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CONFIDENTIAL amp RESTRICTED

COVID-19 Latest Airline policy and information updates

May 27 2020

We have compiled links to airline sites that have published specific information and updated policies related to COVID-19 Please note this list is not exhaustive and is provided to assist our customers at this time of disruption Information is subject to change without notice at the discretion of airlines Given the rapidly evolving nature of the COVID-19 situation and the airlinesrsquo response to it Amadeus cannot guarantee the accuracy of the information in these sites and cannot accept any liability for any errors or omissions

For more information on how to manage ticket exchanges refunds and other activities effectively please visit the Amadeus Service Hub httpsservicehubamadeuscom

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Advanced Air Charters

AN httpsinfoadvancedairlinescomen-

uscovid-19-advanced-air

Aegean Airlines A3 httpsenaboutaegeanaircomtravel-

agentshelpdesk

httpsenaboutaegeanaircomtravel-agentshelpdesk

Aer Lingus EI httpswwwaerlinguscomsupportflight-

disruption-information

Aerocharter Airlines

DW httpsagentnorwegiancomukimpor

tant-information

Aeroflot Russian Airlines

SU httpswwwaeroflotrues-ennews61706

Aerolineas Argentinas

AR httpswwwaerolineascomaren-

uspromocionesdetalle313_important-information-coronavirusaeromexico

Aeroliacuteneas Estelar

ES httpswwwflyestelarcom

Aeromar VW httpswwwaeromarmxesinformacion-

pasajero2FCOVID-19

Aeromexico AM httpsaeromexicocomen-

usnotifications-for-passengers

httpsvuelaaeromexicocomagencyi

nfo

Africa World Airlines

AW httpswwwflyafricaworldcommedia-

centercovid-19-alert

2

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Air Algerie AH httpsairalgeriedzmesures-preventives-

coronavirus

Air Antilles Express

3S httpsairantillescompostsview48

Air Arabia Maroc 3O httpswwwairarabiacomesnode6334

Air Astana KC httpsairastanacomglobalen-

USInformationImportant-Noticescoronavirus-update

Air Botswana BP httpswwwairbotswanacobwsuspension-scheduled-operations-27-march-31-may-

2020

Air Burkina 2J httpwwwair-burkinacom

Air Cairo SM httpswwwflyaircairocom

Air Caledonie TY httpseuaircalincomenbreaking-news-

covid-19

Air Canada AC

httpswwwaircanadacomcaenadodrsagentshtml

httpswwwaircanadacomusenacoho

mebooktravel-news-and-updates2020covid-19html

Air Caraibes TX httpsenaircaraibescomensituation-

health-coronavirus

Air Chathams 3C httpswwwairchathamsconztravel-

infocoronavirus

Air China CA

httpswwwairchinausUSGBpromotionAdjustment

httpswwwairchinacoukGBGBpromoti

onrefundguidep

Air Corsica XK httpswwwaircorsicacom

Air Cote divoire HF httpswwwaircotedivoirecomflash-info

3

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Air Dolomiti EN httpswwwairdolomitiitinformazioni-voli

Air Europa UX httpswwwaireuropacomesenaeaco

municadoshtml

Air Excursions (Alaska Seaplanes)

X4 httpswwwflyalaskaseaplanescom

Air France AF httpswwwairfranceesESencommonp

age_flottantehpnews-air-traffic-air-francehtm

httpswwwagentconnectbizFRfrlocalprocessprehomechoose_countr

ywadis

Air Greenland GL httpswwwairgreenlandcomtravel-

infobefore-travelcovid-19

Air Iceland Connect

NY httpswwwairicelandconnectcominform

ationtravel-guideair-iceland-connect-reaction-to-the-covid-19-virus

Air India AI httpwwwairindiainCOVID-19-

UPDATEDhtm

Air India AI httpwwwairindiainCOVID-19-

UPDATEDhtm

Air Inuit 3H httpswwwairinuitcom

Air Madagascar MD

httpswwwairmadagascarcomsitesdefaultfilesPress20release20Air20Madag

ascar_Covid-19_Flights20suspension_VApdf

Air Mauritius MK

httpswwwairmauritiuscomdocsdefault-sourceairmauritius_newsnews-release-

10-march-2020-air-mauritius-offering-more-flexible-booking-

optionspdfsfvrsn=37a58891_2

Air Moldova 9U httpswwwairmoldovamdnews-records-roair-moldova-suspenda-toate-zborurile-

operate-incepind-cu-17-martie-2020

Air Namibia SW httpwwwairnamibiacomcovid-19

Air New Zealand NZ

httpswwwairnewzealandcomcovid1

httpswwwairnewzealandcomhktravel-alertsDPukAT8z1O0wPGyw1NWH

4

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Air Niugini PX httpwwwairniuginicompgabout-

