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Brookhaven Science AssociatesU.S. Department of Energy
Interlab 2009November 17, 2009
Courtney PattersonInformation Technology Division/Quality Management Office
BNL Key WorkflowsBNL Key Workflows
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AgendaAgenda
Background Current Problems Solution Requirements Workflow Solution Demo Next Steps Questions/Comments
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Background: What is SBMS?Background: What is SBMS?
Web-based system of institutional policies and procedures.
Management System which provides• A Requirements management process.• A Content development and management process.• Roles Management.• Content Delivery tool
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Accessing SBMS from the BNL HomepageAccessing SBMS from the BNL Homepage
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SBMS HierarchySBMS Hierarchy
Policies; • highest-level statements of BNL philosophy for
conducting business. Standards of performance;
• performance expectations by which BNL carries out its policies.
Management System Descriptions;• Summary of high-level lab-wide operating
processes.
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SBMS HierarchySBMS Hierarchy
Subject Areas; • Most common vehicle used to translate
requirements into how work should be done. BNL Manual;
• Same function as SA but in old format. Program Description;
• Steering document developed when required by clients, regulations, or the management system to further describe operations.
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SBMS HierarchySBMS Hierarchy
Facility Use Agreements; • Identifies the operating requirements, roles and
responsibilities for all aspects of our facilities. Interim Procedures
• Used when a procedure needs to be disseminated quickly. They have an expiration date.
Lessons Learned • Documentation of experiences at BNL and other sites for the
purpose of sharing in order to emulate good practices, avoid risky / poor practices.
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What does the SBMS Manage?What does the SBMS Manage?
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1st Problem1st Problem
Employees find SBMS challenging.• Information overload.• Navigation between procedures is difficult.
– Procedures are hard to read. Difficult to understand what they need to do.
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SBMS’s Main Delivery FormatSBMS’s Main Delivery Format1
2
3
4
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2nd problem2nd problem
Procedures are stove-piped.• Lab wide business process != Management System
Procedures.• Difficult to understand the “big” Lab wide business
processes.
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Stove Piped ProceduresStove Piped Procedures
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High level Solution RequirementsHigh level Solution Requirements
Deliver procedures in a Workflow format Simplicity (for end users)
• Simple user interface • No training required (intuitive)
Re-use• Extends the current SBMS data/information• Reuse current resources/infrastructure
– Hardware resources– Software resources
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High level Solution RequirementsHigh level Solution Requirements
BPMN compliant.• Ability to share workflows with other Labs.• Ability to integrate with any BPMN compliant
software Budget friendly.
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Workflow SolutionWorkflow Solution
Web-based process modeling/presentation tool. Integrates directly into our current infrastructure
• Built using .NET/CFML/MS SQL Server Multi-phase approach.
• First phase– Present workflows.
• Second phase– Manage workflows.
• Third phase– Automate workflows.
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Workflow Solution cont.Workflow Solution cont.
Relatively inexpensive• Total of $3695 (Layout engine)
Designed with extendibility in mind• Supports .net thick client, web and mobile apps.
– Possibility of pushing workflows to mobile devices• Supports silverlight applications• Supports WPF applications
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DemoDemo
Browsing a workflow Administrating a workflows
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Where do we go from hereWhere do we go from here
Workflow change management tools/procedures• Archiving• Versioning• Publishing controls
Optimization• Visual• Printing • Speed • Usability
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Future Future
Automation using a workflow engine eg;• Windows Workflow Foundation• Skelta Workflow.NET• Intrafinity workflow• Home-brewed solution