up your Portfolio

    Add inputs forCriticalCommunication Skillsto your Portfolio