usnews

httpswwwairniuginicompgtravel-advice

Air North 4N httpswwwflyairnorthcomTravelInfoTra

velAdvisoriesaspx

Air Peace P4 httpswwwflyairpeacecomtravel-

updatesphp

Air Saint-Pierre PJ httpairsaintpierrecomenair-saint-

pierre-statement-covid-19

Air Senegal HC httpsflyairsenegalcomcategorycommu

nique-de-presse

Air Serbia JU httpswwwairserbiacomeninformation

flightstravel-information-coronavirus

Air Seychelles HM httpswwwairseychellescomenannoun

cementsCovidHMFlightCancellations

Air Tahiti VT httpswwwairtahiticom

Air Tahiti Nui TN httpswwwairtahitinuicomus-encovid-19-ticketing-and-travel-update-air-tahiti-

nui-0

Air Tanzania TC httpswwwairtanzaniacotzcovid19-

updates

Air Transat TS

httpswwwairtransatcomen-UStravel-information-en-uscoronavirus

httpswwwairtransatcomen-USTravel-

Information-en-USNotice-to-Travellers

Air Vanuatu NF httpswwwairvanuatucomtravel-

infotravel-alertsnovel-coronavirus-air-vanuatu-commercial-policy

airBaltic BT httpswwwairbalticcomentravel-

updates

Airnorth TL httpsairnorthwixsitecomedmscoronavi

rusupdate

Alaska Airlines AS httpswwwalaskaaircomcontentadvisor

iestravel-advisories

5

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Albastar AP

httpswwwalbastaresenpress-releasescoronavirus-open-and-

operational-airport-infrastructures-update-to-08-03-2020

Albawings 2B httpswwwalbawingscomen

Alitalia AZ httpswwwalitaliacomen_enfly-

alitalianews-and-activitiesnewsinfo-flightshtml

Alitalia CityLiner CT httpswwwalitaliacomen_enfly-

alitalianews-and-activitiesnewsinfo-flightshtml

All Nippon Airways

NH httpswwwanacojpenjptopicsnotice2

00123

Alliance Air (Air India Regional)

9I httpwwwairindiainCOVID-19-

UPDATEDhtm

Alsie Express 6I httpsalsieexpressdkenflystatus

Amaszonas Z8 httpswwwamaszonascomen-

uscoronavirus-information-covid-19

Amaszonas Uruguay

Z7 httpswwwamaszonascomen-

uscoronavirus-information-covid-19

Amelia International

NL httpsflyameliacomenflight-news

American Airlines

AA

httpnewsaacomcoronavirus

httpswwwaacomi18ntravel-infono-change-fee-terms-and-conditionsjsp

httpswwwsaleslinkaacomen-UShome

APG Airlines GP httpswwwapg-

airlinescomcovidlang=en_US

APG DS A1 httpswwwapg-

airlinescomcovidlang=en_US

Arik Air W3 httpswwwarikaircom

6

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Asiana Airlines OZ httpsflyasianacomCUSENcustomernoticedetailid=CM202002030001195030

Atlantic Airways RC httpswwwatlanticairwayscomentravel

-infoinformation-regarding-covid-19

Aurigny Air Services

GR httpswwwaurignycomdisruptioncoron

avirus

Austral Lineas Aereas

AU httpswwwaerolineascomaren-

uspromocionesdetalle313_important-information-coronavirusaeromexico

Austrian Airlines OS

httpswwwaustriancomInfoFlightinformationTravel20Alertsaspxsc_lang=enamp

cc=FR

httpswwwaustrianairlinesagPressPressReleasesPress202003020aspxsc_lang

20=enampmode=7b30999B4B-42D0-45A6-B671-FE5E3CB68ED87d

Avia Traffic Company

YK httpswwwaerokginfo

Avianca AV httpswwwaviancacomusenabout-

usnews-centeravianca-newsprotection-measures-for-passengers-covid19

Avianca Costa Rica

LR httpswwwaviancacomusenabout-

usnews-centeravianca-newsprotection-measures-for-passengers-covid19

Avianca Ecuador (Aerogal)

2K httpswwwaviancacomusenabout-

usnews-centeravianca-newsprotection-measures-for-passengers-covid19

Avianca Peru T0 httpswwwaviancacomusenabout-

usnews-centeravianca-newsprotection-measures-for-passengers-covid19

Avior Airlines 9V httpswwwaviorcomveCOMUNICADOS

Atencion-casos

Azerbaijan Airlines

J2 httpswwwazalazenarticle544

Azores Airlines S4 httpswwwazoresairlinesptencovid-19

Badr Airlines J4 httpsbadrairlinescomenindexphp

7

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Bahamasair UP httpswwwbahamasaircom

