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7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
1/22
1
Savl Op, Hgpe Jagokdla>
Fesedjapihtelg v *jhlho~vjhlt
FESEDFKJ] IKLCHPHLFEA0=10,
s,hgpejMgjaed,fkjshgpejagokdla,`dkgv}kt,fkj
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
2/22
0
A~ hdaov fdna$ thjateina
Fd$ bkgu a pv~tshsi jhgevjhpihonhlhi a
japihtelg v jhlho~vjhlt ada}naesadvv~hcggv`hl a fesed v~hpsh~hthithsihluvgshd,
_hjateia> japihtelg*ada}ki$ japihtelg*axoet$
japihtelgvtpatgea$ jhlho~vjhlt ada}*vv~hcggvhi,
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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6
JAPIH_ELG*ADA]KI ckp}pkcet v
lkl}pkcet v~hpsh~hthild
ADA]AREJI> bkvv~tsvg$luhphvghvvg$ shpvhlutpvaild batiklua``
shseglu*iehdgtv! ?] sv, 7]> }pkoxft$ }pefh$ }dafh$ }pkjktekl )
}pkfhvv$ }hk}dh$ }bevefad hseohlfh, JAPIH_ELG KPEHL_FEI>
_hpjhdv*kpehltfe
_hpji*kpehltfe ptihvtv kpehltfe Japihtelg*kpehltfe _pvaoadje kpehltfe
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
4/22
?
A ?] a lkl}pkcet v~hpsh~hthild
_hpji "thpjijag> a~ hdsptsevhdihov hdluh$ tludhghv thpji>
hdspt sevhdihov$ ie`sthtt thpji>sevhdihovsdtk~vt tjkgat tpguehdhjhi v v~kdgdtatvki%9
p> idtvgada} pi}~v$poecchphlfedv9
Bhdu> i~}klt v lilthvhi
bhduv~lhe9 Ikjjxleife> ada}shthl ]P$ oh>
OJ$ ]V$ phidj "lelfv> vadhv}pkjktekl%
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
5/22
8
gujapihtelg v ckgadja Faxvh*phdatho japihtelg> ckp}pkcet )
lkl}pkcet hgutt9 Ckpje> fkp}kpath evvxh }pkjktekl
"ckp}pkcet hguhod%$ nkelt evvxh}pkjktekl "lkl}pkcettad hgutt%$vadhv*phdatho cxlopaevelg "ptihvtvaplu`al tjkgat$ sagu
ntikluikoei%$ defhlvelg alo fk*`paloelg "lkl}pkcet fg dkgntbav~ldbatni nxtadipt$ sagu hgutt
nhdhllhi jhg%,
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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3
A v~hpsh~ht v ipluh~hth sv,
elckikjjxleifev phlov~hphi
]eaf+ipluh~htSddadat+v~hpsh~ht
]eaf+ipluh~ht
SEP+JEP EIP
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
7/227
Axoet ]HV_ v VWK_ alad~ev fdki
v vtpatgei
]HV_ "]kdetefad$ Hfklkjefad$ Vkfead$_hfblkdkgefad$ _hfblefad%
VWK_ "Vtphlgtbv$ Whailhvvhv$K}}kptxletehv$ _bphatv%9
Dhbhtvghi v shv~duhi$ chndoveeplu~atki9
Hpvvghi$ guhlghvghi$ }pk`dji vikpdtki9
Fdki v vtpat ea iesdav~tva
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Japihtelgvtpatgea a fesed v~hpsh~hthild
Elokia>
ckduajatkval sdtk~ipluh~ht9
a~ adiadja~ikovbk~
japihtelg axoet vjapihtelgvtpatgeavv~hddtvav~ivghv,
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
9/225
A vtpatgea c ipovhe
1, Bkd saguxli jkvt; 0, Bks aiapxli hdnxtle$ jet aiapxli
jhgsdtk~tatle;"idohtv$ fdki%
6, Bkgual nxtxli hd koa$ jet ihddh~pt thlle;
"v~hpsh~ht$ hpckppvki$ hv~i~i$hj`hphi%
?, Jeikp ;
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
10/221=
A japihtelgvtpatgea pv~chnh~hthe
1, J "jevvekl% I D O H _ V 0, K "k`nhfteshv% Japihtelg vtpatgeae
fdki 6, G "gkadv% Fdjxtati
jhgbatpk~va ?, V "vtpathgu% Vtpatgeae jov~hp
iesdav~tva 8, J "jhavxphjhlt% Jhgsadvtvhv~i~helhi ienhddvh 3, F"fkltpkd% Hddhlp~v ptihdv
ikpphifei
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
11/2211
A ikjjxleife dluhgh
Ie sagu je ido elckpjfet; Ielhi v~d; Jet i~d a~ ~hlht; Bkgual$ jeikp v bkd nhdhlei
jhg; Jeduhl a~ ~hlhti~dv
batikluvga;
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
12/2210
^anckppv
"~asapv%
Fj~htt"Shs%
~hlht"Fvatkpla$
joexj%
Elckpjfeckppv
"Ao%
A ikjjxleife dtadlkv jkohddnh
Sevv~afvatkdvSevv~afvatkdv
Iokdv Ohiokdv
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
13/2216
Japihtelgikjjxleifev hv~i~i
fvk}kptkvtva
Japihtelg ada}arejijapihtelgikjjxleifev
vv~hcggvhi9 8J "jevvekl$ jhvvagh$ jklhu$
jhoexj$ jhavxphjhlt% jkohdd9
A_D @_D9
Bvikp nikp9 ]xvb }xdd vtpatgea9
dhtgp`h sv, ~hlht,
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
14/221?
