Upload
port-alberni-shelter
View
696
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Citation preview
{{
Course 2Course 2Cooperative Conflict Cooperative Conflict ResolutionResolution
Instructor: Graham McDonaldInstructor: Graham McDonald
Describe the instinctive, often destructive neurophysiology that challenges our ability to deal with conflict, and the chosen, supportive neurophysiology, that a cooperative conflict resolution can induce.
Describe the shifts required for a cooperative conflict resolution approach
Analyze advantages and disadvantages of different conflict styles.
Demonstrate the cooperative process.
Demonstrate balance between listening and talking.
Course Learning Course Learning ObjectivesObjectives
InstinctiveInstinctive (genetically programmed) response to (genetically programmed) response to
conflict - triggers our limbic system and emotional conflict - triggers our limbic system and emotional responses in the brain and prompts immediate release responses in the brain and prompts immediate release of adrenalin (triggering fight or flight response), of adrenalin (triggering fight or flight response), cortisol (elevates our stress levels), and may be cortisol (elevates our stress levels), and may be affected by testosterone, which stimulates aggressionaffected by testosterone, which stimulates aggression
Chosen or learned responseChosen or learned response- which seeks to - which seeks to
understand what is going on for the other person - understand what is going on for the other person - prompts the release of oxytocin, which instills trust prompts the release of oxytocin, which instills trust and a “friend/befriend” response. Endorphins and a “friend/befriend” response. Endorphins reinforce cooperative experiences with pleasure.reinforce cooperative experiences with pleasure.
Hormones -Conflict Hormones -Conflict ResponsesResponses
The Evolution Designed The Evolution Designed BrainBrain
The Limbic System The Limbic System (Emotions)(Emotions)
Sensing Sensing – What do you sense?– What do you sense? Feeling Feeling – What emotions are you feeling?– What emotions are you feeling? Thinking Thinking – What thoughts or judgments?– What thoughts or judgments? Wanting Wanting – What hopes did you have – What hopes did you have
around the conversation?around the conversation? Acting Acting - What postures, gestures, tones? - What postures, gestures, tones?
Visualize: What do you Visualize: What do you recall?recall?
Awareness Wheel
Judgment Judgment CuriosityCuriosity
Defending Defending LearningLearning
Legislating Legislating Educating Educating
Point of View Point of View ViewpointViewpoint
Person Person Problem Problem
Attitude ShiftsAttitude Shifts
Conflict Styles The Cooperative Approach
Balancing Listening &
Talking
Kraybill Conflict Style Inventory
Partner Role Play & Analysis
Scenario Analysis
My Support Page Cultural lens
Storm shifts Styles of Others
Your online Your online adventure…adventure…
Focus and Agenda Focus and Agenda
{{
Cooperative Cooperative Conflict ResolutionConflict Resolution
WRAP-UPWRAP-UP