Bamboo Airways QH

httpswwwbambooairwayscomvn-encompanypress-and-

newsannouncement-on-covid-19-pandemic

Bangkok Airways PG

httpswwwbangkokairlinesorgnews

httpswwwbangkokaircomengpress-releaseviewpassengers-who-wish-to-

rebooking-rerouting-and-refunding-of-the-current-outbreak-of-COVID-19

Belavia Belarussian Airlines

B2 httpsenbelaviabynews4129765

Binter Canarias NT httpsagenciasbintercanariascomarticul

o6361

Blue1 KF

httpslinknewsletterairbelgiumcommview200114500322cWwQWhsNJ-

hjqHanVRMDrg==actId=ebwp0YMB8s3DuCJSfc12pNUcvuQDVN7alUaprjO3SW8OLHy

NpmRlKAampact

Blue Air 0B httpswwwblueairwebcomengbfaq-

covid-19

Blue Panorama Airlines

BV httpswwwblue-panoramacommain

Boliviana de Aviacion

OB httpswwwboaboBoAWebSiteHomeN

otice

Boutique Air 4B httpswwwboutiqueaircom

Braathens Regional (Golden Air)

DC httpswwwflygbrasecorona

Braathens Regional Airline

TF httpswwwflygbrasecorona

British Airways BA httpswwwbritishairwayscomen-

gbflights-and-holidaysflightsbook-with-confidence

httpswwwbritishairwayscomen-gbtraveltrade

8

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Brussels Airlines SN httpswwwbrusselsairlinescomen-

ukmiscAlertMessageDetailaspx

Bulgaria Air FB httpswwwairbgencustomer-

supportgeneral-information

Calima Aviacion 3C httpswwwairchathamsconztravel-

infocoronavirus

httpsfo-sydttinteractivecomZenithFrontOffice(S(ufm0n2ggd41p5rmfzio5blkx))AirChathamsen-GBtravelAgencyLogin

Calm Air MO httpswwwcalmaircombefore-you-

flytravel-alerts

Cambodia Angkor Air

K6 httpswwwcambodiaangkoraircomenplan-bookpress-releaserefund-procedure-

response-to-corona-virus

Cameroon Airlines Corporation (Camair-Co)

QC httpswwwcomaircozacoronavirus

Canadian North 5T httpscanadiannorthcomcoronavirus

Canaryfly PM httpswwwcanaryflyes

Cape Air 9K httpswwwcapeaircomscriptsalertphp

id=1539Coronavirus

Capital Airlines JD httpsintljdairnetsearchNoticeid=133

httpsintljdairnetsearchNoticeid=135

Caribbean Airlines

BW httpswwwcaribbean-

airlinescomtravel-alertscovid-19-virus-advisory

Cathay Dragon KA

httpswwwcathaypacificcomcxes_EStravel-informationtravel-preparationtravel-advisoriesnovel-coronavirus-information-

centreinformation-and-updateshtml

httpswwwcxagentscomtaen_HKpoliciesreservation-ticketingcathay-

credits-policyhtml

Cathay Pacific CX

httpswwwcathaypacificcomcxes_EStravel-informationtravel-preparationtravel-advisoriesnovel-coronavirus-information-

centreinformation-and-updateshtml

httpswwwcxagentscomtaen_HKpoliciesreservation-ticketingcathay-

credits-policyhtml

Cayman Airways KX httpswwwcaymanairwayscomcoronavir

us

9

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Cebu Pacific Airlines

5J httpswwwcebupacificaircompagestrav

el-advisories

Cemair 5Z httpswwwflycemaircoza

Central Mountain Air

9M httpsflycmacomcovid-19-flex-booking-

policy

Chair Airlines GM httpswwwchairchenabout-us-

encoronavirus

Chalair CE httpwwwchalaireuindexphpencovid-

19

Cham Wings Airlines

6Q httpschamwingscomimportant-update-

of-cham-wings-airlines-tickets

China Airlines CI httpswwwchina-

airlinescomukendiscovernewstravel-advisorytravelAlert=36257-7030

China Eastern Airlines

MU httpsusceaircomnewCMSusenconte

nten_NewsTravelAlert

China Southern Airlines

CZ httpswwwcsaircomauenaboutnews

news20201e0pnp13l2vbeshtml

Comair MN httpswwwcomaircozacoronavirus

Condor (Thomas Cook Germany)