Phidj*iathgpei
Elckpjats$ jhggu~$hjdih~tht sv, dhtgp`h!
]xvb v }xdd vtpatgeibk~ia}fvkdo> ]XVB> laguihphi,*lhi$ }eafe i~shttilhi> nxtadi$v~hjduhv hdaov v~tl~vh$i~v phidjiaj}luki vt`,
]XDD> phidj v vadhv}pkjktekl hv~i~i "javvjapihtelg%
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
15/2218
A~ ~hlht jhgthpsh~vh
Jet;
Bkgual; Jeduhl
v~ej`dxjkiatadiadja~xli;
Ie sagu je jklonahd;
A~ ~hlht taptadja
A~ ~hlht vtpxitpna
A~ ~hlht jhgckpjdva
A~ ~hlht ckppva
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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A ikjjxleifev fvatkpli iesdav~tva
V~hjduhv lhj v~hjduhv fvatkpli
_jhgjoexjki ievh`` batvxgaphv~i~i
Hdaovbhdue lhj hdaovbhdueptihvtv v~tl~i
Bagukjlukv kldelh hv~i~i
Oephit ckpgadkjlshdvph batlhj
dtadlkv sagu thvtphv~a`ktt vt`,
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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Jhlho~vjhlt*v~elthi v }pekptvki
Lgu v~elt> thpsh~v$ v~hpsh~v$sh~htv$ hddhlp~v9
Vtaihbkdohphi sv vbaphbkdohphi9 Vtpatgeae v k}hpats
jhlho~vjhlt "sh~htv%9
Eo$ thpdht$ v~hpsh~ht v cxlifeoejhl~ei9 Jhg ihdd idl`~thtle a vpgv v
ckltkv okdgkiat!
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
18/2212
VKV sv, CKL_KV chdaoatki
A }pk`djanhddhgh
Ckltkvchdaoat
Lhj ckltkvchdaoat
VKV Ip~ev chdaoat"8(%
_aiteiae
chdaoat
"6=(%
Lhj VKV Vtpatgeae"18%(
K}hpats
"8=(%
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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Vtpatgeae v k}hpats jhlho~vjhlt
Vtpatgeae jhlho~vjhlt K}hpats jhlho~vjhlt
Ikj}dhr v lhjhgupthdj bhdu~hthi$
hguhoe jhgkdove
jov~hphi
Pxtelv~hphl ih~hdbht vsedgkv oltve bhdu~ht$
guaipal adiadja~ktt$
v~kivkv oltve
jkohddhi
A v~hpsh~ht hgv~ph batv ada}sht ckltkvvg
oltvhi
A v~hpsh~ht hguhv pv~hetpelt v a~ hguhv
hdv~eghthdt cxlifeipa
sklatik~ oltvhi
Bkvv~ ts Pseo ts
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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Sdvgjhlho~vjhlt sv, dtadlkv bhdu~ht
Sdvgjhlho~vjhlt tdagkv bhdu~ht`hl ckdutatkttjhlho~vjhlt
Spatdalxd chd`xiial$ a
v~hpsh~ht ada}sht
fdnaelai hdpvt
aiaoduk~ }pk`dji
Hdph thpsh~htt chdaoatki
jhgkdova v
hdph nhdh~bht }pk`dji
A v~hpsh~ht hgv~lhi dtt
shv~duh~tht bhdu~ht$jelohl thpdhthl
p~ihdbht }pk`dji
V~hpsh~htedhg v
ishtih~jluhet eddhthldhbatpkdt v ikpdtk~ktt
jpti }pk`dji
A v~hpsh~ht jiovjonlai
chdcgghv~tvh v hguhoe
jhgkdovt eglud
jhgi~hdtvhi
A ieadaitktt jiovjotd
lhj hdtp$ pghl
`hguaikpkdt jov~hphi
adiadja~bati
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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Aokjluv~hp~v dhgckltkva`` ipovhe
Aokjluguntv jelt ckppvthphjtv>jaglv~hjduhitd "}l~$ eo% v
fghitd9 Gtdvki9 ba lhj ipli$ lhj aolai9 Jet dt `hllli a~ aokjluk~; "gu$
gucd$ ia}fvkdate tih$ pti$ vtpatgeavt`,%
Jept ao a fg; "lhie lhj vv~hg$`e~adkj$ n p~v$ jhgluhpti vt`,%
Jept ao hgu jaglv~hjdu; "pelthttvg$}phv~te~v$ hpidfve lkpja vt`,%
Gklokdik~~xli a~ aokjluk~ chnshd! Dhckltkva`` ~hlht> jhgiv~lle!
7/31/2019 Civilmarketing s -menedzsment (prezentci), 2012
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Iv~lj a ceguhdjht,