Communicaton Skill

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This presentation was prepared as a project work for engineering students

Text of Communicaton Skill

Types and Barriers to Listening

C.K. Pithawala College of Engineering & Technology B.E. Mechanical (Sem 2) Subject :- Communication Skills (CS)

Division :- A Group :- A12

Guidence By :- Kritika I. Patel

Enrollment No.NameRoll No.150090119049Mistry Naitik Chetanbhai01150090119102Shaikh Mohammed Nabil Shakeel Ahmed

02150090119093Prithviraj D. Patel

06CONTENTSDefinitionProcess of listeningTypes of listeningStages of listening processRules of Good listening

Listening :Listening is a process of Receiving, Interpreting and reacting to a message received from the Speaker.According to Management guru Tom Peters, Listening is an essential management and leadership skill

Listening cannot be done only by ears. One can listen with their eyes, sense, mind, heart and imagination.Stages of the Listening ProcessHearingFocusing on the messageComprehending and interpretingAnalyzing and EvaluatingRespondingRemembering

Process of listeningUnderstandingLearningEvaluatingJudgingRespondingAnsweringRememberingRecallingReceivingHearingProcess of listeningReceivingIt refers to the response caused by sound waves stimulating the sensory receptors of the ear.

Process of listening2. UnderstandingIt is the stage at which you learn what the speaker means

Process of listening3. RememberingIt is important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind's storage bank.

Process of listening4. EvaluatingIt consists of judging the messages in some way. At times you may try to evaluate the speakers underlying intentions or motives.

Process of listening5. RespondingThis stage requires that the receiver complete the process through verbal and/or nonverbal feedback.

Types of ListeningSuperficial listeningAppreciative ListeningFocused listeningEvaluative listeningAttentive listeningContent listeningCritical listeningEmpathetic listeningSuperficial ListeningIn this type of listening the listener has little awareness of the content what is being said.The output in this type of listening is zero because the listener tends to ignore the message, and is not able to concentrate on the theme, main points and supporting details of the message.

Appreciative listeningThe main purpose of appreciative listening is to get enjoyment and pleasure.The output may be taking part in the entertainment process.

Focused ListeningIt involves listening for specific information.This is the most common type of listening that we practice in non formal oral communicative situations.

Evaluative ListeningIt involves evaluation of the oral message or commentary and developing a line of thought.The listener interprets and analysis what he or she listens to in order to understand both the explicit as well as implicit meaning of the oral message .Thus the main purpose of evaluative listening is to evaluate the content of the oral message to select appropriate information.

Attentive ListeningIt demands the complete attention of the listener.It is basically active and intelligent listening in situations such as group discussions, meetings, job interviews and so on.The listener pays attention to all parts of the message, that is , the central idea, main points, supporting details, examples and illustrations.

Content ListeningIt is to understand and retain the speakers message.You may ask questions, but basically information flows from the speaker to you.It doesnt matter that you agree or disagree, approve or disapprove-only that you understand.Critical ListeningIt is to understand and evaluate the meaning of the speakers message on several levels.When the purpose is to accept or reject the message or to evaluate it critically.For example:listening to a sales person before making a purchase involves critical listening. Similarly, when you read a book with the objective of writing book review.

Empathetic Listening;When we listen to a distressed friend who wants to share his feelings, we provide emotional and moral support in the form of Empathetic Listening.When psychiatrists listen to their patients, their listening is classified as empathetic listening.

Proportions of time spent by college students in communication activitiesRules of Good listeningThe following are the rules of good listening:Stop talkingStop thinkingRemove DistractionsDo not Let your Mind WanderDo not Pre-judgeBe PatientEmpathize with the SpeakerTake notes