DE httpswwwcondorcomeuflight-

preparationtravel-advicelatest-travel-updatesjsp

Copa Airlines CM httpswwwcopaaircomenwebuscoro

navirus-updates

Corsair SS httpswwwcorsairfrflightInformationsi

mportant-message

Croatia Airlines OU httpswwwcroatiaairlinescomimportant

-notice

Cubana de Aviacion

CU httpswwwcubanacunews69

10

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Cyprus Airways CY httpswwwcyprusairwayscominfofaqfaqdotcat=coronavirusampsubCat=faqcoron

avirusabout-coronavirus

Czech Airlines CSA

OK httpswwwcsaczes-ensupport

Dana Air 9J httpswwwflydanaaircom

Delta Air Lines DL httpswwwdeltacomusenadvisoriesc

oronavirus-traveloverview

httpsprodeltacomcontentcommonenagencymaphtml

Donghai Airlines DZ httpglobaldonghaiaircomcmshasLeftM

enuspecialNotice

Eastar Jet ZE httpswwweastarjetcomnewstarPGWC

A00001cId=11ampiId=0

Eastern Airlines 2D httpsgoeasternaircomcontact-us

Eastern Airways T3 httpswwweasternairwayscomannounc

ementscoronavirus-information

Easyjet U2 httpswwweasyjetcomenpolicycorona

virus

Egyptair MS

httpswwwegyptaircomenabout-egyptairnews-and-

pressPagesEGYPTAIR20Refund2020Change20Reservation20Policyaspx

El Al LY httpswwwelalcomenAbout-

ELALAbout-ELALNewsPagesCoronavirus-Foreginersaspx

Ellinair EL httpsenellinaircomnews2020-03-

18rebooking-options-corona

Emirates EK

httpswwwemiratescommedia-centreemirates-puts-customers-first-in-

covid-19-waiver-policies

httpswwwemiratescomenglishhelpkeep-your-ticket

httpswwwemiratescomnlenglishhelp

travel-updates

httpswwwemiratesagentscom

11

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Ethiopian Airlines

ET httpswwwethiopianairlinescomaatrav

el-updatescovid-19

Etihad Airways EY httpswwwetihadcomen-aetravel-

updatescovid-19

httpswwwetihadhubcomen-aesearchgds_policymarried20se

gment

EuroAtlantic Airways

YU httpswwweuroatlanticpt

Eurowings EW httpswwweurowingscomeninformatio

nnews-helpcurrent-informationhtmlmessage_1

Eva Air BR httpswwwevaaircomen-globalemer2019-nCoVhtml

Evelop Airlines E9 httpsenevelopcomimportant-

information

Fastjet Airlines Limited

FN httpswwwfastjetcomeninformation-

centralcovid-19-information-faq

Fiji Airways FJ httpswwwfijiairwayscomen-usflights-

travel-credit-deferred-travel

Finnair AY

httpswwwfinnaircomgb-enbluewingstravel-experiencemost-

common-questions-about-coronavirus-and-flying-with-finnair-2053292

httpswwwfinnaircomintgbinformation-

servicesflightsnewsITEM_ID=509NEWS_BOOK20WITH20CONFIDENC

E20-20Flexibility20to20reservation20changes20for20flights20book

ed20before203020April

Finncomm Airlines

FC

httpswwwflycorporatecomautravel-update-COVID-19-travel-health

httpswwwflycorporatecomautravel-

update-COVID-19-flight-resumption

Flexflight W2 httpsflexflightdk

Fly Corporate FC httpswwwflycorporatecomautravel-update-COVID-19-temporary-suspension

FlyDubai FZ httpswwwflydubaicomencontactoper

ational-updatesmodification-fee-waiver-flydubai

12

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Flynas (Nas Air) XY httpswwwflynascomencoronavirus

Flyone 5F

httpsflyoneeuenAbout-FLYONENews20200316Important-

information-FLYONE-suspends-all-commercial-flights-between-17-and-31-

March

httpsagentflyoneeu

FlyPelican FP httpsflypelicancomau httpswwwflypelicanforagentscom

FlySafair FA httpswwwflysafaircozatravel-

toolsnational-lockdown

French Bee BF httpswwwfrenchbeecomennos-alertes

Frontier Airlines F9 httpswwwflyfrontiercomtraveltravel-

infoNew-Change-Policy

Garuda Indonesia

GA

httpswwwgaruda-indonesiacomsgennews-and-

eventsoperation-policy-due-covid19-outbreakpage

Georgian Airways

A9 httpswwwgeorgian-

airwayscomennewslatest-newsflight-irregularities-due-to-coronavirus-53

GOL-VRG Linhas Aereas

G3 httpswwwvoegolcombreninformationgol-advisorycoronavirus-please-read-the-

guidelines-for-international-flights

Grand China Air CN

httpswwwhainanairlinescomHUPortaldynportalDisplayPageCOUNTRY_SITE=CAampSITE=CBHZCBHZampLANGUAGE=USampPAGE=I

