ECB Application BookletAIESEC in Mauritius - 2016-17

Growth starts with a challenge.

Message from the chairDear ECB Applicant,

I would like to congratulate you for taking up the challenge of applying for this position. This will be a brilliant platform for you to Activate Leadership & help the LCs strive towards excellence - and for you to discover your potential and go beyond it - because Growth starts with a challenge.

To do complete justice to this role, all you need is a clear and pure intent to increase your impact everyday - give your best to AIESEC in Mauritius and very simply put, deliver better experiences.

What the world needs right now is people with a pure motive - the ECB role will be a huge boost in the same direction and an opportunity for you to drive it down.

Remember, the goal is simple - “To create a world where everyone is living to the best of their potential - with a pure motive - to make the world a better place.”

With this, I would like to congratulate you for taking this opportunity and wish you All The Best for the procedure.

APOORV MEHROTRA

TEAM STRUCTURE

OPERATIONS (X1) TALENT MANAGEMENT (X1)

PRODUCT EVOLUTION & PROCESS

INNOVATION(X1)MEMBER EDUCATION(X2)

ECB CHAIR

JOB DESCRIPTIONS1. OPERATIONS 1.1 Audits for LCs regarding SnS, Customer Experience Analysis & NPS analysis.

1.2 Making reports & suggesting plan of action based on the audits. 1.3 Preparing NCB newsletter. 1.4 Consultancy for LCs regarding SnS, Customer Experience Management & NPS. 1.5 Fire fighting over cases of SnS/Quality Delivery along with the Chair

2. TALENT MANAGEMENT 2.1 Tracking implementation of team minimums.

2.2 Solve member complaints/grievances. 2.3 End responsible for TXP.

3. PRODUCT EVOLUTION & PROCESS INNOVATION 3.1 Analyse current product & process delivery.

3.2 Improve current product & process delivery. 3.3 Create & implement modules to regularly track processes & product delivery apart from audits. 3.4 Create new processes

JOB DESCRIPTIONS4. MEMBER EDUCATION

4.1 Develop content for educating members of the whole entity regarding important but less touched upon topics. 4.2 Conduct webinars/sessions with LCPs, LCVPs, TLs, Members regarding the same topic 4.3 Prepare material for programs according to specific requests from the Membership. 4.4 Drive down knowledge of XPP, SnS, Customer Experience Management & NPS to the Team Member Level.

requirements1. Minimum 1 year of active TL experience preferred 2. Clear understanding of AIESEC Vision & The AIESEC Way. 3. Thorough understanding of the specific Job Descriptions. 4. Strong team player. 5. Proficiency in using virtual spaces. 6. Open mindset. 7. Desire to grow.

instructions & guidelines1. Please go through the job descriptions thoroughly before filling the application, and base your answers on the

same. Be as relevant as possible. 2. The font size should be at least 12. There is no restriction in the font style, but please ensure that it is legible. 3. This is your application. Make it as innovative & creative as you want to. 4. The application questionnaire should be of a maximum of 10 pages. 5. In your application Package, the following contents should be there:

• CV (Curriculum Vitae). Mention your contact details in the same. Name the file as “Curriculum Vitae_Your Name”. eg. Curriculum Vitae_Apoorv Mehrotra

• Application Questionnaire. Name the file as “Theme&Questionnaire_Your Name” eg. Theme&Questionnaie_Apoorv Mehrotra

• A Letter of Endorsement from your current/former TL/VP with their contact details. Name the file as “LOE_Name of TL”.

eg. LOE_Apoorv Mehrotra All files should be sent in pdf format. Name the whole application package as “ECB_Department_Your Name.” eg. “ECB_Operations_Apoorv Mehrotra”

6. The entire application package has to be emailed to: 1. Arvind Nathan: MCP - AIESEC in Mauritius 16-17: arvind.nathan@aiesec.net 2. Apoorv Mehrotra: ECB Chair Elect - AIESEC in Mauritius: apoorvmehrotra.aiesec@gmail.com 3. Rahul Nair: ECB Chair - AIESEC in Mauritius: rahul.95@aiesec.net

7. The deadline for submission of the application package is 9PM (GMT +5:30), Saturday, 25/6/16. Please note that late applications will not be considered.

Application Questionnaire

General Questionnaire

Q1. Describe yourself in 5 sentences.

Q2. Explain the difference in you as a person before & after you joined AIESEC.

Q3. Prepare a SWOT analysis of AIESEC in Mauritius as an entity for 2015-16.

Q4. Describe in detail how your contribution to the team can be unique and can take the team forward.

Q5. What other roles are you handling inside & outside AIESEC right now? Please give a brief idea of the amount of time you can dedicate to AIESEC in Mauritius on a weekly basis.

Specific Questionnaire

Operations

Q1. What is the motivation behind you applying for the portfolio of Operations?

Q2. Please give a brief overview of your past experience in conducting audits & creating reports based on them.

Q3. Propose a module for conducting audits for the Local Committees. The module should cover SnS Implementations, NPS Analysis & Customer Experience. Also mention the platforms which you will use (on ground/virtual) and the time frequency of the audits.

Talent Management

Q1. What is the motivation behind you applying for the portfolio of Talent Management?

Q2. Please describe the importance of proper implementation of team minimums for any team operating at any level.

Q3. Propose a module for tracking team minimums & talent capacity at the ECB level. The module should cover team minimums & talent capacity. Also mention the platforms which you will use (on ground/virtual) and the tracking mode in terms of time (continuous/time interval based).

Specific Questionnaire

Product Evolution & Process Innovation

Q1. What is the motivation behind you applying for the portfolio of Product Evolution & Process Innovation?

Q2. Propose one hack in the customer flow to improve Experience Delivery for our EPs.

Q3. Propose a module to analyse the current processes we follow and the products that we deliver. Also mention the platforms which you will use (on ground/virtual) and the tracking mode in terms of time (continuous/time interval based).

Member Education

Q1. What is the motivation behind you applying for the portfolio of Member Education?

Q2. Present your views on “Knowledge Vs. Culture”.

Q3. Propose a module for member education by the ECB to the grass-root level. Also mention the platforms which you will use (on ground/virtual).

For any queries or doubts in the application process, please feel free to contact:

APOORV MEHROTRA ECB Chair Elect - AIESEC in Mauritius - 2016-17

apoorvmehrotra.aiesec@gmail.com

RAHUL NAIR ECB Chair - AIESEC in Mauritius - 2015-16

rahul.95@aiesec.net

“The purpose of life is not to win, but to grow - to grow with everyone, one step at a time, in our own unique ways.”