ENC

Guangxi Beibu Gulf Air

GX

httpswwwhainanairlinescomHUPortaldynportalDisplayPageCOUNTRY_SITE=CAampSITE=CBHZCBHZampLANGUAGE=USampPAGE=I

ENC

Gulf Air GF httpswwwgulfaircomcovid19

Hainan Airlines HU

httpswwwhainanairlinescomHUPortaldynportalDisplayPageCOUNTRY_SITE=CAampSITE=CBHZCBHZampLANGUAGE=USampPAGE=I

ENC

13

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Hawaiian Airlines

HA

httpswwwhawaiianairlinescomour-servicesproducts-and-programstravel-

agentsnews

httpswwwhawaiianairlinescomcoronavirus

Hebei Airlines NS httpswwwhbhkcomcn

Himalaya Airlines

H9 httpswwwhimalaya-airlinescom

Hong Kong Airlines

HX httpswwwhongkongairlinescomen_HK

mediaspecialnews

Hong Kong Express Airways

UO httpswwwhkexpresscomen-hkyour-

tripsimportant-travel-notice

Hunnu Air MR httpswwwhunnuaircommedia2020-

02-06

Iberia IB httpswwwiberiacomesultima-hora-de-

nuestros-vuelos

httpswwwiberiagenciascomIberiagenciasshowNovedadesdochannelI

d=3ampmenuId=43

Iberia Express I2 httpswwwiberiaexpresscomengeneral

-infopassenger-informationbefore-you-gochanges-and-refunds

Icelandair FI httpswwwicelandaircomes-

esasistenciacovid-19safe-travels

InterCaribbean Airways (former Air Turks and Caicos)

JY

httpswwwintercaribbeancomtravel-informationcorona-virus-update-closing-of-borders-and-nationals-unable-to-enter-

destinatihtml

Interjet 4O httpswwwinterjetcomen-

usinformationimportant-notice

Japan Airlines JL

httpswwwjalcojpjpeninfo2020other200228

httpwwwjalagencycom

Jazeera Airways J9 httpswwwjazeeraairwayscomen-

kwplanbooktravel-advisory

14

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Jeju Air 7C

httpswwwjejuairnetjejuairencomjejuibenewsnoticenotice_detaildopage=1ampbbs_id=2926ampbbs_type=EDTampnSearch=amp

condition=titleampsearch=

Jet2 LS httpswwwjet2comflightsincident

JetBlue Airways B6 httpswwwjetbluecomtravel-alerts

Jetstar JQ httpswwwjetstarcomauentravel-

alertsNetwork20adjustments20in20response20to20COVID-19

Jetstar Asia 3K httpswwwjetstarcomsgentravel-

alerts

Jetstar Japan GK

httpswwwjetstarcomjpentravel-alertsCheck-

in20counter20renovation20at20Narita20International20Airport20(29Nov1

9-)

Jetstar Pacific BL httpswwwjetstarcomauentravel-

alertsCustomer20options

Jordan Aviation R5 httpwwwjordanaviationjo

Juneyao Airlines HO

httpsglobaljuneyaoaircomnewslisthttps7C7Cmediawsjuneyaoaircom7Cjcms7Cpublish7Cenb2c7Cnotice7Cj2020

0202_302_424_983html

Kenya Airways KQ httpswwwkenya-airwayscomen-

kecovid-19

KLM Royal Dutch Airlines

KL httpswwwklmcomtraveles_esprepare_for_travelup_to_dateflight_updateinde

xhtm

httpswwwagentconnectbizFRfrlocalprocessprehomechoose_countr

ywadis

Korean Air KE httpswwwkoreanaircomglobalenaboutnewstravel_info2020_01_WUHhtml

httpswwwkalmatecomLogin

Kuwait Airways KU httpskuwaitairwayscomeninformation

usefulinfoPagesReissue-Refund-Policiesaspx

La Compagnie (DreamJet SAS)

B0 httpswwwlacompagniecomENbooking

health-measures

15

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Lao Airlines QV

httpswwwlaoairlinescomcontentkey=newsampid=40

httpswwwlaoairlinescomcontentkey=

newsampid=39

LATAM Airlines LA httpswwwlatamcomen_unexperience

coronavirus

LATAM Airlines Argentina

4M httpswwwlatamcomes_arexperiencia

coronavirus

LATAM Airlines Brasil

JJ httpswwwlatamcompt_brexperiencia

coronavirus

LATAM Airlines Colombia

4C httpswwwlatamcomes_coexperiencia

coronavirus

LATAM Airlines Ecuador

XL httpswwwlatamcomes_ecexperiencia

coronavirus

LATAM Airlines Paraguay

PZ httpswwwlatamcomes_pyexperiencia

coronavirus

LATAM Airlines Peru

LP httpswwwlatamcomes_peexperiencia

coronavirus

LATAM Express LU httpswwwlatamcomen_unexperience

coronavirus

Level Europe VK httpswwwflylevelcomenCOVID-19

LIAT LI httpswwwliatcom

Linhas Aereas de Mocambique LAM

TM httpswwwlamcomzenSobre-a-

LAMSala-de-ImprensaReducao-de-voos-e-Medidas-de-Prevencao-do-Covid-19

Loganair LM

httpswwwloganaircoukour-storylatest-news2020covid-19-loganair-

announces-further-flight-reductions

httpswwwloganaircoukour-storylatest-news2020covid-19-and-

customer-queries

16

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

LOT Polish Airlines

LO httpswwwlotcomesescoronavirus-

travel-information

httpsappslotcomlot-agents

Lufthansa LH

httpswwwlufthansacomdeenflight-information

httpswwwlufthansacomxxencorona-

faq

httpswwwirreglufthansaexpertscomenhomehtml

httpswwwlufthansaexpertscomsharedfileslufthansapublicmcmsfolder_102folder_6513file_147666pdf

Malaysia Airlines MH

httpswwwmalaysiaairlinescomhkenadvisoryimportant-noticehtml

httpswwwmalaysiaairlinescomhkena

dvisoryexperiencing-high-volume-of-callshtml

Malindo Air OD httpswwwmalindoaircomnews-

eventsMalindo-Air-COVID-19-Travel-Waiver-Permitted

Mango JE httpswwwflymangocomennews-

roomupdate-on-covid19

MAYAir 5G httpswwwmayaircommx

Middle East Airlines

ME httpswwwmeacomlbenglishabout-meanews-and-press-releasesnews-and-

press-releasesexceptional-measures

Montenegro Airlines

YM httpsmontenegroairlinescomeninform

ation_and_servicesnotices-regarding-coronavirus-covid-19

Motor Sich Airlines

M9 httpsflymotorsichcomennewsnews_it

em_69

Myanmar Airways International

8M httpsmaiaircom

Myanmar National Airlines

UB httpswwwflymnacom

Neos NO httpswwwneosairitencoronavirus

Nepal Airlines RA httpsnepalairlinescomnphomepagec

ovid-notice

17

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Nok Air DD httpscontentnokaircomAbout-

NokairNewsAnnouncementCOVID-19aspx

Nordwind Airlines

N4 httpsnordwindairlinesruenagenttechn

ologiesinformation

Norwegian DY httpswwwnorwegiancomukflight-

statusupdates

Norwegian Air Argentina

DN httpswwwnorwegiancomarflight-

statusupdates

Norwegian Air International

D8 httpswwwnorwegiancomukflight-

statusupdates

Norwegian UK DI httpswwwnorwegiancomukflight-

statusupdates

Nouvelair Tunisie

BJ httpswwwnouvelaircomfrcontentflas

h-info-covid-19

Oman Air WY httpswwwomanaircomesentravel-advisory-covid-19-coronavirus-outbreak

Onur Air Tasimacilik AS

8Q httpswwwonuraircomencorporatene

ws-listPress-Bulletins11400

Pacific Coastal Airlines

8P httpswwwpacificcoastalcomplugin_pa

ge=travel-advisories

PAL Airlines (Canada)

PB httpswwwpalairlinescaenalertcovid-

19-update

Paranair ZP httpsparanaircomes-pyacerca-de-

nosotrosnoticiasmedidas-adoptadas-ante-la-situaciC3B3n-sanitaria-del-covid-19

Philippine Airlines

PR

httpswwwphilippineairlinescomenfaqs2019novelcoronavirusncov

httpswwwphilippineairlinescomenabo

utusnewsandeventsadvisory-covid19-24mar20-43

18

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

PLUS ULTRA PU httpsplusultracomencovid-19-info

Porter Airlines PD httpswwwflyportercomen-catravel-informationtravel-alerts-and-advisories

httpswwwflyportercomen-caservicestravel-agents

Precisionair PW httpswwwprecisionairtzcom

Qantas QF httpswwwqantascomusentravel-infotravel-updatescoronavirushtml

Qatar Airways QR httpswwwqatarairwayscomentravel-

alertsCOVID-19-updatehtml

httpswwwqatarairwayscomtradepartnerenhomepagehtml

Regional Express ZL httpwwwrexcomauCoronavirus

Royal Air Maroc AT httpswwwroyalairmaroccomeg-

eninformationfrequently-asked-questionscategoryId=40980645

Royal Brunei Airlines

BI httpswwwflyroyalbruneicombruneien

covid-19-updates

Royal Jordanian Airlines

RJ httpsrjcomenrj-policy-regarding-

coronavirus

Rusline 7R

httpswwwruslineaeroenaboutnewsenruslineinformation_for_passengers_on_ticket_changes_due_to_epidemiological_sit

uation

RwandAir WB httpswwwrwandaircommedia-

centernews-press-releases

S7 Airlines S7 httpswwws7rueninfonotificationcovi

d-19

Samoa Airways OL

httpssamoaairwayscomcovid19

httpssamoaairwayscomflight-travel-advice

SAS Scandinavian Airlines

SK

httpswwwflysascomenhelp-and-contactfaqcorona

httpswwwflysascomentraffic-

informationmessage

19

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Saudi Gulf Airlines

6S httpwwwsaudigulfairlinescomennews

23updates-due-to-coronavirus-covid-19

Saudia SV

httpswwwsaudiacomexperienceabout-uscorporate-communicationpress-

releases-and-newsannouncementupdates+due+to+cor

onavirus

SCAT DV httpwwwscatkzennews-284html

Scoot Tigerair TR httpswwwflyscootcomenannounceme

nts

Seaborne Airlines

BB httpswwwseaborneairlinescomcovid19

flightupdates

Serene Air ER httpswwwseaborneairlinescomcovid19

flightupdates

Shanghai Airlines

FM httpsshanghaiceaircomnewCMSauen

contenten_NewsTravelAlert

Silkair MI

httpswwwsingaporeaircomen_UKsgmedia-centrenews-

alertid=is5rire4httpswwwsingaporeaircomen_UKsgmedia-centrenews-

alertid=jmjgoyqghttpswwwsingaporeaircomen_UKsgmedia-centrenewsalert-

listing

Silver Airways 3M httpswwwsilverairwayscommore-

informationtravel-informationadvisoriesadvisorycovid-19

Singapore Airlines

SQ

httpswwwsingaporeaircomen_UKsgmedia-centrenews-alertid=is5rire4

httpswwwsingaporeaircomen_UKsg

media-centrenews-alertid=jmjgoyqg

httpswwwsingaporeaircomen_UKsgmedia-centrenewsalert-listing

Sky Express GQ httpswwwskyexpressgrennewcovid-19-sky-express-continues-its-initiatives-for-

flexible-and-safe-travel

Smart Wings QS

httpswwwsmartwingscomencovid-19-current-information

httpswwwsmartwingscomennews

20

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Smartavia 5N httpsflysmartaviacomnewscovid-19

Solomon Airlines Limited

IE httpswwwflysolomonscomplantravel-

advice

Sounds Air S8 httpswwwsoundsaircom

South African Airlink

4Z httpswwwflyairlinkcom

httpswwwflyairlinkcomnews

httpswwwflyairlinkcomimportant-infocovid-memo

South African Airways

SA httpswwwflysaacom

Southwest Airlines

WN httpswwwsouthwestcomCoronavirus

clk=CORONAVIRUS_TA

Spicejet SG httpswwwspicejetcomCoronaVirusTrav

elRestrictionsaspx

Spirit Airlines NK

httpscustomersupportspiritcomhcen-usarticles360006469277-What-is-Spirit-doing-to-address-concerns-about-COVID-

19-coronavirus-

SriLankan Airlines

UL httpswwwsrilankancomen_ukcoporat

eemergency-news-detail509

Star Peru 2I httpswwwstarperucomescambioshtm

l

Starlux Airlines JX httpswwwstarlux-airlinescomen-

USStarluxTravelAlertsa7505f20-6d6d-4aeb-8f28-30e711f4673a

STP Airways 8F httpswwwstpairwaysst

Sun Country Airlines

SY httpswwwsuncountrycomadvisoryaler

ts

SunExpress XQ httpswwwsunexpresscomencoronavir

us

SUNEXPRESS GERMANY

XG httpswwwsunexpresscomencoronavir

us

Sunwing Airlines WG httpswwwsunwingcaenpromotionpac

kagestravel-advisory

Surinam Airways - SLM

PY httpswwwflyslmcomenannouncement

-covid-19

Swiss LX httpswwwswisscomesenvariouscoro

navirus

TAAG Angola Airlines

DT httpwwwtaagcomenTaagNews

21

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

TACA International Airlines

TA httpswwwaviancacomotrenabout-

usnews-centeravianca-newsprotection-measures-for-passengers-covid19

TACV Cabo Verde Airlines

VR httpscaboverdeairlinescomfaqcovid19

TAME Linea Aerea del Ecuador

EQ httpswwwtamecomecindexphpenn

ews

TAP Portugal TP httpswwwflytapcomen-eslatest-

updates

Tarom RO httpswwwtaromroencovid-19

httpswwwtaromrocontactagentii-nationale

httpswwwtaromrocontactagentii

-internationale

Tassili Airlines SF

httpwwwtassiliairlinesdzindexphpoption=com_contentampview=articleampid=87covid-19-suspension-temporaire-des-vols-vers-

la-franceampcatid=8infos-volampItemid=101amplang=fr

Thai Airways TG

httpswwwthaiairwayscomen_THcontact_usthai_special_assistance_formpage

httpswwwthaiairwayscomennewsnews_announcementnews_detailticketing-

procedures_covid19page

Thai Lion Air SL httpswwwlionairthaicomenpress_rele

ase

Thai Smile WE httpswwwthaismileaircomennewsupd

atesnews_2239

Tianjin Airlines GS httpsglobaltianjin-aircomGBGBNEWS

Tradewind Aviation

TJ httpswwwflytradewindcomabout-

tradewindcovid-19-travel-updates

Transavia France TO httpswwwtransaviacomen-EUupdate-

coronavirus

Transavia HV httpswwwtransaviacomen-EUupdate-

coronavirus

Transportes Aereos de Guatemala TAG

5U httpswwwtagcomgteninformacion-

importante

TROPIC AIR 9N httpswwwtropicaircomcoronavirus-

covid-19

22

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

TUI fly Belgium TB httpswwwtuiflybeencoronavirus

TuiFly X3 httpswwwtuiflybeencoronavirus

TUIfly Netherlands (ArkeFly)

OR httpswwwtuiflybeencoronavirus

Tunisair TU httpwwwtunisaircomsitepublishcont

entlistnewsasplang=en

Turkish Airlines TK httpswwwturkishairlinescomen-

esannouncementscoronavirus-outbreak httpswwwturkishairlinescomen-

intflightsagency-information

Uganda Airlines UR httpswwwugandairlinescomcovid-19-

updates

Ukraine International Airlines

PS httpswwwflyuiacomeseninformation

flight-information-during-covid-19

United Airlines UA

httpswwwunitedcomualenusflytravelnoticeshtml

httpshubunitedcomunited-

coronavirus-covid19-safety-update-2645397564html

httpsunitedbusinesstravelagency

httpsjetstreamunitedcompublic-landing

Ural Airlines U6 httpsnewuralairlinesruenrulesaktualn

aya-informatsiya-o-puteshestviyakh

UTair Aviation UT httpswwwutairruinformationaktualna

ya-informatsiya-o-reysakh-v-berlin-i-milan

Uzbekistan Airways

HY httpswwwuzairwayscomenimportant-

information-0

Vietnam Airlines VN

httpswwwvietnamairlinescomesennews-travel-alertstravel-alert0124-VI-Thong-

tin-ve-dich-viem-phoi-virus-corona-lien-quan-den-cac-chuyen-bay-cua-VNA-va-JPA

Virgin Atlantic Airways

VS httpsflywithvirginatlanticcomgbenne

wscoronavirushtml

Virgin Australia VA

httpstravelvirginaustraliacomaucoronavirus-

updateicmpid=va|c_crm|au_hp|fre|covid19|na

httpswwwvirginaustraliacomeuenbookingsagents-corporate-

bookingsagency-hubcommercial-policies

Vistara UK httpswwwairvistaracomthcoronavirus-

update

Viva Air Colombia

VH httpswwwvivaaircomcoenfrequently-

asked-questions

23

CONFIDENTIAL amp RESTRICTED

Airline name Airline Code

Airline link (public site) Airline link (travel agency site)

Viva Air Peru VV httpswwwvivaaircomcoenfrequently-

asked-questions

VoePass Linhas Aeacutereas

2Z httpswwwvoepassaredocombrempres

asiteaviso1full=1

Volotea V7 httpswwwvoloteacomesinformacioni

nformacion-en-relacion-al-coronavirus-covid-19

Vueling Airlines VY httpvuelingnewscom

httpspartnersvuelingnewscom20200304vueling-flexibility-

policylang=en

httpspartnersvuelingnewscomcategorycommunicationlang=en

WestJet Airlines WS httpswwwwestjetcomen-catravel-

infoadvisories

httpswwwwestjettravelagentscom

Wideroe Flyveselskap

WF httpswwwwideroenoenhomehelp-

and-contact

Winair WM httpswwwfly-winairsxcovid-19-corona-

virus-47html

Wind Rose Aviation

7W httpsnewwindroseaeroenticketspay_

refund

Xiamen Airlines MF httpswwwxiamenaircomfr-

euNouvelles20html

For additional sources of information related to airline policies you can also check

bull IATA REPOSITORY OF AIRLINErsquoS POLICIES

bull ARC REPOSITORY OF AIRLINErsquoS POLICIES